20212021׵࠰ಥൗ̅ϓͭٙϞࠢʮ̡IncorporatedinHongKongwithlimitedliability]
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StockCode:002912021環境、社會及管治理念ENVIRONMENTAL,SOCIALANDGOVERNANCEPHILOSOPHY本集團堅持「生命健康至上，綠色低碳發展」的理念，追求「零污染、零缺陷、零傷害、零事故」的管理目標，持續完善以價值創造為導向的環境、社會和管治管理體系。以「引領產業發展，釀造美好生活」為使命，本集團致力於成為消費者信賴、員工自豪、行業領先的國際化綠色釀酒企業。Adheringtothephilosophyof“lifeandhealthfirst,greenandlowcarbondevelopment”,theGrouppursuesthemanagementgoalof“zeropollution,zerodefects,zeroinjuriesandzeroaccidents”andcontinuetoimproveavalue-creating-orientedenvironmental,socialandgovernancemanagementsystem.Withthemissionof“leadingindustrialdevelopment,brewingabetterlife”,theGroupstrivestobecomeanindustrial-leading,internationalandgreenbreweryenterprisewhichhasearnedconsumers’trustandistheprideofourstaff.設計、印刷及製作：智盛財經媒體有限公司Design,Printing&Production:GenNexFinancialMediaLimitedwww.gennexfm.comENVIRONMENTAL,SOCIALANDGOVERNANCEREPORT2021環境、社會及管治報告20212021於香港註冊成立的有限公司IncorporatedinHongKongwithlimitedliability股份代號StockCode:002912021地址：香港灣仔港灣道26號華潤大廈23樓2301&2310室電話：852-2360-9722傳真：852-2874-0280網址：www.crbeer.com.hk電郵：info@crb.cnAddress:Room2301&2310,23/F.,ChinaResourcesBuilding,26HarbourRoad,Wanchai,HongKongTel:852-2360-9722Fax:852-2874-0280Website:www.crbeer.com.hkEmail:info@crb.cn關於本報告Aboutthisreport關於本報告AboutthisReport2前言Foreword前言Foreword4二零二一年可持續發展概覽Overviewof2021sustainabledevelopment6關於我們AboutUs公司概況OverviewoftheCompany7業務介紹BusinessoftheCompany7生產基地分佈Geographicaldistributionofproductionbases9相關主要獎項及榮譽Relevantmajorawardsandaccolades10環境、社會及管治體系Environmental,SocialandGovernanceSystemESG管理架構和董事會聲明ESGmanagementstructureandtheboardstatement16目標制定和檢討機制Targetssettingandreviewmechanism18利益相關方溝通Communicationwithstakeholders20重要議題識別Identificationofmaterialissues22第一章產品及營運慣例Chapter1:ProductsandOperatingPractices（一）產品健康及食品安全(I)Producthealthandfoodsafety25（二）產品與技術創新(II)Productandtechnologicalinnovation31（三）倡導理性飲酒及責任營銷推廣(III)Advocatingrationaldrinkingandresponsiblemarketing33（四）客戶服務及隱私保護(IV)Customerservicesandprotectionofprivacy35（五）供應鏈責任管理和供應商管理(V)Supplychainresponsibilitymanagementandmanagementofsuppliers37（六）反貪腐及倡廉善治(VI)Anti-corruptionandgovernanceofintegrity43第二章關懷員工Chapter2:CareforStaff（一）平等僱傭政策及員工薪酬福利(I)Equalemploymentpolicyandstaffremunerationandbenefit46（二）人才招聘及管理(II)Talentsrecruitmentandmanagement48（三）員工溝通與關懷(III)Staffcommunicationandcare51（四）員工發展及培訓(IV)Staffdevelopmentandtraining54（五）職業健康與安全生產(V)Occupationalhealthandsafetyproduction59第三章環境保護Chapter3:EnvironmentalProtection（一）環境管治監督體系(I)Supervisionsystemonenvironmentalgovernance63（二）「碳中和」目標及廢氣排放物管理(II)“Carbonneutrality”targetandfluegasemissionmanagement66（三）氣候變化風險及機遇(III)Risksandopportunitiesofclimatechange70（四）水資源管理及污水處理(IV)Waterresourcesmanagementandsewagetreatment72（五）包裝材料及廢棄物處理(V)Packagingmaterialandwastetreatment76（六）環保宣傳教育(VI)Promotionandeducationofenvironmentalprotection80第四章社會責任Chapter4:SocialResponsibility（一）社會公益(I)SocialWelfare81（二）社區溝通與參與(II)Communitycommunicationandengagement83（三）抗疫防控工作(III)PreventionandcontrolofCOVID-1984附錄：APPENDIX:香港交易所《環境、社會及管治報告指引》索引IndexofcontentsaccordingtotheESGreportingguideofHongKongStockExchange86目錄CONTENTS2華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedABOUTTHISREPORT關於本報告జѓ฿ᚎ本報告為華潤啤酒（控股）有限公司（「本公司」、「華潤啤酒」，連同其附屬公司，統稱「本集團」所發佈的年度環境、社會及管治報告（「本報告」），旨在就本集團由二零二一年一月一日至二零二一年十二月三十一日（「報告期間」、「二零二一年財政年度」、「二零二一年」）的相關信息披露。如欲查閱更多業務相關信息及有關本集團的企業管治常規，請參閱本集團的二零二一年年報。ᇜՓԱኽ本報告按照了香港聯合交易所有限公司《主版上市公司規則》附錄二十七《環境、社會及管治報告指引》（「上市規則」），並參考全球報告倡議組織（GlobalReportingInitiative，GRI）《可持續發展報告指南》（「GRI準則」）進行編制。本報告符合上市規則的「重要性」、「量化」、「平衡」，以及「一致性」的匯報原則編制而成：ࠠࠅ׌Materiality本集團在報告期間開展重要性評估，報告編制小組與關鍵利益相關方共同識別重要性議題，以確定本報告的披露內容及各議題的詳細內容。二零二一年重要議題的識別過程及分析結果已分別呈列於「重要議題識別」及「重大性議題矩陣及列表」之章節中。TheGrouphascommencedmaterialityassessmentduringtheReportingperiod,underwhichourreportpreparationteamworkswithkeystakeholderstoidentifymaterialissuessoastoconfirmthedisclosableinformationanddetailsofeachissue.Theidentificationprocessandanalysisresultsin2021havebeenpresentedinthesectionsheaded“IdentificationofMaterialIssues”and“MaterialityMatrixandTable”,respectively.ඎʷQuantitative本集團各部門協力收集並記錄環境及社會關鍵績效數據，希望透過披露定量數據以展現本集團於環境及社會關鍵績效指標中的表現。部份同比變幅與所呈列的數字直接計算的結果未必相等，因所呈列數據經四捨五入，但百分比變幅是以原始數據做計算。在個別情況下，該等百分比變幅數字之總和未必為100%。相關計算標準及方式請參照相關章節。EachdepartmentoftheGroupco-ordinatestocollectandrecordthekeyperformancedataregardingtheenvironmentandthesocietyinhopeofpresentingtheGroup’sperformanceintheenvironmentalandsocialkeyperformanceindicators(“KPIs”)throughquantifieddata.Partoftheyear-on-yearchangesmaynotbeequaltotheresultsofdirectcalculationofthefigurespresented,asthefigurespresentedarerounded,butthepercentagechangesarecalculatedbasedontherawdata.Inindividualcases,thesumofthesepercentagechangesmaynotbe100%.Pleaserefertotherelatedsectionsfortherelevantmeasurementstandardsandmethods.̻ፅBalance本集團以準確、客觀及持平的態度描述每項議題，披露本集團在報告期間內的正面及負面信息，確保內容平衡和能夠讓讀者合理地評估本集團的整體績效。TheGroupdescribeseachissueinanaccurate,objectiveandfairmanneranddisclosesbothpositiveandnegativeinformationoftheGroupduringthereportingperiodtoensurebalanceofthecontentandhelpreaderstoreasonablyassesstheoverallperformanceoftheGroup.ɓߧ׌Consistency除非另有說明，本報告中披露的數據均根據本集團所建立的統一信息收集流程和工作機制進行統計，因此相關的數據統計方式和編纂報告時所作的假設均保持一致，以確保數據可作逐年比較。Unlessstatedotherwise,thedatadisclosedinthisReporthasbeenunderstatisticalanalysisbasedontheGroup’sstandardizedinformationcollectionprocessandworkingmechanism,therebytherelevantdatastatisticalapproachremainsconsistentwiththeassumptionsmadeduringpreparationoftheReport,toensureyear-to-yearcomparisonofthedata.OVERVIEWOFTHEREPORTThisreportistheannualenvironmental,socialandgovernancereport(the“Report”)publishedbyChinaResourcesBeer(Holdings)CompanyLimited(the“Company”or“CRBeer”,andtogetherwithitssubsidiaries,the“Group”)forthedisclosureofrelevantinformationoftheGroupfrom1January2021to31December2021(the“reportingperiod”,“FY2021”,or“2021”).FormoreinformationrelatingtotheGroup’sbusinessanditscorporategovernancepractices,pleaserefertotheGroup’s2021AnnualReport.BASISOFPREPARATIONTheReportispreparedinaccordancewiththe“Environmental,SocialandGovernanceReportingGuide”underAppendix27totheMainBoardListingRulesofTheStockExchangeofHongKongLimited(the“ListingRules”)andbyreferencetotheSustainableDevelopmentReportGuideofGlobalReportingInitiative(GRI)(the“GRIstandards”).TheReportispreparedinaccordancewiththereportingprinciplesof“materiality”,“quantitative”,“balance”and“consistency”oftheListingRules:3環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff關於本報告ABOUTTHISREPORTజѓᇍఖ除非另有說明，本報告的政策、案例及數據所涉及的範圍主要涵蓋本集團總部和其下屬實際控制的控股公司及附屬公司。報告時間跨度為二零二一年一月一日至十二月三十一日。జѓͦٙ本報告為華潤啤酒（控股）有限公司正式發佈的第六份年度環境、社會及管治（「ESG」）報告。本報告旨在就本公司履行社會責任的承諾與利益相關方進行透徹溝通，並重點披露本集團於二零二一年在可持續發展環境、社會及管治（「ESG」）方面表現的相關內容，以回應利益相關方關注的重要議題。ᇜՓݴ೻本報告參照上市規則訂立了一套系統性的報告流程，通過與主要利益相關方定期溝通，針對本集團的ESG議題共同進行識別及重要性評估，以確立本報告的報告範圍，並於各業務部門收集及檢視相關資料。所有信息均來自本公司的正式文件、統計報告與財務報告中，從而統計分析並編制本報告。و͉ڦࢹ本報告提供繁體中文、簡體中文及英文三個版本於本公司網址www.crbeer.com.hk供讀者參閱。各版本如有歧異，應以繁體中文版為準。จԈΫ㉿如對本報告及其內容有任何疑問或意見，歡迎通過以下聯繫方式與我們聯繫。ᑌᖩ˙ό地址：香港灣仔港灣道26號華潤大廈23樓2301&2310室電話：(852)23609722傳真：(852)28740280電郵：info@crb.cn網址：www.crbeer.com.hkҳ༟٫ᗫڷਪ༔電郵：ir@crb.cnSCOPEOFTHEREPORTUnlessotherwisespecified,thepolicies,casesanddataoftheReportmainlyinvolveintheGroup’sheadquartersaswellasholdingcompaniesandsubsidiariesultimatelycontrolledbyitssubordinates.TheReportcoverstheperiodfrom1Januaryto31December2021.PURPOSEOFTHEREPORTThisisthesixthEnvironmental,SocialandGovernance(“ESG”)reportofficiallypublishedbyChinaResourcesBeer(Holdings)CompanyLimited.ThepurposeofourReportistocommunicatetransparentlywithstakeholdersabouttheCompany’scommitmenttofulfillitssocialresponsibilities,andfocusesondisclosingtherelevantcontentoftheGroup’sperformanceonsustainableESGdevelopmentin2021inresponsestomaterialissuesconcernedbystakeholdersPROCESSOFPREPARATIONTheReporthasestablishedsystematicreportingprocedureswithreferencetotheListingRules.WeidentifyandassessthematerialityoftheESGtopicsrelatedtotheGroupthroughregularcommunicationwithourmajorstakeholders,onthebasisofwhichthescopeoftheReportisdefined.Relevantinformationisthencollectedandreviewedfromvariousdepartments.Allinformationcomesfromformaldocuments,statisticalreportsandfinancialreportsoftheCompanyforstatisticalanalysisandpreparationoftheReport.VERSIONSOFTHEREPORTTheReportisavailableinTraditionalChinese,SimplifiedChineseandEnglishversionsonourwebsitewww.crbeer.com.hk.Ifthereisanyinconsistencyamongtheseversions,theTraditionalChineseversionshallprevail.FEEDBACKIfyouhaveanyquestionsorsuggestionsontheReportanditscontents,pleasefeelfreetocontactusviathefollowing.CONTACTAddress:Room2301&2310,23/F,ChinaResourcesBuilding,26HarbourRoad,Wanchai,HongKongTel.:(852)23609722Fax:(852)28740280Email:info@crb.cnWebsite:www.crbeer.com.hkInvestorRelationsEnquiriesEmail:ir@crb.cn4華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedFOREWORD前言ESG၍ଣ˙০ʿഄଫ本集團一直以「引領產業發展，釀造美好生活」為使命，致力於為消費者提供超越期望的產品與體驗，為員工打造事業家園，為合作夥伴提升價值，為股東創造長期回報，為環境和社會帶來綠色和諧發展，激發和滿足人們對美好生活的需求。未來，本公司發展將聚焦「產品高端化、品牌多元化和國際化」，努力打造成為消費者信賴、員工自豪、行業領先的國際化綠色釀酒企業。ˏჯପุ೯࢝dᜰிߕλ͛ݺ中國啤酒行業已進入高質量大繁榮的時代。繁榮與機遇之下，挑戰也隨之而來。無論是企業自身還是整個啤酒行業，勢必要用時代的命題來應對啤酒新世界提出的全新挑戰。為配合第二個三年「決戰高端」的策略，二零二一年本集團依託自身優勢，積極擁抱啤酒行業升級和品類多元化的新時代；並持續完善中國與國際雙品牌的啤酒組合，成功建立高端大客戶平台，進一步提升成本效益等。本集團已做好充分準備，在第三個三年裡「決勝高端」，繼續引領產業發展，成為啤酒新世界中的領導者！飲水思源，我們深刻認識到本集團的每一次進步、每一點成績的取得，都與我們對利益相關方的責任感息息相關，也逐步成為我們業務健康發展的基石。因此，我們高度重視並積極回應各利益相關方的意見，努力構建一個良性的商業生態系統。ESGManagementApproachandStrategiesTheGrouphasalwaysupheldthemissionof“leadingindustrialdevelopment,brewingabetterlife”andcommittedtoprovideconsumerswithproductsandexperienceswhichexceedexpectation,tohelpbuildcareerandfamilyforouremployees,toempowerourco-operativepartnersandtogeneratelong-termreturnstoourshareholders.Wetargettobringgreenandharmoniousdevelopmenttotheenvironmentandthesociety,andtomotivateandfulfillpeople’spursuitofbetterlife.Inthefuture,theCompanywillfocuson“productpremiumization,branddiversificationandinternationalization”andwillstrivetobecomeanindustrial-leading,internationalandgreenbreweryenterprisewhichhasearnedconsumers’trustandistheprideofourstaff.LEADINGINDUSTRIALDEVELOPMENT,BREWINGABETTERLIFEThebeerindustryinChinahasenteredaneraofhighqualityandprosperity.Withprosperityandopportunitiescomechallenges.Whetheritistheenterpriseitselfortheentirebeerindustry,itisnecessarytodevelopcompetitiveadvantagesinatimelymannertowithstandthenewchallengesposedbythenewworldofbeer.Adheringtothestrategyof“achievingsuccessinpremiumization”forthesecondthree-yearperiod,theGroupreliedonitsuniqueadvantagestoactivelyembracetheneweraofbeerindustryupgradeandcategorydiversification.TheGroupalsoestablishedamorerobustbrandportfoliowithbothChineseandinternationalbrands,successfullycreatingapremiumkeycustomersplatformandfurtherenhancingitscost-effectiveness.TheGroupiswell-preparedto“winatpremiumsegment”duringthethirdthree-yearperiodtobecometheleaderofthenewworldofbeerindustry.Asthesayinggoes,“neverforgetthesourcewhenyoudrinkwater”,wearedeeplyawarethateveryprogressandachievementofCRBeeriscloselyrelatedtooursenseofresponsibilitytoourstakeholders,whichhasgraduallybecomethecornerstoneforthehealthydevelopmentofourbusinesses.Therefore,wepaycloseattentiontoandactivelyrespondtotheexpectationsofallstakeholdersandstrivetobuildahealthybusinessecosystem.5環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff前言FOREWORD為了滿足不斷變化的消費者需求，我們積極完善品牌組合，提供高質量啤酒，倡導理性飲酒、綠色消費和健康生活。我們也保持優於行業水平的品牌投入，構築各類啤酒消費場景，以富有創意的消費體驗，吸引更多年輕消費者群體，並提升旗下高端啤酒的品牌形象。員工是企業最寶貴的財富。我們關愛員工的身心健康和職業發展，努力創造條件共建快樂、和諧、溫暖的事業家園。我們重視安全生產，始終堅持「以人為本、安全發展」的職業健康與安全工作管理理念，追求「零傷害、零事故」。本集團致力推動中國啤酒產業鏈健康發展，積極為上游供應商和下游渠道夥伴賦能，通過建立星級供應商體系、振興國產大麥種植、創立高端大客戶平台等方式，帶領供應商和渠道夥伴共同成長，共拓啤酒新世界。我們時刻不忘環保責任，建立嚴格的環境管理體系，重視綠色生產和節能減排。二零二一年，本集團正式將綠色低碳發展納入企業發展戰略，以積極回應政府碳達峰碳中和政策。作為負責任的企業公民，我們心系社會，熱心公益事業。二零二一年，本集團延續追蹤382項社會責任關鍵指標，組織開展形式多樣的志願者服務活動，積極參與抗擊疫情、扶貧攻堅、鄉村振興等，為社會的和諧發展助力，為社會福祉的改善添磚加瓦。「釀造美好生活」的責任感和使命感已經融入到了我們的企業文化之中，融入到工作的每一個細節當中。惟其如此，我們才能順利地推進高端化戰略，讓本集團成長為世界一流的啤酒企業，成為廣受社會尊重的企業公民，實現可持續發展。Consumerneedsarebecomingincreasinglydiversified,andweareactivelyenrichingportfolioofbrandsandprovidinghighqualitybeer,promotingrationaldrinking,greenconsumptionandhealthylifestyle.Wehavemaintainedourbrandbuildinginvestmenthigherthanindustryleveltoattractmoreyoungconsumersbybuildingvariousbeerconsumptionscenarioswithinnovativeconsumptionexperience,whichfurtherenhancestheimageofourpremiumbeerbrands.Employeesarethemostvaluableassetofanenterprise.Wecareaboutthephysicalandmentalhealthaswellascareerdevelopmentofouremployees,andstrivetocreateconditionstobuildahappy,harmoniousandwarmworkingenvironment.Weemphasizesafetyproductionandalwaysadheretotheoccupationalhealthandsafetymanagementconceptof“people-orientedandsafedevelopment”inpursuitof“zeroinjuryandzeroaccident”.TheGroupiscommittedtopromotethehealthydevelopmentofChina’sbeerindustrialchainthatwehavebeenactivelyempoweringupstreamsuppliersanddownstreamchannelpartners.Throughstrategicactionssuchasestablishingstar-ratedsuppliersystem,revitalizingdomesticbarleycultivationandbuildingpremiumkeycustomersplatform,weleadsuppliersandchannelpartnerstogrowtogetherandbuildanewworldofbeer.Wealwaysputenvironmentalresponsibilityinmindandhaveestablishedastrictenvironmentalmanagementsystemwithafocusongreenproduction,energysavingandemissionreduction.In2021,theGroupformallyincorporatedgreenandlow-carbondevelopmentintoitscorporatedevelopmentstrategytoactivelyrespondtothegovernment’scarbonemissionpeakandcarbonneutralitypolicy.Asaresponsiblecorporatecitizen,wecareaboutthesocietyandareenthusiasticaboutpublicwelfare.In2021,theGroupcontinuedtotrack382keysocialresponsibilityindicators,organizedvariousformsofvolunteerserviceactivities,andactivelyparticipatedinthefightagainsttheepidemic,povertyalleviation,andruralrevitalization,etc.Wearecommittedtomakeourpartofcontributiontotheharmoniousdevelopmentofsocietyandtheimprovementofsocialwell-being.Thesenseofresponsibilityandmissionof“BrewingaBetterLife”hasbeenintegratedintoourcorporatecultureandintoeverydetailofourwork.Onlybydoingsocanwesuccessfullyadvanceourpremiumizationstrategy,enabletheGrouptogrowintoaworld-classbeerenterprise,becomeacorporatecitizenwidelyrespectedbysociety,andachievesustainabledevelopment.6華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedɚཧɚɓϋ̙ܵᚃ೯࢝฿ᚎପۜʿᐄ༶࿕ԷPRODUCTSANDOPERATINGPRACTICES•本集團憑藉具有華潤雪花特色的質量和食品安全管理體系(簡稱SnowMS·QFS)通過FSSC22000、ISO、HACCP等國際體系認證95項。TheGroupestablishedaqualityandfoodsafetymanagementsystemwithcharacteristicsofCRSB(shortasSnowMS·QFS)passedatotalof95internationalsystemscertificationssuchasFSSC22000,ISO,HACCP,etc.•華潤雪花啤酒產品及服務投訴數量較去年大幅減少41.2%；投訴處理客戶滿意度調查得分為86.3分。ThenumberofcomplaintsreceivedbyCRSBregardingproductsandservicesdecreasedlargelyby41.2%comparedwithlastyear.Ratingofcustomers'satisfactionincomplaintshandlingprocesswas86.3points.•所有啤酒產品出廠質量合格率、國家監督抽查合格率均達到100%，所有產品均符合《啤酒》行業國家標準。Allbeerproductsachieved100%passrateinbothex-factoryqualitytestandthespottestsundernationalsupervision.Allproductswereincompliancewiththeindustrialandnationalstandardof“Beer”.ᗫᕿࡰʈCareforStaff•安全生產：連續兩年因工亡故的人數為零，及千人傷害率少於千分之0.6。Safetyproduction:Injuryrateperthousandstaffhasbeenlessthan0.06%withzerowork-relatedfatalitiesforthetwoconsecutiveyears.•員工培訓：全職員工人均線上學習時長和培訓投入分別為29.8小時和人民幣352元。Stafftraining:Averageonlinetraininghoursandcostforeachfull-timestaffare29.8hoursandRMB352,respectively.•對員工提供安全教育培訓約35.4萬課時；對供應商、分包商及承建商等相關方人員提供安全教育培訓約19.5萬課時。Approximately354thousandhoursofsafetyeducationandtrainingwereprovidedtostaff,whileapproximately195thousandhoursofsafetyeducationandtrainingwereprovidedtosuppliers,subcontractorsandcontractorsandotherrelatedparties,respectively.ᐑྤڭᚐEnvironmentalProtection•單位綜合能耗密度為0.0206噸標準煤╱千升產量，較去年降低3.1%。Consolidatedenergyconsumptionintensityperunitwas0.0206tonsofstandardcoalperkilolitreoutput,decreasedby3.1%overlastyear.•溫室氣體排放密度（範圍1+2）為0.083每千升產量噸二氧化碳當量，較去年降低0.9%。Greenhousegasemissionintensity(scope1+2)was0.083tonsofcarbondioxide(CO2)equivalentperkilolitreoutput,decreasedby0.9%overlastyear.•無害廢棄物回收利用：乾酒糟和乾廢酵母回收率均為100%。Non-hazardouswasterecycling:100%recyclerateofdrieddistiller’sgrainsanddriedwasteyeasts.•可再生能源使用：回收約837萬立方米沼氣，使用光伏發電量459萬千瓦時。Adoptionofrenewableenergy:approximately8.37millioncubicmetersofbiogasrecoveredand4.59millionkilowattshoursofphotovoltaicpowergenerated.•二氧化硫和氮氧化物排放量較去年分別減少43.4%和27.8%。Sulphurdioxide(SO2)andnitrogenoxides(NOX)emissiondecreasedby43.4%and27.8%respectivelyoverlastyear.•啤酒污水排入自然水體的工廠由5家降至2家，並積極推動啤酒廢水資源化利用。Thenumberofplantsdischargingbeersewageintonaturalwatersdecreasedfrom5to2withactivepromotionoftheresourceutilisationofbrewerywastewater.ٟึப΂SocialResponsibilities•員工參與志願活動的時間達2,200小時。Atotalof2,200hoursofstaffparticipationinvolunteerevents.Overviewof2021SustainableDevelopment7環境、社會及管治報告2021Environmental,SocialandGovernanceReportABOUTUS關於我們附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaffʮ̡฿ر華潤啤酒（控股）有限公司於香港聯合交易所有限公司掛牌（股份代號︰00291），是華潤（集團）有限公司（「華潤集團」）屬下的啤酒上市公司，專營生產、銷售及分銷啤酒產品。華潤雪花啤酒有限公司（「華潤雪花啤酒」）為本公司的全資附屬公司。二零一九年，本集團與Heineken集團正式完成交易，開展戰略合作。ุਕʧୗ本集團自一九九三年開始在中國發展啤酒業務，以質量為基礎追求精緻創新的匠心釀造。二零二一年，本集團在中國營運65家啤酒廠房，啤酒年產能為18.2百萬千升，全年啤酒銷量達到11.056百萬千升。本集團於二零二一年的綜合營業額為人民幣333.87億元，按年增長6.2%。而本集團二零二一年的本公司股東應佔綜合溢利及未計利息及稅項前盈利，按年分別上升119.1%及94.6%至人民幣45.87億元及人民幣59.91億元。於回顧年度內，本集團持續推進決戰高端戰略落地，豐富多元品牌組合。二零二一年本集團次高檔及以上啤酒銷量約186.6萬千升，按年增長27.8%，產品結構顯著提升。展望未來，面對疫情的不確定性，本集團將繼續做好積極應對局部疫情反覆的準備。面對原材料與包裝物價格上漲，本集團亦將持續緊密跟蹤國內外原材料與包裝物料市場動態，採取擇機合理儲備及推行錯峰採購等措施，以應對價格上漲的壓力。本集團將以「決戰高端、質量發展」戰略管理主題，於二零二二年計劃推出多個新產品，其中包括「雪花全麥純生」和「喜力®0.0無醇啤酒」，豐富產品多樣性，以滿足消費者不同的需求。此外，為應對行業競爭對手在酒吧和小酒館的佈局，本集團OVERVIEWOFTHECOMPANYChinaResourcesBeer(Holdings)CompanyLimited(stockcodeunderTheStockExchangeofHongKongLimited:00291)isalistedsubsidiaryofChinaResources(Holdings)CompanyLimited(“CRH”),whichfocusesonthemanufacturing,salesanddistributionofbeerproducts.ChinaResourcesSnowBreweriesLimited(“CRSB”)isawholly-ownedsubsidiaryoftheCompany.In2019,theGrouphascompletedthetransactionandcommencedthestrategicpartnershipwiththeHeinekenGroup.BUSINESSOFTHECOMPANYTheGrouphasbeeninthebeerbusinessinChinasince1993,pursuingfineandinnovativecraftbrewwithqualityasitsfoundation.In2021,theGroupoperated65breweriesinChinawithanannualbeerproductioncapacityof18.2millionkilolitresandatotalannualsalesvolumeof11.056millionkilolitres.In2021,theGrouprecordedconsolidatedturnoverofRMB33,387million,representingayear-on-yearincreaseof6.2%,whiletheconsolidatedprofitattributabletotheCompany’sshareholdersandearningsbeforeinterestandtaxationoftheGroupin2021increasedyear-on-yearby119.1%and94.6%toRMB4,587millionandRMB5,991million,respectively.Duringtheyearunderreview,theGroupcontinuedthepromotionofitspremiumizationstrategyandenrichmentofitsdiversifiedbrandportfolio.In2021,thesalesvolumeofthesub-premiumbeersegmentandabovereachedapproximately1,866thousandkilolitres,representingayear-on-yearincreaseof27.8%withasignificantimprovementintheproductmix.Lookingahead,despitetheuncertaintyassociatedwiththeongoingpandemic,theGroupwillbewell-preparedtoactivelyrespondtothepandemicrecurrenceatcertainregions.Inresponsetotherisingpricesofrawmaterialsandpackagingmaterials,theGroupwillcontinuetocloselymonitorthemarketdynamicsofdomesticandforeignrawmaterialsandpackagingmaterials,andreplenishstocksreasonablyatappropriatetimesandimplementstaggeredpeakprocurementtomitigatethepressureofrisingprices.TheGroupwilladheretoitsstrategicmanagementphilosophyof“QualityDevelopmentforSuccessinPremiumSegment”,planningtolaunchvariousnewproductsin2022,including“SnowDraftPureMaltBeer”8華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited亦會積極研究拓展小酒館業務，開拓啤酒產品新營銷渠道。同時，本集團亦將繼續做好中國品牌和國際品牌的推廣和渠道營銷，推動人才四化、卓越製造、信息化升級、營運變革及營銷數字化等業務舉措落地，提升本集團的競爭地位。本集團亦會持續關注合適非啤酒酒精類飲品的發展機會，通過有限多元化發展，發掘潛在的協同效益，進一步拓展業務。作為華潤集團的一份子，我們矢志與消費者、股東、員工和商業夥伴一起引領商業進步，共創美好生活，成為大眾信賴和喜愛的啤酒企業。and“Heineken®0.0”,toenrichproductdiversityandaddressdifferentconsumerneeds.Inaddition,inresponsetothebusinessdevelopmentofcompetitorsinbarsandbistros,theGroupwillactivelyexploretheexpansionofitsbistrobusinessanddevelopnewmarketingchannelsforbeerproducts.Atthesametime,theGroupwillcontinuetoeffectivelystrengthenthepromotionandchannelmarketingofitsdomesticandinternationalbrands,promotetheimplementationofbusinessinitiativessuchasthefourstandardsoftalentselection,manufacturingexcellence,upgradinginformatization,operationalreformsandmarketingdigitizationtoenhancetheGroup’scompetitiveposition.TheGroupwillalsocontinuetopayattentiontothedevelopmentopportunitiesforappropriatenon-beeralcoholicbeveragesinthepursuitofwelldefineddiversifieddevelopmenttoexplorepotentialsynergiesandfurtherexpanditsbusiness.AsamemberofCRH,wearededicatedtoleadingthebusinessprogressandbuildingabetterlifetogetherwithourconsumers,shareholders,staffandbusinesspartners,andmaketheGroupatrustedandbelovedbeerenterprise.9環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff關於我們ABOUTUS͛ପਿήʱб於二零二一年十二月三十一日，華潤啤酒營運啤酒廠房數目為65家，啤酒廠房分佈區域如下表：不包括年內停止營運和管理層決定關閉的啤酒廠Excludingthosebreweriesceasedoperationduringtheyearanddeterminedbymanagementtobeclosed޲΅Ŋٜᒍ̹Province/MunicipalityਭৢᅀגᅰඎNumberofbreweries四川Sichuan8浙江Zhejiang5遼寧Liaoning8河北Hebei2廣東Guangdong4黑龍江Heilongjiang3江蘇Jiangsu4安徽Anhui5湖北Hubei3河南Henan3貴州Guizhou3山東Shandong3上海Shanghai1޲΅Ŋٜᒍ̹Province/MunicipalityਭৢᅀגᅰඎNumberofbreweries吉林Jilin1天津Tianjin1山西Shanxi1甘肅Gansu1內蒙古InnerMongolia2湖南Hunan2寧夏Ningxia1陝西Shaanxi1廣西Guangxi1海南Hainan1西藏Tibet1ᐼࠇTotal65+119.1%+118.5%+94.6%+27.8%ϣ৷Ꮶʿ˸ɪਭৢቖඎSalesvolumeofsub-premiumbeersegmentandabove͊ࠇлࢹʿ೼ධۃޮлEarningsbeforeinterestandtaxationӊٰٰлDividendpershare͉ʮٰ̡؇ᏐЦ๐лProfitattributabletoshareholdersoftheCompanyGEOGRAPHICALDISTRIBUTIONOFPRODUCTIONBASESAsat31December2021,CRBeerhad65breweriesinoperation,thegeographicdistributionofwhichisindicatedinthefollowingtable:10華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedᆤධAward獲獎單位╱項目Awardedentity/projectᐑڭe਄ੰʿτΌ၍ଣᗳForenvironmental,healthandsafetymanagement࠰ಥᐑڭڮආึ˜࠰ಥၠЍΆุɽᆤ™“HongKongGreenAwards”byHongKongGreenCouncil•超卓環保安全健康獎金獎Environmental,HealthandSafetyAward–Gold•優越環保管理獎銀獎GreenManagementAward–Silver•優越環保管理獎銀獎GreenManagementAward–Silver華潤雪花啤酒（黑龍江）有限公司ChinaResourcesSnowBreweries(Heilongjiang)Co.,Ltd.華潤雪花啤酒（廣東）有限公司ChinaResourcesSnowBreweries(Guangdong)Co.,Ltd.華潤雪花啤酒（四川）有限責任公司遂寧分公司ChinaResourcesSnowBreweries(SiChuan)Co.,Ltd.SuiningBranchɪऎ̹೯ҷ։ձ຾ڦ։൙֛˜ၠЍʈᅀ™“GreenPlant”recognizedbyDevelopmentandReformCommissionandEconomicandInformationCommissioninShanghai華潤雪花啤酒（上海）有限公司ChinaResourcesSnowBreweries(Shanghai)Co.,Ltd.೯ҷ։eʈڦ௅e˥л௅ձ̹ఙ္၍ᐼ҅൙֛˜2020ϋࠠᓃ͜˥Άุ˥ࣖჯൺ٫™“2020LeadingWaterEfficientEnterprise”recognizedbyDevelopmentandReformCommission,MinistryofIndustryandInformationTechnology,MinistryofWaterResourcesandGeneralAdministrationofMarketRegulation華潤雪花啤酒（上海）有限公司ChinaResourcesSnowBreweries(Shanghai)Co.,Ltd.ᄿ؇޲˥лᝂ൙֛˜ᄿ؇޲ື˥ۨΆุ™“GuangdongProvinceWater-savingEnterprise”awardedbyWaterSuppliesBureauofGuangdongProvince雪花啤酒（東莞）有限公司SnowBreweries(Dongguan)Co.,Ltd.ᄿ؇޲Иܔᝂձ೯ҷ։൙֛˜ື˥ۨΆุ™“Water-savingEnterprises”recognizedbyDepartmentofHousingandConstructionandDevelopmentandReformCommissionofGuangdongProvince華潤雪花啤酒（廣東）有限公司ChinaResourcesSnowBreweries(Guangdong)Co.,Ltd.τᏏ޲˥лᝂձ຾ڦᝂ൙֛˜ື˥ۨΆุ™“Water-savingEnterprises”recognizedbyWaterSuppliesBureauandEconomicandInformationDepartmentofAnhuiProvince華潤雪花啤酒（安徽）有限公司蚌埠分公司ChinaResourcesSnowBreweries(Anhui)Co.,Ltd.BengbuBranchएϪ޲຾ڦᝂ൙֛˜ື˥ۨΆุ™“Water-savingEnterprises”recognizedbyEconomicandInformationDepartmentofZhejiangProvince華潤雪花啤酒（浙江）有限公司ChinaResourcesSnowBreweries(Zhejiang)Co.,Ltd.華潤雪花啤酒（溫州）有限公司ChinaResourcesSnowBreweries(Wenzhou)Co.,Ltd.