CafedeCoralHoldingsLimited大家樂集團有限公司＊(IncorporatedinBermudawithlimitedliability)（於百慕達註冊成立之有限公司）StockCode股份代號：3413•......2022/23SustainabilityReport可持續發展報告Foridentificationpurposeson/y僙供參考Contents目錄MessagefromtheChairman主席的話2MessagefromtheManagementBoard管理局的話3AboutthisReport關於本報告4CafédeCoralGroupataGlance大家樂集團簡介5PerformanceHighlights表現概覽6OurApproachtoSustainability我們的可持續發展方針7OurSustainabilityPillars我們的可持續發展範疇CateringtoCustomers以客為先16EmpoweringourEmployees員工為本34FocusingonFood專注食物54PreservingthePlanet保護環境72PerformanceDataSummary表現數據摘要90AwardsandRecognitions獎項及榮譽95Appendix–HKEXESGReportingGuideIndex附錄–香港聯交所《環境、社會及管治報告指引》索引98MessagefromtheChairman主席的話Aslifereturnstonormalafterthreeyearsunderthepandemic,Café隨著三年疫情過去，大家的生活開始回復正deCoralGroupisdelightedtobecelebratingour55thanniversary常，此時也迎來大家樂集團成立五十五周年withthepeopleofHongKong.Duringthepastfewyears,challenges之慶。過去數年的社交距離措施、旅遊及營includingsocialdistancingmeasures,travelrestrictionsandoperating運限制為集團帶來重重挑戰，考驗我們業務limitationsseverelytestedtheagilityandresilienceofourbusiness.的靈活性和應變能力。自本年初疫情相關的Withtheliftingofallmajorpandemic-relatedrestrictionsearlierthis主要限制措施解除後，我們樂見香港經濟逐year,HongKong’seconomyisontheroadtorecovery.漸踏上復甦之路。Oursteadfastcommitmenttosustainabilityhelpedtoguideus集團對可持續發展理念的堅持，引領我們過throughtheunprecedentedstormofthepastthreeyears.Foundedon去三年經歷前所未有的難關。我們的可持續thepillarsofCateringtoCustomers,EmpoweringourEmployees,發展策略著重「以客為先」、「員工為本」、「專FocusingonFood,andPreservingthePlanet,oursustainability注食物」及「保護環境」四大範疇，有助推動業strategypavesthewayforcontinuousbusinessdevelopmentwhile務繼續發展，同時為所有與業務有關人士創creatinglong-termvalueforallstakeholders.造長遠價值。Withsignsofeconomicrecoveryemergingaftertheliftingof自防疫限制措施撤銷後，經濟逐步復甦，我pandemicrestrictions,wearereviewingandupdatingouroperating們正審視和調整營運模式，以便把握商機、modelstocapturebusinessopportunities,expandmarketshare,and擴大市場佔有率，並與社區維持聯繫。connectwiththecommunity.逾半個世紀以來，我們對可持續發展目標堅Formorethanhalfacentury,wehaveremainedtruetoour定不移，這些原則已成為業務和日常營運的sustainabilitygoals.Throughgoodtimesandbad,theseprinciples重心，風雨不改。有賴顧客、員工、合作夥伴、formthecoreofourbusinessanddailyoperations.Buildingonthe投資者及廣大社區的鼎力支持，集團將昂然tremendoussupportofourcustomers,staff,partners,investorsand步入下一個五十年，邁向更遠的將來。thewidercommunity,welookforwardtoguidingourbusinessthroughthenexthalfofacentury,andbeyond.LoHoiKwong,Sunny大家樂集團主席ChairmanofCafédeCoralGroup羅開光2SustainabilityReport2022/23MessagefromtheManagementBoard管理局的話GrowingtogetherwithHongKongforoverhalf-century,Caféde大家樂集團一直與香港同步成長逾半世紀，CoralGroupiscommittedtodeliveringqualityfoodandservice致力為每位顧客提供優質食品及服務。可持toeverycustomer.Sustainabilityprinciplesareintegratedintoour續發展原則已融入我們的管理之道，多年來managementphilosophy,fosteringsteadybusinessgrowthoverthe推動業務穩步發展，並帶領集團跨過每個艱yearsandtheresiliencetonavigatethroughdifficulttimes.Nowthat難時刻。疫情已經過去，我們衷心感謝所有thepandemicisbehindus,weremaindeeplythankfultoallofour與業務有關人士過往數年對我們的支持。stakeholdersfortheircontinuedsupportduringthechallengingpastfewyears.本財政年度開始時正值香港第五波新冠疫情的尾聲，並於通關和防疫限制措施逐步放寬Thefinancialyearbeganduringtheendofthefifthwaveof後完結，故此我們對經濟環境審慎樂觀。雖COVID-19inHongKong,andendedwiththereopeningofthe然前景令人鼓舞，但我們繼續保持警覺，留border,andagradualrelaxationofpandemicrestrictions,leadingtoa意任何可能影響集團復甦的潛在風險。cautiouslyoptimisticoutlookfortheeconomy.Althoughbrighterdaysareclearlyahead,weremainalertforanypotentialrisksthatmay在後疫情時代，勞動力嚴重短缺成為迫切的affectourrecovery.