޴ᗫ˴ࠅᆤධʿ࿲ᚑRELEVANTMAJORAWARDSANDACCOLADES11環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff關於我們ABOUTUSᆤධAward獲獎單位╱項目Awardedentity/projectପۜሯඎᗳForproductqualityʕ਷ৢุ՘ึChinaAlcoholicDrinksAssociation•中國酒業科技進步特別獎之「中國酒業科技突出貢獻獎」“OutstandingContributionAwardinScienceandTechnologyAdvancementofChinaAlcoholicDrinks”underSpecialAwardforScienceandTechnologyAdvancement•「國際先進水平」“InternationalAdvancedLevel”華潤雪花啤酒CRSB「消費升級下的啤酒瓶設計與質量保障關鍵技術研究與應用」項目Theproject“ResearchandApplicationofKeyTechnologiesforBeerBottleDesignandQualityAssuranceunderConsumptionUpgrade”ʕ਷ሯඎ՘ึChinaQualityAssociation•「2021年中國企業品牌創新成果獎」“ChinaEnterpriseBrandInnovationAchievementAward2021”•最高星級「五星現場」Thehigheststarratingof“FiveStarPlant”•六西格瑪綠帶、QC成果發表賽「專業級」、「改進級」獎項“ProfessionalLevel”and“ImprovementLevel”inSixSigmaGreenBeltRecognitionandtheQCAchievementPresentationCompetition「高端多元化產品創新，引領啤酒產業高質量發展」項目Theprojectof“PremiumDiversifiedProductInnovationtoLeadtheHigh-qualityDevelopmentoftheBeerIndustry”貴州省龍里工廠釀造車間LongliplantinGuizhouProvince「提高鮮酒總氧TPO合格率」等多項改進成果“ImprovingtheTPO(TotalPackagingOxygen)qualificationrateoffreshbeer”andotherimprovementprojectsྐྵت̹ւʷਜ˜ሯඎᆤ™TheNingboFenghuaDistrict"QualityAward"浙江省寧波工廠TheNingboplantinZhejiangProvinceಱГІطψ˜ψڗሯඎᆤ™TheXiangxiAutonomousPrefecture"Governor’sQualityAward"湖南省湘西工廠TheXiangxiplantinHunanProvince12華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedᆤධAward獲獎單位╱項目Awardedentity/projectٟึப΂ᆤForsocialresponsibilityawardୋɤɓ֣ʕ਷ʮूືÑΆุٟึப΂БุՊᇍᆤThe11thChinaCharityFestival–CorporateSocialResponsibilityIndustryModelAward華潤雪花啤酒CRSB2021ٵߗ᭿ᔜ݋ᚔᆤÑɛҿ೯࢝௰Գྼስᆤe௰Գ྇˴ᆤThe2021KNXXAwards–BestPracticeinTalentDevelopmentandBestEmployerAwardʕ਷ɛɢ༟๕ක೯޼Ӻึ˜Άุɛɢ༟๕ක೯ၾ၍ଣᎴӸΆุ™The“OutstandingEnterpriseinHumanResourcesDevelopmentandQualityAssuranceAward”bytheChinaHumanResourceDevelopmentAssociationʕ਷Άุʮ͏ሞእ˜ϋܓᎴӸΆุ˖ʷ™ᆤThe“OutstandingCorporateCultureoftheYear”bytheChinaCorporateCitizenshipForum「雪花企業文化建設」The“SnowCorporateCultureConstruction”˜ʕ਷ͪᇍ׌Άุɽኪ™࿲ᚑႩᗇThehonorarycertificationof“ChinaExemplaryEnterpriseUniversity”੃৅‘ᕏႦ˜2020-2021ϋܓʕ਷ɛʑ೯࢝വߵᆤ·ᅺ૖ఊЗ™e˜௰Գኪ୦ධͦ™The“2020-2021ChinaTalentDevelopmentEliteAward–BenchmarkUnit”and“BestLearningProject”byTrainingMagazineHRoot˜2021ɽʕശਜኪ୦ၾ೯࢝ՙ൳ྼስᆤ(HRBP)™The“BestPracticeofLearningandDevelopment(HRBP)inGreaterChina2021”byHRootCSTD˜ୋʬ֣ʕ਷ኪ୦ணࠇɽᒄږᆤ™The“6thChinaLearningDesignCompetitionGoldAward”byChineseSocietyforTalentDevelopment(CSTD)「華潤雪花學習與創新中心」The“CRBLearningandInnovationCentre”13環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff關於我們ABOUTUSᆤධAward獲獎單位╱項目Awardedentity/projectӊ˚຾᏶อၲ‘2021ʕ਷ৢุږውᆤGoldenGobletAwardsofChinaLiquorIndustry2021by“NationalBusinessDaily”•最佳投資回報上市公司ListedCompanywiththeBestReturnonInvestment•明星產品－雪花純生StarProduct–SnowDraftBeer華潤啤酒CRBeer၅̺౶‘ᕏႦΌଢ2,000੶ΆุΤΐୋ1,865ЗRanked1865thamongGlobal2000by“Forbes”華潤啤酒CRBeerৌబʕ਷‘ᕏႦʕ਷500੶ΆุΤΐୋ330ЗRanked330thamongFortuneChina500by“FortuneChina”華潤啤酒CRBeer࠰ಥҳ༟٫ᗫڷ՘ึୋɖ֣࠰ಥҳ༟٫ᗫڷɽᆤHKIRA7thInvestorRelationsAwardsbyHongKongInvestorRelationsAssociation•整體最佳投資者關係公司大獎－大型股OverallBestIRCompanyAwards–LargeCap•ESG卓越大獎－大型股GrandESGAward–LargeCap•最佳投資者關係公司－大型股BestIRCompany–LargeCap•最佳投資者關係（首席執行官）－大型股BestIRbyCEO–LargeCap•最佳投資者關係（首席財務官）－大型股BestIRbyCFO–LargeCap•最佳投資者團隊－大型股BestIRTeam–LargeCap•最佳投資者關係專員－大型股BestIRO(InvestorRelationsOfficer)–LargeCap•最佳環境、社會及管治（環境）－大型股BestESG(E)–LargeCap•最佳環境、社會及管治（社會）－大型股BestESG(S)–LargeCap•最佳環境、社會及管治（管治）－大型股BestESG(G)–LargeCap•最佳投資者會議－大型股BestInvestorMeeting–LargeCap•最佳投資者關係推介材料－大型股BestInvestorPresentationMaterial–LargeCap•最佳年報－大型股BestAnnualReport–LargeCap•最佳投資者關係5年獎－大型股5yearsIRAwardsWinningCompany–LargeCap華潤啤酒CRBeer14華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedᆤධAward獲獎單位╱項目Awardedentity/project຾᏶ɓ඄‘ᕏႦ2021ϋܓ࠰ಥ௫̈ɪ̹Άุ௫̈ਭৢΆุᆤHongKongOutstandingListedEnterprises2021OutstandingBeerEnterpriseAwardby“EconomicDigest”magazine華潤啤酒CRBeeram730‘ԭݲʮᗫ‘ჾ਑ၣಥٰ‘௫̈ɪ̹ʮ̡ɽᆤ2021ListedCompanyExcellenceAwards2021by“am730”,“PRAsia”and“IFENGHKSTOCKS”華潤啤酒CRBeerዚ࿴ҳ༟٫‘ᕏႦ2021ϋܓԭݲਜʮ̡၍ଣྠඟሜݟ2021All-AsiaExecutiveTeamsurveyby“InstitutionalInvestor”•最受尊崇企業（必需消費品行業）MostHonoredCompany(ConsumerStaplesSector)•最佳首席執行官（必需消費品行業第一名）BestCEO(FirstPlaceinConsumerStaplesSector)•最佳首席財務官（必需消費品行業第一名）BestCFO(FirstPlaceinConsumerStaplesSector)•最佳投資者關係人員（必需消費品行業第二名）BestInvestorRelationsProfessional(SecondPlaceinConsumerStaplesSector)•最佳投資者關係人員（必需消費品行業第三名）BestInvestorRelationsProfessional(ThirdPlaceinConsumerStaplesSector)•最佳投資者關係團隊（必需消費品行業第一名）BestInvestorRelationsTeam(FirstPlaceinConsumerStaplesSector)•最佳環境、社會及管治（必需消費品行業第一名）BestESG(FirstPlaceinConsumerStaplesSector)•最佳投資者關係工作（必需消費品行業第一名）BestInvestorRelationsProgram(FirstPlaceinConsumerStaplesSector)華潤啤酒CRBeerԭݲΆุ၍ط‘ᕏႦ2021ϋܓԭݲՙ൳ڌତڌ౮ɽᆤAsianExcellenceRecognitionAwards2021by“CorporateGovernanceAsia”•亞洲最佳首席執行官（投資者關係）Asia’sBestCEO(InvestorRelations)•亞洲最佳首席財務官（投資者關係）Asia’sBestCFO(InvestorRelations)•最佳投資者關係企業BestInvestorRelationsCompany•最佳環境責任獎BestEnvironmentalResponsibility•最佳投資者關係人員BestInvestorRelationsProfessional華潤啤酒CRBeer15環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff關於我們ABOUTUSᆤධAward獲獎單位╱項目Awardedentity/projectԭݲΆุ၍ط‘ᕏႦ2021ϋܓԭݲᐑྤeٟึʿ၍طɽᆤAsianESGAwards2021by“CorporateGovernanceAsia”•亞洲企業管治典範Asia’sIcononCorporateGovernance•環境、社會及管治具影響力企業ESGInfluencer•亞洲企業董事表揚大獎AsianCorporateDirectorRecognitionAwards華潤啤酒CRBeerᗝజ‘ୋɘ֣௫̈Άุٟึப΂ᆤThe9thOutstandingCorporateSocialResponsibilityAwardby“TheMirror”•傑出企業社會責任獎OutstandingCorporateSocialResponsibilityAward華潤啤酒CRBeerIRMagazine‘ᆤධÑ2021ϋɽʕശήਜIRMagazineAwards–GreaterChina2021by“IRMagazine”•最佳整體投資者關係大獎（大型企業）BestOverallInvestorRelations(LargeCap)•最佳投資者關係人員大獎（大型企業）BestInvestorRelationsOfficer(LargeCap)•最佳投資者關係大獎︰消費品BestinSector:ConsumerStaples華潤啤酒CRBeerԭݲ஬࿆‘2021ϋԭݲ௰Գɪ̹ʮ̡൙፯Asia’sOutstandingCompaniesPoll2021by“Asiamoney”•香港最佳消費品行業上市公司MostOutstandingCompanyinHongKong–ConsumerStaplesSector華潤啤酒CRBeer௛ଢ2021ϋږ೐Άุ࿮Ñҳ༟ᄆ࠽TOP࿮2021GoldEnterpriseRankingbySnowball–TOPInvestmentValueRanking華潤啤酒CRBeerӊ˚຾᏶อၲ‘ձ૶ശɽኪ຾᏶၍ଣኪ৫ʕ਷Άุ޼Ӻʕː2021ɪ̹ʮ̡ۜ೐ᄆ࠽࿮Ñᐼ࿮TOP1002021ListofChineseListedCompaniesbyBrandValueTOP100by“NationalBusinessDaily”and“TsinghuaSEMChinaBusinessResearchCenter”華潤啤酒CRBeer˰ޢۜ೐ྼ᜕܃(WorldBrandlab)཯೯˜2021ʕ਷ۜ೐ϋܓɽᆤਭৢNO.1™“ChineseBrandAnnualAward–No.1inBeerIndustry2021”byWorldBrandLab華潤雪花啤酒CRSBɝఖ௱ܓ೯бٙ˜2021BrandZ™௰Ոᄆ࠽ʕ਷ۜ೐ϵ੶™dЗΐᐼ࿮ఊୋ28ΤfRanked28thinthe“BrandZ™Top100MostValuableChineseBrands2021“byKantar華潤雪花啤酒CRSB16華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedENVIRONMENTAL,SOCIALANDGOVERNANCESYSTEM環境、社會及管治體系本集團深信可持續發展是企業成功的基石。因此，我們在企業戰略、重大決策及日常運營中加入可持續發展理念，不斷提升自身管理水平，務求為客戶提供優質的產品，創造價值，推動企業的可持續發展。同時，本集團作為中國領先的啤酒企業之一，我們積極履行企業社會責任，貢獻社會經濟、社區及環境等多方面，推動社會以至國家的可持續發展。ESG၍ଣݖ࿴ձ໨ԫึᑊ׼為達到利益相關方對企業的ESG的期望，本集團持續完善ESG管理，加強董事會在ESG方面的領導角色和問責性。董事會對本集團的ESG策略及本報告的匯報結果承擔整體責任，監督本公司每年評估潛在ESG議題對本集團的影響和相關風險，以及督促本公司確切及持續地實施相關ESG政策。本集團視環境、健康及安全（「EHS」）為業務的中心之一，本集團的EHS部門明確落實管理權責，專項方案強化管理成效，建立了完善EHS管理要素體系。本集團按客觀環境和自身情況制定一個全面的環境及社會風險識別、管控及處理機制，並以制度設置、日常監控、數據收集、信息披露等多項工作推動企業可持續發展，履行對各利益相關方的承諾。以下為四個層級的職能設置和具體職責：ʈЪᄴॴWorklevelᔖঐணໄFunctionsՈ᜗ᔖபSpecificdutiesandresponsibilities௰৷ப΂ᄴThehighestaccountablelevel໨ԫึtheboard•監督本公司就有關環境和社會影響的評估TomonitortheCompany’sassessmentontheenvironmentalandsocialimpacts•了解ESG事宜對本公司業務模式的潛在影響和相關風險TounderstandthepotentialimpactsandrelevantriskofESGissuetotheCompany’sbusinessmodel•加強重要性評估和匯報過程，以確保政策已確切及持續地執行和實施Tostrengthenmaterialityassessmentandreportingprocesstoensureaccurateandpersistentexecutionandimplementationofthepolicies•根據與ESG相關的目標和指標來檢討進度ToreviewprogressbasedonESG-relatedtargetsandindicatorsTheGroupbelievesthatsustainabledevelopmentisthecornerstoneofbusinesssuccess.Therefore,weconsolidatetheconceptofsustainabledevelopmentintocorporatestrategy,majordecisionsanddailyoperations,continuouslyimproveourownmanagementstandard,strivetoprovidehigh-qualityproductstoandcreatevalueforcustomers,andpromotethecorporatesustainabledevelopment.Meanwhile,asoneoftheleadingbeerenterprisesinChina,theGroupproactivelyfulfillsitscorporatesocialresponsibility,makescontributiontovariousaspectssuchassocialeconomy,communityandenvironment,andpromotesthesustainabledevelopmentofthesocietyandthestate.ESGmanagementSTRUCTUREANDTHEBOARDSTATEMENTTomeetstakeholders’expectationsregardingESG,theGroupcontinuestoimproveESGmanagementbystrengtheningboardleadershipandaccountabilityontheESGmatters.TheBoardassumesoverallresponsibilityfortheGroup’sESGstrategyandtheresultspresentedinthisreport,supervisestheCompany’sannualassessmentoftheimpactofpotentialESGissuesontheGroupandrelatedrisks,andurgestheCompanytoimplementrelevantESGpoliciesaccuratelyandcontinuously.TheGroupregardsenvironment,healthandsafety(“EHS”)asoneofthecoresofitsbusiness.TheEHSDepartmentoftheGroupclarifiesmanagementresponsibilities,strengthenthemanagementeffectivenessonspecificprojects,aswellasestablishescomprehensiveEHSmanagementcomponentsystem.TheGrouphasalsoestablishedanall-roundmechanismonidentificationofenvironmentalandsocialrisk,managementandcontrolandresponsebasedontheobjectiveenvironmentandourownsituation,andpromotedthecorporatesustainabledevelopmentandcarriedoutitsundertakingstovariousstakeholdersthroughthefollowingfourworklevelsoffunctionalsettings,specificdutiesandresponsibilities:17環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff環境、社會及管治體系ENVIRONMENTAL,SOCIALANDGOVERNANCESYSTEMʈЪᄴॴWorklevelᔖঐணໄFunctionsՈ᜗ᔖபSpecificdutiesandresponsibilitiesӔഄᄴDecision-makinglevel৷ॴ၍ଣᄴtheseniormanagement•討論ESG重大事務、制訂管理方針和未來發展TodiscussmajorESGissues,formulatemanagementapproachandfuturedevelopment•探討識別相關風險Toidentifyrelevantrisks•確保內部監控系統有效運作Toensureeffectiveoperationofinternalcontrolsystem•制定策略和目標及其優次Toformulateandprioritisestrategies•檢討工作效果Toreviewworkingresults•對整體工作機制效果進行評估Toassesseffectivenessofoverallworkingmechanism•由上而下地推動有助促進企業的ESG整合，分配各職能部門、分公司相關職責Tofacilitatetop-downESGintegrationandtoassignrelevantdutiesandresponsibilitiestovariousfunctionaldepartmentsandbranches္ຖᄴSupervisionlevel΢ᔖঐ௅ژeʱʮ̡ࠋபɛresponsiblepersonsfromvariousfunctionaldepartmentsandbranches•執行決議並向決策層匯報工作情況Toimplementresolutionsandreportworkingsituationtothedecision-makinglevel•根據整體ESG策略和方向研究具體工作ToconductresearchesonactualtasksaccordingtotheoverallESGstrategyanddirection•指定相關工作小組執行工作Toassignrelevantworkinggroupstoimplementthetasks•向決策層提出下一年相關工作的改善建議Tosuggestworkimprovementforthecomingyeartothedecision-makinglevelੂБᄴExecutionlevel΢௅ژʿή˙ʮ̡ٙʈЪʃଡ଼workinggroupsofvariousdepartmentsandlocalcompanies•按監督層的方向，完成職能範圍內的相關工作Tocompleteassignedtaskswithinownfunctionsinaccordancewiththedirectionsetbythesupervisionlevel•定期收集、整理和上報相關信息Tocollect,organizeandreportrelevantinformationonaregularbasis•及時反饋實際工作情況，對實際工作的開展進行建議Tomaketimelyfeedbackofpracticalworkingsituationandmakerecommendationsontheimplementationoftasks•承擔內部信息傳播責任Toberesponsiblefordisseminationofinternalinformation18華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited董事會除了要求ESG報告需要符合監管機構新修訂條款外，還建議本集團需要合理地兼顧投資者對ESG報告的期望，考慮自願披露更多在社會責任和企業管治的工作內容，以及回應「碳中和」減排方面的管理目標，同時考慮加強ESG資料的內部審核、加強對原材料供應商在ESG方面的審核、加強本公司董事及高管ESG相關培訓和參與度等。報告團隊已聽取有關意見並將相關內容融入本報告中。ApartfromrequiringtheESGreportshallbeincompliancewiththenewlyrevisedtermsoftheregulator,theBoardalsosuggeststheGrouptoreasonablytakeintoaccounttheexpectationsofinvestorstowardstheESGreport,byconsideringvoluntarilydisclosureonthecontentoftheworkinrespectofsocialresponsibilitiesandcorporategovernanceaswellasthemanagementtargetsofemissionreductioninresponseto“carbonneutrality”,whileatthesametimestrengtheningtheinternalreviewofESGinformation,thereviewofrawmaterialsuppliersintermsofESGaspects,andtherelevantESG-relatedtrainingsandparticipationofthedirectorsandseniormanagementsoftheCompany.ThereportteamhaslistenedtotheserelevantsuggestionsandincorporatedtherelatedcontentsintothisReport.ͦᅺՓ֛ձᏨীዚՓ基於中國政府力爭達成「2030年碳達峰、2060年碳中和」的政策背景，以及在二零二一年七月香港聯合交易所有限公司《上市規則附錄二十七》最新修訂（「新修訂」）的生效，我們正式將綠色低碳發展納入企業發展戰略。本集團亦參考國際領先同業的慣例，結合本集團業務實際，制定了本集團EHS管理「十四五」規劃。以二零二零年為基準年，為未來五年的ESG管理設定12項具體目標，並已呈報董事會審批通過。本集團的EHS部、人力資源部、營運中心、生產中心等部門負責於有關ESG目標的執行，定期召開總結會議，向首席執行官匯報進度。相關ESG工作的成果及重大ESG議題也定期向董事會匯報，以檢討目標及實現有效董事會監督。TARGETSSETTINGANDREVIEWMECHANISMConsideringthepolicybackgroundoftheChinesegovernmentstrivingtoachieve“2030CarbonEmissionPeak,2060CarbonNeutrality”targets,andtheeffectivenessofthelatestamendmentstoAppendix27oftheListingRulesoftheStockExchangeofHongKongLimitedinJuly2021,theGrouphasformallyincorporatedgreenandlow-carbondevelopmentintoitsdevelopmentstrategies.ByreferencetothepracticesadoptedbytheinternationalleadingenterprisesintheindustryandtheactualbusinessconditionsoftheGroup,wehaveformulatedtheGroup’sEHSmanagement“14thFive-Year”Plan.Taking2020asthebaseyear,12specifictargetsforESGmanagementinthenextfiveyearshasbeenformulated,whichhavebeenreviewedandapprovedbytheBoard.TheEHSDepartment,theHumanResourcesDepartment,OperationCenter,ProductionCenteroftheGroupareresponsiblefortheexecutionoftherelevantESGtargets,conveningofregularmeetingsandreportingofprogresstotheChiefExecutiveOfficer.TherelevantESGresultsandmaterialESGissueshavebeenreportedregularlytotheBoardfortargetreviewandeffectivesupervisionoftheBoard.19環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff環境、社會及管治體系ENVIRONMENTAL,SOCIALANDGOVERNANCESYSTEM本集團EHS管理「十四五」規劃目標如下：ఊЗɚཧɚʞϋͦᅺ二零二零年五年期間變化Unit2025Targets2020Changesinfiveyearsᐑྤ€8ධEnvironmental(8items)ఊЗၝΥঐঃ੗ܓ1Consolidatedenergyconsumptionintensityperunit1噸標準煤╱千升產量Tonsofstandardcoal/kilolitreoutput0.0190.021-9.5%ᐼঃ˥੗ܓIntensityoftotalwaterconsumption立方米╱千升產量Cubicmetres/kilolitreoutput2.502.69-7.1%๝܃ं᜗ર׳ᐼඎ2Totalgreenhousegasemissions2千噸二氧化碳當量1,000tonsCO2equivalent825914-9.7%๝܃ं᜗ર׳੗ܓ2Greenhousegasemissionsintensity2噸二氧化碳當量╱千升產量TonsofCO2equivalent/kilolitreoutput0.0750.084-10.7%ɚःʷି(so2)Sulphurdioxide(SO2)噸Tons2023-13.0%ಢःʷي(nox)Nitrogenoxides(NOX)噸Tons100117-14.5%৻ৢᐲΫϗଟRecyclingrateofdrieddistiller’sgrains%100%100%–৻ᄻ჏͎ΫϗଟRecyclingrateofdriedwasteyeast%100%100%–ٟึ€4ධSocial(4items)ΌϋΌᔖࡰʈɛѩ੃৅ࣛڗ3averagetraininghoursforeachfull-timestaffinfullyear3小時Hours36.129.323.2%Όᔖࡰʈ੃৅ᐼࣛڗ3totaltraininghoursforfull-timestaff3千小時Thousandhours86677911.2%Όᔖࡰʈɛѩ੃৅ҳɝaveragetrainingcostforeachfull-timestaff人民幣元RMB42634124.9%Ϊʈɳ݂ٙɛᅰnumberofwork-relatedfatalities人People00–TargetssetintheGroup’sEHSmanagement“14thFive-Year”Planareasbelow:20華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited1.單位綜合能耗密度以噸標準煤╱千升產量的單位表達，計算參照中華人民共和國國家標準《綜合能耗計算通則》。2.溫室氣體排放之計算參照中國國家發展和改革委員會出版之《2012區域電網基準線排放因子》《中國食品、煙草及酒、飲料和精製茶企業溫室氣體核算方法與報告指南（試行）》及香港聯合交易所有限公司發出之《環境關鍵績效指標匯報指引》。範圍1溫室氣體的計算範圍包括煤炭、汽油、柴油及天然氣耗用量。範圍2溫室氣體的計算範圍包括外購電力及外購熱力消耗量。自二零二一年起，本集團自願主動披露更多碳排放相關資料，將啤酒生產過程中外購二氧化碳作為原料在使用過程中的損耗產生的排放和啤酒廢水厭氧處理過程中產生的甲烷排放量計入原溫室氣體排放的統計範圍，並以相同口徑調整本報告所呈列的二零二零年數據。3.相關培訓透過本集團自行開發的線上學習平台「雪花啤酒學習與創新中心」進行。лू޴ᗫ˙๖ஷ本集團明白利益相關方對本集團的業務管理及發展極其重要，我們定期與利益相關方溝通以了解他們對ESG相關議題的意見。結合自身行業背景及可持續發展影響範圍，我們重點識別和遴選出核心利益相關方，包括政府及監管機構、股東、消費者、員工、供應商及合作夥伴、行業協會和社區，並透過以下的溝通方式了解他們對本集團可持續發展的期望與反饋，從而相應提升本集團的運營與實踐。1.Theconsolidatedenergyconsumptionintensityperunitispresentedwiththeunitoftonsofstandardcoal/kilolitreoutput,whichiscalculatedwithreferencetothe“Generalprinciplesforcalculationofthecomprehensiveenergyconsumption”ofNationalStandardsofthePeople’sRepublicofChina(“PRC”).2.Thegreenhousegas(“GHG”)emissionwascalculatedwithreferencetothe“2012BaselineEmissionFactorsforRegionalPowerGrids”andthe“GuidelinesforAccountingandReportingGreenhouseGasEmissionsfromChinaFood,Tobacco,Alcohol,BeveragesandPurifiedTeaManufacturingEnterprises(Trial)”publishedbytheNationalDevelopmentandReformCommissionofthePRC,andthe“ReportingGuidanceonEnvironmentalKPIs”publishedbytheStockExchangeofHongKongLimited.ThecalculationofGHGscope1includescoal,gasoline,dieselandnaturalgasconsumption.ThecalculationofGHGscope2includesexternallysourcedelectricityandheatconsumption.From2021onwards,theGroupvoluntarilydisclosesmoreinformationinrelationtocarbonemissionthatwehaveincludedtheemissionsfromthelossofpurchasedcarbondioxide(“CO2”)asrawmaterialduringthebeerproductionprocessaswellasthemethaneemissiongeneratedduringtheanaerobictreatmentprocessofbrewerywastewaterintotheoriginalstatisticalscopeofgreenhousegasemissions.Therefore,GHGdataof2020presentedinthisreportisalsoadjustedwiththesamecaliber.3.TherelevanttrainingwascarriedoutthroughtheGroup’sself-developedOnlineLearningPlatform–“SnowBreweriesLearningandInnovationCenter”.COMMUNICATIONWITHSTAKEHOLDERSTheGroupunderstandsthesignificantimportanceofstakeholderstotheGroup’sbusinessmanagementanddevelopment.WehaveregularcommunicationwithstakeholderstounderstandtheiropinionsontherelatedESGissues.Basedonourownindustrybackgroundandtheinfluencescopeofthesustainabledevelopment,weselectivelyidentifiedthefollowingstakeholders:thegovernmentandregulatoryauthorities,shareholders,consumers,staff,suppliersandpartners,industryassociationsandthecommunity,andunderstandtheirexpectationstowards,andfeedbackontheGroup’ssustainabledevelopmentthroughthefollowingcommunicationmeanssoastoimprovetheGroup’soperationandpracticescorrespondingly.21環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff環境、社會及管治體系ENVIRONMENTAL,SOCIALANDGOVERNANCESYSTEM˴ࠅлू޴ᗫ˙Majorstakeholders๖ஷ˙όMeansofcommunicationִ݁ʿ္၍ዚ࿴Governmentandregulatoryauthorities定期交流Regularexchange閱讀政策文件Studyofpolicydocuments回應諮詢Responsetoconsultationprocessesٰ؇Shareholders定期發佈財務報告Regularpublicationoffinancialreports召開股東大會Conveningofgeneralmeetings投資者關係溝通Investorrelationscommunicationऊ൬٫Consumers客戶服務熱線Customerservicehotline產品標籤Productlabels郵件及社交媒體MailandsocialmediaࡰʈEmployees員工信箱及意見調查Employeemailboxandopinionsurvey公司內聯網Companyintranet員工活動StaffactivitiesԶᏐਠʿΥЪྫМSuppliersandpartners定期交流Regularexchange審核與評估Examinationandassessment信息共享InformationsharingБุ՘ึIndustryassociations定期交流Regularexchange互相訪問Reciprocalvisits積極參與協會事務ActiveinvolvementinassociationaffairsٟਜThecommunity社區文化建設Buildingofcommunityculture幫扶弱勢群體Aidforunderprivilegedgroups社區服務Communityservices22華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedࠠࠅᙄᕚᗆй本集團遵循以上的方式與利益相關方持續溝通，了解及識別到各利益相關方群體所關注的ESG議題。按照上市規則的披露要求及以關鍵績效指標作為依據，結合自身戰略和經營重點，並參考行業最佳實踐及國內外社會責任標準，本集團從「對企業可持續發展的重要性」與「對利益相關方的重要性」兩個維度對所有ESG議題進行了分析與排序，識別了於重大性議題矩陣所顯示的重要性議題，並按其結果制定披露框架及報告內容。IDENTIFICATIONOFMATERIALISSUESWiththecontinuouscommunicationwithstakeholdersthroughtheaforementionedmeans,theGroupunderstandsandidentifiestheESGissuesconcernedbyeachstakeholdergroup.IncompliancewiththedisclosurerequirementsoftheListingRulesandbasedonkeyperformanceindicators,takingintoaccountitsownstrategyandoperatingfocus,withreferencetothebestpracticesintheindustryanddomesticandinternationalsocialresponsibilitystandards,theGroupanalyzedandprioritizedallESGissuesbasedonthetwodimensionsof“MaterialitytothesustainabledevelopmentofCRBeer”and“Materialitytostakeholders”,andidentifiedthematerialissuesasshowninthematrixofmaterialissues,withwhichtheGroupformulatedtheframeworkofdisclosureandinformationtobedisclosed.企業社會責任管理需求CORPORATESOCIALRESPONSIBILITYMANAGEMENTREQUIREMENTS公司戰略和經營重點CORPORATESTRATEGIESANDOPERATINGHIGHLIGHTS國內外社會責任標準相關要求RELEVANTREQUIREMENTSOFDOMESTICANDINTERNATIONALSOCIALRESPONSIBILITYSTANDARDS社會責任議題AGENDAOFSOCIALRESPONSIBILITY利益相關方分析STAKEHOLDERSANALYSISAfterinternalreviewandconsiderationofthestabilityofitsownbusinessandoperatinglocation,thelistofmaterialissuesin2021outlinedthedifferentconcernsofstakeholders.InthefollowingchaptersoftheReport,wewillelaborateonthepolicies,measuresandperformanceinrelationtoeachmaterialissueindetail,inordertorespondtotheexpectationsofstakeholderstowardsus,andtofurtheradjustfuturesustainabledevelopmentstrategies,internalriskassessmentandmonitoring.通過內部審查及考慮到自身業務類型及運營地點的穩定性，二零二一年的重要性議題列表列出了利益相關方的不同關注點。本報告以下各章節將詳細說明有關各個重大性議題的政策、措施及績效，回應利益相關方對我們的期望，並進一步調整未來的可持續發展策略、內部風險評估與監控。23環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff環境、社會及管治體系ENVIRONMENTAL,SOCIALANDGOVERNANCESYSTEMהϞлू޴ᗫ٫ࠠɽ׌ᙄᕚॉ৬ʿΐڌMaterialitymatrixandtableofallstakeholders1誠信合規經營Integrityandcompliance2公司治理風險管控Controlofcorporategovernancerisk3反貪腐Anti-corruptions13環境合規Environmentalcompliance14低碳運營Low-carbonoperation16產生有害及無害廢棄物管理Controlofhazardousandnon-hazardouswastegeneration24勞工標準及勞工關係Labourstandardsandlabourrelations31產品與技術創新Productandtechnologicalinnovation32產品健康及食品安全ProductHealthandFoodsafety34產品質量和安全管理Productqualityandsafetymanagement4供應商管理Supplychainmanagement5反壟斷與公平競爭Anti-trustandfaircompetition6供應商多使用環保產品及服務Useofmoreeco-friendlyproductsandservicesbysuppliers7供應鏈責任管理Supplychainresponsibilitymanagement8營銷收益Marketingrevenue10產品多元化Productdiversification15重大氣候變化對業務之影響Impactofsignificantclimatechangetobusiness17生產工藝效能提升Efficiencyenhancementforproductionprocesses18資源善用、回收再用Properuseandrecyclingofresources19水資源使用Useofwaterresources20包裝材料使用量及回收Consumptionandrecyclingofpackagingmaterials22環境補償機制Environmentremediationmechanism23生態保護和生物多樣性保護Protectionofecologyandbiodiversity25員工發展及培訓Staffdevelopmentandtraining26職業健康與安全Occupationalhealthandsafety27員工薪酬和福利Staffremunerationsandbenefits28員工溝通Staffcommunications29客戶服務Customerservices30客戶隱私保護Protectionofcustomerprivacy33原材料供應穩定性Stabilityofrawmaterialssupply35公司資產運營效率Operationalefficiencyofcorporateassets9產能優化Capacityoptimization11生產成本控制Controlofproductioncosts12材料成本控制Controlofmaterialcosts21倡導本地生產及銷售Advocatinglocalizedproductionandsales36理性飲酒倡導Advocatingrationaldrinking37責任消費Responsibleconsumptions38社會公益Socialwelfare39社區溝通與參與Communitycommunicationandinvolvement40服務地方經濟Servinglocaleconomies41鄉村振興Ruralrevitalizations41213639401211938373343518724231132131433417163025829262019102728236225對企業可持續發展的重要性MaterialitytoSustainableDevelopmentofCRBeer對利益相關方的重要性MaterialitytoStakeholders15高度重要性議題HighMateriality中度重要性議題ModerateMateriality低度重要性議題LowMateriality24華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited對企業可持續發展的重要性MaterialitytoSustainableDevelopmentofCRBeer對投資者的重要性MaterialitytoInvestors4121363940371211933435187261924213213143343117163025208291027282362253815ҳ༟٫ࠠɽ׌ᙄᕚॉ৬ʿΐڌ為回應董事會建議本集團需要合理地兼顧投資者對ESG報告的期望，本集團特別列舉投資者群體對ESG議題的關注，重要議題識別如下：MaterialitymatrixandtableofinvestorsInresponsetotheBoard’srecommendationtotheGroupregardingreasonablytakingtheexpectationsofinvestorstowardstheESGReportintoaccount,theGrouphasspecificallylistedtheconcernsonESGissuesofinvestors,underwhichthematerialissuesareasfollow:1誠信合規經營Integrityandcompliance2公司治理風險管控Controlofcorporategovernancerisk3反貪腐Anti-corruptions13環境合規Environmentalcompliance19水資源使用Useofwaterresources20包裝材料使用量及回收Consumptionandrecyclingofpackagingmaterials24勞工標準及勞工關係Labourstandardsandlabourrelations26職業健康與安全Occupationalhealthandsafety32產品健康及食品安全ProductHealthandFoodsafety34產品質量和安全管理Productqualityandsafetymanagement4供應商管理ManagementofSuppliers5反壟斷與公平競爭Anti-trustandfaircompetition6供應商多使用環保產品及服務Useofmoreeco-friendlyproductsandservicesbysuppliers7供應鏈責任管理Supplychainresponsibilitymanagement高度重要性議題HighMateriality中度重要性議題ModerateMateriality低度重要性議題LowMateriality30客戶隱私保護Protectionofcustomerprivacy31產品與技術創新Productandtechnologicalinnovation33原材料供應穩定性Stabilityofrawmaterialssupply35公司資產運營效率Operationalefficiencyofcorporateassets9產能優化Capacityoptimization11生產成本控制Controlofproductioncosts12材料成本控制Controlofmaterialcosts21倡導本地生產及銷售Advocatinglocalizedproductionandsales36理性飲酒倡導Advocatingrationaldrinking37責任消費Responsibleconsumptions38社會公益Socialwelfare39社區溝通與參與Communitycommunicationandinvolvement40服務地方經濟Servinglocaleconomies41鄉村振興Ruralrevitalizations8營銷收益Marketingrevenue10產品多元化Productdiversification14低碳運營Low-carbonoperation15重大氣候變化對業務之影響Impactofsignificantclimatechangetobusiness16產生有害及無害廢棄物管理Controlofhazardousandnon-hazardouswastegeneration17生產工藝效能提升Efficiencyenhancementforproductionprocesses18資源善用、回收再用Properuseandrecyclingofresources22環境補償機制Environmentremediationmechanism23生態保護和生物多樣性保護Protectionofecologyandbiodiversity25員工發展及培訓Staffdevelopmentandtraining27員工薪酬和福利Staffremunerationsandbenefits28員工溝通Staffcommunications29客戶服務Customerservices25環境、社會及管治報告2021Environmental,SocialandGovernanceReportCHAPTER1:PRODUCTSANDOPERATINGPRACTICES第一章產品及營運慣例附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff華潤啤酒作為食品行業的一員，深明優質的產品和服務是企業成功的根本，嚴格控制食品安全與質量，為廣大市場客戶帶來最優質的啤酒產品。我們積極創新，保護知識產權，領導行業滿足不斷變化的市場需求。我們亦鼓勵消費者理性飲酒，與行業協會一同推廣健康文明的生活方式。€ɓପۜ਄ੰʿ࠮ۜτΌ一直以來，食品安全和質量管理都是我們的運營管理核心。本集團嚴格遵守中華人民共和國食品安全和質量相關法律法規，如《中華人民共和國食品安全法》及其相關條例《中華人民共和國產品質量法》《中華人民共和國標準化法》《食品安全國家標準食品生產通用衛生規範(GB14881)》《生活飲用水衛生標準(GB5749)》《食品安全國家標準食品添加劑使用標準(GB2760)》《消毒產品生產企業衛生許可規定》《啤酒(GB/T4927)》等。᜗ӻႩᗇʿᅺ๟ܔண本集團以「做世界一流啤酒企業，做世界最好的啤酒」為質量目標，秉持「質量第一，消費者至上，勇於創新，追求卓越，踐行社會責任」為質量方針，致力於提供高質量產品。為促進本集團與國際接軌，本集團與第三方專業機構合作，構建華潤雪花特色質量和食品安全管理體系（簡稱SnowMS·QFS）。該體系遵循華潤集團EHS管理要素，在華潤雪花啤酒過去二十多年的質量管制經驗基礎上，與國際體系要求接軌，已通過FSSC22000、ISO、HACCP等國際體系認證95項（二零二零年：54項）。為實現一個工廠式管理，達到卓越製造，二零二一年本集團旗下所有工廠已全面推廣落實SnowMS·QFS體系。Asamemberofthefoodindustry,CRBeerdeeplyunderstandsthatqualityproductsandservicesarefundamentaltoanenterprise’ssuccess.Westrictlycontrolthesafetyandqualityoffoodtoprovidebeerproductsofthebestqualityinthemarkettocustomers.Wemakeinnovationactively,protectintellectualpropertyrights,andleadtheindustrytomeetevolvingmarketneeds.Weencourageconsumerstodrinkinapropermannertopromoteahealthyandcivilizedlifestyletogetherwiththeindustryassociations.(I)PRODUCTHEALTHANDFOODSAFETYOveralongtime,foodsafetyandqualitymanagementareatthecoreofouroperationmanagement.TheGroupobservesstrictcompliancewiththerelevantlawsandregulationsofPRConfoodsafetyandquality,including,amongothers,the“FoodSafetyLawofthePRC”anditsrelevantregulations,the“ProductQualityLawofthePRC”,the“StandardizationLawofthePRC”,the“GeneralHygieneRegulationsforFoodProductionoftheNationalFoodSafetyStandard(GB14881)”,the“SanitaryStandardsforDrinkingWater(GB5749)”,the“StandardsfortheUseofFoodAdditivesoftheNationalFoodSafetyStandard(GB2760)”,the“RegulationsfortheApplicationforSanitaryWorkPermitbyManufacturersofDisinfectionProducts”,andthe“Beer(GB/T4927)”.systeMaCCreditationandstandardsettingTheGroupupholdsthequalitygoalof“beanoutstandingenterprisetobrewthebestbeerintheworld”,andmaintainsthequalityphilosophyof“qualityfirst,consumersaspriority,beinnovativeandpursueexcellenceandsocialresponsibilities”,strivingtoofferqualityproducts.TopropeltheconnectionbetweentheGroupandtheglobe,theGroupco-operateswiththird-partyprofessionalinstitutionstoestablishCRSBfeaturedqualityandfoodsafetymanagementsystem(shortasSnowMS·QFS).ThissystemabidesbyCRH’sEHSmanagementelementsandbasedonCRSB’spastexperienceofqualitymanagementofmorethan20years,integratingwithinternationalstandardsthatithaspassedatotalof95internationalsystemcertificationssuchasFSSC22000,ISOandHACCP(2020:54certifications).In2021,theSnowMS·QFSsystemhasbeenappliedtoallplantsoftheGroupinordertorealizeone-stopmanagementandachievemanufacturingexcellence.26華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團建立有完善的質量和食品安全法規庫，及時更新並定期解讀相關法規文件，與國家標準、行業標準廣泛對標。二零二一年本集團共識別獲取133份法規文件，解讀《食品安全國家標準預包裝食品標籤通則》等法規文件48份。為規範及提升管理，本集團不斷完善技術質量標準建設，強化「標準值」、「內控值」管理，本集團二零二一年優化原輔料標準、生產工藝標準、產品標準等文件98份（制定新標準文件23份，修訂標準文件75份）。本集團還組織開展體系標準學習及內審員培訓10餘場，共有105人獲得內審員資格，保障產品安全及質量合規性。ࣘ͜ሯඎ၍ଣ為進一步推動高質量發展，我們堅持全供應鏈質量管控，在物資供應端持續開展供應商質量延伸管理，牢固樹立「來料物資質量穩定、好用」的管理目標，進行食品安全抽檢、現場質量審核、質量問題專項攻關等。二零二一年，本集團對麥芽、易拉罐等230餘批次入廠物資進行抽檢；對280餘家供應商開展現場質量審核和整改，開展啤酒瓶質量專項攻關，保障了來料物資的質量穩定與提升，從源頭助力高質量發展。本集團制定《生產工廠設計規範》，以「零污染、低能耗、清潔生產」為設計原則，要求工廠周邊兩公里範圍內無污染性企業、無水污染和土地無重金屬和放射性物質污染。本集團對水源的水質進行嚴格的指標控制，生產所用水源採用市政供水和自採水，每年均委託專業的第三方機構作水質全指標監測，並定期開展水質自檢和品嚐，以確保產品質量及安全。TheGrouphasestablishedacomprehensivedatabaseofqualityandfoodsafetyregulationswhichisupdatedtimely.Regularinterpretationofrelevantregulatorydocumentsisalsoconductedtobenchmarkingagainstnationalstandardsandindustrystandardsintensively.In2021,theGrouphasidentifiedatotalof133regulatorydocumentsandinterpreted48regulatorydocumentsincludingthe“NationalFoodSafety–StandardGeneralStandardfortheLabelingofPrepackagedFoods”.TheGroupcontinuouslyimprovesthesettingoftechnicalqualitystandardsbystrengthensvariousstandardsandinternalcontrolbenchmarkstostandardizeandimprovemanagement.TheGrouphasrevised98documents(23newlydevelopeddocumentsand75reviseddocuments)coveringrawmaterialstandards,productionprocessesandproductduring2021.Besides,morethan10trainingsessionsforsystemstandardslearningandinternalauditorswithatotalof105peoplewerequalifiedasinternalauditors,whichensuresproductsafetyandqualitycompliance.QualityManagementonRawMaterialsTofurtherpromotehigh-qualitydevelopment,weadheretoqualitycontroloftheentiresupplychainandcontinuestobuildasupplierqualityextensionmanagementworkcircleatthematerialsupplysidetofirmlyestablishthemanagementobjectiveof“ensuringgoodandstablequalityonrawmaterialpurchasedandconductrandominspectionsandonsitequalitycheckforfoodsafety,andimplementingspecialresearchprojectsforqualityissues.In2021,theGroupconductedfoodsafetyinspectionsonmorethan230batchesofincomingmaterialssuchasmaltandbeercans,performedon-sitequalityauditsandrectificationsonmorethan280suppliersandconductedspecialresearchonbeerbottlequality,whicheffectivelyimprovedthesafetyandstabilityofmaterialqualityandprovidedguaranteesforproductqualityfromthesource.TheGrouphasformulatedthe“DesignSpecificationsforProductionPlants”basedonthedesignprinciplesof“zeropollution,lowenergyconsumption,andcleanproduction”,requiringnopollutingenterprises,nopollutionofwatersourcesandnolandpollutionbyheavymetalsandradioactivesubstanceswithintwokilometersaroundtheplants.TheGroupstrictlycontrolsthewaterqualityofthewatersource.ThewatersourcesoftheGroupforproductionaremunicipalwatersupplyandself-collectedwater.Weentrustprofessionalthirdpartyagencytomonitorall-roundedwaterqualityindicatorsannually,andregularlyconductswaterqualityself-inspectionandtastingtoensureproductqualityandsafety,enhanceproductqualityandcontinuetoincreasecustomers’satisfaction.27環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICESཀ೻ሯඎ၍ଣ二零二一年，本集團就產品和服務的健康與安全影響的評估，開創性地制定了華潤雪花啤酒危害分析和關鍵控制點技術規範「4ACCP控制計劃」，具體包含HACCP（食品危害分析與關鍵控制點）、QACCP（質量分析與關鍵控制點）、TACCP（食品威脅分析與關鍵控制點）和VACCP（食品欺詐分析與關鍵控制點）四大要素。本集團「4ACCP控制計劃」統一了質量和食品安全關鍵控制點的分析步驟和方法，對風險等級標準、危害性和可能性標準等進行了規範。本集團亦於年內成立專門的食品安全小組，依據技術規範進行危害分析，制定並執行對危害控制計劃。年內，本集團按已制定的EHS管理「十四五」規劃，啟動食品安全風險分級管控項目，排查生產經營各環節涉及到的物理、化學、微生物污染等食源性疾病風險，當前確立有66個食品安全生產關鍵控制點，有效預防並化解食品安全風險。此外，本集團在生產過程中制定了《生產質量控制管理規定》，還採用自檢、互檢、下道工序對上道工序進行檢驗的三級檢驗制度。二零二一年，本集團通過實施建設雪花STTS追蹤系統(Snowtrackandtracesystem)，完成產品「一物雙碼」，即快速響應矩陣圖碼（QR碼）和矩陣二維碼（DM碼）的追溯管理系統；在生產線上實施啤酒瓶、紙箱、托盤的三碼關聯採集，促進啤酒產品數字化管理改善。從工廠到經銷商、終端的產品逐級交付簽收，達成產品在線追蹤溯源，增強食品追溯的便捷性。本集團已採用延伸質量管理，總部統一策劃、附近區域管理、信息匯總共享，以達致總部、區域、工廠三級有效合作。PROCESSQUALITYMANAGEMENTDuring2021,theGroupformulatedCRSBtechnicalspecificationsonhazardanalysisandcriticalcontrolpoints,“4ACCPControlPlan”,whichspecificallyincluded4elementsconsistingofHACCP(HazardAnalysisandCriticalControlPoints),QACCP(QualityAnalysisandCriticalControlPoints),TACCP(ThreatAnalysisandCriticalControlPoints)andVACCP(VulnerabilityAssessmentandCriticalControlPoints).TheGroup’s“4ACCPControlPlan”standardizedthestepsandmethodologiesfortheanalysisofcriticalcontrolpointsofqualityandfoodsafety,andregulatedthestandardsofriskhierarchies,hazardexposureandpossibilities.Aspecialfoodsafetyteamwasformedduringtheyeartocarryouthazardanalysisbasedonthetechnicalspecificationandformulateandexecutehazardcontrolplan.TheGroupalsocommencedhierarchicalmanagementoffoodsafetyandrisksbasedontheestablishedEHSmanagement“14thFive-YearPlan”toinvestigateandidentifyfoodborneillnessriskswhichmayarisefromphysical,chemicalandmicrobialcontaminationinvolvedinallaspectsofproductionandoperation.Currently,66keycontrolpointsforfoodsafetyproductionhavebeenestablishedtoeffectivelypreventandresolvefoodsafetyrisks.Inaddition,theGroupformulatedthe“ManagementRegulationsonControlofProductionQuality”,whileathree-tierinspectionsystemcomprisingself-inspection,mutualinspectionandinspectionbycomparingdownstreamprocessesagainstupstreamprocesseshadbeenadoptedfortheproductionprocess.In2021,byimplementingandbuildingofSTTS(Snowtrackandtracesystem),theGroupcompleted“oneproducttwocodes”,QuickResponse(QR)CodeandDataMatrix(DM)Code,trackingmanagementsystem,whichallowsbetterdigitalmanagementofbeerontheproductionlinethroughcollectingandconnectingthreecodesonbottles,cartons,andtraysrespectively.Nevertheless,onlineproducttrackinghadbeenadoptedthroughstepwisedeliveryandsigningforacceptanceofendproductsfromfactorytodistributors,therebyenhancingthelevelofconvenienceonfoodtracking.TheGrouphasadoptedanextendedqualitymanagementapproachtoachievecentralizedplanningattheheadquarters,managementbyregionalcompaniesnearbyandshareduseofconsolidatedinformation,suchthatthethreelevelsofheadquarters,regionalcompaniesandbreweriescanco-operateefficiently.28華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團持續建立開展供應商質量延伸管理、工序質量評估、消費者質量評價、質量體系審核等全供應鏈監督體系。本集團組織落實監督體系要求，採用總部抽查與區域自查的方式對相關標準在工廠的執行情況進行檢查。雖受疫情影響，二零二一年本集團仍推動線下檢查40廠次，檢查項目5,000餘項。同時，本集團運用精益管理工具解決質量痛點，共開展微小改善和精益改善項目1,500餘項。為了維持質量監控，本集團持續提升檢驗及檢測的能力。二零二一年，啟動名為「雪花之星」的良好實驗室規範(SSGLP)和實驗室信息管理系統(LIMS)建設工作，按照ISO17025標準要求規範管理實驗室。「雪花之星」包含25個質量檢定及產品回收的項目，覆蓋原料入廠、過程監控、成品檢驗等啤酒的生產過程，並持續開展內外部檢驗對標，提升實驗室的管理水平。二零二一年「雪花之星」的檢驗對標包括啤酒、麥芽、啤酒花，累計驗證了68家下屬實驗室和21家供應商的實驗室，提升檢驗及檢測的能力。截至二零二一年年末，本集團擁有一支共36名國家級評委的國內一流品酒師隊伍，其中包括5名終身榮譽評委。此外，本集團擁有總部、區域、工廠三級品酒師隊伍，實現對原輔料、半成品、成品全生產過程的感官質量控制。TheGroupcontinuedtoestablishandcarryoutextendedsupplierqualitymanagement,workprocessqualityassessment,consumerqualityassessment,qualitysystemreviewandotherfullsupplychainsupervisionsystems.TheGroupimplementedtherequirementsofsupervisionsystemtoconductrandominspectionsattheheadquartersandself-inspectionsateachregionwithregardtotheimplementationofrelevantstandardsinplants.Despitetheimpactofthepandemic,theGroupmanagedtoimplementon-siteinspectionsof40planttimesandmorethan5,000inspectionitems.Furthermore,theGroupresolvedqualityproblemsbyusingrefinedmanagementmethodwithover1,500minorandrefinedimprovementconductedin2021.Inordertomaintainqualitymonitorandcontrol,theGrouphasbeenpersistentlyenhancingtheaccreditationandtestingcapabilities.TheGrouplaunchedtheconstructionof“SnowStar”GoodLaboratoryPractice(SSGLP)andLaboratoryInformationManagementSystem(LIMS)during2021tostandardizelaboratorymanagementinaccordancewithISO17025standardrequirements.“SnowStar”includes25qualityverificationandproductreturnitems,whichcoversthebeerproductionprocesssuchaspurchasingrawmaterialsandtransportingtothefactories,processmonitoring,outputinspection,etc.Wehavecontinuedtoconductinternalandexternalverificationandbenchmarkingandenhancedlaboratorymanagementstandard.During2021,“SnowStar”verifiedandbenchmarkedbeer,malt,hopsetc.,andanaccumulatedtotalof68subordinatelaboratoriesand21supplierlaboratorieswereverifiedforimprovementofinspectionandtestingcapabilities.Asoftheendof2021,theGrouphasafirst-classteamofbeertastersinChinawithatotalof36national-leveljudges,5ofwhicharelifetimehonoraryjudges.Inaddition,theGrouphasestablishedathree-tierteamofbeertastersatheadquarters,regionalandfactoryrespectivelytoachievesensoryqualitycontroloftheentireproductionprocessofrawandauxiliarymaterials,semi-finishedproductsandfinishedproducts.29環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES為提升產品質量，繼續提升客戶滿意度，本集團於二零二一年持續推進「消滅雜質酒」行動，在工廠推行「總經理負責制」，由工廠總經理帶隊，深入一線，在瓶源質量、洗瓶質量、過程控制、設備工況等方面有效監督改善。同時，通過穩定洗瓶劑質量、三大系統協同、杜絕麻包瓶、提升瓶源質量、做好產品防護等措施，杜絕雜質酒的產生。為提升過程質量管理水平，本集團於二零二一年組織80餘名工廠質量管理者進行了「精細化釀造賦能培訓」，邀請外部專家從用水處理、清洗消毒、微生物控制等方面完善質量管理人員的理論和實踐知識。本集團制訂《食品安全應急預案》和《產品召回管理制度》等相關食品安全管理制度，對召回產品進行三級管理，對不同召回等級提出不同的召回要求。二零二一年，本集團所有啤酒產品出廠質量合格率、國家監督抽查合格率均達到100%，所有產品均符合《啤酒》行業國家標準。產品總氧含量控制在十億分之四十(40ppb)以下，處於行業領先水平。年內無召回已售或已運送產品的情況，質量投訴處理率也達到100%。二零二一年，本集團沒有發生重大食品安全事件，保障消費者合法權益，守住食品安全事件零發生的底線。二零二一年，本集團組織安排各單位進行食品安全應急演練，各工廠演練開展率100%。通過現場演練及視頻教學的方式展示如何應對食品安全突發事件，使各部門提升協調配合、責任委派、應變處理上的能力。透過演練，提高了一線人員的食品安全意識，強化應對食品安全事件的處置方式，把好每一道防線，為消費者提供安全、可靠、高質量的啤酒。Withanefforttoimproveproductquality,theGroupcontinuedtopromotetheactionof“eliminationofimpurebeer”andimplementedthe“GeneralManagerResponsibilitySystem”intheplantin2021,inwhichthegeneralmanageroftheplanttakestheleadtostandatthefrontlineandeffectivelymonitorstheimprovementofthebottlequality,bottlecleaning,processcontrolandequipmentworkingconditions,etc.Atthesametime,theGroupcontinuestoimprovecustomersatisfactionbyeliminatingtheproductionofimpuritybeerthroughmeasuressuchasstabilizingthequalityofbottlewash,synergizingthethreemajorsystems,eliminatingtheuseofhempbagsforrecyclebottles,improvingthequalityofbottlesources,andprovidingproductprotection.TheGrouporganizeda“RefinedBrewingProcessTraining”forover80factoryqualitymanagersin2021,invitingexternalexpertstoenrichthetheoreticalandpracticalknowledgeofqualitymanagersinwatertreatment,cleaninganddisinfection,microbialcontrol,etc.TheGrouphasformedpertinentfoodsafetymanagementregulationssuchasthe“ContingencyPlanonFoodSafety”and“ManagementRegulationsonProductRecall”.TheGrouphasconductedthreetiermanagementoftherecalledproductsandputforwarddifferentrecallrequirementsfordifferentrecalllevels.In2021,allbeerproductsoftheGroupachieved100%passrateinbothex-factoryqualitytestandthespottestsundernationalsupervision.Allproductswereincompliancewiththeindustrialandnationalstandardof“Beer”.Thetotaloxygencontentoftheproductswascontrolledbelow40partsperbillion(40ppb),achievingtheleadinglevelintheindustry.Therewasnoreturnofproductssoldordeliveredduringtheyear,andthehandlingrateofqualityrelatedcomplaintsreached100%.TheGroupdidnotencounteranysignificantfoodsafetyincidentin2021andthelegitimateinterestsofconsumershadbeensafeguardbymaintainingthebottomlineofzerofoodsafetyincident.Inaddition,theGrouporganizedfoodsafetyemergencydrillacrossalldepartmentswitha100%implementationrateineachfactory.Throughon-sitedrillsandvideo-assistedlearningtodemonstratehowtohandleunexpectedfoodsafetyincident,alldepartmentspromotedthecapabilitiesofco-ordination,responsibilitydelegationandemergencyresponse.Weincreasedthefoodsafetyawarenessoffrontlinestaffandstrengthenthewayofhandlingoffoodsafetyincidentthroughthedrillstosafeguardeachlineofdefense,soastoprovideconsumerswithsafe,reliableandhigh-qualitybeer.30華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited為貫徹落實國務院對進口冷鏈食品預防性全面消毒工作要求，有效防範新冠肺炎疫情通過進口冷鏈食品輸入風險，本集團嚴格按照國家防疫要求，制定下發《關於對進口酒花和酶製劑全面消毒的通知》，對通過冷鏈進口的顆粒酒花以及酶製劑進行全面消毒，實現全流程閉環管控可追溯。ToconsistentlyimplementtherequirementsofpreventiveandcomprehensivedisinfectionworkonimportedcoldchainfoodissuedbytheStateCouncilandeffectivelypreventtheinputrisksofthepandemicthroughimportedcoldchainfood,theGroupstrictlyabidebythepandemicpreventionrequirementsofthenationandestablishedandannounced“NoticeinrelationtoFullDisinfectionofImportedHopandZymin”tofullydisinfectparticleshopandzyminimportedviacoldchainandtoachievefull-process,closed-loopandtraceablecontrol.ޥઋɨٙԶᏐᗡ၍ଣSUPPLYCHAINMANAGEMENTUNDERPANDEMIC為提高全員質量意識、提升質量水平和創新能力，本集團定期開展微信公眾號分享、視頻培訓、現場活動等多種形式宣傳培訓，組織了5場專題培訓交流活動，包括工藝標準和洗瓶質量研討、CIP及深度清洗經驗分享等，同時通過製作《精細化釀造在路上》宣傳視頻，深度記錄技術質量人員在精細化釀造上取得的成績。Toenhancetheawarenessofqualitywithinallstaffandincreasequalitylevelandinnovationcapability,theGroupregularlyconductedvariouspropagandatrainings,suchasWeChatofficialpublicaccountssharing,videotrainingsandon-siteevents.TheGrouporganized5specialtrainingandsharingactivities,includingdiscussionsofproductionprocessstandardsandbottlecleaningquality,sharingsofCIPandthoroughcleaningexperiences,etc.,whileatthesametimeproducedpromotionvideotitled“OntheWaytoRefinedBrewing”torecordtheachievementsmadebytechnicalandqualitycontrolpersonnelinrefinedbrewing.ሯඎ܁ෂQUALITYPROPAGANDA31環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES€ɚପۜၾҦஔ௴อ為滿足消費者日新月異的需求，本集團一直積極創新，同時致力維護知識產權。為保障和維護知識產權，本集團在中華人民共和國《商標法》《商標法實施條例》《專利法》《專利法實施細則》《著作權法》《著作權法實施條例》等法律法規的指引下開展知識產權申請、維護、維權工作。為了提高在啤酒行業的知識產權管理水平，本集團適時修訂了《知識產權管理制度》，並制定了《商標使用證據收集工作指引》《商標打假維權操作指引》《產品標識標註審核工作指引》《功能變數名稱、通用網址和無線網址管理制度》《知識產權交易管理辦法（試行）》等規章制度，為本集團的知識產權維護、維權工作提供了制度保障。為驅動持續創新，本集團制定《技術研發管理規定》《新產品研發管理辦法》等創新制度，就新產品的發起、調研、試制、結果驗證、量產、上市等環節進行規範管理，打造鼓勵創新的企業文化氛圍。本集團亦會對新研發的產品在上市前進行酒體和包裝物的食品安全評估，評估內容包括酒體微生物測試、口味測試、食品安全檢驗；包裝物的性能測試、食品安全驗證等。二零二一年，本集團共組織了10次消費者品鑒活動，邀請不同年齡、職業和地區的消費者代表參加。本集團按月開展啤酒質量綜合測評，於回顧年度內共對1,407批產品進行了測評，覆蓋136個銷售城市和所有下屬工廠，質量綜合測評與消費者品鑒結果為產品質量改進和新品研發提供了有力支持。(II)ProductandtechnologicalinnovationTosatisfytheever-changingneedsofconsumers,theGrouphasbeenactivelyinnovatingwhilestrivingtomaintainintellectualpropertyrights.Tosafeguardandmaintainintellectualpropertyrights,theGrouphasconductedapplication,maintenanceandprotectionofintellectualpropertyrightsundertheguidanceofthelawsandregulationsofthePRC,suchasthe“TrademarkLaw”,the“RegulationsfortheImplementationoftheTrademarkLaw”,the“PatentLaw”,the“RegulationfortheImplementationofthePatentLaw”,the“CopyrightLaw”andthe“RegulationsfortheImplementationoftheCopyrightLaw”.Toimprovethemanagementstandardofintellectualpropertyrightsinthebeerindustry,theGrouphastimelyrevisedthe“RegulationsfortheAdministrationofIntellectualPropertyRights”andestablishedthe“GuidelinesonCollectionofEvidenceforUseofTrademark”,the“GuidelinesonAnti-counterfeitandRightsProtectionofTrademark”,the“GuidelinesonExaminationofProductLabelsandRemarks”,the“ManagementSystemforDomainName,UniversalURLandWirelessURL”,the“ManagementMeasuresonTradingofIntellectualPropertyRights(Trial)”andotherrulesandsystems,providingsystemguaranteefortheGroup’sprotectionandmaintenanceofintellectualpropertyrights.Todrivecontinuousinnovations,theGrouphasformulatedvariousinnovationsystems,includingthe“ManagementRequirementsforTechnicalResearchandDevelopment”,the“AdministrativeMeasuresforNewProductResearchandDevelopment”,whichstandardizedthemanagementofallstagesfromnewproductinitiation,research,trialproduction,resultverification,massproductionandlaunch,inordertonurtureaninnovativecorporateculture.Beforelaunchingofnewlydevelopedproducts,thebeerandpackagingmaterialswillundergofoodsafetyassessment,whichincludestestingofmicroorganisminbeer,tastetesting,foodsafetyinspection,functionaltestingofpackagingmaterials,foodsafetyverification,etc.TheGrouporganized10consumertastingeventsin2021,invitingconsumerrepresentativesofdifferentages,occupationsandregionstoparticipate.TheGroupperformedthoroughmonthlyqualityassessmentsbypullingoutintotal1,407batchesofproductsfrom136salescitiesandregionsandallsubsidiaryfactoriesforqualityevaluationduringtheyearunderreview.TheholisticqualityassessmentandconsumerappraisalresultsunderpintheGroup’sproductqualityimprovementandnewproductresearchanddevelopment.32華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited配合新產品上市及產品研發需要，本集團於年內組織多場啤酒品鑒會，邀請客戶、媒體、專家等一同品鑒。Forthepurposeofnewproductlaunchingandproductresearchanddevelopment,theGrouphasorganizedanumberofbeertastingsessionsduringtheyear,invitingcustomers,media,expertsandotherstotaste.ਭৢۜᛡึBeerTastingEvent本集團二零二一年新品「醴」，重現源自5,000年前的中華啤酒釀造技術，為消費者獻上正宗的「中國啤酒」。本次新品發佈，不僅傳承古人「酒以成禮」的文化內涵，還弘揚了民族自信，重塑中國高檔啤酒品牌形象。Launchedin2021,theGroup’snewproduct“Li”reproducesthebeerbrewingtechnologyfromancientChina5,000yearsago,offeringconsumerstheauthentic“Chinesebeer”,whichnotonlyinheritstheculturalconnotationoftheancients“wineasagift”,butalsopromotesnationalself-confidenceandreshapesChina’spremiumbeerbrandimage.ପۜ௴อၾෂ୕˖ʷෂוProductinnovationandtraditionalcultureheritage二零二一年，本集團研發投入超過人民幣8,500萬元，科研工作人員達103人，產學研合作支出人民幣100萬元。本集團秉承著「決戰高端、質量發展」的戰略，於二零二一年推出多個新品牌產品。二月，推出零酒精碳酸飲料「雪花小啤汽」。四月，推出超高端新品「醴」和首款果啤產品「黑獅果啤」（#485玫瑰紅），並引進國際品牌「紅爵」啤酒。十月，引進國際品牌「悠世」。In2021,theinvestmentmadetoresearchanddevelopmentbytheGroupexceededRMB85million,thenumberofscientificresearchstaffamountedto103andtheexpensesonindustrial,academicandresearchco-operationwasRMB1million.Adheringtothestrategiesof“QualityDevelopmentforSuccessinPremiumSegment”,theGrouplaunchedvariousnewbrandsofproductin2021.InFebruary,thecarbonatedbeverage“SnowXiaoPiQi”withzeroalcoholwaslaunched.InApril,asuper-premiumnewproduct,“Li”,andthefirstfruitybeerproduct“LöwenFruitBeer”(#485Rosé)werelaunched.Theinternationalbrand,“Amstel”,wasintroduced.InOctober,theinternationalbrand“Edelweiss”wasintroduced.33環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES二零二一年，本集團新申請包含「醴」、「黑獅果啤」（#485玫瑰紅）和「拉維邦黑啤」等商標255件，並維護境外商標涉及美國、歐盟、韓國、日本和澳大利亞等30餘個世界主要國家和地區，為本集團產品出口海外進行知識產權佈局。二零二一年本集團已通過註冊的商標總數達3,495件，授權專利83件，已登記著作權71件。截至二零二一年年末，本集團嚴格遵守所有關於商標、專利和知識產權保護等對本集團具有重大影響的相關法律及規例，並無發現任何重大違規情況。In2021,theGrouphasappliedforatotalofnew255trademarksunder“Li”,“LöwenFruitBeer”(#485Rosé)and“LovibondDarkBeer”andmaintainoverseastrademarksinvolvingtheUnitedStates,theEuropeanUnion,SouthKorea,JapanandAustralia,etc.Morethan30majorcountriesandregionsintheworldhavecarriedoutintellectualpropertylayoutfortheGroup'sproductsexportedoverseas.In2021,theGroupprocess3,495registeredtrademarks,83authorizedpatentsand71registeredcopyrights.Asoftheendof2021,theGroupstrictlycomplieswiththerelevantlawsandregulationsinrelationtotrademarks,patentsandintelligentpropertieswhicharesignificanttotheGroup,andnomaterialbreachthereofhasbeenreported.€ɧࡇኬଣ׌භৢʿப΂ᐄቖપᄿ本集團作為肩負強烈社會責任感的啤酒生產企業，積極響應國家的理性飲酒倡議，推廣適度理性的飲酒行為和健康文明的生活方式，並確保推廣信息公正、可靠、負責。除了在產品包裝上明確標示成分及酒精含量，我們也刊印「過度飲酒有害健康」及「孕婦和兒童不宜飲酒」等勸說性質的標識及字句，主動給與潛在風險提示。此外，華潤雪花啤酒官方網站亦設有年齡限制，禁止未成年人瀏覽。我們已連續7年與中國酒業協會合作，以中國酒業協會酒與社會責任促進聯盟(ChinaSAO)會員的身份呼籲更多人理性飲酒。二零二一年，本集團積極參加二零二一全國理性飲酒宣傳周活動，在北京、上海、深圳、寶雞、承德5個主會場外，在550個縣級以上規模城市同步開展，引發社會對「理性飲酒，拒絕酒駕」議題的廣泛關注。(III)ADVOCATINGRATIONALDRINKINGANDRESPONSIBLEMARKETINGAsabrewingenterprisewithastrongsenseofsocialresponsibility,theGrouphighlyrespondstotheadvocationofrationaldrinkingbehaviorwithahealthyandedifiedlifestyleandstrivedtoprovidefair,reliableandresponsiblepromotionalinformation.TheGroupproactivelygivespotentialriskwarningthatinadditiontoclearlyindicatingtheingredientsandalcoholcontentonpackage,theGroupalsoprint“excessivedrinkingisharmfultohealth”,“pregnantwomenandchildrenshouldnotdrinkalcohol”andotherpersuasivesentencesoriconsonpackages.Inaddition,theofficialwebsiteofCRSBhassetupanagelimittoprohibitminorsfrombrowsing.Wehavebeenco-operatingwithChinaAlcoholicDrinksAssociationfor7yearsinarowandappealedtomorepeopletoattachimportancetorationaldrinkingasamemberofChinaSAO.In2021,theGroupactivelyparticipatedinthe2021NationalResponsibleDrinkingPublicityWeek,whichhasbeenheldsimultaneouslyin550citiesabovethecountylevelinadditiontothe5mainvenuesinBeijing,Shanghai,Shenzhen,BaojiandChengde,whichhasarousedwideinthesocietyontheissueof“drinkingrationallyandrejectingdrinkinganddriving”.34華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團也在廣告宣傳方面進行嚴格規範，確保企業廣告內容真實、合規，華潤雪花啤酒總部營銷中心嚴格遵照《中華人民共和國廣告法》，內部積極建設有關負責任市場推廣銷售的制度，制定了《自媒體管理辦法》，規定酒類廣告中不能出現鼓勵或引導消費者飲酒或無節制飲酒的內容，並在制度中明確規定了傳播內容及內容審核機制，要求各級人員需對即將發佈的企業廣告內容進行全面審查，從根源上對消費者進行正確的引導。為更好地對責任營銷方面進行管控，針對新出台的酒類廣告行為規範，營銷中心品牌管理部及法律合規部還會定期對各區域公司進行解讀培訓，強調宣傳理性飲酒內容的重要性，其中包括：•不得誘導、慫恿飲酒或宣傳無節制飲酒；•不得出現飲酒的動作；•不得出現未成年人的形象；•不得表現駕駛車、船、飛機等具有潛在危險活動；•不得出現諸如飲酒可以消除緊張和焦慮、增加體力等不科學的明示或暗示；•不得出現把個人、商業、社會、體育、性生活或其他方面的成功歸因於飲酒的明示或暗示。此外，本集團已建立從上至下的管理機制，對各區域的責任營銷行為進行監管。同時，員工也承擔著責任營銷的監察職責，一旦發現轉發不實廣告，將及時舉報妥善處理，將社會影響降至最低，並開展調查追責，從源頭杜絕虛假營銷。二零二一年，本集團沒有發生任何涉及廣告宣傳方面的重大違法犯罪情況。TheGroupalsostrictlyregulatesadvertisingtoensurethetruthfulnessandcomplianceofthecontentsofitsadvertisements.Instrictaccordancewiththe“AdvertisingLawofthePRC”,theSalesandMarketingCenterofCRSBatheadquartershasactivelyestablishedresponsibleinternalsystemforrelevantmarketingandsalesandformulated“WeMediaManagementMeasures”underwhichencouragingorinductivedrinkingcontentsorunrestraineddrinkingareprohibitedintheadvertisementsofalcoholicproducts.Theregulationalsoclearlystipulatesthecontentofdisseminationandreviewmechanism,requiringpersonnelatalllevelstoconductacomprehensivereviewoftheupcomingcorporateadvertisingcontent,andguideconsumerscorrectlyfromtheroots.Inordertobettercontroltheresponsiblemarketing,theBrandManagementDepartmentofSalesandMarketingCenterandtheLegalandComplianceDepartmentalsoconductinterpretationtrainingsforregionalcompaniesonaregularbasistoemphasizetheimportanceofpromotingrationaldrinkingcontentincluding:•Noinductionorencouragementondrinkingorpromotionofuncontrolleddrinking;•Noappearanceofdrinkingbehaviors;•Noappearanceofminorsimages;•Nopotentiallydangerousactivitiessuchasdrivingacar,boatorairplane;•Nounscientificexpressionorimplicationthatdrinkinghastheeffectofeliminatingtensionandanxiety,increasingphysicalstrength,andothers;•Noexpressionorimplicationthatdrinkingcontributestothesuccessofpersonal,business,society,sport,sexuallifeandothers.Inaddition,theGrouphasestablishedatop-downmanagementmechanismformonitoringresponsiblemarketingactivitiesinvariousregions.Inthemeantime,employeesareresponsibleforthemonitoringofresponsiblemarketing.Oncethefalseadvertisementsarefoundforwarded,theywillbereportedandproperlyhandledinatimelymannertominimizesocialimpact,andinvestigationandaccountabilitywillbeconductedtoeliminatefalsemarketingfromthesource.TheGroupdidnotinvolveanymaterialbreachofregulationsinrelationstoadvertisingandpromotionin2021.35環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES€̬܄˒؂ਕʿᒯӷڭᚐ「以客戶為先」乃本集團秉承的經營理念，為此我們一直以來致力提升客戶滿意度，建立良好而長遠的客戶關係。二零二一年，我們繼續完善客戶服務體系，不斷完善和優化客戶投訴快速反應機制。我們秉承維護消費者合法利益，為本集團的業務保駕護航。具體措施包括：(1)快速反應：呼叫中心及時調度投訴工單，客服顧問接到客戶投訴或反饋後，須在30分鐘內聯繫消費者了解情況，爭取第一線為顧客解決問題避免投訴升級；針對產品不良體驗的投訴，在72小時內見到涉及投訴的實物酒並上傳投訴事實至客戶服務系統。(2)系統升級：本集團通過升級系統，實現產品及服務投訴過程線上全留痕，讓客服中心能更有效地追蹤及定期匯總相關案件數據，督促相關業務部門改善。(3)督促整改：客服團隊會實時線上監控投訴進展，對內提供專業的業務指導，定期將投訴報告發送到各級管理層，督促投訴工廠整改。(4)樣品分析：針對產品不良體驗的投訴，客服團隊一直推動實物酒及時返廠，工廠需對收到的實物酒逐瓶逐罐分析並整改。截至二零二一年年末，本集團涉投訴實物酒返廠率已經達到了97%。(5)業務聯動：業務營運部門需了解客戶投訴問題，通過升級客服系統將服務類投訴設定成上級業務管理人員審核制，讓業務營運部門更清楚了解客戶投訴問題根源，真正打造客戶需求主導型啤酒企業。(IV)CUSTOMERSERVICESANDPROTECTIONOFPRIVACYUpholdingtheoperatingphilosophyof“PrioritizingCustomers”,theGrouphasbeenstrivingtoimprovecustomersatisfactionandbuildgoodandlong-termcustomerrelationships.In2021,wecontinuedtooptimizeourcustomerservicesystemandimprovedourrapidresponsesystemforclientcomplaints.WeundertaketoprotectthelegitimateinterestsofconsumersandsafeguardthebusinessoftheGroupbyadoptingthefollowingmeasures:(1)Rapidresponse:ourcallcenterhandlescomplaintsonatimelybasis.Oncereceivingcomplaintsfromcustomers,ourcustomerserviceofficersmustcontactthecustomerwithin30minutestounderstandandresolvetheissuerightawaytoavoidworseningtheproblem.Inrespectofbadproductexperience,ourcustomerserviceofficersmustobtainthebeerinvolvedinphysicalformanduploadthecomplaintdescriptionformtoourcustomerservicesystemwithin72hours.(2)Systemupgrade:throughsystemupgrade,allproductandservicecomplaintprocessarerecordedonline,whichenablecustomerservicecentertoconducteffectivetrackingandregularreportingofconsolidatedcasedata,therebysupervisingrelevantdepartmenttoimprove.(3)Rectification:ourcustomerserviceteamconductsrealtimeandonlinemonitoringoftheprogressofcomplainthandling,providesprofessionalguidelinesinternally,submitscomplaintreporttomanagementofalllevelsandurgesrectificationofthoseplantsinvolvedincomplaints.(4)Samplinganalysis:inrespectofunsatisfactoryproductexperience,ourcustomerserviceteamfacilitatestimelyreturnofthebeerinvolvedinphysicalformtothefactory.Thefactoryshouldanalyzeandrectifyeachbottleorcanofbeerinphysicalform.Asoftheendof2021,thereturnrateofbeerinvolvingthecomplaintsinphysicalformreached97%.(5)Businesslinkage:thebusinessoperationdepartmentsneedtounderstandcustomercomplaints.Byupgradingthecustomerservicesystem,theservicecomplaintsaresettobereviewedbythesuperiormanagementpersonnel,sothatthebusinessoperationdepartmentscouldgainabetterunderstandingthenatureofcustomercomplaintsandrectifycorrespondingly,buildingacustomer-orientedbeerenterprise.36華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited受益於產品質量的持續提升，二零二一年本集團收到投訴數量同比大幅減少41.2%，並通過提高投訴回訪率、呼叫中心接通率等方法提升客戶滿意度。本集團下一步會重點關注服務投訴及諮詢解答的滿意度。下表為過去兩年本集團客戶服務指標統計：ఊЗɚཧɚɓϋ二零二零年Unit20212020ପۜʿ؂ਕҳൡᅰඎNumberofproductsandservicecomplaints宗Cases21,00036,000܄˒ҳൡˀ㉿ஈଣ༆ӔଟCustomercomplaintsettlementrate%95.0%100%܄˒ҳൡΫஞଟRe-visitrateofcustomercomplaints%90.0%72.1%խ̣ʕːٙટஷଟEffectivecommunicationrateofcallcenter%99.5%96.8%ί15߆ʫટஷཥ༑ˢଟProportionofphonecallsansweredwithin15seconds%98.5%91.9%ટՑҳൡܝٙΫᔧࣛගResponsivetimeafterreceivingcomplaint–30ʱᙒʫWithin30minutes30分鐘內Within30minutesҳൡஈଣ܄˒တจܓሜݟ੻ʱRatingofcustomers’satisfactionincomplaintshandlingprocess分Points86.386.2下表為過去三年本集團接到投訴性質分類：ఊЗɚཧɚɓϋ二零二零年二零一九年Unit202120202019ପۜʔԄ᜗᜕ЦˢProportionofunsatisfactoryproductexperience%46%41%32%؂ਕʔԄ᜗᜕ЦˢProportionofunsatisfactoryserviceexperience%54%59%68%Benefitingfromthecontinuousimprovementofproductquality,thenumberofcomplaintsreceivedbytheGroupdecreasedsignificantlyby41.2%in2021,andthecustomersatisfactionsurveyscorehasbeenimprovedbyincreasingthecomplaintreturnvisitrateandcallcenterconnectionrate.TheGroupwillfocusonthesatisfactionofservicecomplaintsandconsultationanswersinthenextsteps.Thetablebelowisthestatisticsofcustomerserviceindicatorforthepasttwoyears:ThetablebelowisthebreakdownofthecomplaintsbynaturereceivedbytheGroupforthepastthreeyears:37環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES此外，我們理解客戶對個人穩私保護的重視。因此，我們嚴格遵循統分結合、使用權限分級管理的客戶信息保密原則，各層級只能在權限內查看投訴和消費者信息；電話號碼對業務人員隱藏，只能通過呼叫中心平台聯繫消費者；客服業務人員向業務部門提供投訴明細時，需要刪除消費者相關信息；通過設置防火牆、入侵檢測等技術加強本集團網絡防禦能力，確保涉密信息系統在本集團內網中安全運行。在營運過程中，我們亦要求涉密人員嚴格遵守國家保密法律法規和本集團《保密工作管理制度》，本集團要求客服業務人員上崗前簽署《保密承諾書》，落實保密責任制，履行保密義務，切實保障信息安全。於報告期間，本集團並無發生經證實關於侵犯客戶私隱以及竊取、外洩和丟失客戶資料或重要信息的投訴。€ʞԶᏐᗡப΂၍ଣձԶᏐਠ၍ଣ本集團兼承誠信經營的理念，加強在採購管理、工作紀律、陽光宣言、招投標流程及規則等環節的管理，防範食品安全風險，保證採購物資符合質量標準，建立穩定的、可控的、安全的且支持我們長期發展的供應渠道。此外，我們細化檢查方案步驟，確保對採購質量風險的管控，推行質量優先、產業鏈延伸共創、與實力供應商達成戰略合作實現雙贏。Inaddition,weunderstandthattheimportanceofourcustomersputontheprotectionoftheirpersonalinformation.Therefore,weareinstrictcompliancewiththecustomerinformationconfidentialityprinciplemanagedthroughcombininguniformmanagementanddifferentialmanagementandhierarchicalmanagement.Staffofdifferentlevelcouldonlyaccesstoinformationrelatingtocomplaintsandconsumerwithinauthorizedright.Staffareforbiddentoobtaincontactnumbersofconsumersandcanonlycontactconsumersthroughcallcenterplatform.Whensubmittingcomplaintdetailstotherelevantdepartment,ourcustomerserviceofficersmustdeletetherelevantpersonalinformationoftheconsumers.WestrengthenthedefensecapabilityoftheGroup’snetworkbyestablishingfirewalls,intrusiondetectionandothertechnologiestoensurethattheconfidentialrelatedinformationsystemoftheGroupoperatessafelyintheintranet.Duringtheoperation,wealsorequirerelevantstafftocomplywithnationallawsandregulationsonconfidentialityandthe“ConfidentialityWorkManagementSystem”oftheGroup,aswellastosignthe“ConfidentialityUndertaking”.Theaccountabilityonconfidentialityisimplementedforthefulfillmentofourconfidentialityobligationandthesafeguardofinformationsecurity.Duringthereportingperiod,theGroupdidnotreceiveanycomplaintinvolvingattestedinvasionofcustomers’privacyandhacking,leakageorlossofcustomerinformationorimportantinformation.(V)SUPPLYCHAINRESPONSIBILITYMANAGEMENTANDMANAGEMENTOFSUPPLIERSAdheringtointegrityoperation,theGroupstrengthensmanagementinprocurement,workdisciplines,sunshinedeclaration,tenderingandbiddingprocess,etc.soastopreventfoodsafetyrisksandtoensurethatmaterialspurchasedareincompliancewithqualitystandards,establishingastable,controllable,secureandsupportivesupplychannelforourlong-termdevelopment.Inaddition,weadvancethepriorityofqualitythroughoptimizingtheinspectionplanandprocedure,whichhelpstoachievewin-winsituationwithstrongsuppliersthroughagreementonstrategicco-operation.38華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團生產物資供應鏈管理遵循《華潤雪花生產物資採購招標管理規定》和《華潤雪花生產物資供應商管理辦法》等制度規定執行招標、詢價等採購流程，遵循「公平、公開和公正」三大原則。本集團通過擬定供應商篩選標準、現場認證標準以及供應商簽署《供應商承諾》的方式，引導供應商對環境保護，減少能源耗用、資源充分循環利用，為社會綠色健康發展做出努力。為履行本集團在供應鏈管理方面應履行的社會責任承諾，加強對供應商在環境、社會及管治方面工作的考察及管理，自二零二零年起，本集團已在供應商入選及認證標準中明確了環境保護項目，其中包括：•排污許可證；•環境評估報告；•當季環境監測報告；•廢水╱廢氣處理設施等。此外，我們要求所有供應商簽署的《供應商承諾書》覆蓋以下要求：•生產和供應鏈過程中，能有效利用現有資源並最小化對環境造成不良影響；•提倡承擔環境保護責任，發展和推動與環保相關的技術應用；•嚴格遵守所有適用的國家相關法律法規；•開展供應商應知應遵知識測試工作，強調其應遵循的廉潔自律等社會責任及義務。TheGroup’sadministrationonsupplychainofproductivematerialscomplieswiththeregulationsof“CRSBAdministrativeRegulationsonProcurementTendersofProductiveMaterials”and“CRSBAdministrativeMeasuresonSuppliersofProductiveMaterials”andothersystemsfortheprocurementprocessincludingtenderingandpriceinquirybasedonthreekeyprinciplesof“fair,openandjustice”.Byformulatingstandardsofsupplierscreeningandon-siteaccreditationaswellasurgingsupplierstosignthe“SupplierCommitment”,theGroupadvocatesforsupplierstodevotetoenvironmentalprotection,reductionofenergyconsumption,andfullrecyclingofresources,soastocontributetothegreenandhealthydevelopmentofsociety.Inordertofulfilloursocialresponsibilityinrespectofsupplychainmanagementandtostrengthentheconsiderationandmanagementinenvironmental,socialandgovernanceaspectsofitssuppliers,startingfrom2020,wehaveemphasizedenvironmentprotectioninthesuppliers’selectionandcertificationcriteria,including:•Wastedischargepermit;•Environmentalassessmentreport;•Currentquarterlyenvironmentalmonitoringreport;•Wastewater/wastegastreatmentequipment,etc.Besides,werequireallsupplierstosignthe“SupplierCommitment”whichcoversthefollowingrequirements:•Usingeffectivelyexistingresourcesandminimizingnegativeeffectontheenvironmentintheprocessofproductionandsupplychain;•Advocatingtoshoulderenvironmentalprotectionresponsibility,developingandpromotingenvironment-relatedtechnologicalapplication;•Strictlycomplyingwithallapplicablenationallawsandregulations;•Carryingoutknowledgeandcompliancetestofsuppliersandemphasizingonthesocialresponsibilityandobligationssuchasintegrityandself-disciplinetheyshouldperform.39環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES下表概括了本集團過去兩年供應商信息：ఊЗɚཧɚɓϋ二零二零年Unit20212020ɝ፯ԶᏐਠᐼᅰͦTotalselectedsuppliers家Suppliers4,8004,800ԶᏐਠృᐑਗ࿒၍ଣCirculationdynamicsmanagementofsuppliersˏආଟIntroductionrate%9.0%18.0%ଇӖଟEliminationrate%11.0%15.5%ܲήਜྌʱBreakdownbygeographicallocationʕ਷ʫήMainlandChina%99.7%99.7%Չ˼ήਜOthersregions%0.3%0.3%ܲԶ஬ᗳйྌʱBreakdownbytypesofproductssupplied͛ପ׌ي༟ԶᏐਠ€ўࡡႾࣘe̍ༀيe૴̋ኒഃSuppliersofproductivematerials(includingrawandauxiliarymaterials,packagingmaterialsandadditives,etc.)家Suppliers1,1001,100ڢ͛ପ׌ي༟ԶᏐਠSuppliersofnon-productivematerials家Suppliers3,7003,700本集團實施供應商目錄循環動態管理，基於引進、篩選、認證、考核、評價、淘汰等核心環節，對供應商實現制度化、標準化、專業化管理。相關管理決策報告均按規定由供應商管理委員會及採購委員會審批。(1)潛在供應商篩選：通過區域上報、供應商自薦、總部發掘等方式篩選潛在供應商。二零二一年，因為社會責任不合規等原因未通過篩選的供應商有51家。ThefollowingtablesummarizestheinformationofsuppliersoftheGroupforthepasttwoyears:TheGroupcarriesoutcirculationdynamicsmanagementofsuppliers’listandimplementedsuppliermanagementsystemfeaturinginstitutionalization,standardizationandspecialization,basedoncoreareascoveringintroduction,screening,accreditation,assessment,evaluationandelimination,etc.Therelevantmanagementdecisionreportshallbereviewedandapprovedbythesuppliermanagementcommitteeandprocurementcommitteeinaccordancewiththerelevantregulations.(1)Screeningofpotentialsuppliers:potentialsupplierswillundergoscreeningthroughregionalreporting,self-recommendation,scoutbyheadquarters,etc.In2021,51suppliersfailedinscreeningduetoreasonssuchasnon-compliancewithsocialresponsibilities.40華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited(2)現場考察認證：二零二一年，本集團組織進行10次大規模現場考察認證，涵蓋新供應商和合作供應商，並提出建議改進項目。(3)供應商合作考核：每月對供應商合作過程的合格率、及時率、準確率、拒單率、退貨率、違規行為、質量缺陷的七項指標進行考核，確保供應商有效履約。(4)供應商綜合評價：每年對供應商進行綜合評價，建立有《不合作供應商目錄》，如供應商在採購招標、合作過程中發生嚴重違規違紀行為，將被取消合作資格並列入該目錄，五年內禁止合作。目前該目錄內共有34家供應商。(5)供應商分級管理：二零二一年，本集團制定了《華潤雪花生產物資星級供應商管理實施細則》，對供應商進行星級評定，共同設立戰略合作協議、共用試驗基地、共用數據庫、溝通交流平台、戰略夥伴關係等，構建與供應商合作的新模式。(6)動態管理供應商目錄：本集團依據供應商綜合評價和分級管理編制華潤雪花供應商目錄，並實施動態循環管理。二零二一年，本集團採購部直接管理的核心生產物資供應商有418家，均獲得廣泛認可的環境、職業安全、產品安全性或質量標準的認證，例如HACCP、ISO9001或同等標準。二零二一年，本集團生產中心質量部全年審核供應商數量575家次，產品質量監控數量1,315批次，生產物資第三方安全檢查檢測樣品數量261份，檢測項目7,793項，標準執行檢查項目數量3,600項。(2)On-siteinspectionandaccreditation:in2021,theGrouporganized10large-scaledon-siteinspectionsandaccreditationscoveringnewsuppliersandco-operativesupplierswithrecommendationsforimprovementsgiven.(3)Supplierco-operationassessment:theGroupconductsmonthlyassessmentsontheco-operationwithsupplierstoensureeffectiveperformanceofthesuppliersintermsofsevenindicators:quality,timeliness,accuracy,declinedorders,returnedgoods,violationsandflawedproducts.(4)Comprehensiveevaluationofsupplier:theGroupconductsannualcomprehensiveevaluationofsuppliersandhasestablisheda“Non-co-operativeSupplierCatalog”thatthosesupplierswhocommitseriousviolationsofregulationsanddisciplinesduringtheprocessofprocurementbiddingandco-operationshallbedisqualifiedandincludedintothecatalogwith5yearsofprohibitiontime.Therearecurrentlytotal34suppliersinthecatalog.(5)Hierarchicalmanagementofsuppliers:in2021,theGroupformulatedthe“ImplementationDetailsregardingCRSBManagementonStar-ratedSuppliersofProductiveMaterials”tocarryoutstarratingofsuppliers.Byjointlyenteringintostrategicco-operationagreement,wesharetestsites,databaseandcommunicationplatformwithourstrategicpartners,whichhasbeenanewformofco-operationwithsuppliers.(6)Dynamicmanagementofsupplierlist:CSBRsupplierlistispreparedaccordingtothecomprehensiveassessmentandhierarchicalmanagementofsuppliersandthecirculationdynamicsmanagementhasbeenimplemented.In2021,therewere418coresuppliersofproductivematerialsunderdirectmanagementoftheProcurementDepartmentoftheGroup,allofwhichhaveobtainedwidelyrecognizedcertificationinenvironmental,occupationalsafety,productsafetyorqualitystandardsuchasHACCP,ISO9001orequivalentstandards.During2021,theQualityDepartmentundertheProductionCenteroftheGrouphadconducted575timesofinspectionsonsuppliersand1,315batchesofproduct.Wehaveinvitedthirdpartytotest261productsamplesand7,793itemsregardingtheproductsafety.Therewere3,600itemsbeeninspectedregardingtheimplementationofstandards.41環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES本集團生產中心質量部對麥芽、酒花等9種主要物料供應商每年進行現場審核，審核內容分為四個類別：質量保障、HACCP保障、生產過程控制和實驗室管理。二零二一年審核發現問題5,300條，並跟蹤供應商全部完成改進，實現了對供應商衛生和HACCP的有效管理。此外，受國內外市場環境變化及全球新冠疫情反覆的持續影響，二零二一年大宗原料價格大幅上升。為應對挑戰，本集團及時提出針對易拉罐、瓶蓋、玻璃瓶等包裝材料的保障生產安全採購預案，保證採購物資符合質量標準，進一步防範食品安全風險，並建立長期穩定可控的供應渠道。二零二一年，本集團與關鍵物資供應商達成戰略合作，簽訂國產酒花採購長期合作協議4份，進口酒花採購長期合作協議11份。ԶᏐਠப΂၍ଣ二零二一年，我們進一步推動《華潤雪花供應商應知應遵知識手冊》的宣貫，以督促本集團供應商在綠色生產、持續發展、社會責任等管控過程中應遵循的新規則、新要求，倡導供應商對環境保護，減少能源耗用、資源充分循環利用，為社會綠色健康發展做出努力。本集團對供應商進行現場認證時，會同時對供應商相關業務人員進行培訓以及應知應遵測試，並每三年對現有供應商統一展開應知應遵測試，強化對供應商的管治力度及透明度。本集團會將未達標或未回應的企業淘汰剔除出本集團供應商目錄，規定兩年內禁止任何合作。在二零二零年完成對現有供應商全面測試後，二零二一年本集團對新加入供應商進行了「應知應遵應識」測試，並在進行認證時累計培訓67場次，累計培訓新供應商超過300人次。TheQualityDepartmentundertheProductionCenteroftheGroupconductsannualon-siteinspectionofsuppliersproviding9majorrawmaterialsincludingmalt,hops,etc.Theinspectionisbasedonfourcategories:qualityguarantee,HACCPguarantee,productionprocesscontrolandlaboratorymanagement.5,300issueswerediscoveredthroughout2021andallhavebeenrectified,achievinganeffectivemanagementonthehygieneandHACCPofthesuppliers.Inaddition,affectedbythechangesinthedomesticandforeignmarketenvironmentsandthecontinuedimpactofthepandemic,thepricesofbulkrawmaterialsincreasedsignificantlyduring2021.Totacklethechallenges,theGrouptimelyproposedaproductionsafetyprocurementplanforpackagingmaterialssuchascans,bottlecapsandglassbottlestoensurethatpurchasedmaterialsareinlinewithqualitystandards,tofurtherpreventfoodsafetyrisk,aswellastoestablishlong-termstableandcontrollablesupplychannels.In2021,theGrouphasreachedstrategicco-operationwithkeyrawmaterialsuppliersandsigned4long-termco-operationagreementsfordomestichopsprocurementand11long-termco-operationagreementsforimportedhopsprocurement.SUPPLYCHAINRESPONSIBILITYMANAGEMENTIn2021,wefurtherfacilitatedthepromotionofthe“KnowledgeManualforCRSBSuppliersonWhatShouldUnderstandandFollow”andurgedthesuppliersoftheGrouptofollowournewrulesandrequirementsintermsofgreenproduction,sustainabledevelopmentandsocialresponsibility.Weencouragedthesupplierstodevoteeffortinthedevelopmentofgreenandhealthysocietythroughenvironmentalprotection,reductionofenergyconsumptionandfullutilizationandrecyclingofresources.Whenconductingon-siteaccreditationofsuppliers,theGroupalsoorganizedtrainingandtestregardingwhatshouldunderstandandfollowfortherelevantbusinesspersonnelofthesuppliers.Aunifiedtestregardingwhatshouldunderstandandfollowfortheexistingsupplierswillbecarriedouteverythreeyearstointensifythegovernanceandtransparencyofthesuppliers.CompanieswhofailtomeetthestandardorresponsewillbeeliminatedfromthelistofsuppliesoftheGroupandtheco-operationwillbeceasedfortwoyears.Buildingonthecomprehensivetestfortheexistingsuppliersin2020,theGrouphadorganizedatotalof67trainingsfornewsuppliersjointwithintheyearduringverification,ofwhichover300participantsbeentrained.42華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited下表概括了本集團過去兩年主要生產物資供應商應知應遵知識測試結果：ఊЗɚཧɚɓϋ二零二零年Unit20212020ਞၾᏐٝᏐ፭಻༊ٙԶᏐਠNumberofsuppliersparticipatedinthetestregardingwhatshouldunderstandandfollow家Suppliers26818಻༊༺ᅺٙԶᏐਠNumberofsupplierspassedthetest家Suppliers26732͊༺ᅺא͊ΫᏐٙԶᏐਠNumberofsuppliersfailedthetestorfailedtoresponse家Suppliers086༺ᅺଟPassrate%100%89.5%ଇӖଟEliminationrate%0%10.5%本集團已於二零二零年完成對現有主要生產物資供應商的全面「應知應遵應識」測試，二零二一年僅對新加入供應商進行相關測試，因而數字較去年少。ҧܵ਷ପɽ௥Бุ作為行業龍頭企業，本集團積極踐行企業使命和擔當，於年內啟動促進恢復國內大麥產業鏈發展的前期工作，包括率先現場調研國產大麥產區，組織使用中國西北大麥三個品種進行制麥實驗並完成後期的釀酒實驗，繼續收集國內主要大麥品種和材料完成篩選品種的實驗，與育種院所合作繁育新的優質大麥品種等。通過與包括育種、種植、麥芽加工和使用的產業鏈上游企業，啤酒企業、政府相關部門和行業協會一起研討，群策群力，我們將共同探索國產大麥行業的振興之道。Thefollowingtablesummarizestheresultofthetestregardingwhatshouldunderstandandfollowforthemajorproductivematerialsuppliersforthepasttwoyears:TheGrouphascompletedacomprehensivetestregardingwhatshouldunderstandandfollowforthemajorexistingproductivematerialsuppliersin2020.In2021,relevanttestswerecarriedouttonewly-jointsuppliersonly,sothenumberwaslowerthanlastyear.SUPPORTINGDOMESTICBARLEYINDUSTRYAsanindustrialleader,theGrouptakesanactiveroleinrealizingitsmissionandcommitmentbyinitiatingpreparationworksfortherevitalizationofdomesticbarleyindustrialchainduringtheyear.TheGrouphastakentheleadinconductingon-siteresearchondomesticbarleyproductionareas,putonbarleyproductionexperimentsusingthreespeciesofbarleyfromNorthwestChinaregions,underwhichthepostbreweryexperimentshadalsobeencompleted.TheGroupcontinuedtocollectmajordomesticbarleyspeciesandmaterialstocompletetheexperimentsofspeciesscreeningsandco-operatingwithbreedinginstitutetobreednewandhigh-qualitybarleyspecies.Throughjointresearchanddiscussionwithupstreamindustrychainplayerssuchasbreeding,planting,maltprocessingandmaltuseenterprises,aswellasthebeercompanies,relevantgovernmentdepartmentsandindustryassociations,wewillworktogethertoexploretherevitalizationofthedomesticbarleyindustry.43環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES€ʬˀ஭ၵʿࡇกഛط本集團嚴格遵循國家有關防止賄賂、勒索、欺詐及洗黑錢方面的法律法規，包括中華人民共和國《憲法》《監察法》《刑事訴訟法》，並深入貫徹落實《中華人民共和國反洗錢法》《反不正當競爭法》中有關商業賄賂、勒索、欺詐、洗黑錢的有關規定。作為華潤集團的下屬公司，本集團在生產經營中嚴格遵守和執行母公司的相關制度文件，切實執行《中國華潤有限公司信訪件和問題線索集中管理辦法（試行）》《華潤集團信訪辦理和執紀審查工作指引》《集團新任職經理人廉政談話制度》《華潤集團職工違紀違規處理暫行規定》《中國華潤有限公司「大監督」體系工作指引》《華潤十誡》等制度規定。同時根據市場和生產經營的實際情況，本集團制定及完善相應管理制度，並嚴格執行《華潤雪花啤酒紀檢（監察）機構信訪辦理和監督執紀工作實施細則》《信訪件和問題線索集中管理辦法（試行）》《員工違規違紀處理辦法》《華潤雪花啤酒對不實檢舉控告的澄清工作指引》《華潤集團商業行為守則》《華潤雪花啤酒關於對管理人員進行談話和函詢的實施細則》等相關制度流程。本集團旗幟鮮明的打擊商業賄賂、行賄受賄、勒索、欺詐、洗黑錢等職務犯罪，預防和嚴懲各種腐敗。本集團組建了專業嚴謹的法律、審計和紀檢監察隊伍，為各項業務實施、落地、推動提供支援，並充分發揮法律、審計、紀檢監察的支撐作用。在紀律檢查監督方面，梳理招標採購、市場營銷、重大工程項目建設、中央八項規定精神等廉潔風險點作加以控制，確保本集團營運合法合規。(VI)ANTI-CORRUPTIONandgovernanceofintegrityTheGroupstrictlyobservesnationallawsandregulationspertainingtoanti-bribery,extortion,fraudandmoney-laundering,includingthe“Constitution”,the“SupervisionLaw”andthe“CriminalProcedureLaw”ofthePRCandimplementsthoroughlyandconsistentlytherelevantprovisionspertainingtocommercialbribery,extortion,fraudandmoneylaunderingunderthe“Anti-MoneyLaunderingLawofthePRC”andthe“Anti-UnfairCompetitionLaw”.AsasubsidiaryofCRH,theGroupstrictlycomplieswithandperformsrelevantsystemsanddocumentsofitsparentcompanyinitsproductionandoperation,includingthe“CentralizedManagementMeasuresforLettersandVisitsandQuestionCluesofChinaResourcesCompanyLimited(Trial)”,the“GuidancefortheHandlingofComplaintLettersandVisitsandDisciplineExecutionandExaminationofCRH”,the“IntegrityTalkSystemforCRH’sNewManagers”,the“ChinaResourcesGroupProvisionalRegulationsforStaffViolationofDisciplinesandRegulations”,the“Guidanceon‘BigSupervision’SystemWorkofChinaResourcesCompanyLimited”andthe“TenDirectivesofChinaResources”,etc.Meanwhile,accordingtothemarketandproductionandoperationconditions,theGroupestablishesandimprovesrelevantmanagementsystems,andstrictlyimplementsrelevantrulesandprocedures,includingthe“ImplementationRulesofCRSBDisciplinaryInspection(Supervision)AgencyLettersandVisitsHandlingandDisciplinaryWorkSupervision”,the“CentralizedManagementMeasuresforLettersandVisitsandQuestionClues(Trial)”the“EmployeeViolationandDisciplineHandlingMeasures”,the“CRSB’sGuidelinesforClarificationofFalseReportandAccusation”,the“CRH’sBusinessCodeofPractice”andtheCRSB’sImplementationRulesonInterviewsandInquirieswiththeManagement”etc.TheGroupclearlycombatscommercialbribery,offeringortakingbribe,extortion,fraud,money-launderingandotherofficecrimes,andpreventsandseverelypunishescorruptions.Inaddition,theGrouphasbuiltaprofessionalandrigorouslegal,auditinganddisciplineinspectionteamtoprovidesupportfortheimplementation,executionandpromotionofvariousbusinesses,andgivefullplaytothesupportingroleofthelaw,auditanddisciplineinspection.Inrespectofdisciplinaryinspectionandmonitoring,theGrouphasidentifiedandcontrolledintegrityrisksinrelationtobiddingandprocurement,marketing,constructionofmajorprojectsandspiritofthe“EightPointRegulations”oftheCentralGovernmenttoensurethelegalcomplianceofitsoperation.44華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團注重從源頭上控制貪污、賄賂等違法犯罪現象，正本清源，注重防微杜漸，加強對招標、採購、工程、營運、資金管理等重點領域、和關鍵崗位的預防控制，開展廉潔文化教育活動，開展「一崗雙責」廉潔警示教育。於報告期間內，本集團開展商業道德、反貪污和廉潔相關培訓，覆蓋中高層人員及工程項目、採購、財務、銷售等關鍵員工崗位，共超過19,600人次參加，相關培訓的總時數超過27,500小時。本集團紀檢部也通過召開供應商大會，向供應商弘揚廉政採購文化，營造廉潔工作氛圍，正向傳遞供應商應知應遵的禁止條令、工作紀律、規章制度等，推進反腐倡廉向縱深開展。二零二一年，本集團對集採物資及規模物資供應商的宣傳覆蓋達到100%。本集團明確禁止違規關聯交易、以權謀私、設租尋租、貪污受賄、特定關係人經商辦企業、收受禮品禮金等違規違紀違法行為。本集團要求超過採購物資金額不少於人民幣50萬元，必須進行招標；採購非物資金額不少於人民幣100萬元的，必須採用招標的方式確定供應商。此外，供應商需在投標文件和採購合同的文件中簽署《陽光承諾書》，我們對供應商現場認證的工作人員均須簽署《供應商現場認證廉潔守則》，向供應商明確提出需要遵守的與反貪腐、賄賂相關的法規條款，以簽約方式進行互相約束，弘揚廉潔正氣。二零二一年，本集團新認證供應商100%簽署《陽光承諾》，供應商現場認證人員100%簽署《廉潔守則》。TheGroupfocusesoncontrollingcorruption,briberyandotherdelinquenciesfromthesourcetoradicallyreformandconcentrateonnippingthebud,enhancesprecautioncontrolofmajorareassuchasbidding,procurement,engineering,operationandcapitalmanagementaswellaskeypositions.TheGrouphasconductedintegrityculturaleducationevents,carriedoutintegrityalarmingeducationof“DualDutiesinOnePosition”.Duringthereportingperiod,theGrouporganizedtrainingsrelatingtobusinessethics,anti-corruptionsandintegrityinwhichover19,600enrolmentsparticipatedthetrainings,coveringmediumandseniormanagementpersonnelandkeystaffpositionsofengineeringprojects,procurement,finance,sales,etc.,withatotalofover27,500traininghours.TheDisciplineInspectionDepartmentoftheGroupconvenedsuppliers’meetingtoadvocateintegrityprocurementculturetocreateaworkingatmospherefreefromcorruptionandpassontheprohibitions,workdisciplines,rulesandregulationwhichshouldbeunderstandandcomplywithtothesupplierssoastofacilitatein-depthdevelopmentofanti-corruptionandintegrityenvironment.TheGrouphasreached100%advocacycoverageofthesuppliersforcentralizedandscaledprocurement2021.TheGroupclearlyprohibitsviolationsofregulations,disciplinesandlaws,suchasillegalrelatedtransactions,takingbenefitswithpower,rentsettingandseeking,corruptionandbribery,operatingenterprisesbyspecificassociatesthroughbusiness,receiptofgifts.AcallfortenderisrequiredtobeconductedforprocurementofmaterialswithanamountofnotlessthanRMB500,000;whilesuppliersfornon-materialprocurementwithanamountofnotlessthanRMB1millionshallbeconfirmedthroughtender.Besides,suppliersarerequiredtosigna“SunshineUndertaking”whensigningtheprocurementcontractandsubmittingthetenderdocuments.Meanwhileourstaffinchargeofsuppliers’inspectionandvalidationarerequiredtosignan“IntegrityCodeforOn-SiteCertificationofSuppliers”.Thesekindofmutualconstraintsbysigningcontractspromoteshonestyandintegrity,withtheanti-corruptionandbribery-relatedregulationsandprovisionsthatsuppliersneedtobecompliedwithclearlystated.In2021,100%ofthenewcertifiedsuppliersoftheGroupsignedthe“SunshineCommitment”,and100%ofthesuppliers’on-sitecertificationpersonnelsignedthe“CodeofIntegrity”.45環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第四章社會責任Chapter4:SocialResponsibility第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第一章產品及營運慣例CHAPTER1:PRODUCTSANDOPERATINGPRACTICES下表為本集團生產中心採購部，過去兩年集中招標採購公開招標的數據統計：ఊЗɚཧɚɓϋ二零二零年Unit20212020͛ପʕːમᒅ௅મᒅםᅺϣᅰNumberofprocurementtendersorganizedbytheProcurementDepartmentundertheProductionCenter次Tenders5623ਞၾҳᅺٙԶᏐਠᅰඎNumberofsuppliersparticipated家Suppliers196182ᖦࠈΥΝא՘ᙄᅰඎContractsoragreementssigned份Contracts181141ԶᏐਠ˜ජΈוፕࣣ™ٙᖦ໇ଟSigningrateof“SunshineUndertaking”bysuppliers%100%100%二零二一年，本集團共開展了12個商業道德和廉潔相關的審計項目，包括1個財務及運營管理審計，6個營銷及營運業務專項審計，2個工程管理審計，1個資金管理審計，1個研發及科技投入審計，1個信息化審計項目。在審計過程中，我們關注反貪腐、公平競爭、利益衝突、內部交易等商業道德和廉潔相關內容，並沒有發現本集團在上述議題中存有重大問題。於報告期間，本集團沒有發生任何涉及貪污、賄賂、勒索、欺詐及洗黑錢的訴訟案件，以及重大違法犯罪情況。本集團要求所有員工嚴守商業道德和商業秘密，保護本集團信息安全，並必須定期參與有關道德守則的培訓，增強自我約束和廉潔從業的意識。透過開展「聯潤我心」主題活動、簽訂《廉潔承諾》、製作微視頻和廉潔文化宣傳欄等活動，進一步加強了對員工的廉政教育。此外，每逢節假日前，本集團均透過下發通知、微信公眾號和工作微信群推文等，提醒和教育廣大員工反貪倡廉，營造風清氣正的廉潔文化氛圍。ThefollowingtableshowsthestatisticaldataofthecentralizedprocurementtendersorganizedbytheProcurementDepartmentundertheProductionCenteroftheGroupinthepasttwoyears:In2021,theGroupconductedatotalof12auditprogramsinrelationwithbusinessethicsandintegrity,including1financialandoperationalmanagementaudits,6marketingandoperationalbusinessprojectaudits,2engineeringmanagementaudits,1capitalmanagementaudit,1researchanddevelopmentandtechnologyinvestmentauditand1informationizationaudit.Inthecourseoftheaudit,wefocusedonanti-corruption,faircompetition,conflictofinterest,internaltransaction,etc.,anddidnotfindthattheGrouphadanymaterialproblemintheseissues.Duringthereportingperiod,theGroupwasnotsubjecttoanylitigationinvolvingcorruption,bribery,extortion,fraudandmoney-laundering,norwereanycasesofmaterialviolationandcrimereported.TheGrouprequiresallstafftoabidebybusinessethicsandbusinesssecrets,keepsafetyoftheGroup’sinformation,andparticipateinregulartrainingsoncodeofethicstoenhanceawarenessofself-restraintandintegritywork.Throughorganizingeventssuchas“IntegrityNurturingMyHeart”propagandaeducationevent,executionof“IntegrityUndertaking”,producingmicrovideos,photographyworksandpropagandacolumnforintegrityculture,wefurtherenhancedintegrityeducationonemployees.Inaddition,priortofestivalholidays,theGroupwouldremindandeducateemployeesonanti-corruptionissuesthroughissuingnotificationsaswellaspushingarticlesonWeChatofficialaccountsandworkingWeChatgroupstocreateacleanandhonestculture.46華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedCHAPTER2:CAREFORSTAFF第二章關懷員工本集團多年來一直秉持著「以人為本」的管理及營運原則。我們不僅視員工為業務發展的重要資產，更視他們為重要的服務群體，實踐企業願景。我們不但保障員工各方面的權益，更努力為員工提供一個安全、健康、舒適的工作環境，了解及滿足他們在工作及生活上的各種需要。€ɓ̻ഃ྇඿݁ഄʿࡰʈᑚཇ၅л員工是本集團業務發展的重要關鍵，對我們的產品質量、食品安全及服務口碑有著重大影響。故此，本集團投放大量資源培育員工成才，並致力維護員工應有的待遇及法律保障。我們嚴格遵守《中華人民共和國勞動法》《中華人民共和國勞動合同法》《中華人民共和國社會保險法》《工傷保險條例》等法律法規，秉持平等的僱傭原則，不受人員的性別、年齡、國籍、民族、宗教信仰、膚色、語言、戶籍所在地等因素影響，建立一個公平、平等、競爭、擇優的招聘環境。本集團旗下的公司已制定相應的管理制度，妥善及有效地管理所有僱傭事務。二零二一年，本集團繼續修訂《員工福利管理制度》，並下發《華潤雪花勞動合同解除操作指引》《華潤雪花招聘實施管理操作指引》《人才推薦管理辦法》等，為員工繳納社會保險及住房公積金，同時限制勞務派遣員工、非全日制用工的工作時間，保障員工權益。TheGrouphasbeenadheringtothemanagementandoperationprincipleof“people-oriented”formanyyears.Weregardthestaffnotonlyasimportantassetsinthedevelopmentofourbusiness,butalsothekeyservicegrouptorealizecorporatevision.Wenotonlysafeguardtherightsandinterestsofthestaffinanyaspects,butalsoendeavortoofferthemasafe,healthyandcomfortableworkingenvironmenttounderstandandmeettheirvariousneedsonworkandlife.(I)EqualEMPLOYMENTPOLICYANDSTAFFREMUNERATIONANDBENEFITThestaffiscriticaltothedevelopmentoftheGroup’sbusiness,andisofgreatsignificancetoourproductquality,foodsafetyandservicereputation.Therefore,theGrouphasconsiderableinvestmentsincultivationofthestaffandisdedicatedtosafeguardingthestaff’sappropriatetreatmentandlawprotection.Westrictlycompliedwiththeemploymentlawsandregulations,suchasthe“LabourLawofthePeople’sRepublicofChina”,the“LabourContractLawofthePeople’sRepublicofChina”,“SocialInsuranceLawofthePeople’sRepublicofChina”,andthe“RegulationsonInsuranceforWork-relatedInjury”,inordertosafeguardtheemploymentprincipleofequality.Wetreatouremployeesfairlyandequitably–regardlessofage,gender,nationalities,ethnicity,religiousbelief,skincolor,language,andhouseholdregistrationlocation.Weaimtobuildupafair,equal,competitiveandmerit-basedrecruitmentenvironment.ThecompaniesundertheGrouphavesetuprelevantmanagementregulationsinordertomanageallemploymentissuesinaproperandeffectiveway.In2021,theGroupcontinuedtoamendthe“StaffBenefitManagementSystem”andannouncedthe“CSBR’sGuidelinesforTerminationofLaborContract”,the“CSBR’sGuidelinesforRecruitmentManagement”andthe“AdministrativeMeasuresforTalentRecommendation”,etc.,andmadecontributionstothesocialinsuranceandhousingprovidentfundforthestaff.Inthemeantime,theGrouprestrictsworkingtimeoflabourassignmentstaffandnon-full-timeworkers,therebysafeguardingthestaff’srightsandinterests.47環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF本集團堅守「勤奮、專業、成長」的員工價值理念，嚴格執行國家及地方與勞動用工和薪酬管理相關的法規政策，依法為員工足額繳納各項社會保險及住房公積金。同時，不斷完善及提升員工職業發展通道，建立兼具內部公平性與市場競爭性的薪酬福利體系。按照本集團第二個三年戰略部署，我們目前已完成全體員工的薪酬福利體系的改革，尤其是以崗位價值為基準，與員工專業職級評價及年度績效等級相結合的中基層薪酬福利體系。在工作時間及假期安排上，本集團嚴格遵守國家及地方的法律法規，保障員工的基本權益。本集團旗下的各個業務單位均制定了假期管理規定，妥善管理員工的假期安排及申請流程，如法定假期、年度休假、產假、工傷假、婚假、喪假、病事假等。此外，我們按照國家及地方勞動法進行工時管理，按照員工的崗位及實際工作時間支付相應的勞動報酬。本集團致力為員工提供全面的福利，於本年度繼續推進全國福利體系「三個統一」（福利項目、福利標準和支付方式統一），統一管理全國員工的福利，提升了福利基礎保障水平及內部公平性。為了保障員工健康，我們為員工提供多種計劃，包括基本醫療保險、全員的補充商業保險；並為所有員工安排年度健康體檢與特殊工種的職業健康定期體檢。本集團已於二零二零年完成統一住房公積金繳存比例，從多方向、多維度地開展薪酬福利推廣，加強員工社福保障，並滿足員工對薪酬福利的期望及滿意度。在報告期內，本集團並未發現任何對其業務經營、業績、財政狀況及聲譽造成重大影響之與人權及勞工權利相關違法違規行為。TheGroupinsistsonpassingtheemployeevalueconceptof“diligence,professionalismandgrowth”,strictlyimplementedthenationalandlocalregulationsandpoliciesonlabourandremunerationmanagementwithvarioussocialinsurancesandhousingprovidentfundspaidinfullforemployeesaccordingtolaw.Atthesametime,wecontinuouslyimproveandenhancethecareerdevelopmentchannelsofemployees,withacomprehensiveremunerationandbenefitsystemestablishedthatcombinesinternalfairnessandmarketcompetitiveness.Inaccordancewiththesecondthree-yearstrategicdeploymentoftheGroup,wehavecompletedthereformoftheremunerationandbenefitsystemforallemployees,especiallytheonedesignedforthemiddleandjuniorlevelemployeeswhichisbasedonvalueofworkposition,evaluationofprofessionalgradingandannualperformanceranking.TheGroupstrictlycompliedwiththenationalandlocallawsandregulationsinrespectofthearrangementonstaffworkinghoursandholidaystoensurestaffcanobtainbasicrightsandinterests.TheGroup’sbusinessunitshaveestablishedthemanagementregulationsonstaffholidays,regulatingthearrangementofvariousstaffholidaysandapplicationprocessproperly,suchasstatutoryholidays,annualleave,maternityleave,workinjuryleave,marriageleave,funeralleave,sickleaveandotherleaves.Moreover,wefollowedthenationalandlocallabourlawstoimplementworkinghourmanagement,andpaidcorrespondingremunerationaccordingtothestaff’sjobpositionandactualworkinghours.TheGroupiscommittedtoofferingcomprehensivebenefitforthestaff,promotingthenationalbenefitsystemof“threeunifications”(i.e.unificationsofbenefitproject,benefitstandardandpaymentapproach)forthefirsttime,unifyingthemanagementofthenationalstaffbenefit,andimprovingbasicsafeguardlevelandinternalfairnessforbenefits.Tosafeguardthehealthofthestaff,weprovidethestaffwithvariousplans,includingbasichealthcareinsuranceandcomplementarycommercialinsuranceofallstaff,andarrangeannualhealthexaminationforallstaffandannualprofessionalhealthexaminationforspecialtypesofthestaff.Wehaveunifiedthehousingprovidentfundpaymentanddepositratiosince2020.Wecarryoutthepromotionofremunerationandbenefitfrommulti-directionandmulti-dimension,strengtheningthestaff’ssocialandbenefitsecurity,andmeettheirexpectationsandsatisfactiononremunerationandbenefit.Duringthereportingperiod,theGroupdidnotencounteranyviolationoflawsandregulationsinrelationtohumanrightsandlabourrights,whichwillhavesignificantimpacttoourbusinessoperation,results,financialstatusandreputation.48華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€ɚɛʑם໌ʿ၍ଣ為確保招聘及績效評價的過程透明、公開、公平、公正，本集團已制定人力資源管理體系及管理制度，並持續進行改善與提升。本集團的員工聘用審批制度全面覆蓋各個職位的招聘過程，包括勞務派遣員工和非全日制員工。我們嚴格遵守《中華人民共和國勞動法》《中華人民共和國勞動合同法》《中華人民共和國就業促進法》的法規要求以及其他對本集團有重大影響的相關法律法規。我們制定有防止童工或強制勞動的政策，在招聘環節管理用工的合規性及質量，所採用的招聘信息化系統在招聘及錄用條件中設置有嚴禁招聘及僱用任何未滿18歲的人員，並確保員工在自願的基礎上參加工作或勞動。同時，本集團每年開展總部、區域及業務單位的三級用工檢查管理，持續提升改進，確保上述法規要求妥善執行。於報告期間，本集團嚴格遵照相關法律法規及內部制度，並沒有發現違規聘用未成年及強制勞動的情況。同時，本集團嚴格執行《用工爭議信息呈報管理制度》及《勞動用工規範化管理制度》，及時呈報勞動用工糾紛事件，密切跟進事件及實行改進措施，於《用工案例集》紀錄典型案例，並下發參考學習，提升員工對勞動用工糾紛事件的意識。二零二一年，本集團勞動合同簽訂率100%，社會保險覆蓋率100%。本集團通過使用不同系統及措施妥善管理員工，如招聘和考勤的信息，制定信息系統數據質量與系統應用評價指標，並進行季度檢查考核，確保相關統計數據的準確性與數據質量理想。本集團每月不定期對關鍵詞段信息進行檢查，定期組織相關培訓，確保系統運作正常及員工能妥善操作系統。二零二一年，本集團全職員工總人數約25,000人，員工平均年齡為37.4歲，大專及以上學歷佔比超過67%，員工離職率約8%。(II)TALENTSRECRUITMENTANDMANAGEMENTToassuretherecruitmentandperformanceevaluationprocessonatransparent,open,fairandjusticebasis,theGrouphasdevelopedhumanresourcesmanagementsystemsandmanagementregulationsaswellascontinuedtoimproveandupgrade.TheGroup’sstaffrecruitment,reviewandapprovalregulationsfullycovertherecruitmentprocessofvariouspositions,includingcontractorsandpart-timestaff.Westrictlycompliedwiththerequirementsofthe“LabourLawofthePeople’sRepublicofChina”,the“LabourContractLawofthePeople’sRepublicofChina”,the“EmploymentPromotionLawofthePeople’sRepublicofChina”andotherrelevantlawsandregulationswhichhadasignificantimpactontheGroup.Wehaveestablishedpoliciesonpreventingchildlabourorforcedlabourandmanagedthecomplianceandqualityofemploymentfromthehiringstage.Hiringinformatizationsystemwasadoptedtorestricthiringanypersonsbelow18yearsoldintherecruitmentandemploymentconditionandensurethestaffjointheworkorlabourforceonavoluntarybasis.Inthemeantime,theGroupheldannualemploymentinspectionsandmanagementatthethreelevelscomprisingtheheadquarters,regionalcompaniesandbusinessunits,andcontinuouslypromotedtheimprovementtoensuretheproperexecutionoftherequirementsoftheaforementionedregulations.Duringthereportingperiod,theGroupstrictlycompliedwiththerelevantlawsandregulationsandinternalpolicies,andwasnotawareofanyillegalhiringofchildorforcedlabour.Meanwhile,theGroupstrictlyexecutedthe“ManagementRegulationsonReportingofEmploymentDisputes”andthe“StandardizedManagementSystemforLabourandEmployment”toreportpromptlylabouremploymentdisputesandfollow-upeventscloselyandimplementmeasuresonimprovement.Typicalcaseswererecordedinthe“EmploymentCaseArchive”forreferenceandlearningtoraisetheawarenessofstaffonlabouremploymentdisputes.In2021,thelaborcontractsigningrateoftheGroupwas100%andthesocialinsurancecoverageratewas100%.TheGroupproperlymanagedthestaff’sinformation,suchasrecruitmentandattendance,throughvarioussystemsandmeasures,formulatinginformationsystemdataqualityandsystemapplicationappraisalindicatorsandconductinginspectionsandassessmentsquarterlytoensuretheaccuracyandqualityofrelevantstatistics.Atthesametime,keydatainformationwascheckedonanirregularbasiseachmonthbytheGroupandrelevantregulartrainingwasorganizedtoensurethesystemoperatenormallyandcanbeoperatedbythestaffproperly.In2021,theGrouphadapproximately25,000full-timestaff,withanaverageageof37.4yearsold.Over67%ofthestaffhadreceivedcollegequalificationsorabove,whiletheturnoverratewasapproximately8%.49環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFFఊЗɚཧɚɓϋ二零二零年Unit20212020྇ࡰᅰኽStafffiguresࡰʈᐼɛᅰTotalnumberofstaff人People26,90028,900ܲ྇඿ᗳۨྌʱٙࡰʈᐼᅰTotalnumberofstaffbytypeΌᔖࡰʈFull-timestaff人People25,00026,600ࡒᔖࡰʈPart-timestaff人People1,9002,300ܲ׌йྌʱٙΌᔖࡰʈᐼᅰTotalnumberoffull-timestaffbygenderӲࡰʈMalestaff人People18,00019,000ɾࡰʈFemalestaff人People7,0007,600ܲϋᙧଡ଼йྌʱٙΌᔖࡰʈᐼᅰTotalnumberoffull-timestaffbyagegroup29๋א˸ɨࡰʈStaffwithage29orbelow人People5,2004,80030–39๋ࡰʈStaffwithagebetween30and39人People11,30012,40040–49๋ࡰʈStaffwithagebetween40and49人People6,5007,10050๋א˸ɪࡰʈStaffwithage50orabove人People2,0002,300ܲήਜྌʱٙΌᔖࡰʈᐼᅰTotalnumberoffull-timestaffbyregionʕ਷ʫήձ࠰ಥMainlandChinaandHongKong人People25,00026,600͉ήʷ྇඿ଟLocalemploymentrate%95%95%本地化僱傭率為估算值，指在當地招聘後留在當地工作的僱員比例。#以上員工人數經四捨五入。Localemploymentrateisanestimatedfigurewhichrepresentsstaffworkinglocallyuponemployment.#Thenumberofemployeespresentedaboveisroundedup.50華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedఊЗɚཧɚɓϋ二零二零年Unit20212020ܲ྇඿ᗳйྌʱٙΌᔖࡰʈᐼᅰTotalnumberoffull-timestaffbygrade৷ᄴࡰʈSeniormanagement人People900900ʕᄴࡰʈMiddle-levelstaff人People2,4002,400ਿᄴࡰʈJuniorstaff人People21,70023,300၍ଣᄴࡰʈ€ʕᄴ+৷ᄴManagementstaff(middle-level+senior-level)人People3,3003,300ܲ׌йྌʱٙ၍ଣᄴࡰʈᐼᅰTotalnumberofmanagementstaffbygenderӲ׌၍ଣᄴࡰʈMalemanagementstaff人People2,8002,800ɾ׌၍ଣᄴࡰʈFemalemanagementstaff人People500500ࡰʈ˴ਗݴ̰ଟᅰኽVolunteerturnoverrateofstaffΌᔖࡰʈFull-timestaff%8.4%6.0%#以上員工人數經四捨五入。ܲ׌йྌʱٙΌᔖࡰʈ˴ਗݴ̰ଟɚཧɚɓϋVolunteerturnoverrateoffull-timestaffbygender2021ӲࡰʈMalestaff11.6%ɾࡰʈFemalestaff6.8%ܲϋᙧଡ଼йྌʱٙΌᔖࡰʈ˴ਗݴ̰ଟɚཧɚɓϋVolunteerturnoverrateoffull-timestaffbyagegroup202129๋א˸ɨࡰʈStaffwithage29orbelow23.8%30–39๋ࡰʈStaffwithagebetween30and396.5%40–49๋ࡰʈStaffwithagebetween40and491.9%50๋א˸ɪࡰʈStaffwithage50orabove0.4%#Thenumberofemployeespresentedaboveisroundedup.51環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF本集團的業務遍佈中國各地，因此本集團採用本地化用工政策，關注當地居民的就業情況，為社區提供就業機會，以推動當地經濟增長。二零二一年，浙江嘉善工廠10萬千升產能擴建項目和溫州工廠每小時9萬罐罐裝線項目正式投產運營。華潤雪花啤酒（中國）有限公司（「華潤雪花」）總部基地暨華潤雪花小鎮建設項目也已於二零二一年八月正式啟動。此外，還有4個搬遷新建或升級改造項目正式啟動（分別位於蚌埠、涼山、杭州及黔南）和3個新建項目正式簽約（分別位於濟南，湖南及廈門）。這些生產基地主要吸納本地員工以及外出務工人員回鄉就業員工，並為其搭建職業培訓平台，提供培訓計劃。二零二一年，本集團新增招聘員工全部為當地招聘當地就業，本地化僱傭率約為95%。€ɧࡰʈ๖ஷၾᗫᕿ透過與員工保持緊密並良好的交流溝通，本集團積極了解員工的需要和要求，維護他們的合法權益，以創造一個平等和諧的工作環境。我們貫徹內部溝通制度，落實一線走訪活動、總經理接待、信箱等渠道，並進一步推動信息化溝通渠道與平台建設，加強信息媒介溝通管理，運用社交媒體、微信公眾號、移動辦公鼓勵全體員工參與到本集團的運營管理，提高員工共同參與企業管治的意願，並保障他們的知情權、參與權、表達權及監督權。就此，本集團定期召開職工代表大會，聆聽員工的要求，確立及推廣員工為「主人翁」的地位，鼓勵員工參與民主管理，以完全發揮職工代表大會及各部門的溝通協調作用。本集團尊重員工參加、組建或者不參加工會的權利，努力把工會建成合格、模範的職工之家。二零二一年，本集團100%遵循《中華人民共和國工會法》第十一條要求建立工會，員工參與率達95%。DuetotheGroup’sbusinesspresenceacrossthecountry,theGroupadoptedalocalizedemploymentpolicyandpaidattentiontotheemploymentsituationoflocalcitizenstoofferjobopportunityforthecommunitytopromotelocaleconomy.In2021,theprojectsinZhejiangwereofficiallyputinoperation,includingthe100,000kilolitrescapacityexpansionprojectattheJiashanplantandthe90,000cansperhourproductionlineprojectattheWenzhouplant.TheconstructionoftheChinaResourcesSnowBreweries(China)Co.,Ltd.(“CRSnow”)headquarterandCRSnowbeertownwasofficiallylaunchedinAugust2021.Inaddition,4relocationorupgradingprojectswereofficiallylaunched(locatedinBengbu,Anhui,Liangshan,HangzhouandQiannan)and3newprojectswereofficiallysigned(locatedinJinan,HunanandXiamenrespectively).Theseproductionbasesmainlyaccommodatelocalemployeesandmigrantworkersbacktotheirhometownforemployment.Also,wesetupvocationaltrainingplatformforthemandprovidetrainingplans.In2021,allnewlyemployedstaffoftheGroupwererecruitedandworkinglocally,andthelocalemploymentrateoftheGroupachievedapproximately95%.(III)STAFFCOMMUNICATIONANDCARETheGroupunderstandsactivelyvariousneedsanddemandsfromstaffthroughmaintainingcloseandgoodcommunicationswiththemandsafeguardingtheirlegitimaterightsandintereststocreateanequalandharmoniousworkingenvironment.Wekeepathoroughinternalcommunicationsystemthroughvariouschannelslikethevisitstofrontlineoperation,communicationwiththegeneralmanagerandmailbox.Wefurtherpromotetheinformatizationofcommunicationchannelandsetupofplatformtostrengthenthemanagementoncommunicationwithinformativemedia,andmakeuseofsocialmedia,WeChatofficialaccounts,mobileofficeplatformstoencourageallstaff’sparticipationintheGroup’soperationmanagement,increasingthestaff’swillingnesstoinvolveinthecorporategovernanceandprotecttheirrightstoknow,participate,expressopinionandmonitor.Inthisregard,theGroupholdsregularmeetingswithstaffrepresentativestolistentotheirappeals,andestablishesandpromotestheirsenseofownershipandencouragesthemtoparticipateindemocraticmanagement,givingfullplaytothecommunicationandco-ordinationoftheunionandvariousdepartments.TheGrouprespectstherightofthestafftoparticipate,organize,orrefusetoparticipate,theunionisrespectedtoenabletheuniontobecomeaqualifiedandexemplaryhomeofemployees.In2021,theGrouphadbeenin100%compliancewiththerequirementsunderSection11ofthe“TradeUnionLawofthePeople’sRepublicofChina”toestablishunionwith95%rateonstaffparticipationintheunion.52華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited為關懷及促進員工彼此間的溝通，本集團制訂了員工關愛工作指引，並以有效、順暢的內部溝通制度及全面落實本集團團隊建設指引制度等方式，全方位關懷員工的安全、情感和自我實現。本集團透過不同渠道，如企業負責人訪談日活動、員工滿意度調查、總經理信箱等方式，鼓勵員工表達意見和要求。二零二一年，我們繼續開展「高層走一線」活動，管理層在活動中深入走訪基層一線員工，了解其需求及對公司期望，深化對員工關愛並強化團隊建設。我們又持續強化信息化溝通渠道與平台建設，落實全面企業文化宣傳平台，以內部刊物、多媒體、微信公眾號等，使員工能更多了解企業動態發展。本集團關注員工的身心健康及安全福祉，致力促進員工工作與生活的平衡。我們定期組織舉辦各項的文化或體育活動，如運動會、興趣班及聯歡活動等，向員工推廣健康生活及促進員工之間的交流，加強員工的團隊精神。我們又為員工提供健康檢查，不定時舉辦健康培訓及相關活動，如在夏日開展「送清涼」活動，為一線生產員工送上防暑品；在節慶時慰問生產、銷售一線員工，又會走訪慰問困難員工，提醒員工慎防職業病，並定期開展各項拓展及員工俱樂部活動，平衡員工的工作與生活，促進員工身心健康。Forstaffcareandpromotingcommunicationwitheachother,theGrouphassetupworkguidanceaboutstaffcareandrealizestheall-roundcaretostaffsafety,emotionandself-realizationthroughtheconstructionofeffectiveandsmoothinternalcommunicationregulations,aswellasthethoroughimplementationoftheregulationsontheguidancetobuildupteamworkandothermethods.TheGroupencouragedthestafftoexpressopinionsanddemandsthroughvariouschannels,suchasinterviewdayswithcorporateleaders,surveyofstaffsatisfaction,mailboxofgeneralmanager,etc.In2021,wecontinuedtheactivitiesthatourseniormanagementinteractedwiththefrontlineoperationalstaffandconductedin-depthcommunicationwiththemtofindouttheirneedsandexpectationsonthecompany,meanwhile,deepenedstaffcareandstrengthenedteambuilding.Wealsocontinuouslystrengthenedtheconstructionofinformatizationcommunicationchannelandplatformandimplementedcomprehensivecorporateculturepromotionplatform,aswellascommunicatedwiththestaffthroughinternalpublications,multi-mediaandWeChatofficialaccountsandotherchannels,whichalsoenablesthestafftohavemoreunderstandingonthedynamicdevelopmentoftheenterprise.TheGroupcaresforthephysicalhealthandsafetyandwellbeingofthestaff,andiscommittedtopromotingtheirwork-lifebalance.Weregularlyorganizedandheldvariousculturalorsportsactivities,likesportdays,interestgroupsandpartygatherings,toadvocateahealthylife,promotethecommunicationamongstaff,andstrengthentheirteamworkspirit.Wealsoprovidedhealthexaminationsforthestaffandheldhealthtrainingandrelevantactivitiesonanirregularbasis,suchascarryingouta“CoolGift”campaigninsummertodistributeheat-strokepreventivestofrontlineworkers,andduringthefestivalsandholidays,weexpressedappreciationforthefrontlineproductionandsalesstaffandvisitedthestaffinneed,remindingthestafftopreventoccupationaldisease,aswellasconductedregularlyvariousexpansionandstaffclubactivities,strikingabalancebetweenworkandlifeandpromotingthephysicalandmentalhealthofthestaff.53環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF本集團於二零零六年成立「雪花救助金」，透過內部捐贈的形式為生活或健康方面遇到困難的員工及家庭提供緊急支援，以解員工的燃眉之急，致力建立一個充滿關愛的工作環境。同時，我們已建立員工幫扶長效機制和管理制度，如《工會經費管理規定》及《華潤集團老幹部走訪慰問及團拜工作指引》等，密切關愛及慰問員工，使他們能感受到本集團的關懷和溫暖。我們每年定期走訪，了解員工所需並盡力解決員工在工作和生活上的疑難，慰問生病住院或遇上直系親屬亡故的員工。二零二一年，本集團全年救助困難員工402人次、走訪慰問困難員工家庭232戶、資助困難員工子女助學24人次、救助患病員工125人次，累計資助金額超過人民幣87萬元。本集團致力改善工作環境，為員工締造一個舒適和愉快的工作場所。本集團的不同附屬公司按照其廠區的實際情況推行了多項優化項目，如建設集體員工宿舍和提升活動室安全設施、改造生產設備、綠化工作環境及提升就餐質量等，確保員工能夠在舒適、安全、健康的工作環境下工作。二零二一年十二月，本集團舉辦首屆「雪花日」活動，共慶華潤雪花啤酒28歲生日。這是本集團歷史規模最大的員工活動之一，有效提升員工對本集團的企業文化認同，營造良好工作氛圍。InDecember2021,theGrouphelditsfirst“SnowDay”eventtocelebrateCRSB’s28thbirthday,whichwasoneofthelargest-scalestaffactivitiesinthehistoryoftheGroup.Theeventhadeffectivelyenhancedemployees’recognitionoftheGroup’scorporatecultureandcreatedagoodworkingatmosphere.Withanaimtocreateacaringworkingenvironment,theGrouphassetupthe“SnowRelieveFund”since2006toprovide,bywayofinternaldonations,emergencysupporttothosestaffandtheirfamilieswithdifficultiesintheirlivelihoodorhealthfortheirimmediaterelief.Meanwhile,wehaveestablishedlong-termstaffhelpandsupportsystemandmanagementregulations,suchasthe“ManagementRegulationsonExpenditureaboutStaffUnion”andthe“WorkingGuidanceonVisitandCareoftheVeteranCadresinCRH”,tocloselycareforandcondolewiththestaffanddelivertheGroup’scareandwarmthtothem.Wehadregularvisitseveryyeartounderstandthestaff’sneedsanddevotetoresolvetheproblemofthestaffonworkandlivelihood,andtookcareofthosestaffwhoareinsickorstayinhospital,orhavedirectrelativespassedaway.In2021,theGrouphelped402staffwithdifficulties,visited232householdsofstaffwithdifficulties,providefinancialaidto24childrenofstaffwithdifficultiesintheirschooling,andassisted125staffinsick,withanaccumulativespendingamountofoverRMB870,000.TheGroupisdevotedtoimprovingworkingenvironment,tocreateacomfortableandpleasantworkingenvironmentforitsstaff.Toachievethis,theGroup’svarioussubsidiariesadvocatedvariousmodificationprojectsineachplantareabasedonitsactualconditions,suchasbuildingofstaffdormitoriesandupgradeofsafetyfacilitiesinactivityrooms,modificationofproductionequipment,greeningworkingenvironmentandimprovementofmealquality,ensuringthatthestaffcanworkinacomfortable,safeandhealthyworkingenvironment.Άุ˖ʷܔணbuildingCORPORATEculture54華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€̬ࡰʈ೯࢝ʿ੃৅本集團深明員工成長是業務發展的關鍵，故此我們一直採納「人才強企」的發展戰略，致力為員工提供多元的培訓及發展機會，並以「全面覆蓋，重點突出」為人才培訓及發展原則，努力構建並不斷優化其培訓體系，持續拓寬員工職業發展通道，使員工能與本集團攜手共進、共同成長。本集團秉持「學習推動成長、反思促進發展」、「從業務中來、到業務中去」的人才培養理念，持續提升員工的業務與管理能力，圍繞「戰略承接、梯隊培養、資源建設、平台運營、技術賦能」開展人才培養工作，以配合本集團的「決戰高端、質量發展」的戰略推行與發展。本集團不但為所有員工提供培訓，更會按照其工作崗位及資歷提供具針對性的技能指導及培訓課程，提升他們的工作能力及表現，長遠支持本集團的戰略轉型和促進高質量的業務發展。受疫情影響，本集團投入更多資源打造線上學習平台「華潤雪花學習與創新中心」，便利開展相關員工培訓。二零二一年全新上線《CEO講戰略》等21個系列共約400項課程資源，讓員工在疫情期間也能獲取知識及提升技能。二零二一年，約27,000名員工登錄學習，全職員工線上學習人均時長29.8小時。此外，本集團面向人力資源系統、環境健康與安全系統開展專題社會責任培訓，線上線下累計超過500人次參加，增加員工對社會責任的認知。(IV)STAFFDEVELOPMENTANDTRAININGTothebestoftheGroup’sknowledge,staffgrowthisthekeytobusinessdevelopment.Inthisregard,wehavebeenadheringtothedevelopmentstrategyof“buildingastrongenterprisethroughtalents”andarecommittedtoofferingdiversetraininganddevelopmentopportunitiestoourstaff.Furthermore,weadoptedtheprincipleoftalentstraininganddevelopmentof“fullcoverageandhighlightedpriorities”andstrivedtoconstructandcontinuouslyoptimizeourtrainingsystems,aswellascontinuouslyexpandedthechannelsfortheoccupationaldevelopmentofthestaff,enablingthemtoprogressandgrowwiththeGroup.TheGroupadherestothetalentdevelopmentphilosophyof“learningpromotesgrowth,andreflectionpromotesdevelopment”and“learningfromandapplyingtothebusinesspractices”andcontinuouslyimprovingthebusinessandmanagementabilitiesofthestaff.TheGroup’sstrategyfocusesonthefollowingkeyelements:“strategyundertaking,leadersnurturing,resourcebuilding,platformoperationandtechnologyempowerment”tocarryouttalentdevelopmentworksoastoco-operatewiththeGroup’spolicyof“QualityDevelopmentforSuccessinPremiumSegment”forstrategicpromotionanddevelopment.TheGroupnotonlyprovidesallstaffwithtrainings,butalsoofferstailoredskillguidanceandtrainingprogramsinaccordancewiththeirjobpositionsandqualificationstoimprovetheirworkingabilityandperformance,supportingtheGroup’slong-termstrategictransformationandqualitybusinessdevelopment.Affectedbythepandemic,theGroupinvestedmoreresourcestobuildtheonlinelearningplatform–“CRBLearningandInnovationCenter”tofacilitaterelevantstafftraining.Approximately400lessonsunder21seriesoftrainingssuchas“CEO’sStrategyTalk”werelaunchedin2021toenablestafftogainknowledgeandimproveskillsevenduringpandemic.In2021,therehasbeenapproximately27,000staffregisteredforlearningwiththeonlinelearninghoursforeachfull-timestaffinfullyearwas29.8hours.Furthermore,theGrouplaunchedsocialresponsibilitytrainingforhumanresources,environment,healthandsafetysystems,withover500onlineandofflineparticipants,toincreaseemployees’awarenessofsocialresponsibility.55環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF二零二一年五月，本集團為所有ESG工作參與，包括EHS部、人力資源部、生產中心採購部、風險管理部、營銷中心、行政管理部等，提供ESG專業培訓，更邀請外部專業機構進行培訓交流，讓管理層了解香港上市公司需要履行的ESG合規披露工作要求、香港聯合交易所的ESG新修訂、資本市場關注重點、本集團現狀，以及國際同行最佳實踐等信息。InMay2021,theGroupprovidedESGprofessionaltrainingtoalldepartmentsinvolvedinESG,includingtheEHSDepartment,HumanResourcesDepartment,ProductionCenterofPurchasingDepartment,RiskManagementDepartment,SalesandMarketingCenterandAdministrationDepartment,andinvitedexternalprofessionalorganizationstoconducttrainingandexchangestoenablemanagementtounderstandtheESGcompliancedisclosurerequirementsforHongKonglistedcompanies,thenewamendmentsoftheESGregulationsoftheStockExchangeofHongKong,capitalmarketconcerns,theGroup’scurrentstatusandinternationalpeerbestpracticesandotherinformation.因應香港聯合交易所及資本市場對上市公司的ESG披露期望，本集團亦檢討了ESG報告合規披露情況，針對現時表現擬定持續改進的方案，更參考同行企業在ESG報告中的披露現況，提升本集團的ESG管理。本集團提供的培訓交流進一步加深了負責同事對於ESG工作的認知，使他們更全面掌握ESG工作的最新要求，以持續改善本集團的ESG表現，達至更有效實施ESG管理提升工作，爭取在國際具有影響力ESG評級機構獲得更具競爭力的評分及盡快達到國際一流啤酒企業的ESG評分水平。InresponsetotheESGdisclosureexpectationsoftheStockExchangeofHongKongandthecapitalmarketsforlistedcompanies,theGroupalsorevieweditsESGcompliancedisclosurestatus,proposedcontinuousimprovementsolutionsaccordingtoitscurrentperformance,madereferencestothestatusofESGdisclosurebypeercompanies,soastoimprovetheGroup’sESGmanagement.ThetrainingprovidedbytheGroupfurtherenhancedtheknowledgeofESGworkoftheresponsiblecolleaguesandenabledthemtocomprehensivelygraspthelatestrequirementsofESGwork,soastocontinuouslyimprovetheGroup’sESGperformance,toachievemoreeffectiveimplementationofESGmanagementimprovementwork,tostrivetoobtainmorecompetitivescoresfrominternationalinfluentialESGratingagenciesandtoreachtheESGratinglevelofinternationaltop-tierbeerenterprisesassoonaspossible.本集團理解，向主要利益相關方傳達願景和長遠戰略部署是本集團達成可持續發展的主要推動力，故本集團在年內持續通過內網、官網、海報、會議、社交媒體和電郵等各種溝通渠道傳達ESG議題的方向、目標、願景和戰略部署，幫助利益相關方建立ESG使命感，確保所倡導的文化能鼓勵利益相關方配合本集團的ESG重要關注事項及關鍵問題。TheGroupunderstandsthatcommunicatingthevisionandlong-termstrategicplanstokeystakeholdersisakeydriverfortheGrouptoachievesustainabledevelopment.Therefore,theGroupcontinuedtocommunicatethedirection,targets,visionandstrategicplansofESGissuesthroughvariouscommunicationchannelssuchastheintranet,officialwebsite,posters,meetings,socialmediaandemailsduringtheyeartohelpstakeholdersbuildasenseofESGmissionandensurethattheculturepromotedbytheGroupencouragesstakeholderstoco-operatewiththeGrouponimportantESGconcernsandkeyissues.為積極主動回應外部投資機構對ESG議題的重視，二零二一年本集團邀請國際領先的碳排放專業研究機構開展碳排放調查問卷的專項培訓。Inordertoactivelyrespondtoexternalinstitutionalinvestors’increasingawarenessofESGissues,theGrouphasinvitedleadinginternationalcarbonemissionprofessionalresearchinstitutetoconductspecialtrainingoncarbonemissionquestionnairesin2021.ESG৷၍੃৅ESGExecutiveTraining56華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited০࿁ʔΝᗳۨٙࡰʈd͉ණྠྼ݄ɓӻΐٙ੃৅ણ݄jAseriesoftrainingmeasurestoaddressdifferenttypesofemployees:อɝᔖࡰʈNewlyrecruitedstaff•為增強基層崗位員工隊伍培養，本集團開發了獨特的一對一培訓方式－「師帶徒」，在員工入職或轉崗後，針對員工實際需要為其選擇師傅，匹配並簽約成為一對師徒，進行師帶徒培養，幫助員工盡快成為能獨當一面的合格員工。Toenhancedevelopmentofjuniorstaffteam,theGrouphasdevelopedauniqueone-on-onetrainingmethod–apprenticeship.Afterinductionorredesignationofastaff,amentorwillbeselectedforsuchstaffaccordingtohis/heractualneeds.Suchtwopersonswillbematchedtocontractuallyformanapprenticeshipwhichwillhelpthestafftoquicklybecomeanindependentandqualifiedstaff.•組織274名應屆新員工參與2021屆「未來之星訓練營」，通過文化輸入、職場職業素養、在崗實踐、輪崗及溝通會等方式，建立長效培養的機制。Organized274newemployeestoparticipateinthe2021“FutureStarsTrainingCamp”,whichestablishedalong-termtrainingmechanismthroughculturalinput,workplaceprofessionalism,on-the-jobpractice,jobrotationandcommunicationmeetings.ᄴ၍ଣɛࡰMiddle-levelmanagement•針對所有中層管理人員舉辦培訓及個人發展計劃(IDP)。TrainingsandIndividualDevelopmentProgram(IDP)areorganizedforallmiddle-levelmanagementpersonnel.•針對高端餐飲和高端夜場中層經理崗位98人的「兩個風火輪」人才培養項目，增強本集團的高端組織能力。“TwoDriveWheels”talentdevelopmentprojectforover98middle-levelmanagerpositionsofpremiumcateringandpremiumnightlifechannelstoenhancethepremiumizationabilityoftheGroup.৷ᄴ၍ଣɛࡰSeniormanagement•組織全國31個中心城市銷售大區總經理參與「戰略中心城市業務發展工作坊」，助力輸出中心城市高端決戰解決方案。CRSB’sStrategicCentralCityBusinessDevelopmentWorkshopwasorganizedtocovergeneralmanagersto31centralcitysalesregionsacrossChina,enhancingcentralcities’capabilitiesinpremiumizationdevelopment.•面向區域總經理、營銷中心總經理、銷售大區總經理等126人的2021屆「三級一把手」人才培養項目。Organizedthe“ThreeLevelLeaders”2021cateredto126employeesincludinggeneralmanagersofregionalcompanies,SalesandMarketingCenter,aswellasregionalsale.•面向年輕高層管理者48人的2021屆「年輕經理人培養項目」，提升個人、團隊、組織的領導力。Organizedthe“YoungManagersTrainingProgram”2021cateredto48youngseniormanagerstoenhancetheleadershipofindividuals,teamsandorganization.ᗫᒟ੪Зਖ਼ุɛࡰProfessionalstaffinkeypositions•針對渠道營銷骨幹崗位的2021屆「混天綾」人才培養項目成功完成79人培訓，培養人才、案例輸出和活動範本三管齊下。The2021“ChannelMagicWeapon”talentdevelopmentprojecttailoredto79peoplefromkeychannelmarketingpositionshasbeencompletedwiththethreeoutputsoftalenttraining,casestudyandactivitytemplatesatthesametime.•開展人力資源業務夥伴培養、TOP財務總監班等培訓班，強化人力資源，促進財務轉型。Humanresourcesbusinesspartnercultivation,TOPFinancialDirectorTrainingandothertrainingclassesarecarriedouttostrengthenhumanresourcessoastopromotefinancialtransformation.ɓᇞุਕࡰʈFrontlineoperationalstaff•為一線業務員工和生產工廠班組長提供線上微課、線下專業技能培訓，組織微課大賽，培養微課開發師，不斷豐富員工學習資源與方式。Providedonlinemicro-coursesandofflineexpertisetrainings,organizingmicro-coursecompetitionsandcultivatingmicro-coursedevelopersforfrontlineoperationalstaffandteamleadersinbreweriestocontinuouslyenrichstafflearningresourcesandmethods.57環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFFThefollowingtableshowstheonlinelearningplatformtrainingfiguresforstaffinthepasttwoyears:下表顯示員工過去兩年的線上學習平台培訓數據：ఊЗɚཧɚɓϋ二零二零年Unit20212020ࡰʈᇞɪኪ୦̨̻੃৅ᅰኽOnlinelearningplatformtrainingfiguresΌᔖࡰʈ੃৅ᔧႊଟTrainingcoveragerateoffull-timeemployees%100%100%ܲ׌йྌʱٙա৅ΌᔖࡰʈˢଟTrainingcoveragerateoffull-timeemployeesbygenderӲࡰʈMalestaff%100%100%ɾࡰʈFemalestaff%100%100%ܲ྇඿ᗳйྌʱٙա৅ΌᔖࡰʈˢଟTrainingcoveragerateoffull-timeemployeesbyemploymentcategory৷ᄴࡰʈSeniormanagement%100%100%ʕᄴࡰʈMiddle-levelstaff%100%100%ਿᄴࡰʈJuniorstaff%100%100%੃৅ࣛڗTraininghoursΌᔖࡰʈΌϋɛѩ੃৅ࣛڗAveragetraininghoursforeachfull-timestaffinfullyear小時Hours29.829.3Όᔖࡰʈ੃৅ᐼࣛڗTotaltraininghoursforfull-timestaff小時Hours744,900779,100相關培訓透過本集團自行開發的線上學習平台「華潤雪花學習與創新中心」進行。TherelevanttrainingwascarriedoutthroughtheGroup’sself-developedonlinelearningplatform–“CRBLearningandInnovationCenter”.相關培訓中約65%為行業相關專業培訓，約10%為職業通用培訓，約5%為企業文化培訓，約20%為領導力文化培訓。AmongthetrainIng,approximately65%isforindustryrelatedprofessionaltraining,approximately10%isforoccupationalgeneraltraining,approximately5%isforcorporateculturetraining,andapproximately20%isforleadershiptraining.相關培訓中約90%與改善ESG管理水平相關。Amongthetraining,approximately90%isrelatedtoESGmanagementimprovement.58華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedఊЗɚཧɚɓϋ二零二零年Unit20212020ܲ׌йྌʱٙա৅Όᔖࡰʈ̻ѩ੃৅ࣛගAveragetraininghourscompletedperfull-timestaffbygenderӲࡰʈMalestaffʃࣛHours29.928.2ɾࡰʈFemalestaffʃࣛHours29.130.5ܲ྇඿ᗳйྌʱٙա৅Όᔖࡰʈ̻ѩ੃৅ࣛගAveragetraininghourscompletedperfull-timestaffbyemploymentcategory৷ᄴࡰʈSeniormanagementʃࣛHours28.125.4ʕᄴࡰʈMiddle-levelstaffʃࣛHours28.829.6ਿᄴࡰʈJuniorstaffʃࣛHours32.332.4੃৅ҳɝTrainingInvestmentΌᔖࡰʈɛѩ੃৅ҳɝAveragetrainingcostforeachfull-timestaffɛ͏࿆ʩRMB352341Όᔖࡰʈ੃৅ҳɝᐼᕘTotalamountoftrainingcostforfull-timestaffɛ͏࿆ʩRMB9,065,0009,069,000本集團持續優化人才晉升機制和階梯，完善績效考核體系以促進員工的事業發展。本集團按照員工的績效、專業知識、專業技能等多個不同範圍進行評價考核，提供員工足夠及平等的晉升機會，發展事業。二零二一年度，本集團繼續開展人才評定工作，鼓勵員工的事業發展。我們又設立了針對一線基層崗位的人才評價與激勵機制，提升基層銷售團隊業務技能和銷售業績，而本集團旗下區域公司也落實了評定方案，如《員工職業發展體系框架方案》，為員工構建職業發展雙通道，鼓勵員工發展事業。同時，本集團建設了完善的高層人員管理體系，當中的《經理人選拔任用制度》明確經理人的選拔、任用、競聘、績效考核、培訓培養等標準，確保經理人平等的發展機會，而《經理人任期及輪崗管理辦法》及《老幹部管理服務實施辦法》則維護了高層管理人員的權責利益。TheGroupconstantlyoptimizesthetalentpromotionsystemandladder,andmodifiestheperformanceassessmentsystemtopromotethedevelopmentofthestaff.TheGroupassessesthestaffbasedontheirperformance,professionalknowledgeandskills,etc.toprovideadequateandequalpromotionopportunitytothemfordevelopingcareer.In2021,theGroupsuccessivelyconductedtalentassessments,encouragingstaff’scareerdevelopment.Forthosefrontlinejuniorstaff,wehavesetupatalentassessmentandincentivemechanismforjuniorsalesteamstoadvancetheirbusinessskillsandsalesperformance.TheGroup’sregionalcompanieshavealsoformulatedassessmentproposals,suchasthe“FrameworkPlanforStaffOccupationalDevelopmentSystem”,whichestablishedacomprehensivedualpathforoccupationaldevelopmentofthestaff,encouragingthemtodeveloptheircareer.Meanwhile,theGrouphasalsoformulatedacomprehensivemanagementsystemforseniorofficers,ofwhichthe“RegulationforSelectingandAppointingManagers”clearlystatesthestandardsontheselection,appointment,competition,performanceappraisalandtrainingofmanagerstoensureequalopportunitiesfortheirdevelopment.The“AdministrativeMeasuresonTenureandRotationofManagers”andthe“ImplementationRulesonManagementandServicesforVeteranCadres”protecttherights,dutiesandinterestsofseniormanagement.59環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF€ʞᔖุ਄ੰၾτΌ͛ପ本集團一直堅持「以人為本、安全發展」的工作管理理念，把保障員工健康和安全作為本集團安全管理的首要任務，追求「零傷害、零事故」。我們嚴格執行國家有關安全生產、職業健康的法律和行政法規，遵守《中華人民共和國安全生產法》《中華人民共和國消防法》《中華人民共和國職業病防治法》等相關法律法規及行業安全標準規範，包括《生產經營單位安全培訓規定》《生產安全事故信息報告和處置辦法》等，緊守安全優先的管理理念。同時，我們嚴格落實企業安全生產和職業健康主體責任，建立健全具有華潤集團特色、華潤雪花啤酒特點的安全生產和職業健康管理體系。通過責任體系、監督保障、教育培訓、風險管控等機制的建立和完善，保障政策落實，不斷提升企業的安全管理水平。安全生產是營運中重要的一環，因此，本集團制定了EHS管理「十四五」戰略規劃目標，以不發生造成員工和供應商及分包商（承建商）重傷、死亡的生產安全事故為目標進行管理。二零二一年，本集團沒有發生造成員工和供應商及分包商（承建商）死亡的生產安全事故事件，已連續兩年守住安全生產底線。ఊЗɚཧɚɓϋ二零二零年二零一九年Unit202120202019ཀ̘ɧϋΪʈɳ݂୕ࠇStatisticsonwork-relatedfatalitiesinpastthreeyearsΪʈɳ݂ٙɛᅰNumberofwork-relatedfatalitiesɛPeople001Ϊʈɳ݂ٙˢଟRateofwork-relatedfatalities%0%0%0.003%(V)OCCUPATIONALHEALTHANDSAFETYPRODUCTIONTheGroupstilladherestoworkmanagementphilosophyof“peopleorientedandsafetydevelopment”,regardssafeguardingstaffhealthandsafetyasprimarytaskforitssafetymanagementandpursues“zeroinjuryandzeroincident”.Westrictlyimplementedthenationallawsandregulationspertainingtoproductionsafetyandoccupationalhealth,compliedwithrelevantlawsandregulationandsafetystandardsandspecificationsoftheindustrysuchasthe“ProductionSafetyLawofthePeople’sRepublicofChina”,the“FireProtectionLawofthePeople’sRepublicofChina”andthe“LawofthePeople’sRepublicofChinaonPreventionandControlofOccupationalDiseases”,includingthe“RegulationsonSafetyTrainingofProductionOperationUnits”andthe“InformationReportandTreatmentofProductionSafetyIncidents”,andinsistedonthesafety-firstmanagementprinciple.Atthesametime,westrictlycarriedoutmainresponsibilityforcorporatesafety,productionandoccupationalhealth,andestablishedasoundsafety,productionandoccupationalhealthmanagementsystemwithCRHcharacteristicsandCRSB’sfeatures.Throughtheestablishmentandimprovementofresponsiblesystem,oversightsecurity,educationtraining,riskcontrolandothersystems,weensuredtheimplementationofpoliciesandenhancedcontinuouslythecorporate’ssafetymanagementlevel.Safetyproductionisanimportantpartoftheoperation.Therefore,theGrouphassetthe“14th-FiveYear”strategicplanningtargetforEHSmanagement,withthegoalofnoproductionsafetyaccidentscausingseriousinjuryordeathtoemployees,suppliersandsubcontractors(contractors).In2021,theGrouprecordedzeroproductionsafetyincidentresultinginthedeathofemployees,suppliersandsubcontractors(contractors),holdingthebottomlineofsafetyproductionfortwoconsecutiveyears.60華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團二零二一年因工傷損失工作日數為330天，較二零二零年因工傷損失工作日數增加，主要因為年內發生一宗員工跌落事故和一宗員工滑跌事故，員工因傷導致骨折，需要較長時間康復所致。本集團持續對輕傷及以下的傷害事件進行管控，管控目標為千人傷害率少於千分之0.6。我們致力改善職業健康及安全管理相關的管理體系，務求使我們的安全管理水平符合國家認證標準並獲得國際認可。本集團通過外部認證的工廠數目統計如下：̮௅ႩᗇධͦఊЗɚཧɚɓϋExternalcertificationsUnit2021ஷཀ਷࢕τΌ͛ପᅺ๟༺ᅺႩᗇʈЪٙʈᅀᅰͦNumberofplantsthatpassedtheassessmentandreviewbytheNationalProductionSafetyStandardization家Plants61ՉʕdOfwhich,ᐏ੻˜ɚॴΆุ™ႩᗇٙʈᅀᅰͦNumberofplantsthatrecognizedas“thesecond-classenterprise”家Plants26ᐏ੻˜ɧॴΆุ™ႩᗇʈᅀᅰͦNumberofplantsthatrecognizedas“thethird-classenterprise”家Plants35ᐏ੻iso45001ᔖุ਄ੰτΌ၍ଣ᜗ӻႩᗇٙʈᅀᅰͦNumberofplantsthatobtainedISO45001occupationalhealthandsafetymanagementsystemcertification家Plants15本集團堅持做好供應商及分包商的職安健監督管理工作，在實現公司業務系統化、規範化、專業化管理的同時，對EHS風險進行再辨識、再評估，採取有針對性的風險控制措施，加強相關方安全管理。嚴格把關准入和審查，按照「誰審查誰把關、誰批准誰負責」的原則，對供應商及分包商（承建商）職安健的資格預審、服務前準備、作業過程檢查監督、提供的產品、技術服務、表現評估、續用等進行全面監督管理。而本集團有關安全生產管理的要求，同樣適用於供應鏈，確保供應鏈中的工作人員在生產過程中受到健康與安全的保障。例如，本集團按照「四統一」原則對供應商進行管控，要求供應商遵守本集團安全守則，在重傷及以上人身傷害事故、火災事故、場內交通重傷及以上事故等控制指標上，向本集團報告事故信息。Thenumberofworkingdayslostduetowork-relatedinjuriesin2021was330days,whichishigherthanthatin2020mainlyduetoafallaccidentandaslipandfallaccidenthappenedduringtheyear,inwhichtheemployeessufferedfractureduetotheinjuryandrequiredalongerrecoveryperiod.TheGroupcontinuedtocontrolinjuriesofminorinjuriesandbelowwithacontroltargetofkeepingtheinjuryrateperthousandstaffoflessthan0.06%.Wearecommittedtoimprovingourmanagementsystemsrelatedtooccupationalhealthandsafetymanagementsothatoursafetymanagementstandardsmeetnationalcertificationstandardsandarerecognizedinternationally.ThestatisticsofthenumberofplantsoftheGroupthathavepassedexternalcertificationareasfollows:TheGroupinsistedonthesupervisionandmanagementoftheoccupationalsafetyandhealthofsuppliersandsubcontractorswhilerealizingthesystematic,standardizedandprofessionalmanagementofthecompany’sbusiness.Throughre-identifyingandre-evaluatingEHSrisks,theGrouptakestargetedriskcontrolmeasurestostrengthenthesafetymanagementofrelatedparties.TheGroupstrictlycontrolstheentryandreviewgatesinaccordancewiththeprincipleof“whoeverreviewsisthegatekeeperandwhoeverapprovesisresponsible”,andcarriesoutcomprehensivesupervisionandmanagementoftheoccupationalsafetyandhealthofsuppliersandsubcontractors(contractors)intermsofpre-qualification,pre-servicepreparation,inspectionandsupervisionduringoperation,products,technicalservices,performanceevaluationandrenewal.TheGroup’srequirementsforsafeproductionmanagementarealsoapplicabletothesupplychaintoensurethatworkersinthesupplychainareprotectedintermsofhealthandsafetyduringtheproductionprocess.Forexample,theGroupcontrolleditssuppliersinaccordancewiththe“fourunified”principle,requiringthemtocomplywiththeGroup’ssafetyguidelinesandreporttotheGroupaccordingtothecontrolindicatorssuchasseriousinjuriesandabove,fireaccidentsandonsitetrafficaccidentswithseriousinjuriesandabove.61環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第二章關懷員工Chapter2:CareforStaff第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工CHAPTER2:CAREFORSTAFF我們早於二零一四年制定了《生產工廠設計規範》，規範本集團的新建、改擴建工廠設計，確保所有工廠符合安全建設的要求，以及具備足夠的安全設施配置。為提高從業人員的安全意識，本集團積極開展預防工作及各項職業健康培訓。本集團亦以「預防為主，常備不懈」的應急管理原則，加強對應急預案的編制、評審、培訓、演練和應急救援隊伍的建設工作，落實預案責任和應急救援裝備、器材、物資，提高企業應急管理能力。本集團更會安排員工參與安全活動，持續開展全員參與的危險源、危害因素辨識和行為安全觀察活動，注重過程控制，規範從業人員安全行為，創新安全檢查方式，通過開展飛行檢查、回看視頻監控檢查等方式，排查和整改安全隱患，推動安全生產各項工作落實。二零二一年，本集團充分利用線上會議系統，組織開展EHS專業能力提升培訓，對各單位累計4,780人次進行專項培訓及安全管理課程，內容包含集團《EHS要素執行指導書》應用、機械防護與安全聯鎖、廠區人車分流管控、燃氣安全管理、LOTO工作坊、安全可記錄事故事件管理等，強化從業人員的安全意識。二零二一年本集團組織職業衛生檢查290次，職業健康培訓參與13,020人次。本集團繼續執行《華潤雪花啤酒崗位EHS責任制度》，組織簽訂各層級安全生產責任書，並制定各職級的安全生產目標，落實到個人。本集團也安排各職級員工簽訂年度EHS責任書，確保員工了解其工作崗位的責任及EHS責任相關的更新。二零二一年，本集團在崗員工EHS責任書簽署率達100%。本集團鼓勵員工考取相關的專業資格。二零二一年，本集團各級企業負責人、安全管理人員全部獲得安全管理資格證書，其中專職安全管理人員135人，並另有國家註冊安全工程師142人。另外，所有特種工作人員均持有相關有效資格證書。Wehaveformulated“ProductionPlantDesignSpecifications”asearlyas2014toregulatethedesignofnewandexpandedplantsoftheGroup,ensuringthatallplantsmeettherequirementsforsafeconstructionandhaveadequatesafetyfacilities.Inordertoraisesafeawarenessofouremployee,theGroupactivelycarriedoutpreventiveworkandvocationalhealthtraining.TheGroupalsoadoptstheemergencymanagementprincipleof“preventive-orientedandconstantpreparedness”tostrengthenthepreparation,evaluation,traininganddrillsofemergencyplansandtheconstructionofemergencyrescueteams,toimplementtheresponsibilitiesoftheplansandemergencyrescueequipment,devicesandmaterials,andtoimprovetheemergencymanagementcapabilityoftheenterprise.TheGroupalsoarrangedforstafftoparticipateinsafetyactivities,continuouslycarriedoutsafetyobservationactivitiesforhazardsourceandhazardfactoridentificationandbehaviorwithfullparticipation,focusedonprocesscontrolandregulatedstaff’ssafetybehaviorsaswellasinnovatingsafetyinspectionmethods.TheGroupalsoidentifiedandrectifiedpotentialdangersthroughflightinspectionandreviewvideomonitoringtoimplementsafeproduction.In2021,theGroupmadegooduseofonlinemeetingsystemtocarryoutEHSprofessionalcapacityenhancementtraining,andconductedspecialtrainingandsafetymanagementcoursesforatotalof4,780peoplefromallunits,coveringtopicssuchastheapplicationoftheGroup’s“EHSElementsImplementationGuide”,mechanicalprotectionandsafetyinterlocking,people-vehiclediversioncontrolintheplants,gassafetymanagement,LOTOworkshops,andsafetyrecordableaccidentmanagement,etc.toenableemployeestobuilduptheirsafetyknowledgeandskillsandemergencyhandlingcapabilities,andtostrengthenthesafetyawarenessofemployees.In2021,theGrouphasorganized290occupationalhealthinspectionsandprovidedoccupationalhealthtrainingto13,020attendances.TheGroupcontinuedtocarryout“CRSBRegulationonEHSResponsibilityofPosition”,organizedtosignthesafetyandproductionresponsibilityletterateachlevel,andsetthesafetyandproductiongoalsforeachpositiontoimplementthesafetyandproductiongoalindicatorsandresponsibilitiestoeachpostandeachemployee.TheGroupalsoarrangesemployeesofallrankstosignannualEHSresponsibilityletterstoensurethatemployeesareawareoftheirjobresponsibilitiesandupdatesrelatedtoEHSresponsibilities.In2021,thesigningrateofEHSresponsibilityletterfortheGroup’semployeesis100%.TheGroupencourageditsstafftoobtainrelevantprofessionalqualification.In2021,allcorporateofficersandsafetymanagementpersonnelatalllevelsoftheGroupobtainedsafetymanagementcertificates,135ofthemarededicatedsecuritymanagementstaff,and142ofthemareregisteredsafetyengineers.Besides,allspecialtiesemployeesholdvalidqualificationcertificates.62華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited過去兩年本集團的安全培訓績效如下：ఊЗɚཧɚɓϋ二零二零年Unit20212020τΌ͛ପҳɝਖ਼ධ༟ږExclusivefundsforsafeproductionpurposes人民幣萬元RMB0’0006,9007,850࿁ࡰʈ౤ԶτΌ઺ԃ੃৅Provisionofsafetyeducationandtrainingtostaff課時traininghours354,000390,000࿁ԶᏐਠeʱ̍ਠʿוܔਠഃ޴ᗫ˙ɛࡰ౤ԶτΌ઺ԃ੃৅Provisionofsafetyeducationandtrainingtosuppliers,subcontractorsandcontractorsandotherrelatedparties課時traininghours195,000140,000ଡ଼ᔌᏐܢစᇖEmergencydrills次times600610參與人次Participants13,00013,500τΌ઺ԃ੃৅ᔧႊଟSafetyeducationtrainingrate%100%100%ᔖุषԣط᜗ᏨଟOccupationaldisease-relatedhealthcheckuprate%100%100%ʈЪఙהᔖุΚ࢔ѓٝձᙆͪᅺᗆணໄଟCoveragerateofoccupationalhazardnotificationandwarningsignplacementinworkplace%100%100%二零二一年，本集團在各個層級進行了共5,548次安全檢查，按照檢查結果持續改進，不斷提升安全管理成效。為減低環境事故風險，本集團旗下華潤雪花啤酒的EHS部門於二零二一年實施氨製冷系統、消防系統、監控視頻系統安全升級改造項目，全年投入資金人民幣2,230餘萬元，以提升安全管理和確保啤酒工廠安全生產。我們通過建立「一人一檔」的職業健康檔案，確保從業人員在安全生產過程的合規情況。本集團並無因任何上述職業健康與安全相關法律法規的重大違法違規而收到任何政府部門的投訴或通知。TheGroup’sperformanceinsafetytrainingofthepasttwoyears:TheGroupconductedover5,548safetyinspectionsatvariouslevelsin2021andmadeongoingimprovementsbasedontheinspectionresultstocontinuouslyenhancetheeffectivenessofsafetymanagement.Toreduceourenvironmentalrisks,theEHSDepartmentofCRSBundertheGroupin2021upgradedandrenovatedammoniarefrigerationsystem,firefightsystemandvideomonitoringsystemforthesakeofsafety,withinvestmentamountofoverRMB22.30milliontoimprovesafetymanagement,inordertoensuresafeproductionatthebrewingplants.Weensuredthecomplianceofsafetyproductionprocessofthestaffbyestablishing“Oneperson,onefile”occupationalhealthfile.TheGrouphasnotreceivedanycomplaintsornotificationsfromanygovernmentauthoritiesforanymaterialviolationsofoccupationalhealthandsafetyrelatedlawsandregulationsasmentionedabove.63環境、社會及管治報告2021Environmental,SocialandGovernanceReportCHAPTER3:ENVIRONMENTALPROTECTION第三章環境保護附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff本集團以環境保護為己任，在管理及營運過程中堅持保護環境及確保資源的可持續發展。我們嚴格遵守國家及地方相關環境保護法律法規，其中包括《環境保護法》《大氣污染防治法》《水污染防治法》《固體廢物污染環境防治法》《土壤污染防治法》等；同時嚴格遵守相關污染物排放標準，如《啤酒工業污染物排放標準》《鍋爐大氣污染物排放標準》《一般工業固體廢物貯存、處置場污染控制標準》。本集團致力建立健全環境管理體系及完善環境相關政策，實踐行之有效的環境營運及監督慣例，並執行嚴於國家或地方政府污染物排放標準的企業內控標準，達成最佳的環境績效。二零二一年內，本集團沒有發生任何重大環境污染事故。€ɓᐑྤ၍ط္ຖ᜗ӻ本集團繼續完善並實施環境保護制度標準體系。二零二一年，本集團按照中央生態環境督查的標準和要求，細化適用性標準，制定並下發《華潤雪花生態環境保護督查要點》和《華潤雪花啤酒生態環境保護檢查標準》，推進生態環境保護問題排查治理。根據二零二一年新修訂的《固體廢物污染環境防治法》，制定並下發《華潤雪花啤酒固體廢物管理制度》以規範固體廢物的源頭、收集、貯存、處理、處置管理。同時，本集團編制《排污許可管理辦法》，規範工廠排污許可證申請、變更、延續、執行、註銷等許可管理。此外，本集團亦將單位產品碳排放量納入EHS管理「十四五」規劃，制定並下發《碳排放核算辦法》和碳排放核算範本，規範碳排放核算範圍、標準及口徑，組織開展各單位碳排放量核算核查，並落實分解至各個區域年度EHS績效考核中。TheGrouptakesenvironmentalprotectionasitsownresponsibility,andadherestoprotectenvironmentandensurethesustainabilityofresourcesduringitsmanagementandoperationprocess.Westrictlyfollowedthenationalandlocallawsandregulationsonenvironmentalprotection,includingthe“EnvironmentalProtectionLaw”,the“LawonPreventionandControlofAtmosphericPollution”,the“LawonPreventionandControlofWaterPollution”,the“LawonPreventionandControlofEnvironmentalPollutionbySolidWastes”andthe“LawonPreventionandControlofSoilPollution”,aswellastherelevantpollutantdischargestandards,suchasthe“PollutantDischargeStandardforBeerIndustry”,the“EmissionStandardofAirPollutantsforBoilers”andthe“StandardforPollutionControlontheStorageandDisposalSiteforGeneralIndustrialSolidWastes”.TheGroupaimstodevelopasoundenvironmentalmanagementsystemandimproveenvironment-relatedpolicies,adoptedeffectiveenvironmentaloperationandsupervisionrules,andimplementedinternalcontrolstandardsforenterprisesthatarestricterthannationalorlocalgovernmentstandardsforpollutantemissions,withaviewtoachievingthebestenvironmentalperformance.In2021,theGroupwasnotawareofanymajorincidentrelatingtoenvironmentalprotection.(I)SUPERVISIONSYSTEMONENVIRONMENTALGOVERNANCETheGroupcontinuedtoimproveandimplementthesystemonenvironmentalprotectionregulationandstandards.In2021,theGrouprefinedtheapplicablestandardsinaccordancewiththestandardsandrequirementsoftheCentralEcologicalEnvironmentSupervision,formulatedandissuedthe“CRSBEcologicalEnvironmentProtectionSupervisionKeyPoints”and“CRSBInspectionofEcologicalandEnvironmentalProtection”topromotetheinvestigationandtreatmentofecologicalenvironmentalprotectionissues.The“CRSBSolidWasteManagementSystem”hasbeenformulatedandissuedtoregulatethemanagementofsolidwasteatsource,collection,storage,treatmentanddisposalinaccordancewiththe“LawonPreventionandControlofEnvironmentalPollutionbySolidWaste”whichwasnewlyrevisedin2021.Atthesametime,theGrouphaspreparedthe“EmissionPermitManagementRegulations”toregulatetheapplication,change,renewal,enforcementandcancellationofplantemissionpermits.TheGroupalsoincludedtheindicatorofcarbonemissionsperunitproductintoitsEHSmanagement“14thFive-YearPlan”,formulatedandissuedthe“CRSBCarbonEmissionCalculationStandard”andtemplatetosetthescopeandstandardofcarbonemissioncalculation.TheGroupthencarriedoutthecarbonemissioncalculationandverificationateachunit,whichwouldbeamajorcomponentoftheirannualreviewonEHSwork.64華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團每年年初召開EHS工作年會，部署全年EHS工作安排；年中召開半年總結會，對EHS工作開展再警示、再審視、再部署、再提升、再思考。本集團高管、EHS部和生產中心工程部相關人員、各區域公司和生產工廠的相關人員參加會議。本集團積極開展環保培訓，二零二一年總部組織開展圍繞中央生態環保督查典型案例、《固體廢物污染防治法》《華潤雪花啤酒固體廢物管理制度》《華潤雪花生態環境保護檢查標準》、碳達峰碳中和政策宣貫和CDP碳排放等專題的專業培訓共計18次，參加培訓人員共3,427人次。二零二一年，本集團組織成立總部、區域、工廠三級督查工作小組，全面推進各單位開展生態環境保護督查工作。為配合全面督查工作落實落細，提升各級專業人員監督檢查的技能，本集團組織開展14場關於檢查標準的專題培訓，累計約有1,500人參加了培訓。同時，督查工作小組以工廠自查、區域檢查、總部抽查的方式，累計排查各類問題2,194項，截至二零二一年年末基本整改完成。另外，本集團也非常重視工廠在環保及節能的工作表現，在日常污染物排放報表的基礎上，根據目前監管要求，加強節能減排指標攻關，實施專項管理。二零二一年七月，本集團抽調65名專業人員，組成11個檢查小組對所轄14間綜合型區域公司和22間工廠開展了環境保護和能源節約交叉檢查。本次交叉檢查共排查問題隱患689項，截至二零二一年年末基本整改完成。「十三五」期間，本集團各生產工廠用於設置能源節約與生態保護設備設施、污染物處理和處置等費用累計達到人民幣5.46億元。踏入「十四五」新階段，本集團將繼續延續對環保整改的重視，二零二一年環保總投入費用達人民幣9,883萬元。TheGroupregularlyholdannualEHSmeetingatthebeginningofeachyeartodeploytheannualEHSworkarrangement.Aregularsemi-annualmeetingwouldalsobeheldtosummarizetheEHSworkdoneinthefirsthalf,withaviewtore-warning,reviewing,redeploying,re-improvingandrethinkingfortheconductofEHSwork.SeniormanagementoftheCompany,relevantpersonnelofEHSDepartmentandEngineeringDepartmentofProductionCenter,relevantpersonnelofregionalcompaniesandproductionplantsattendedthemeeting.TheGroupactivelycarriedoutenvironmentalprotectiontraining.In2021,theheadquartersorganized18setsofprofessionaltrainingsfor3,427participantsonthetopicsofTypicalCasesofCentralEcologicalandEnvironmentalProtectionSupervision,the“LawonPreventionandControlofPollutionbySolidWaste”,the“CRSBSolidWasteManagementSystem”,the“CRSBInspectionStandardsofEcologicalandEnvironmentalProtection”,publicityandimplementationofcarbonemissionpeakandcarbonneutrality,CDPcarbonemission,etc.In2021,theGrouporganizedasupervisionworkinggroupatthree-levelofheadquarters,regionalandplantrespectively,promotingcomprehensiveinspectionofecologicalenvironmentalprotectionatallunits.Forbetterimplementationofinspectionworkintodetails,theGrouporganized14specialtrainingsessionsontheinspectionstandardsdevelopedwithapproximately1,500participants.Thesupervisionworkinggrouphasinvestigatedatotalof2,194issuesbyconductingfactoryself-inspection,regionalinspectionandheadquarterrandominspection,whichhavealmostbeenrectifiedbytheendof2021.Inaddition,theGroupalsoattachedgreatimportancetotheworkperformanceinenvironmentalprotectionandenergysaving.Onthebasisoftheregularstatementaboutpollutantemission,theGroupstrengthenedenergysavingandemissionreductiontargets,andimplementspecialprojectmanagement.InJuly2021,theGroupdesignated65professionalpersonnelasrequiredbythecurrentregulatoryrequirementstoform11inspectiongroupstocross-checktheenvironmentalprotectionandenergysavingbyatotalof14comprehensiveregionalcompaniesand22plants.Duringthecross-check,689potentialissueswerefoundandrectificationswerecompletedasoftheendof2021.Duringtheperiodofthe“13thFive-Year”Plan,allproductionplantsoftheGroupincurredexpensesamountingtoRMB546millioninaggregateaboutinstallationofequipmentandfacilitiesforenergysavingandecologicalenvironmentalprotectionanddisposalandtreatmentofpollutants.Asweenterthenewphaseofthe“14thFive-YearPlan”,theGroupwillcontinuetoplaceemphasisonenvironmentalprotectionandhasspentatotalofRMB98.83millioninenvironmentalprotectionin2021.65環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTION華潤雪花啤酒總部參考二零二零年針對節能減排監管方面的主要風險分析，結合政府監管主要方向，確定二零二一年環保專項費用規劃，規劃實施專項費用共計人民幣3,500萬元。截至二零二一年末，本集團已實施26個項目，投資費用近人民幣3,000萬元，主要用於主要用於提升污水處理系統標準改造、污水沼氣回收利用項目和污泥隔膜壓濾項目。於報告期間，本集團執行了多項處理及減低產生有害及無害廢棄物的措施，開展總部、區域、工廠、車間、班組五級EHS監督檢查，從嚴檢查制度執行與落實情況。於二零二一年，各單位共排查各類EHS問題隱患超過47,500項，整改完成率達99.9%。此外，本集團為有效控制產能優化過程中安全環保風險，組織開展對產能優化工廠的EHS合規性排查工作，針對固體廢物、危險廢物、液氨等處理處置情況等開展排查，排查解決各類風險59項。ശᆗਭৢᐑྤᅰኽɧӉ၍ଣݴ೻jThree-stepmanagementproceduresforenvironmentaldataofCRBeer:ୋɓӉjՓ֛Ꮸ಻ᅺ๟ʿ։ৄ՘ɢᅀਠᏨ಻Step1:Formulationofinspectionstandardsandengagementofcollaboratingmanufacturersforinspection本集團制定並實施污染物排放檢驗檢測標準，各生產工廠均按照國家標準或企業標準配置在線監測系統，每日開展污染物自行監測，並與所在地方生態環境監管平台聯網分享數據。同時，本集團定期為各生產工廠委託具有專業資質能力的協力廠商單位開展檢測，其中包括水體污染物、大氣污染物、噪音等進行委託檢測，並公開相關環境信息與重點監管工廠的環境績效。TheGroupdevelopedandimplementedinspectionandtestingstandardsforpollutantdischarge.Eachproductionplantestablishedanonlinemonitoringsystemaccordingtothenationalstandardsorcorporatestandards,forself-monitoringonpollutantsonadailybasis,andshareddatawiththelocalecologicalenvironmentalsupervisionplatform.Meanwhile,theGroupregularlyengagequalifiedcollaboratingmanufacturerentityforeachproductionplanttoinspectwaterpollutant,airpollutant,noise,etc.,andpubliclydisclosetherelevantenvironmentalinformationandtheenvironmentalperformanceoftheplantssubjecttokeysupervision.ୋɚӉjܔͭᅰኽᏨ಻ʿʫ௅ᅰኽٜజӻ୕Step2:Establishmentofsystemfordatainspectionanddirectreportingofinternaldata本集團各級單位均定期對各項環境數據進行監測，利用環境相關信息數據直報系統，由基層單位（工廠）直接填報數據，透過部門、工廠、區域公司、總部四級審核，並進行統計分析，確保數據準確性。Various-levelunitsoftheGroupinspectsregularlyvariousenvironmentaldata.Byutilizingthesystemfordirectreportingofenvironment-relatedinformationdata,primary-levelunits(plants)directlyreportedthedata,whichsubjecttothereviewandstatisticalanalysisbythedepartments,plants,regionalcompaniesandtheheadquarterstoensureitsaccuracy.ୋɧӉjක࢝ᐑྤତఙᏨݟStep3:On-siteenvironmentalchecks華潤雪花啤酒總部、區域公司、工廠三級單位定期開展環境現場檢查，對內部檢測數據、在線監測數據、委託檢測結果、政府報送環境數據等真實性、準確性、一致性進行檢查和審核。現場檢查實現所有工廠全覆蓋。Theheadquarters,regionalcompaniesandplantsofCRSBconductedregularon-siteenvironmentalcheckstocheckandreviewthetruthfulness,accuracyandconsistencyofinternalinspecteddata,onlinemonitoreddata,resultsofentrustedinspection,andenvironmentaldatareportedtothegovernment.On-sitechecksrealizedthefullcoverageofallplants.TheheadquarterofCRSBdeterminedtheplanningfor2021environmentalprotectionspecialfundsbyreferencetotheprincipalrisksofenergysavingandemissionreductionsupervisionin2020combinedwiththemajorregulatorydirectionsofthegovernment,andplannedtoimplementspecializedfundsofRMB35millionintotal.Bytheendof2021,theGrouphadimplemented26projectsataninvestmentcostofnearlyRMB30million,mainlyforupgradingsewagetreatmentsystemtocomplywiththenewstandard,sewagebiogasrecoveryandutilizationprojectandsludgemembranefilterpressproject.Duringthereportingperiod,theGroupimplementednumerousmeasurestoaddressandreducetheproductionofhazardousandnon-hazardouswaste.TheseincludedfivelevelsofEHSmonitoringandinspectionatheadquarters,regionalcompanies,factories,productionunitsandworkingteamstostrictlyevaluatetheimplementationoftheEHSsystem.In2021,atotalofmorethan47,500EHSproblemswereidentifiedamongallunitsand99.9%ofwhichhasbeenrectified.Inordertoeffectivelycontrolthesafetyandenvironmentalrisksintheprocessofproductioncapacityoptimization,theGroupcarriedouttheEHScomplianceinspectiononcapacity-optimizedplants,evaluatingthetreatmentanddisposalofsolidwaste,hazardouswasteandliquidammoniawith59typesofvariousrisksidentified.66華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€ɚ˜၁ʕձ™ͦᅺʿᄻंર׳ي၍ଣЭ၁ᐄ༶二零二一年，本集團正式將綠色低碳發展納入本公司發展戰略，明確碳排放管理職能部門及職責，組織開展「碳達峰、碳中和」專項課題研究，對本集團歷史碳排放基礎資料進行收集、整理和分析，並結合本公司發展戰略，對標國際一流啤酒集團碳排放目標，初步制定「十四五」期間的降碳目標和相應的降碳技術方案。本集團以不同的方式實施節能減排，包括積極調整能源結構、優化生產工藝、增加清潔能源及可再生能源使用比例等。本集團堅持高標準、高目標、高站位、細謀劃，深入推進低碳營運。二零二一年，本集團自願主動披露更多碳排放相關資料，將啤酒生產過程中外購二氧化碳作為原料在使用過程中的損耗產生的排放，和啤酒廢水厭氧處理過程中產生的甲烷排放量，計入原溫室氣體排放的統計範圍。資料統計的擴大反映了我們對企業經營活動對氣候產生影響的重視，並採用審慎的態度衡量，積極採取措施，爭取可持續發展。我們持續推動產能優化，優先淘汰、關停效能低、水和大氣等污染物排放偏高、碳排放強度偏高、周邊居民和環境敏感的工廠。這不但提升本集團的生產，成本效益，更達致控制碳排放。二零二一年，本集團根據本公司產能優化規劃，先後推動葫蘆島、德陽、泉州、淮北、無錫等5家工廠全面停產。(II)“CARBONNEUTRALITY”TARGETANDFLUEGASEMISSIONMANAGEMENTLowCarbonOperationIn2021,theGroupformallyincorporatedgreenandlow-carbondevelopmentintotheCompany’sdevelopmentstrategy,clarifieditscarbonemissionmanagementfunctionsandresponsibilities,organizedaspecialstudyon“carbonemissionpeakandcarbonneutrality”,collected,organizedandanalyzedtheGroup’shistoricalcarbonemissionbasedata,combinedwiththeCompany’sdevelopmentstrategy,benchmarkedthecarbonemissiontargetsofinternationaltop-tierbeergroups,andinitiallyformulatedthecarbonreductiontargetsandcorrespondingcarbonreductiontechnologyplansforthe“14thFive-Year”.TheGroupimplementedvariousinitiativesinresponsetotherequirementsofenergysavingandemissionreduction,includingactivelyadjustingenergystructure,optimizingmanufacturingprocesses,increasingtheutilizationproportionofcleanenergyandrenewableenergy.TheGroupinsistsonhighstandards,hightargets,highpositionsandcarefulplanningtoachievelow-carbonoperation.In2021,theGroupvoluntarilydisclosedmorecarbonemissionrelatedinformationbyincludingemissionsfromthelossofpurchasedCO2asrawmaterialduringthebeerproductionprocessaswellasthemethaneemissiongeneratedduringtheanaerobictreatmentprocessofbrewerywastewaterintotheoriginalstatisticalscopeofgreenhousegasemissions.TheexpansionofdatecollectionreflectedthattheGrouphasattachedgreatimportancetotheclimateimpactofitsbusinessactivities.Withaprudentattitudeinassessingtheimpact,theGroupstrivestoachievesustainabledevelopmentbyimplementingappropriatemeasures.Wecontinuouslypromotetheoptimizationofproductioncapacityandprioritizetophaseoutandclosedowntheplantswithlowenergyefficiency,highpollutantemissionsincludingwater,airandhighcarbonemissionintensity,andsensitivitytonearbyresidentsandenvironment.ThesemeasuresnotonlyincreasetheGroup’sefficiencyofproductioncosts,butalsoreachthetargetofcontrollingcarbonemissions.In2021,theGrouphasshutdownfiveplantsinHuludao,Deyang,Quanzhou,HuaibeiandWuxiinaccordancewiththeCompany’scapacityoptimizationplan.67環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTION二零二一年，本集團已經完全淘汰燃煤鍋爐的使用，全面實現燃煤零消耗。在此基礎上，我們致力提升清潔能源使用比例，在所有生產工廠推動使用外購蒸汽，並繼續降低汽油、柴油、天然氣等不可再生的天然資源的使用消耗。二零二一年，本集團成功實現：•通過公務用車改革，減少公司公務車使用，汽油消耗量同比下降58.9%；•在各工廠改用電叉車替代柴油叉車，合理規劃廠內物流減少運輸距離，柴油消耗量同比下降35.5%；•使用更多外購蒸汽，天然氣消耗量同比下降21.1%。本集團在過去兩年的能源使用種類及消耗如下：ঐ๕Դ͜ఊЗɚཧɚɓϋ二零二零年同比變幅EnergyconsumptionUnit20212020Year-on-yearChange๩ލ萬噸標準煤–0.2–Coal10,000tonsofstandardcoal͜ཥඎ€̮ᒅཥɢ千萬千瓦時56.454.14.2%Electricityconsumption(electricitypurchased)10,000,000kilowatthours͜ཥඎ€ΈͿ೯ཥ千萬千瓦時0.460.453.0%Electricityconsumption(electricitygeneratedbyphotovoltaicpower)10,000,000kilowatthours˂್ं千萬標準立方米4.86.1-21.1%Naturalgas10,000,000standardcubicmetresӛذ千噸0.10.4-58.9%Gasoline1,000tonsࣵذ千噸1.42.2-35.5%Diesel1,000tonsᆠɢऊঃ十億千焦耳2,966.92,514.918.0%Heatconsumption1,000,000,000KJఊЗၝΥঐঃ੗ܓ噸標準煤╱千升產量0.02060.0213-3.1%ConsolidatedenergyconsumptionintensityperunitTonsofstandardcoal/kilolitreoutputTheGrouphascompletelyphasedouttheuseofcoal-firedboilers,achievingzerocoalconsumptioncomprehensively.Wearecommittedtoincreasingtheproportionofcleanenergyusedbypromotingtheuseofpurchasedsteamintheoperationofallproductionplantsandreducingtheconsumptionoffossilenergysuchasgasoline,diesel,andnaturalgas.BelowaretheachievementsoftheGroupin2021:•Thereformofcompany-ownedvehicleshasbeencompletedtoreducetheuseofcompany-ownedvehicles.Gasolineconsumptiondecreasedby58.9%year-on-year;•Thereformofcompany-ownedlogisticsvehiclehasbeencompletedbyswitchingfromdieselforkliftstoelectricforkliftsinallplants.Rationalplanningofin-plantlogisticsalsohelpsreducingdrivingdistance.Dieselconsumptiondecreasedby35.5%year-on-year;•Naturalgasconsumptiondecreasedby21.1%year-on-yearwithmorepurchasedsteamused.EnergyconsumptiontypesanddataoftheGroupinthepasttwoyearsaresetoutasfollows:68華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited在可再生能源的使用上，本集團自二零一四年開始積極推動下屬工廠回收利用污水厭氧處理後產生的沼氣，通過沼氣鍋爐產生蒸汽供生產使用，減少對環境的污染和能源的消耗。二零二一年，本集團推進武漢、廣東、黔南等多家工廠開展提高污水處理效率、提升污水沼氣產量的精益管理項目，提高沼氣產蒸汽量。二零二一年，本集團下屬35家工廠累積已配置共46台沼氣鍋爐，其鍋爐配置能力46.5蒸噸。二零二一年，本集團共回收約8,369,480立方米的沼氣，並轉化為90,244噸蒸汽量作為工廠生產能源。此外，本集團自二零一九年起在浙江蕭山工廠開展第一個廠區光伏發電項目試點後，積極提升光伏發電量和使用電量。該試點項目建設面積達6.09萬平方米，額定發電量6兆瓦。二零二一年，蕭山工廠累計利用光伏發電總電量459萬千瓦時，光伏使用量相較二零二零年上升3%。使用光伏發電的總電量佔該工廠總用電量的比例達到14%，全年減少碳排放3,229噸。本集團積極推進新建工廠或在生產工廠實施光伏發電項目。目前，濟南新建項目、蚌埠新建項目等已制定光伏發電項目實施方案，希望於未來進一步提高可再生能源的使用比例。๝܃ं᜗ર׳၍ଣ本集團在過去兩年的溫室氣體總排放量及密度如下：ධͦఊЗɚཧɚɓϋ二零二零年同比變幅SubjectsUnit20212020Year-on-yearChange๝܃ं᜗ર׳ඎGHGemission€ᇍఖ1千噸二氧化碳當量1,000tonsCO2equivalent110147-24.8%(Scope1)€ᇍఖ28217677.1%(Scope2)€ᇍఖ1+29329142.0%(Scope1+2)๝܃ं᜗ર׳੗ܓIntensityofGHGemission€ᇍఖ1噸二氧化碳當量╱千升產量TonsofCO2equivalent/kilolitreoutput0.0100.013-26.9%(Scope1)€ᇍఖ20.0730.0704.0%(Scope2)€ᇍఖ1+20.0830.084-0.9%(Scope1+2)二零二一年，本集團自願主動披露更多碳排放相關資料，數據口徑擴大，因而二零二零年溫室氣體排放基準資料較二零二零年ESG報告披露資料有差異。Ontheuseofrenewableenergy,since2014,theGrouphasactivelypromoteditssubsidiaries’plantstorecoverandutilizebiogasgeneratedfromanaerobicdigestionofsewagetreatment,andthengeneratedsteamforproductionusefrombiogasboilers,whichactsasarenewableenergysourcetoreduceenvironmentalpollutionandenergyconsumption.In2021,wehavepromotedleanmanagementprojectstoimprovetheefficiencyofsewagetreatment,andbiogasproductionatseveralplantsinWuhan,GuangdongandQiannantoincreasetheamountofbiogassteamproduced.In2021,atotalof46biogasboilershavebeeninstalledin35plantsoftheGroupwithatotalboilercapacityof46.5tonsofsteam.In2021,theGrouphasrecoveredapproximately8,369,480cubicmetresofbiogasandconverteditinto90,244tonsofsteamforenergyuseinplants.Besides,theGrouphasbeenactivelyincreasingitsphotovoltaiccapacityandelectricityusagesince2019itsfirstpilotphotovoltaicpowergenerationprojectlaunchedinXiaoshanPlantinZhejiang,whoseconstructionareareached60,900squaremetersandratedpowergenerationvolumeamountedto6megawatts.TheXiaoshanPlanthasusedatotalof4.59millionkilowattshoursofphotovoltaicpowerin2021,representinganincreaseof3%comparedto2020.Thetotalelectricitygeneratedbyphotovoltaicsaccountsfor14%ofthetotalelectricityconsumptionoftheXiaoshanPlant,reducingcarbonemissionsby3,229tonsforthewholeyear.TheGroupactivelypromotestheimplementationofphotovoltaicpowergenerationprojectsinnewplantsorplantsinoperation.Currently,weareplanningtocarryoutphotovoltaicpowergenerationprojectsinthenewconstructionprojectsinJinanandBengbu,hopingtofurtherimprovetheusageproportionofrenewableresourcesinthefuture.GHGEMISSIONMANAGEMENTTotalgreenhousegasemissionsanddensityoftheGroupinthepasttwoyearsaresetoutasfollows:In2021,theGroupvoluntarilydisclosedmorecarbonemissionrelatedinformationthatthedatacaliberhasbeenexpanded.Therefore,thereisdifferencebetweenthebaselinedataofgreenhousegasemissionfor2020andtheinformationdisclosedin2020ESGReport.69環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTIONMainlygeneratedfromburningoffuelsforheatenergyrequiredinthebeerproductionprocess.Lookingahead,theGroupwillcontinueoptimizationofenergystructureandincreasetheproportionofcleanenergyuse,especiallytheuseofrenewableenergy.Wewillcontinuetoimprovetheefficiencyofbiogasrecoveryandutilization,implementphotovoltaicpowergenerationinmorefactories,andexploretheuseofotherrenewableenergysources.Intermsoflow-carbonoperation,theGroupstrivestoachievelow-carbonoperationsbyreducingthetotalamountofgreenhousegasemissionsandemissionintensityby9.7%and10.7%respectivelycomparedwith2020in2025.Intermsofreducingairemissions,theGroupstrivestolowerdownSO2andNOXby13.0%and14.5%respectivelycomparedwith2020in2025.二零二一年，本集團溫室氣體排放總量（範圍1+2）較二零二零年同比增長約2.0%，主要因為產量同比增加2.9%。按單位產品溫室氣體總排放密度（範圍1+2）看，按年同比下降0.9%，主要得益於全面淘汰燃煤的基礎上，我們加強可再生能源的使用。ᄻंર׳ي၍ଣ大氣污染物排放方面，本集團所有工廠均已淘汰燃煤鍋爐，二零二一年煤炭量消耗量為零。此外，本集團於近年逐步推進燃氣鍋爐的低氮燃燒改造，成功進一步降低氮氧化物(NOX)的排放。本集團通過提高沼氣回收利用效率，提高可再生能源的使用，減少化石能源如天然氣的消耗等，二零二一年實現二氧化硫(SO2)和氮氧化物(NOX)排放量分別同比下降43.4%和27.8%。過去兩年相關排放物數據如下：ᄻंર׳ي၇ᗳఊЗɚཧɚɓϋ二零二零年同比變幅TypeofairemissionsUnit20212020Year-on-yearChangeɚःʷି(so2)噸1323-43.4%Sulphurdioxide(SO2)Tonsಢःʷي(nox)噸84117-27.8%Nitrogenoxides(NOX)Tons主要是為啤酒生產過程中提供熱能時燃燒燃料所產生。展望未來，本集團將繼續推動能源結構優化，提升清潔能源使用比例，尤其是可再生能源的使用比例。我們將繼續提升沼氣回收利用效率，在更多工廠實施光伏發電，並探索其他可再生能源的使用。在低碳運營方面，本集團爭取二零二五年溫室氣體排放總量和排放密度較二零二零年分別下降9.7%和10.7%。在減少廢氣排放方面，本集團爭取二零二五年二氧化硫(SO2)和氮氧化物(NOX)較二零二零年分別下降13.0%和14.5%。TotalGHGemissions(Scope1+2)oftheGroupincreasedbyapproximately2.0%year-on-yearin2021comparedto2020,primarilyduetoa2.9%year-on-yearincreaseinproductionvolume.JudgingfromtotalGHGemissionsintensityperunitofproduct(Scope1+2),wehaveachieveda0.9%year-on-yeardecrease,thankstotheincreasinguseofrenewableenergyonthebasisofthecompleteeliminationofcoalcombustion.FLUEGASEMISSIONMANAGEMENTInrespectofatmosphericpollutantemissions,theGrouphasphasedoutcoal-firedboilersinallplants,achievingzerocoalconsumptionin2021.Inaddition,theGrouphasimplementedlow-nitrogencombustionconversionforgas-firedboilersinrecentyearssoastofurtherdecreasenitrogenoxides(NOX)emissions.TheGroupisalsoimprovingtheefficiencyofbiogasrecoveryandutilization,increasingtheproportionofrenewableenergyused,andreducingtheconsumptionoffossilenergysuchasnaturalgas.In2021,theGroup’ssulfurdioxide(SO2)andnitrogenoxides(NOX)emissionsdecreasedby43.4%and27.8%year-on-year,respectively.Relevantemissiondatainpasttwoyearsaresetoutasfollows:70華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€ɧंࡉᜊʷࠬᎈʿዚ༾本集團意識到氣候變化對企業帶來長期和重大的影響和風險，正著力制定策略對應，盡量避免對業務運營造成負面影響。本集團在二零一六年至二零一七年開展啤酒全生命周期碳足跡研究及核查試點，並與國際同行足跡參考對比。參考研究及核查對比結果，我們在產品結構、能源結構、原材料結構等方面實施降碳舉措。比如，我們發現同容量的玻璃瓶產品碳足跡比鋁罐的碳足跡高80%，因而逐步調整產品結構，逐步提高鋁罐產品比重，降低玻璃瓶使用，加強包裝材料的回收利用等方式減少包裝材料的碳排放影響。當前，本集團所使用的包裝物資中，瓶蓋、易拉罐和紙箱等均為可回收物資，玻瓶為重複利用物資。二零二一年玻璃瓶使用量同比下降3.3%，鋁罐使用量同比上升4.7%。而玻璃瓶使用量中，約80%的酒瓶來自市場回收。另外，我們持續檢討能源結構佔比，希望能在營運生產中減少碳足跡，因此實行產能及能源結構優化項目，提高可再生能源和清潔能源使用比例。此外，本集團積極與核心供應商溝通，選取麥芽、玻璃、紙品等重點供應商編制其適用性的碳排放核算基礎表格，初步拉動主要重點供應商的碳排放統計。二零二一年已完成麥芽核心供應商的碳排放、能源消耗初步統計分析工作。(III)RISKSANDOPPORTUNITIESOFCLIMATECHANGETheGrouprecognizesthatclimatechangehaslong-termandmaterialimpactsandrisksonanenterprise,sowecommittodevelopingcorrespondingstrategiesinordertoavoidnegativeimpactsonthebusinessoperations.TheGroupconductedresearchesforthelifecycleofbeer’scarbonfootprintandpilotverificationsfrom2016to2017,andalsocomparedtothoseofinternationalpeers.Byreferringtotheresultsofsuchresearches,verificationsandcomparisons,weimplementedcarbonreductionmeasuresintermsofproductstructure,energystructure,andrawmaterialstructure.Forinstance,wefoundoutthatthecarbonfootprintofglassbottleproductsofthesamecapacitywas80%higherthanthatofaluminumcans,sowegraduallyadjustedtheproductstructurebygraduallyincreasingtheproportionofaluminumcans,andreducingtheuseofglassbottles,enhancetherecyclingofpackagingmaterialstoreducethecarbonimpactofpackagingmaterials.Currently,amongthepackagingmaterialsusedbytheGroup,bottlecaps,cansandcartonsarerecyclablematerialsandglassbottlesarereusablematerials.In2021,theuseofglassbottlesdecreasedby3.3%year-on-year,whiletheuseofaluminumcansincreasedby4.7%year-on-year.Approximately80%oftheglassbottlesusedwererecycledfromthemarket.Inaddition,wecontinuetoreviewourenergystructureinordertoreduceourcarbonfootprintinouroperations,andhavethereforeimplementedcapacityandenergystructureoptimizationprojectstoincreasetheuseofcleanenergyaswellasrenewableenergy.Inaddition,theGroupactivelycommunicatedwithitscoresuppliersandselectedkeysuppliersofmalt,glassandpaperproductamongotherstocompiletheirapplicablecarbonemissioncalculationbasicformstoinitiallypullthecarbonemissionstatisticsofmajorkeysuppliers.Thepreliminarystatisticalanalysisofcarbonemissionandenergyconsumptionofcoremaltsuppliershasbeencompletedin2021.71環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTIONࠠɽंࡉᜊʷ࿁ุਕʘᅂᚤ氣候變化使極端天氣事件的出現次數更為頻繁，或導致農作物失收或干擾日常的國際船運班次，對原材料進口等上游供應鏈營運構成影響。有見及此，本集團的採購部門持續對極端天氣事件進行監察及風險評估。一旦發現原材料地區出現如乾旱、洪澇等極端天氣事件，部門將評估事件對當地各個農產品生產的影響，其中包括大麥和酒花，輔料及大米等原材料。這不但使我們可以避免啤酒釀造原材料短缺的問題，更可有效應對價格及生產成本上漲等不穩定性因素。為保障將來運營及供應的穩定性，本集團確保有多個地方的原材料供應來源，避免過分依賴單一地域的供應商，進一步提高供應鏈應對氣候變化的韌性。另一方面，全球水資源短缺的問題將因為日漸頻繁的旱澇災害惡化，對將來啤酒的生產運營構成影響。為了最大限度的保護水資源，本集團在各地工廠，尤其是位於水資源短缺地區的工廠，採取積極行動措施，如減少使用地下水及增加水的循環再用，優化升級改造啤酒釀造工藝，逐年降低生產水耗。展望未來，本集團將繼續在工廠選址過程及產能優化中重點考慮氣候變化議題，並把地方水資源短缺問題納入至其中的評估範圍。本集團正積極考慮以科學方法全面分析氣候變化對行業及我們自身未來發展將會產生的實體影響。此舉將有助加強本集團對氣候變化風險的管控，並制定長、中及短期的氣候變化應對策略。本集團同時積極響應國家的「十四五」規劃願景，結合香港聯合交易所與監管機構要求，進一步規劃減少生產過程中的碳排放及節約資源使用。本集團會繼續積極落實清潔能源項目，降低產品全生命周期碳足跡，為消費者提供優質低碳的產品和服務。IMPACTOFSIGNIFICANTCLIMATECHANGEONOURBUSINESSClimatechangeledtomorefrequentextremeweatheroccurrence,badharvestofcrops,thedisturbanceofregularinternationalshipmentservices,andimpactedtheoperationsofupstreamsupplychainsuchastheimportofrawmaterials.Giventhissituation,theProcurementDepartmentoftheGroupcontinuouslyconductedmonitoringandriskassessmentonextremeweathers.Onceextremeweatherssuchasdroughtandfloodarefoundinrawmaterialregions,thedepartmentwillassesstheimpactsoftheeventsontheproductionofeachlocalagriculturalproduct,includingrawmaterialslikebarley,hops,auxiliarymaterialsandrice,whichenablesustonotonlyavoidthebrewingbeerrawmaterialshortageproblem,butalsoeffectivelyrespondtouncertaintieslikerisingofpricesandproductioncosts.Tosafeguardthestabilityoffutureoperationandsupply,theGroupensuressupplysourcesofrawmaterialsfromvariousplaces,withaviewtoavoidingexcessivelydependingonthesuppliersinasingleareaandfurtherimprovingthetenacityofsupplychainforrespondingtoclimatechange.Ontheotherhand,theshortageproblemofglobalwaterresourceswillhaveimpactsontheproductionandoperationofbeerinthefutureduetothedeteriorationofgraduallyfrequentdroughtandflooddisasters.Toprotectwaterresourcestoamaximumextent,theGrouptookactiveactionsinallplants,especiallytheplantslocatedinwater-scarceareas,suchasreducingtheusageofundergroundwaterandincreasingtheusageofrecycledwater,optimizing,upgradingandmodifyingbeerbrewingprocesses,forthepurposeofreducingwaterconsumptionduringproductionprocessyearbyyear.Lookingahead,theGroupwillcontinuetoconsiderclimatechangeissuesasitsfocusinsiteselectionprocessforfactoryandoptimizationofitsproductionefficiencyandincludelocalwatershortageinitsassessment.TheGroupisactivelyconsideringandcomprehensivelyanalyzing,inascientificway,theactualimpactsofclimatechangewhichwillbecausedontheindustryandourownfuturedevelopment.ThisactionwillhelpstrengthenthemanagementandcontroloftheGrouponclimatechangerisks,anddeveloplong-term,medium-termandshort-termstrategiestocopewithclimatechange.Atthesametime,inlinewithChina’s“14thFive-Year”Planvision,wewillformulateourplanoffurtherreducingcarbonemissionsandsavingresourcesusedinourproductionprocess,takingintoaccounttherequirementsoftheStockExchangeofHongKongandtheregulatoryauthorities.TheGroupwillcontinuetoactivelyimplementthecleanenergyproject,reducethecarbonfootprintinwholelifecycleofproducts,aimingatprovidingqualityandlow-carbonproductsandservicestoconsumers.72華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€̬˥༟๕၍ଣʿϮ˥ஈଣ水資源稀缺是本集團關注的重大環境議題之一。在全球水資源日漸匱乏的情況下，本集團致力保護珍貴的水資源。為了加強水資源管理，我們根據國家標準制定了17項管理指標，當中包括反滲透廢水率、冷凝水回收率、循環利用率、重複利用率等，更有效地進行統一監管及統計。˥༟๕၍ଣ為減少新建工廠對周邊生態環境及水源造成影響，本集團制定了《生產工廠設計規範》，要求在工廠周邊兩公里範圍內無污染性企業、土地無重金屬和放射性物質污染，並對附近水源的水質進行嚴格的監控，確保我們的生產能達到「零污染、低能耗、清潔生產」。本集團十分關注在水資源短缺地區營運過程中的水資源管理，避免過度提取當地水源。二零二一年，本集團參照中國國家水利部發佈的二零二零年水資源公告，國家統計局發佈的第七次人口普查統計資料，以及全球水資源論壇的界定，更精細地識別出中國有10個省、市、自治區面臨水資源短缺。按此口徑界定，本集團當前在水資源短缺地區的作業工廠數目為24家。本集團近年逐步關閉在水資源短缺地區的作業工廠，並注重提升在該地區工廠的水耗效益。二零二一年，本集團關閉兩家位於水資源短缺地區的低效工廠葫蘆島工廠和無錫工廠，本集團在水資源短缺地區的作業工廠的平均水耗為每千升產量2.65立方米，較本集團整體平均水耗低，在啤酒行業中表現突出。(IV)WATERRESOURCESMANAGEMENTANDSEWAGETREATMENTWatershortageisoneofthemajorenvironmentalissuesconcernedbytheGroup.Underthesituationofgradualshortageofglobalwaterresources,theGroupcommitstoprotectingvaluablewaterresources.Tostrengthenwaterresourcesmanagement,weformulated17managementindicators,includingreverseosmosissewagerate,condensatewaterrecyclingrate,waterrecyclingrateandreuserateaccordingtonationalstandards,andincludedtheminenergyconsumptionstatisticsforunifiedsupervisionandcalculation.WATERRESOURCESMANAGEMENTToreducetheimpactsofnewly-builtplantsonsurroundingecologicalenvironmentandwatersources,theGroupformulatedthe“ProductionPlantDesignSpecifications”,whichrequiredthatthereshallbenopollutingoperationsandlandpollutionwithheavymetalandradioactivesubstancesintheareawithin2kilometersdistancefromtheplant,withstringentmonitoringonthewaterqualityofsurroundingsources,ensuring“zeropollution,lowenergyconsumptionandcleanproduction”inourproduction.TheGrouppaidgreatattentiontowaterresourcesmanagementduringtheprocessofoperationinwater-scarceareastoavoidexcessiveextractionoflocalwaterresources.In2021,theGrouphasidentifiedmoreprecisely10provinces,citiesandautonomousregionsinthePRCthatareexperiencingwaterscarcitybymakingreferencetotheChinaWaterResourcesBulletin2020publishedbyMinistryofWaterResourcesofthePeople’sRepublicofChina,theseventhNationalPopulationCensusissuedbyNationalBureauofStatistics,andthedefinitionsoftheWorldWaterForum.Accordingtothenewdefinition,theGroupcurrentlyoperates24plantsinwater-scarceareas.Inrecentyears,theGrouphasgraduallycloseditsoperatingplantsinwater-scarceareas.whilefocusingonimprovingthewaterconsumptionefficiencyofitsplantsintheseareas.In2021,theGrouphasshutdowntwoinefficientplantslocatedinwater-scarceareas,namelyHuludaoPlantandWuxiPlant.TheaveragewaterconsumptionoftheGroup’soperatingplantsinwater-scarceareaswas2.65cubicmetresperkilolitreoutput,whichwaslowerthantheGroup’soverallaveragewaterconsumptionandwasanoutstandingperformanceinthebeerindustry.73環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTION本集團亦不斷投入資源發展創新的節水科技，以減少耗水量並提高用水效率，我們開展的項目包括：•包裝洗瓶機節水改造；•包裝殺菌機熱平衡改造；•全廠蒸汽冷凝水回收綜合利用等。除此之外，我們同時推行各種循環用水的措施，例如：•自產蒸汽冷凝水循環利用；•灌酒機真空泵冷卻水循環利用；•糖化麥汁冷卻熱水回收利用；•就地離線化學清洗(CIP)水回收利用；•反滲透(RO)濃水回收利用；•串聯水重複使用等。透過以上節水技術和工藝，本集團的總用水量由二零一六年的38,781千立方米減少至二零二一年的30,837千立方米；每千升產量總用水密度由二零一六年的3.25立方米減少至二零二一年的2.74立方米，處於國內同行領先水平，並與國際同行比肩。本集團的地下水使用量則由二零一六年的1,500餘萬立方米使用量（約佔總用水量的41%）減至二零二一年的380餘萬立方米（約佔總用水量的13%），累計減少地下水使用量達1,120餘萬立方米。本集團在二零二零年和二零二一年的用水量數據如下：ఊЗɚཧɚɓϋ二零二零年同比變幅Unit20212020Year-on-yearChange͜˥ඎ千立方米30,83729,3305.1%Waterconsumption1,000cubicmetres˥ঃ੗ܓ立方米╱每千升產量2.742.692.0%WaterconsumptionintensityCubicmetresperkilolitreoutputTheGroupalsocontinuouslyinvestedresourcestodevelopandinnovateenergysavingtechnologytoreducethewaterconsumptionandimprovetheutilizationefficiencyofwaterresources.Ourlaunchedprojectsinclude:•Water-savingtransformationofpackagingbottlewasher;•Heatbalancetransformationofpackagingsterilizationmachine;•Steamcondensatewaterrecyclingandcomprehensiveutilizationofthewholeplant,etc.Besides,wealsolaunchedvariousmeasuresforwaterrecycling,suchas:•Recyclingofself-producedsteamcondensatewater;•Coolingrecycledwaterfromfillingmachinevacuumpump;•Recyclingofsaccharifiedwortcoolinghotwater;•RecyclingofwaterfromCleaninPlace(CIP);•Recyclingofreverseosmosis(RO)concentratedwater;•Reuseofserialwater,etc.Throughtheaforesaidwatersavingtechnologiesandprocesses,thetotalwaterconsumptionoftheGroupdecreasedfrom38,781thousandcubicmetresin2016to30,837thousandcubicmetresin2021;thetotalwaterintensityperkilolitreoutputdecreasedfrom3.25cubicmetresin2016to2.74cubicmetresin2021,whichisleadingamongthedomesticindustrypeersandcomparabletotheinternationalpeers.TheundergroundwaterconsumptionoftheGroupdecreasedfromover15millioncubicmetresin2016(representingapproximately41%ofthetotalwaterconsumption)toover3.8millioncubicmetresin2021(representingapproximately13%ofthetotalwaterconsumption),withthecumulativereductionofundergroundwaterconsumptionofmorethan11.20millioncubicmetres.ThewaterconsumptiondataoftheGroupin2020and2021issetoutasfollows:74華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedϮ˥ર׳၍ଣ在污水處理方面，本集團嚴格遵守國家或地方污水排放標準，並制定嚴於合規要求的內控指標，管控污水排放風險。本集團將工廠環境績效表現作為選擇實施產能優化的重要依據之一，逐步關停污水排入自然水體的工廠；或者在地方政府的大力支持下，持續投入資金改造工廠的污水外排管線，將污水排入市政污水集中處理設施，減少排放污水至自然水體。二零二一年，污水排入自然水體的德陽工廠和葫蘆島工廠已關停；東城工廠的污水由排入自然水體改造為排入市政污水集中處理設施。為避免污水直接流入自然水體，我們於各廠區採取「清污分流、雨污分流」等措施。截至二零二一年末，華潤啤酒僅餘2家（二零二零年：5家）工廠的污水排入自然水體。兩家工廠均配置有污水處理系統，污水經處理達到當地規定的標准後，才可排入自然水體中。此外，每家工廠污水排放口均設置有化學需氧量(COD)、氨氮、總磷、總氮檢測設備，並與所在地生態環境保護監管部門聯網，實時傳送pH值和污水流量等指標數據，確保數據準確及有效監督。SEWAGEDISCHARGEMANAGEMENTInrespecttosewagetreatment,theGroupstrictlycompliedwiththenationalorlocalsewagedischargestandards,formulatedtheinternalcontrolindexincompliancewithregulationsandrequirements,managedandcontrolledsewagedischargerisks.TheGroupregardstheenvironmentalperformanceofplantsasoneoftheimportantcriteriaforcapacityoptimizationconsiderationandshutsdownplantsthatdischargesewageintonaturalwatersstepbystep.Or,withstrongsupportfromthelocalgovernment,wecontinuouslyinvestinthepipelinetransformationsothatsewagecouldbedischargedintothecentralizedtreatmentfacilitiesforurbansewagetreatmentandlesswouldbedischargedintonaturewaters.In2021,DeyangPlantandHuludaoPlantwhosesewagewasdischargedintonaturalwatershavebeenclosed,whileDongchengPlanthasswitchedfromdischargingintonaturalwaterstodischargingintocentralizedmunicipalsewagetreatment.Toavoidsewagedischargedintonaturewatersdirectly,wetookvariousmeasuressuchasthe“separationofcleanwaterandsewage,separationofrainwaterandsewage”inallplants.Asoftheendof2021,CRBeerhadonly2plants(2020:5plants)thatdischargeditssewageintonaturalwaters.Bothplantshavebeenequippedwithsewagetreatmentsystems,andthesewageshallonlybedischargedintonaturalwatersafterbeingtreatedtoreachthestandardsetlocally.Inaddition,devicesfortheinspectionandtestingofChemicalOxygenDemand(COD),ammonianitrogen,totalphosphorusandtotalnitrogenhavebeeninstalledatsewageoutletsateachplant,whichisconnectedtothelocalecologicalandenvironmentalprotectionsupervisiondepartmentforreal-timedatatransferofindicatorssuchaspHvalueanddischargingvolumetoensureaccuratedataandeffectivesupervision.75環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTION整體而言，本集團二零二一年污水產生量達1,915萬噸，其中經工廠初步處理達標後排放至市政污水集中處理設施的廢水量約1,866萬噸，佔比達97.4%。受益於此，本集團二零二一年排入自然水體的化學需氧量(COD)和氨氮分別同比下降43.2%和31.8%。ર׳ي၇ᗳఊЗɚཧɚɓϋ二零二零年同比變幅EmissiontypeUnit20212020Year-on-yearChangeʷኪცःඎ(Cod)噸879959-8.4%ChemicalOxygenDemand(COD)Tonsʷኪცःඎ€રɝ̹݁၍ၣ噸851911-6.5%COD(dischargedintomunicipalsewers)Tonsʷኪცःඎ€રɝІ್˥᜗噸2849-43.2%COD(dischargedintonaturalwaters)Tonsऄಢર׳ᐼඎ噸9294-1.4%TotalammonianitrogenemissionsTonsऄಢર׳ඎ€રɝ̹݁၍ၣ噸9191-0.6%Ammonianitrogenemissions(dischargedintomunicipalsewers)Tonsऄಢર׳ඎ€રɝІ್˥᜗噸22-31.8%Ammonianitrogenemissions(dischargedintonaturalwaters)Tons#以上部份同比變幅與所呈列的數字直接計算的結果未必相等，因所呈列數據經四捨五入，但百分比變幅是以原始數據做計算。ਭৢᄻ˥༟๕ʷл͜本集團積極推動啤酒廢水資源化利用，響應國家水污染物排放標準中，關於生化性較好的污水排入至集中污水處理設施可以執行「協商限值」的新政策。因此，本集團積極推進各工廠與下游污水處理廠溝通合作，推動工廠執行污水「協商限值」排放。污水「協商限值」排放是一個互惠互利的新政策，一方面可以有效資源化利用啤酒廢水，降低企業污水處理成本，減少碳排放；另一方面也協助下游污水處理廠可以減少營養物質的添加，節約向外購買碳源的成本，穩定水質的同時降低運營成本。截至二零二一年末，本集團下屬蘇州、常州、濱州、綿陽、宜昌等工廠已實施「協商限值」，另有秦皇島等工廠正在積極溝通協同。In2021,theamountofsewagegeneratedbytheGroupreached19.15milliontons,ofwhichtheamountofsewagedischargedintothecentralizedmunicipalsewagetreatmentafterinitialtreatmenttorequireddischargelimitatthefactorywas18.66milliontons,representing97.4%ofthetotal.Benefittedfromthis,theamountofChemicalOxygenDemand(COD)andammonianitrogenemissionsoftheGroupbeingdischargedintonaturalwatersrecordedayear-on-yeardecreaseof43.2%and31.8%,respectively.#Someoftheyear-on-yearchangesmaynotbeequaltotheresultsofdirectcalculationofthefigurespresented,asthefigurespresentedarerounded,butthepercentagechangesarecalculatedbasedontherawdata.RESOURCEFULUTILIZATIONOFBEERWASTEWATERTheGroupactivelypromotedtheresourcefulutilizationofbeerwastewaterinrespondtothenewpolicystatedinNationalWaterPollutantDischargeStandardthatsewagewithbetterbiochemicalpropertiesdischargingintocentralizedsewagetreatmentfacilitiescanapply“negotiateddischarginglimit”.Therefore,theGrouphasbeenactivelyenhancingthecommunicationandco-operationbetweeneachplantsanddownstreamsewagetreatmentsfacilitiestopromotetheimplementationof“negotiateddischarginglimit”.“Negotiateddischarginglimit”forsewageisanewpolicyofmutualbenefit.Ontheonehand,itcaneffectivelyrecyclebrewerywastewater,reducethecostofenterprisesewagetreatment,andreducecarbonemissions.Ontheotherhand,downstreamsewagetreatmentsfacilitiescanreducetheadditionofnutrientsandsavethecostofpurchasingcarbonsourceexternally,whichcanstabilizewaterqualitywhileloweringoperationalcosts.Asoftheendof2021,thesubsidiaryplantsinSuzhou,Changzhou,Binzhou,Mianyang,Yichangandothercitieshadimplemented“negotiateddischarginglimit”whileplantsinQinhuangdaoandothercitiesareinactivecommunicationandco-ordination.76華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited同時，為規範「協商限值」實施所帶來的風險，本集團制定《華潤雪花啤酒污水執行協商限值指引》，規範事前、事中、事後等執行協商限值過程中的操作要求和注意事項，特別是重點關注污水全指標評估、總量限值變更以及經濟效益評估等方面的要求。二零二一年五月，本集團與華潤科學技術研究院、深圳清華大學研究院共同立項開展「工業廢水處理關鍵技術研發與示範」，研究如何針對啤酒廢水特質，資源化處理的同時，達到降本增效的目的。該技術研發項目已初步完成實驗室階段，並在華潤啤酒佛山、煙台兩家工廠開展試驗。展望未來，本集團將繼續重視水資源管理，對啤酒生產工程進行梳理，加強內部能效管理，持續提升用水效能，加大用水循環，加強節水改造。我們也將繼續研究啤酒廢水綜合利用，變廢為寶，有效循環利用資源。此外，本集團在考慮搬遷、新建工廠時，除了考核水質指標是否達到工藝要求外，會更為注重工廠選址、建設對周邊生態環境造成的影響評估。€ʞ̍ༀҿࣘʿᄻ૝يஈଣ本集團致力加強廢棄物及包裝材料的管理，以減少資源使用。本集團在運營過程中產生的主要廢棄物為酒糟、廢酵母，而包裝材料主要包括玻璃瓶、易拉罐、紙箱和塑膜。為妥善處理以上資源，我們制定了一系列的管理制度，如《華潤雪花啤酒固體廢物管理制度》《華潤雪花啤酒副產品及廢舊物資管理規定》等。Atthesametime,inordertoregulatetheriskbroughtbytheimplementationof“negotiateddischarginglimit”,theGrouphadformulatedthe“CRSBGuidelinesfortheImplementationofSewageNegotiatedDischargingLimit”,whichstandardizestheoperationrequirementsandprecautionsintheexecutionprocessbefore,during,andaftertheimplementationof“NegotiatedDischargingLimit”.Inparticular,itfocusesontherequirementsfortheevaluationofallindicatorsofsewage,thechangeofthetotalamountlimit,andtheevaluationofeconomicbenefits.InMay2021,theGrouphasco-operatedwithChinaResourcesScienceandTsinghuaUniversityGraduateSchoolinShenzhentolaunchthe“R&DandDemonstrationofKeyTechnologyforIndustrialSewageTreatment”.Theprojectresearchedonhowtorecycleandutilizeresourcesaccordingtothecharacteristicsofbrewerywastewater,aimingtoreducecostandincreaseefficiency.Thelaboratoryexperimentoftheprojecthasbeeninitiallycompleted,followingwithtwopilottestscarriedoutinFoshanPlantandYantaiPlantofCRBeer.Inthefuture,theGroupwillcontinuetosortoutbeerproductionprojects,strengtheninternalenergyefficiencymanagement,continuetoimprovewaterefficiency,increasewaterrecycling,andstrengthenwatersavingrenovations.Inaddition,wewillcontinuetostudythecomprehensiveutilizationofbrewerywastewatereffectively,turningwasteintotreasureandrecyclingresourceseffectively.Whenconsideringrelocationandnewfactoriesconstruction,inadditiontoassessingwhetherthewaterqualityindicatorsmeettheproductionrequirements,theGroupshallpaymoreattentiontotheimpactassessmentoffactorysiteselectionandconstructiononthesurroundingecologicalenvironment.(V)PACKAGINGMATERIALANDWASTETREATMENTTheGroupstayscommittedtoenhancingthemanagementofthewasteandpackagingmaterialtoreducetheuseofresources.ThewastegeneratedduringtheGroup’soperationmainlyincludesdistiller’sgrainsandwasteyeasts,whilethepackagingmaterialsmainlyincludeglassbottles,cans,cartonsandplasticfilms.Inordertoproperlydisposeoftheaboveresources,wehaveformulatedaseriesofmanagementregulationssuchasthe“SolidWasteManagementSystemofCRSB”andthe“RegulationsontheManagementofBy-productsandWasteMaterialsofCRSB”.77環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTIONಯˇ̍ༀҿࣘٙପ͛在保持質量要求的前提下，本集團多年來一直努力透過產品包裝的設計及物料選用過程，達致包裝物料輕量化，實施源頭減廢，並取得以下成果：቙ᜦAluminumCans鋁罐厚度由0.265毫米降低至0.260毫米。Thethicknessofaluminumcansreducedfrom0.265mmto0.260mm.ॷᇌCartons採用低克重、高強度原紙；Uselow-gram,high-strengthbasepaper;推動預印紙箱替代膠印紙箱，紙箱克重由215克降低到200克；Promotepre-printedcartonstoreplaceoffsetcartons,decreasingtheweightofcartonfrom215gramsto200grams;使用預印紙箱量的比率從前期的37%提升至二零二一年的82%。Theproportionoftheuseofpre-printedcartonsincreasesfrom37%inthepreviousperiodto82%in2021.ϖᆵPallets所有木製托盤、鐵製托盤已被塑膠托盤替代。Allwoodenpalletsandironpalletshavebeenreplacedbyplasticpallets.ޚᆨଧGlassBottles建立玻璃瓶回收機制，並由以前散裝回收轉變為承包商回收，高效快捷。Developaglassrecyclingmechanism,andswitchfromseparaterecyclingtorecyclingbycontractorswhichisefficientandfast.不斷研發輕量化玻璃瓶，減重減能耗減碳排放。Researchanddevelopmentonlightglassbottletoreduceweight,energyconsumptionandcarbonemission.二零二一年，本集團在嘉善工廠成功開展330毫升「喜力®」輕量瓶生產使用測試。該項目的輕量化啤酒瓶在保障啤酒瓶質量和容量不變的前提下，實現瓶身減重17%，每單位啤酒瓶能耗與碳排放減少18%。本集團在過去兩年的產品包裝材料消耗量數據如下：ఊЗɚཧɚɓϋ二零二零年同比變幅Unit20212020Year-on-yearchangeޚᆨଧ千噸6,4366,655-3.3%GlassBottle1,000tons቙ᜦ千噸1141094.7%AluminumCan1,000tonsॷᇌ千噸3263008.6%Carton1,000tons෧ᇫ千噸1212-2.5%PlasticFilm1,000tons由於採購全新玻璃瓶會對環境造成一定影響，所以我們加大玻璃瓶回收力度，清潔消毒後重複使用。二零二一年本集團使用的玻璃瓶數量中，約80%為回收再利用的舊瓶，約20%為新採購的新瓶。#以上部份同比變幅與所呈列的數字直接計算的結果未必相等，因所呈列數據經四捨五入，但百分比變幅是以原始數據做計算。ReducetheoutputofpackagingmaterialsOnthepremiseofmaintainingqualityrequirements,theGrouphasbeenlabouringtoachievethelighterweightofpackagingmaterialsthroughproductpackagingdesignandmaterialselectionprocessovertheyears.Byimplementingthereductionofwasteatsource,achievementshavebeenmadeasfollows:In2021,theGroupsuccessfullycarriedouttheproductionandusetestofthe330milliliters“Heineken®”lightweightbottleintheJiashanPlant.Underthepremiseofensuringthequalityandcapacityofthebeerbottleremainunchanged,thelightweightbeerbottleofthisprojectachieveda17%reductioninbottleweightwithenergyconsumptionandcarbonemissionsperunitofbeerbottledecreasedby18%.ThedataontheGroup’sconsumptionofproductpackagingmaterialsinthepasttwoyearsaresetoutasfollows:Sincepurchasingnewglassbottleswouldmakecertainimpactontheenvironment,weincreasetherecyclingofglassbottlesputthemintouseagainaftercleaninganddisinfection.Approximately80%oftheglassbottlesusedbytheGroupin2021wererecycledandapproximately20%werenewlypurchased.#Someoftheyear-on-yearchangesmaynotbeequaltotheresultsofdirectcalculationofthefigurespresented,asthefigurespresentedarerounded,butthepercentagechangesarecalculatedbasedontherawdata.78華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited本集團目前所使用的包裝物資中，瓶蓋、易拉罐和紙箱等均為可回收物資；玻璃瓶為重複利用物資。我們把回收得到的玻璃瓶進行清潔消毒後再度使用。考慮到玻璃瓶產品碳足跡比鋁罐的碳足跡高80%，本集團逐步調整使用更多鋁罐替代玻璃瓶包裝。二零二一年玻璃瓶使用量同比下降3.3%，鋁罐使用量同比上升4.7%。此外，針對未能通過內部質量監控的包裝材料，工廠對其廢棄鋁罐、玻璃渣及廢紙箱進行100%回收處理，並重新投入生產過程中，實現生產過程零浪費。《啤酒瓶》新國標二零二一年八月一日起正式實施，為響應國家節能減排號召及公司高質量發展戰略需求，本集團於二零二一年進一步完善全流程回收瓶質量管制體系。通過細化回收瓶標準，開展回收瓶質量延伸管理，推動毛細血管式快速回瓶渠道建立，創新聚丙烯箱代替袋裝回瓶等多重舉措的有效推動實施，本集團有效減少玻璃瓶使用，充分合規利用可回收啤酒瓶，減少流通過程中質量衰減，降低啤酒瓶生產造成的物料和能源浪費。我們亦積極推動供應商減少使用包裝物，如要求上游供應商在運輸麥芽的過程中減少使用獨立包裝，以減少本集團進口原材料時導致產生的包裝材料。二零二一年，本集團進口麥芽散裝運輸比率由二零二零年的49%繼續減低至47%，節約共800萬個包裝袋。AmongthepackingmaterialscurrentlyusedbytheGroup,caps,cansandcartonsareallrecyclablematerials;glassbottlesarereusablematerials.Wecleanedandsanitizedtherecycledglassbottlesandreusedthem.Consideringcarbonfootprintofglassbottleproductsofthesamevolumewas80%higherthanthatofaluminumcans,theGrouphasgraduallyadjustedtousemorealuminumcanstoreplaceglassbottlepackaging.In2021,theuseofglassbottlesdecreasedby3.3%year-on-yearandtheuseofaluminumcansincreasedby4.7%year-on-year.Inaddition,forthepackagingmaterialsthatfailstopasstheinternalqualitycontrol,theplantrecycles100%ofthediscardedaluminumcans,glassslagsandwastecartons,andputsthembackintotheproductionprocesstoachievezerowasteintheproductionprocess.Inresponsetothenewnationalstandardof“BeerBottle”implementedofficiallyon1August2021,thenationalcallforenergysavingandemissionreductionandtheGroup’sstrategicpromotionofhigh-qualityproduct,theGrouphasfurtherimproveditsqualitycontrolsystemfortherecyclingglassbottleinwholeflow.Variousinitiativessuchasrefiningthestandardsforrecycledbottles,carryingoutextendedqualitymanagementonrecycledbottles,promotingtheestablishmentofthecapillary-typerapidbottle-returningchannelsandreplacingbagpackagingwithinnovativepolypropyleneboxforreturningtransportationarepromotedandimplementedeffectively.Bymakingfulluseofrecyclableglassbottlesincompliancewithregulationswiththehelpofabove-mentionedinitiatives,theGrouphaseffectivelyreducedtheuseofglassbottlesandlowereddownthequalitydegradationduringtherecyclingflow,whichinturnreducesmaterialandenergywastecausedbyuseofbeerbottle.Wealsoactivelyencouragesupplierstoreducetheuseofpackagingmaterials.Forexample,werequireupstreamsupplierstoreducetheuseofindividualpackagingduringthetransportationofmalt,soastoreducethepackagingmaterialsgeneratedwhentheGroupimportsrawmaterials.In2021,thebulktransportationratiooftheGroup’simportedmaltusingindividualpackagingcontinuedtodecreasefrom49%in2020to47%,savingatotalof8millionpackagingbags.79環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第三章環境保護CHAPTER3:ENVIRONMENTALPROTECTIONոᄻΚᄻ၍ଣ本集團主要通過減少污泥等填埋量，增加固體廢物回收利用，目標在「十四五」期間工業固體廢物綜合利用率不低於98.0%。二零二一年，本集團一般固體廢物綜合利用率達99.4%，比去年同期提升2個百分點。相關數據如下：ఊЗɚཧɚɓϋ二零二零年同比變幅Unit20212020Year-on-yearchangeɓছո᜗ᄻيପ͛ඎ千噸1,521.61,486.92.3%Generalsolidwasteproduction1,000tonsၝΥл͜ո᜗ᄻيл͜ඎ千噸1,513.01,449.04.4%Integrateduseofsolidwasteutilization1,000tonsɓছո᜗ᄻيၝΥл͜ଟ%99.4%97.5%2百分點Generalsolidwasteintegratedutilizationrate2%point本集團生產過程中並無顯著數量的危險廢棄物產生。二零二一年本集團危險廢物產生量約280.4噸（二零二零年：288.6噸），全部按國家相關要求委託給有資質的外部機構作無害化處置。我們持續推動環保回收工作，把啤酒生產過程中所產生的物料循環再用。於二零二一年，乾酒糟和乾廢酵母的回收率穩定維持在100%。回收再利用不但能減少廢棄物的產生，更能為本集團創造了約人民幣4.2億元的經濟價值，其中，回收的酒糟及廢酵母各貢獻人民幣2.5億元及人民幣0.8億元。我們積極爭取在EHS管理「十四五」計劃期間，100%回收乾酒糟和乾廢酵母。本集團過去兩年可回收廢棄物數據如下：ɚཧɚɓϋ二零二零年20212020̙Ϋϗᄻ૝ي၇ᗳఊЗପ͛ඎΫϗଟ產生量回收率TypeofrecyclablewasteUnitOutputRecyclingrateOutputRecyclingrate৻ৢᐲ千噸185100%169100%Drieddistiller’sgrains1,000tons৻ᄻ჏͎千噸16100%16100%Driedwasteyeasts1,000tonsSOLIDWASTEANDHAZARDOUSWASTEMANAGEMENTTheGroupaimstoachieveacomprehensiveutilizationrateofindustrialsolidwasteofnotlessthan98.0%duringthe"14thFive-YearPlan"periodbyreducingtheamountofsludgeandotherlandfillsandincreasingtherecyclingofsolidwaste.In2021,thegeneralsolidwasteintegratedutilizationrateoftheGroupwas99.4%,representinganincreaseof2percentagepointsoverthesameperiodlastyear.Therelevantdataisasfollows:ThereisnosignificantamountofhazardouswastegeneratedduringtheGroup’sproductionprocess.TheGroupgeneratedapproximately280.4tons(2020:288.6tons)ofhazardouswastein2021,allofwhichwereentrustedtoexternalprofessionalagenciesforenvironmentallyfriendlydisposalinaccordancewithrelevantnationalrequirements.Wecontinuetopromoteenvironmentalprotectionandrecyclingtoreusethematerialsgeneratedinbrewingprocess.In2021,therecyclerateofdrieddistiller’sgrainsanddriedwasteyeastsremainedstableat100%.RecyclingnotonlyreducesthegenerationofwastesbutalsocreatesaneconomicvalueofapproximatelyRMB420millionfortheGroup,ofwhichtherecycleddistiller’sgrainsandwasteyeastcontributeRMB250millionandRMB80millionrespectively.Westrivetoachieve100%recyclerateofdrieddistiller’sgrainanddriedwasteyeastinperiodofthe“14thFive-Year”PlanundertheEHSmanagement.Thedataofrecyclablewasteinthepasttwoyearsareasfollows:80華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedѼഛஈໄᄻ૝ي於二零二一年，本集團依照《中華人民共和國固體廢物污染環境防治法》修定了《華潤雪花啤酒固體廢物管理制度》，更有效地管理固體廢物。本集團減廢工作主要遵循減量化、資源化、無害化的原則，從採購到銷售，實施全流程的綠色運營模式。危險廢物的處理、處置及運輸單位均通過公開招標方式，選擇具備相關資質能力的單位進行處置和運輸，並按照國家相關法律法規要求辦理轉移手續。為了對運輸過程及最終處置去向進行有效監管，工廠採用在運輸車輛加裝全球定位系統(GPS)定位、運輸過程抽查、線路跟蹤等方式進行抽樣監管，確保廢棄物得到妥善的處理。另外，我們繼續執行《華潤雪花啤酒副產物及廢舊物資管理規定》，要求按類別貯存不同的固體廢棄物，通過對廢舊物資回收、分類、鑒定、貯存、保管、售賣和處理等全流程進行細化規定，達到防滲漏、防流失及防揚散的三防標準。本集團在回收酒糟時，要求酒糟承銷商的運輸車輛具備防止酒糟滴漏的防護措施；並鼓勵承銷商安裝烘乾設備，一旦未能實時處理，進行暫時烘乾，避免造成環境污染。為了確保廢物合規處置，我們亦會在每月對固廢物的處置過程進行跟蹤驗證，致力於做到廢舊物資回收有管理、有監督的閉環監控管理。€ʬᐑڭ܁ෂ઺ԃ二零二一年，本集團積極在各級公司組織開展系列線上培訓及公益活動，提高員工的環保意識。例如：•組織環境日、全國節能宣傳周和全國低碳日等環保宣傳教育活動；•組織線上環保專項檢查培訓、環境監測管理辦法制度培訓、環境風險排查及填報培訓和環保檢查工作要點培訓等。PROPERLYDISPOSEOFWASTESIn2021,theGroupformulatedthe“SolidWasteManagementSystemofCRSB”inaccordancewiththenewlyamended“LawofthePRConthePreventionandControlofEnvironmentPollutionCausedbySolidWastes”tomanagesolidwastesmoreeffectively.TheGroup’swastereductioneffortsmainlyfollowtheprinciplesofreduction,resourcefulnessandharmlessness.Wehaveimplementedgreenoperationmodelcoveringentireprocessfromprocurementtosale.Theunitsforhazardouswastetreatment,disposalandtransportwereselectedthroughpublictenderbywhichtheunitswithrelevantcapacitywereselectedconductdisposalandtransport,andthetransferregistrationwasmadeinaccordancewithrelevantlawsandregulationsofthecountry.Inordertoeffectivelymonitorthetransportprocessandthefinaldisposallocation,factoriesadoptedGlobalPositioningSystem(GPS)positioningontransportvehicles,samplinginthetransportprocess,routetracking,etc.tocarryoutsamplingregulation,withanaimtoensuretheappropriatedisposalofwastes.Inaddition,wecontinuetoimplementthe“RegulationsontheManagementofBy-productsandWasteMaterialsofCRSB”torequirethatdifferentsolidwastesshallbestoredbycategory.Throughthedetailedregulationforthewholeprocessofrecycling,classification,identification,storage,maintenance,sale,andtreatmentofwastematerials,wemeetthethreepreventionstandards,thatis,leakageprevention,losspreventionandscatteringprevention.Intermsofrecyclingdistiller’sgrains,contractvendorsarerequiredtoadoptprotectivemeasuresfortheirtruckstopreventleakageordripping.Wealsoencouragethevendorstoinstalldryingequipment,sothatdistiller’sgrainsthatcannotbedisposedofforthetimebeingcanbedriedtopreventpollutionoftheenvironment.Inordertoensurethatdisposaliscompliantwithpertinentregulations,wealsocheckandverifytheprocessofsolidwastedisposalonamonthlybasis,andarecommittedtoachievingmanagedandsupervisedclosed-loopcontrolandmanagementofwasteandobsoletematerialrecycling.(VI)PROMOTIONANDEDUCATIONOFENVIRONMENTALPROTECTIONToimprovetheenvironmentalawarenessofstaff,theGroupcarriedoutseriesofonlinetrainingprogramsandcharityeventsatalllevelswithinthecompaniesin2021,suchas:•OrganizedenvironmentalprotectionpublicityandeducationeventssuchasEnvironmentalDay,NationalEnergySavingPromotionalWeekandNationalLow-carbonDay;•Organizedonlinetraininginspecialenvironmentalinspections,environmentalmonitoringmanagementmeasuresandsystems,environmentalriskidentificationandfillingprocess,environmentalinspection,etc.81環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibilityCHAPTER4:SOCIALRESPONSIBILITY第四章社會責任關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff長期以來，本集團一直致力於推動社區關愛慈善公益事務，支持賑災濟難、扶助貧困，促進教育、保護環境等方面來關注社區。二零二一年，本集團秉持「釀造美好生活」的責任及理念，在原有慈善公益活動實施細則和社會責任管理制度基礎上，讓員工參與關愛社區活動，在利益相關方提升價值的同時，也為環境和社會帶來綠色和諧發展。二零二一年，本集團延續追蹤382項社會責任關鍵指標，其中針對社區關愛提出24項關鍵指標，鼓勵本集團各單位按照指標開展關愛社區行動。二零二一年，本集團全年開展慈善公益相關活動，以扶貧、救災募捐和防疫為核心，參與志願活動725人次，員工參與志願活動的時間2,200小時。€ɓٟึʮू本集團在賑災扶貧、促進教育及保護環境方面，一直推動關愛社會慈善公益事務，積極關注社區發展。於二零二一年，本集團鼓勵內部各單位開展形式多樣的項目，包括：•黔南工廠的關愛留守兒童項目；•依蘭工廠的「環境日」宣傳和「安全月」宣傳活動；•鞍山銷售大區組織「獻溫暖」活動，向鋼城環衛工人贈送禦寒抗饑物資；•福建區域公司開展系列公益活動，包括「學雷鋒」志願服務、社區大掃除、愛心獻血、抗疫志願服務等；•哈爾濱工廠與尚志市公安局反詐中心聯合開展電信網絡詐騙防範宣傳。Foralongtime,theGrouphasbeencommittedtopromotingcommunitycaringcharityaffairs,andhavepaidattentiontothecommunitydevelopmentinseveralfieldsincludingdisasterreliefandpovertyalleviation,educationpromotionandenvironmentalprotection.In2021,upholdingtheresponsibilityandconceptof“BrewingaBetterLife”,theGroup,onthebasisofexistingimplementationrulesforcharitableactivitiesandsocialresponsibilitymanagementsystem,encouragedemployeestoengageincommunitycaringactivities,bringinggreenandharmoniousdevelopmenttotheenvironmentandsocietywhileenhancingstakeholders’value.In2021,theGroupcontinuedtofollow382keyindicatorsforsocialresponsibility,ofwhich24keyindicatorswereforcommunitycaring,andencouragedeachunitoftheGrouptocarryoutcommunitycaringactionsinaccordancewiththeguidelines.In2021,theGroupconductedcharityeventsfortheentireyear,withpovertysupport,rescueanddonationandpandemicpreventionastheircore.Atotalof725volunteersparticipatedand2,200hoursrecordedforvolunteerevents.(I)SOCIALWELFAREIndisasterreliefandpovertyalleviation,educationpromotionandenvironmentalprotection,theGrouphasbeenpromotingsocialcharityaffairsandhasactivelypaidattentiontothecommunitydevelopment.In2021,theGroupencouragedeachinternalunittocarryoutvarioustypesofproject,including:•CareforLeft-behindChildrenProjectofQiannanPlant;•"EnvironmentalDay”and“SafetyMonth”promotionaleventatYilanPlant;•AnshanSalesRegionorganizeda"WarmthDedication"eventtodonatewarmclothesandfoodtoGangchengsanitationworkers;•FujianRegionalCompanycommencedaseriesofpublicwelfareactivities,including"LearnfromLeiFeng"volunteerservice,communitycleaning,blooddonation,anti-pandemicvolunteerservice,etc.;•HarbinPlantandAnti-FraudCenterofShangzhiCityPublicSecurityBureaujointlylaunchedapreventionpublicityontelecomandinternetscam.82華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedҧமпኪPOVERTYALLEVIATIONANDEDUCATIONSUPPORTACTIVITY本集團支持撫順市聚沙公益紅十字志願服務隊開展扶貧助學活動，捐款人民幣12,000元，並榮獲撫順市聚沙社區服務中心特殊貢獻獎。TheGroupsupportedtheFushunCityJushaCharityRedCrossVolunteerServicesTeamandcommencedapovertyandeducationsupportactivity,withdonationofRMB12,000,awardedtheSpecialContributionAwardbyFushunCityJushaSocialServicesCentre.ҤݳહӨFIGHTIngfloodandhelpingrescuing二零二一年七月，河南汛災嚴重，河南運城工廠積極開展防汛救災募捐活動，共捐款人民幣9,550元。另外，遼寧營銷中心下屬錦州餐飲業務部組織成立雪花錦州志願服務隊，與錦州當地雛鷹志願服務隊合作，共同助力河南救災。InJuly2021,HenanProvincewasaffectedbyseriousflood.TheYunchengfactoryinHenanactivelycommencethedonationeventforfloodpreventionandrescueanddonatedintotalRMB9,550.Moreover,JinzhouCateringBusinessDepartmentunderLiaoningSalesandMarketingCenterestablishedSnowJinzhouVolunteerServicesTeam,whoco-operatedwiththelocalEagletVolunteerServicesTeam,toofferassistanceinrescueinHenanProvince.ฌːᘠАLOVEBLOODDONATION二零二一年雷鋒紀念日到來之際，瀋陽工廠發出無償獻血愛心倡議，組織共27人愛心獻血幫助有需要的人。OntheoccasionoftheLeiFung’sMemorialDayin2021,theShenyangfactoryannouncedthevoluntaryblooddonationloveinitiativeandorganizedatotalof27peopletotakepartinthevoluntaryblooddonationevent,inordertohelppeopleinneed.83環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第四章社會責任CHAPTER4:SOCIALRESPONSIBILITY€ɚٟਜ๖ஷၾਞၾ除了經營啤酒業務，本集團始終秉承當地語系化經營的理念，透過不同方式努力推動當地經濟和改善本地居民的就業情況，達致社區共建。為響應國家政策的號召，本集團在疫情壓力下推出一系列就業計劃，助力緩解地方受疫情衝擊導致的就業問題，為經濟復甦提供動力。二零二一年，華潤雪花總部基地暨華潤雪花小鎮建設項目正式開工，並在蚌埠、涼山、杭州、黔南、濟南、湖南、廈門等生產基地進行產能升級或搬遷新建專案，吸納本地員工以及外出務工人員回鄉就業。此外，本集團也於近年開展校園招聘，招聘本地應屆大學生及本地人員，帶動大學生及當地就業的同時，也為本集團業務發展儲蓄人才。另外，我們積極與當地院校合作，通過學業及就業支援、專業技能培訓等方式，提升本地居民的職業技能及就業機會。(II)COMMUNITYCOMMUNICATIONANDENGAGEMENTInadditiontooperatingbeerbusiness,theGroupstillupholdstheconceptoflocalizedoperationandstrivestopromotelocaleconomyandimprovetheemploymentoflocalresidentstoachievejointcommunityconstruction.Inresponsetothenationalpolicy,theGrouplaunchedaseriesofemploymentprogramsunderthepressureofthepandemic,tosolvelocalemploymentproblemscausedbypandemicandboosttheeconomicrecovery.In2021,theconstructionofCRSnowheadquartersandCRSnowbeertownconstructionprojecthadbeencommenced.TherehavebeenrelocationandconstructionprojectsandcapacityupgradeprojectsinplantsincludingBengbu,Liangshan,Hangzhou,Qiannan,HunanandXiamen.Theseproductionprojectsareexpectedtohelprecruitinglocalemployeesandmigrantworkerstoreturntotheirhometownsforemployment.Inaddition,theGrouphasalsocarriedouton-campusrecruitmentinrecentyears,recruitinglocalfreshgraduatesandlocalpersonnel,whichnotonlypromotestheemploymentofuniversitystudentsandlocals,butalsoattractstalentsfortheGroup’sbusinessdevelopment.Besides,weactivelyco-operatedwithlocaluniversitiesandcollegestoimprovelocalresidents’vocationalskillsandincreasetheiremploymentopportunitiesthroughacademicandemploymentsupport,andprofessionalskillstraining.ࣧ෤ם໌On-campusrecruitment華潤雪花2022屆秋季校招圓滿收官，完成28所高校宣講，累計收取簡歷11,599份，有望招徠更多新鮮血液，為本集團帶來更多活力。The2022autumnon-campusrecruitmentofCRSnowhasendedsuccessfullywith28collegesanduniversitiesvisitedand11,599resumesreceived,whichisexpectedtoattractmorefreshbloodandbringmorevitalitytotheGroup.84華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimited€ɧҤޥԣછʈЪ因應新型冠狀病毒肺炎疫情，本集團第一時間發佈疫情預警信息，啟動應急響應，積極組織有效應對。本集團成立的疫情決策小組，繼續保持嚴格的監管工作，明確各單位各部門的職責和措施，確保有效的領導指揮，完善預防控制和監督管理體系，繼續認真履行各項防控疫情的職責，確保全面落實防控疫情工作。本集團不但定期召開工作會議，還跟進疫情最新發展、分析形勢，協調督促各單位部門遵守落實防疫工作情況。應對疫情挑戰，本集團建立有「外防輸入內防擴散」的常態管理機制，以嚴防疫情輸入及在社區爆發。我們根據國家最新政策公佈條款定立機制細節，結合地方政策的實際情況，本集團組織返崗復工人員健康管理，常態化疫情防控措施，切實推進本集團各單位順利復工復產，減低傳播風險。同時，本集團仍然實施彈性工作制，避免員工於通勤及辦公空間群聚，並允許個別員工因應疫情關係採取遠程辦公。疫情下，我們也十分關心員工的心理健康，透過內部「潤工作－e潤心坊」模塊，為員工提供心理健康疏導。(III)PREVENTIONANDCONTROLOFCOVID-19InviewoftheCOVID-19,theGroupreleasedearlywarninginformationofthepandemic,initiatedemergencyresponseandactivelyorganizedeffectiveresponse.Thepandemicdecision-makingteamsetupbytheGroupcontinuestomaintainstrictsupervision,clarifiesallunitsanddepartmentsresponsibilityandmeasurestoensureaneffectiveleadership,andimprovesthepreventionandcontrolsystemaswellassupervisionandmanagementsystem,continuingtostrictlyandseriouslycarryoutitsanti-pandemicdutiesandensuringtheimplementationofall-roundanti-pandemicpreventionandcontrolwork.TheGroupnotonlyconvenesregularworkmeetings,butalsofollowsuponthelatestdevelopmentofthepandemic,analyzesthesituation,co-ordinatesandoverseestheimplementationofthepandemicpreventionworkbyallunitsanddepartments.Inresponsetothechallengesimposedbythepandemic,theGrouphasestablishedanormalizedpandemicmanagementmechanismof“preventingimportedcasesandinternalspreading”,inordertopreventimportedinfectionandoutbreakincommunities.Weformulatedadetailedmechanisminaccordancewiththelatestnationalpolicyannouncements.Incombinationwithlocalpoliciesandactualconditions,theGroupconductshealthmanagementforstaffreturningtoworkandimplementsnormalizedpandemicpreventionandcontrolmeasures,effectivelypromotingsmoothresumptionofworkandproductioninallunitsoftheGroupandreducingtheriskofspreading.Meanwhile,theGroupstillimplementsaflexibleworkingsystemtoavoidthestaffgatheringinthecommutingandofficespaceandallowscertainemployeesworkinginremoteofficesduetothepandemic.Wecareaboutthementalhealthofemployeesunderpandemicbyprovidingmentalhealthcounselingthroughtheinternal“Rwork–e-ResourcesMindWorkshop”module.ପ઺ፄΥeࣧΆΥЪIndustry-educationintegration,school-enterpriseco-operation二零二一年，本集團分別與吉林大學、華中農業大學、湖北師範大學、浙江工商大學和長江大學等學院合作，組織學生到華潤雪花啤酒旗下工廠現場參觀學習。本集團很自豪可以成為大學生社會實踐基地，宣傳華潤雪花啤酒文化，吸引優質人才。In2021,theGroupco-operatedwithinstitutionsincludingJilinUniversity,HuazhongAgriculturalUniversity,HubeiNormalUniversity,ZhejiangGongshangUniversityandYangtzeUniversity,organizedstudentsforon-siteeducationtoursattheplantsunderCRSB.TheGroupisproudtoflourishasasocialpracticebaseforuniversitystudents,promotingCRSBcultureandattractingqualitytalentsatthesametime.85環境、社會及管治報告2021Environmental,SocialandGovernanceReport附錄Appendix第四章社會責任Chapter4:SocialResponsibility關於本報告Aboutthisreport前言Foreword關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff第四章社會責任CHAPTER4:SOCIALRESPONSIBILITY本集團矢志為員工創造符合國家職業衛生標準和衛生要求的工作環境，也視持續支援各部門的防疫措施為必要的工作，疫情期間積極定期採購防疫的醫療物資，確認防疫用品清單，為員工提供口罩、消毒液等必要的防疫用品，確保員工有足夠安全的防護。本集團重視各個辦公區域、生產工地和公共區域的衛生管理，每日安排專人進行殺菌消毒，確保員工有一個整潔的工作環境。同時，本集團亦通過線上線下結合的方式，向員工宣傳防疫知識，傳播防護技能，提升員工自我保護意識。二零二一年，本集團除了在內部嚴格落實防疫工作外，亦鼓勵員工投身志願者活動，積極加入社區防疫工作。如本集團大連工廠對參加防疫志願活動的員工視同正常出勤，並通報嘉獎。同時，本集團各下屬單位也向全國各地衛生防疫部門捐贈防疫物資和生活保障物資，樹立負責任、有擔當的企業形象。其中，本集團甘青藏區域公司於二零二一年十月組織「情係金城、共抗疫情者」抗疫物資捐贈活動，向蘭州市安寧區捐贈醫用防護服等物資500套，價值人民幣30,000元。該公司為所在社區抗擊疫情貢獻一份力量，因此榮獲蘭州市安寧區慈善協會頒發的「抗擊疫情貢獻單位」榮譽稱號。TheGroupiscommittedtocreatingaworkingenvironmentforitsemployeesthatmeetsthenationaloccupationalsafetyandhealthstandardandtherequirementsofhygiene,anditdeemspandemicpreventionsupportmeasuresasanecessaryworkforeachdepartmentandregularlyprocuresanti-pandemicmedicalsupplies.Also,duringthepandemic,weconfirmthelistofsuppliesforpandemicpreventiontoactivelyprovideemployeeswithnecessarymasksanddisinfectants,ensuringasufficientandsafeprotectionforemployees.TheGroupstrengthensthesanitationmanagementofvariousofficeareas,manufacturingsitesandpublicareas,andarrangesforspecially-assignedpersonneltocarryoutsterilisationanddisinfectioneverydaytoensureacleanandtidyworkingenvironmentforstaff.Atthesametime,theGrouppublicizespandemicpreventionknowledge,teachesprotectiveskills,andimprovesemployees’awarenessofself-protectionthroughthecombinationofonlineandofflinemethods.In2021,inadditiontothestrictimplementationoftheinternalpandemicpreventionwork,theGroupalsoencourageemployeestoparticipateinvolunteeractivitiesandactivelyparticipateincommunitypandemicpreventionwork.Forexample,theDalianPlantoftheGrouphastakentheemployeeswhoparticipatedinpandemicpreventionvolunteeractivitiesasnormalattendancetoworkandissuedorderofcommendationaccordingly.Atthesametime,allsubsidiariesoftheGroupalsodonatedanti-pandemicmaterialsandlivingsupportmaterialstohealthandanti-pandemicdepartmentsacrossthecountry,establishingaresponsibleandreliablecorporateimage.Amongwhich,theGanqinghai-TibetregionalcompanyoftheGrouporganizedthe“LoveinJincheng,FightagainstthePandemicTogether”anti-pandemicmaterialdonationactivityinOctober2021,donating500setsofmedicalprotectiveclothingandothermaterialswhichamountedtoRMB30,000toAnningDistrict,LanzhouCity.Thatcompanywasthereforeawardedthehonorarytitleof“EnterpriseDevotedtotheFightagainstthePandemic”byLanzhouAnningDistrictCharityAssociationduetoitscontributiontothelocalcommunity.86華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedAPPENDIX:INDEXOFCONTENTSACCORDINGTOTHEESGREPORTINGGUIDEOFHONGKONGSTOCKEXCHANGE附錄：香港交易所《環境、社會及管治報告指引》索引ᐑྤeٟึʿ၍طܸᅺ॰ˏIndexofESGIndicatorsGRI๟ۆʫ࢙॰ˏIndexofGRIIndicatorsמᚣࠫᇁPagenumberAᐑྤAEnvironmentala1ર׳يemission一般披露GeneralDisclosure有關廢氣及溫室氣體排放、向水及土地的排污、有害及無害廢棄物的產生等的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例。Informationon:(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignificantimpactontheissuerrelatingtoairandgreenhousegasemissions,dischargesintowaterandland,andgenerationofhazardousandnon-hazardouswaste.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI305：排放及GRI306：污水及廢棄物）GRI305：排放：管理方針披露指引GRI307：有關環境保護的法規遵守：披露項目307–1GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI305:Emissions,andGRI306:EffluentsandWaste)GRI305:Emissions:ManagementapproachdisclosuresguidanceGRI307:EnvironmentalCompliance:Disclosure307–163-80A1.1排放物種類及相關排放資料。Thetypesofemissionsandrespectiveemissionsinformation.GRI305：排放：披露項目305–1,305–2,305–3GRI305:Emissions:Disclosures305–1,305–2,305–3,68-69,74-75A1.2直接（範圍1）及能源間接（範圍2）排放溫室氣體排放量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。Direct(Scope1)andindirect(Scope2)greenhousegasemissionsintotal(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).GRI305：排放：披露項目305–1,305–2,305–3及305–4GRI305:Emissions:Disclosures305–1,305–2,305–3,305–468A1.3所產生有害廢棄物總量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。Totalhazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).GRI306：污水及廢棄物：披露項目306–2(a)GRI306:EffluentsandWaste:Disclosure306–2(a)79-80A1.4所產生無害廢棄物總量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。Totalnon-hazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).GRI306：污水及廢棄物：披露項目306–2(b)GRI306:EffluentsandWaste:Disclosure306–2(b)79A1.5描述所訂立的排放量目標及為達到這些目標所採取的步驟。Descriptionoftheemissionstarget(s)setandstepstakentoachievethem.GRI103：管理方針：披露項目103–2（使用於GRI305：排放）GRI305：排放：匯報要求1.2及披露項目305–5GRI103:ManagementApproach:Disclosure103–2(usedtogetherwithGRI305:Emissions)GRI305:Emissions:Clause1.2andDisclosure305–519,66-69,74-76A1.6描述處理有害及無害廢棄物的方法，及描述所訂立的減廢目標及為達到這些目標所採取的步驟。Descriptionofhowhazardousandnonhazardouswastesarehandled,anddescriptionofreductiontarget(s)setandstepstakentoachievethem.GRI103：管理方針：披露項目103–2（使用於GRI306：污水及廢棄物）GRI306：污水及廢棄物：披露項目306–2及306–4GRI103:ManagementApproach:Disclosure103–2(usedtogetherwithGRI306:EffluentsandWaste)GRI306:EffluentsandWaste:Disclosures306–2and306–419,65,79-8087環境、社會及管治報告2021Environmental,SocialandGovernanceReport關於本報告Aboutthisreport前言Foreword附錄Appendix關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff附錄：香港交易所《環境、社會及管治報告指引》索引APPENDIX:INDEXOFCONTENTSACCORDINGTOTHEESGREPORTINGGUIDEOFHONGKONGSTOCKEXCHANGEᐑྤeٟึʿ၍طܸᅺ॰ˏIndexofESGIndicatorsGRI๟ۆʫ࢙॰ˏIndexofGRIIndicatorsמᚣࠫᇁPagenumbera2༟๕Դ͜useofresources一般披露GeneralDisclosure有效使用資源（包括能源、水及其他原材料）的政策。Policiesontheefficientuseofresources,includingenergy,waterandotherrawmaterials.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI301：物料，GRI302：能源及GRI303：水）GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI301:Materials,GRI302:Energy,andGRI303:Water)63-80A2.1按類型劃分的直接及╱或間接能源（如電、氣或油）總耗量（以千個千瓦時計算）及密度（如以每產量單位、每項設施計算）。Directand/orindirectenergyconsumptionbytype(e.g.electricity,gasoroil)intotal(kWhin’000s)andintensity(e.g.perunitofproductionvolume,perfacility).GRI302：能源：披露項目302–1及302–3GRI302:Energy:Disclosures302-1and302-367A2.2總耗水量及密度（如以每產量單位、每項設施計算）。Waterconsumptionintotalandintensity(e.g.perunitofproductionvolume,perfacility).不適用N/A73A2.3描述所訂立的能源使用效益目標及為達到這些目標所採取的步驟。Descriptionoftheenergyuseefficiencytarget(s)set,andstepstakentoachievethem.GRI103：管理方針：披露項目103–2（使用於GRI302：能源）GRI302：能源：披露項目302–4及302–5GRI103:ManagementApproach:Disclosure103–2(usedtogetherwithGRI302:Energy)GRI302:Energy:Disclosures302–4and302–519,66-69A2.4描述求取適用水源上可有任何問題，以及所訂立的用水效益目標及為達到這些目標所採取的步驟。Descriptionofwhetherthereisanyissueinsourcingwaterthatisfitforpurpose,waterefficiencytarget(s)setandstepstakentoachievethem.GRI103：管理方針：披露項目103–2（使用於GRI303：水）GRI303：水：披露項目303–3GRI103:ManagementApproach:Disclosure103–2(usedtogetherwithGRI303:Water)GRI303:Water:Disclosure303–319,72-76A2.5製成品所用包裝材料的總量（以噸計算）及（如適用）每生產單位佔量。Totalpackagingmaterialusedforfinishedproducts(intonnes)and,ifapplicable,withreferencetoperunitproduced.GRI301：物料：披露項目301–1GRI301:Materials:Disclosure301–176-78a3ᐑྤʿ˂್༟๕theenvironmentandnaturalresources一般披露GeneralDisclosure減低發行人對環境及天然資源造成重大影響的政策。Policiesonminimisingtheissuer’ssignificantimpactontheenvironmentandnaturalresources.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI301：物料，GRI302：能源，GRI303：水，GRI304：生物多樣性，GRI305：排放及GRI306：污水及廢棄物）GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI301:Materials,GRI302:Energy,GRI303:Water,GRI304:Biodiversity,GRI305:Emissions,andGRI306:EffluentsandWaste).66-80A3.1描述業務活動對環境及天然資源的重大影響及已採取管理有關影響的行動。Descriptionofthesignificantimpactsofactivitiesontheenvironmentandnaturalresourcesandtheactionstakentomanagethem.GRI103：管理方針：披露項目103–1及103–2（使用於GRI301：物料，GRI302：能源，GRI303：水，GRI304：生物多樣性，GRI305：排放及GRI306：污水及廢棄物）GRI303：水：披露項目303–2GRI304：生物多樣性：披露項目304–2GRI306：污水及廢棄物：披露項目306–3(c)及306–5GRI103:ManagementApproach:Disclosures103–1and103–2(usedtogetherwithGRI301:Materials,GRI302:Energy,GRI303:Water,GRI304:Biodiversity,GRI305:Emissions,andGRI306:EffluentsandWaste)GRI303:Water:Disclosure303–2GRI304:Biodiversity:Disclosure304–2GRI306:EffluentsandWaste:Disclosures306–3(c)and306–566-8088華潤啤酒（控股）有限公司ChinaResourcesBeer(Holdings)CompanyLimitedᐑྤeٟึʿ၍طܸᅺ॰ˏIndexofESGIndicatorsGRI๟ۆʫ࢙॰ˏIndexofGRIIndicatorsמᚣࠫᇁPagenumbera4ंࡉᜊʷClimateChange一般披露GeneralDisclosure識別及應對已經及可能會對發行人產生影響的重大氣候相關事宜的政策。Policiesonidentificationandmitigationofsignificantclimate-relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI201：經濟績效)GRI102：一般揭露：披露項目102-29GRI103:ManagementApproach:Disclosure103-2(c-i)(usedtogetherwithGRI201:EconomicPerformance)GRI102:GeneralDisclosures:Disclosure102-2966-71A4.1描述已經及可能會對發行人產生影響的重大氣候相關事宜，及應對行動。Descriptionofthesignificantclimate-relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer,andtheactionstakentomanagethem.GRI201：經濟表現：披露項目201-2氣候變遷所產生的財務影響及其他風險與機會GRI201:EconomicPerformanceDisclosure201-2Financialimplicationsandotherrisksandopportunitiesduetoclimatechange.66-71B.ٟึB.Socialb1྇඿employment一般披露GeneralDisclosure有關薪酬及解僱、招聘及晉升、工作時數、假期、平等機會、多元化、反歧視以及其他待遇及福利的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。Informationon:(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignificantimpactontheissuerrelatingtocompensationanddismissal,recruitmentandpromotion,workinghours,restperiods,equalopportunity,diversity,anti-discrimination,andotherbenefitsandwelfare.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI202：市場地位，GRI401：僱傭，GRI405：員工多元化與平等機會及GRI406：反歧視）GRI419：遵守社會及經濟領域的法規：披露項目419–1GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI202:MarketPresence,GRI401:Employment,GRI405:DiversityandEqualOpportunity,GRI406:Non-discrimination)GRI419:SocioeconomicCompliance:Disclosure419–146-51B1.1按性別、僱傭類型（如全職或兼職）、年齡組別及地區劃分的僱員總數。Totalworkforcebygender,employmenttype(forexample,full-timeorpart-time),agegroupandgeographicalregion.GRI102：一般披露：披露項目102–8(a),102–8(b)及102–8(c)GRI405：員工多元化與平等機會：披露項目405–1(b-ii)GRI102:GeneralDisclosures:Disclosures102–8(a),102–8(b),and102–8(c)GRI405:DiversityandEqualOpportunity:Disclosure405–1(b-ii)49-50B1.2按性別、年齡組別及地區劃分的僱員流失比率。Employeeturnoverratebygender,agegroupandgeographicalregion.GRI401：僱傭：披露項目401–1(b)GRI401:Employment:Disclosure401–1(b)50b2਄ੰၾτΌhealthandsafety一般披露GeneralDisclosure有關提供安全工作環境及保障僱員避免職業性危害的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。Informationon:(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignificantimpactontheissuerrelatingtoprovidingasafeworkingenvironmentandprotectingemployeesfromoccupationalhazards.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI403：職業健康及安全）GRI419：遵守社會及經濟領域的法規：披露項目419–1GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI403:OccupationalHealthandSafety)GRI419:SocioeconomicCompliance:Disclosure419–159-6289環境、社會及管治報告2021Environmental,SocialandGovernanceReport關於本報告Aboutthisreport前言Foreword附錄Appendix關於我們AboutUs環境、社會及管治體系Environmental,SocialandGovernanceSystem第四章社會責任Chapter4:SocialResponsibility第一章產品及營運慣例Chapter1:ProductsandOperatingPractices第三章環境保護Chapter3:EnvironmentalProtection第二章關懷員工Chapter2:CareforStaff附錄：香港交易所《環境、社會及管治報告指引》索引APPENDIX:INDEXOFCONTENTSACCORDINGTOTHEESGREPORTINGGUIDEOFHONGKONGSTOCKEXCHANGEᐑྤeٟึʿ၍طܸᅺ॰ˏIndexofESGIndicatorsGRI๟ۆʫ࢙॰ˏIndexofGRIIndicatorsמᚣࠫᇁPagenumberB2.1過去三年（包括匯報年度）每年因工亡故的人數及比率。Numberandrateofwork-relatedfatalitiesoccurredineachofthepastthreeyears(includingreportingyears).GRI403：職業健康及安全：披露項目403–2GRI403:OccupationalHealthandSafety:Disclosure403–259B2.2因工傷損失工作日數。Lostdaysduetoworkinjury.GRI403：職業健康及安全：披露項目：403–2GRI403:OccupationalHealthandSafety:Disclosure403–260B2.3描述所採納的職業健康與安全措施，以及相關執行及監察方法。Descriptionofoccupationalhealthandsafetymeasuresadopted,howtheyareimplementedandmonitored.GRI103：管理方針：披露項目103–2及103–3(a-i)（使用於GRI403：職業健康及安全）GRI103:ManagementApproach:Disclosure103–2and103–3(a-i)(usedtogetherwithGRI403:OccupationalHealthandSafety)59-62b3೯࢝੃৅developmentandtraining一般披露GeneralDisclosure有關提升僱員履行工作職責的知識及技能的政策。描述培訓活動。Policiesonimprovingemployees’knowledgeandskillsfordischargingdutiesatwork.Descriptionoftrainingactivities.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI404：訓練與教育）GRI404：訓練與教育：披露項目404–2(a)GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI404:TrainingandEducation)GRI404:TrainingandEducation:Disclosure404–2(a)54-58B3.1按性別及僱員類別（如高級管理層、中級管理層等）劃分的受訓僱員百分比。Thepercentageofem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cesBeer(Holdings)CompanyLimitedᐑྤeٟึʿ၍طܸᅺ॰ˏIndexofESGIndicatorsGRI๟ۆʫ࢙॰ˏIndexofGRIIndicatorsמᚣࠫᇁPagenumberb7ˀ஭Ϯanti-corruption一般披露GeneralDisclosure有關防止賄賂、勒索、欺詐及洗黑錢的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。Informationon:(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignificantimpactontheissuerrelatingtobribery,extortion,fraudandmoneylaundering.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI205：反貪污）GRI205：反貪污：披露項目205–3GRI419：遵守社會及經濟領域的法規：披露項目419–1GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI205:Anti-corruption)GRI205Anti-corruption:Disclosure205–3GRI419:SocioeconomicCompliance:Disclosure419–143-45B7.1於匯報期內對發行人或其僱員提出並已審結的貪污訴訟案件的數目及訴訟結果。Numberofconcludedlegalcasesregardingcorruptpracticesbroughtagainsttheissueroritsemployeesduringthereportingperiodandtheoutcomesofthecases.GRI205：反貪污：披露項目205–3GRI205:Anti-corruption:Disclosure205–345B7.2描述防範措施及舉報程序，以及相關執行及監察方法。Descriptionofpreventivemeasuresandwhistle-blowingprocedures,howtheyareimplementedandmonitored.GRI102：一般披露：披露項目102–17GRI103：管理方針：披露項目103–2及103–3(a-i)（使用於GRI205：反貪污）GRI205：反貪污：匯報要求1.2GRI102:GeneralDisclosures:Disclosure102–17GRI103:ManagementApproach:Disclosures103–2and103–3(a-i)(usedtogetherwithGRI205:Anti-corruption)GRI205:Anti-corruption:Clause1.243-45B7.3描述向董事及員工提供的反貪污培訓。Descriptionofanticorruptiontrainingprovidedtodirectorsandstaff.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI413：本地社區）GRI103:ManagementApproach:Disclosures103–2(c-i)(usedtogetherwithGRI413:LocalCommunities)44b8ٟਜҳ༟Communityinvestment一般披露GeneralDisclosure有關以社區參與來了解營運所在社區需要和確保其業務活動會考慮社區利益的政策。Policiesoncommunityengagementtounderstandtheneedsofthecommunitieswheretheoperationislocatedandtoensureitsactivitiestakeintoconsiderationthecommunities’interests.GRI103：管理方針：披露項目103–2(c-i)（使用於GRI413：本地社區）GRI103:ManagementApproach:Disclosure103–2(c-i)(usedtogetherwithGRI413:LocalCommunities)81-85B8.1專注貢獻範疇（如教育、環境事宜、勞工需求、健康、文化、體育）。Focusareasofcontribution(e.g.education,environmentalconcerns,labourneeds,health,culture,sport).GRI203：間接經濟影響：披露項目203–1(a)GRI203:IndirectEconomicImpacts:Disclosure203–1(a)32,81-85B8.2在專注範疇所動用資源（如金錢或時間）。Resourcescontributed(e.g.moneyortime)tothefocusarea.GRI201：經濟表現：披露項目201–1(a-ii)GRI201:EconomicPerformance:Disclosure201-1(a-ii)81-82,85ήѧj࠰ಥᝄ˺ಥᝄ༸26໮ശᆗɽข23ᅽ2301&2310܃ཥ༑j852-2360-9722ෂॆj852-2874-0280ၣѧjwww.crbeer.com.hkཥඉjinfo@crb.cnAddress:Room2301&2310,23/F.,ChinaResourcesBuilding,26HarbourRoad,Wanchai,HongKongTel:852-2360-9722Fax:852-2874-0280Website:www.crbeer.com.hkEmail:info@crb.cn