難題之一，影響我們的業務以至整個飲食業。我們已推出多項措施招攬及挽留人才，並加Post-pandemic,oneoftheimmediatechallengesfacingourbusiness,倍努力建立安全、公平及愉快的工作環境，andthecateringindustryasawhole,isasignificantshortageof協助員工盡展所長。同時，我們確保提供充labour.Wehavelaunchedinitiativestorecruitandretaintalent,and足的培訓予所有員工，以幫助他們發展事業。putextraeffortintocreatingasafe,fairandengagingworkplacethatsupportsourpeopleinreachingtheirfullpotential.Atthesametime,疫情為香港的市場環境帶來深遠影響，我們weensureallemployeeshaveadequatetrainingtoadvancetheir迅速調整業務模式，以滿足消費者不斷變化careers.的喜好。除了為顧客提供優質的用餐體驗，我們透過全新品牌企劃「有大家，就有大家Thepandemichadaprofoundimpactonthemarketenvironment樂」，與顧客建立感情連繫。該企劃分享有關inHongKong,andwequicklyadjustedourbusinessmodelsto家庭及友誼的窩心小品，配合慈善活動支持meetchangingconsumerpreferences.Lookingbeyondthedining有需要人士。我們履行對社區的責任，推出experience,wetookanewapproachtoemotionallyconnectwith食物援助計劃「大家開飯」，在疫情期間給予customersthroughour“TasteofTogetherness”brandcampaign,1,200萬港元食物援助額支援3,000名受惠人whichsharedheartwarmingstoriesoffamilyandfriendship,backed士，協助他們面對經濟困難。byacharitycampaigntosupportthoseinneed.Aspartofourresponsibilitytothecommunity,weintroducedourfoodassistance集團緊貼業界最新發展，投資數碼化及自動programme“BonAppetitCafé”,offering$12millionworthoffood化解決方案，包括在店內加添機械人提供服supportto3,000beneficiariesfacingfinancialdifficultyduringthe務，更新「Club100」應用程式及改善自助點pandemic.餐工具，從而提升效率及顧客的整體用餐體驗。Keepingupwiththelatestindustrydevelopments,theGrouphas高溫及極端天氣事件越見頻繁，足見氣候變investedindigitalisationandautomatedsolutionsincludingin-化的威脅迫在眉睫。我們進行了氣候風險評storeservingrobots,arevampofourClub100appandenhanced估，以衡量集團對各類極端天氣事件的適應self-orderingtools,allowingustooptimiseefficiencywhileimproving能力，並制定緩解方案，務求加強我們面對customers’overalldiningexperience.任何潛在風險的應變能力。Withtheoccurrenceofhightemperaturesandextrememeteorological我們一直盡力減少業務營運的碳足跡及用水eventscontinuingtoincrease,werecognisethethreatofclimate量，並承諾減少產生有機廢物。香港全線分changeishittingusfasterthanexpected.Wehaveconducteda店已實行廚餘分類措施，部分分店更在政府climateriskassessmenttoevaluatetheGroup’sadaptabilitytovarious及業主的支持下展開廚餘回收。我們繼續監extremeclimateevents,anddevelopedmitigationplanstoenhance察和分析業務營運的數據，尋求減少廚餘密ourresiliencetoanypotentialrisks.度的新方案。Wehavebeenproactivelyminimisingourcarbonfootprintandwater適逢集團五十五周年誌慶，我們有幸得到所consumptionfromouroperations,andmadeafirmcommitmentto有與業務有關人士繼續支持。疫情的出現正reducedailyoutputoforganicwaste.AllofourHongKongoutlets好印證我們的可持續發展工作行之有效，讓haveimplementedfoodwasteseparationpractices,whilesomehave我們在極其嚴峻的營商環境中仍然靈活應變。startedfoodwasterecyclingwiththesupportofthegovernment我們將繼續致力推動可持續發展，為業界帶andlandlords.Wecontinuouslymonitorandanalysedatafromour來正面影響，創造更美好的將來。operationstoexplorenewsolutionsforloweringfoodwasteintensity.Aswecelebrateour55thanniversary,weareproudtocountonthecontinuedsupportofallourstakeholders.Theturbulentdaysofthepandemichaveproventheeffectivenessofoursustainabilityefforts,whichhaveallowedustoremainagileandresilientunderthetoughestbusinessconditions.Lookingtocreateabetterfuture,wearecommittedtofosteringsustainabledevelopmentanddrivingpositivechangeintheindustry.ForandonbehalfoftheManagementBoard代表管理局LoTakShing,Peter首席執行官ChiefExecutiveOfficer羅德承HongKong,15June2023香港，二零二三年六月十五日可持續發展報告2022/233AboutthisReport關於本報告ThisreportcoversCafédeCoralGroup’skeyenvironmental,social本報告涵蓋大家樂集團於二零二二年四月一andgovernance(ESG)initiativesandachievementsfrom1April2022日至二零二三年三月三十一日（「報告年度」）to31March2023(“thereportingyear”).Unlessotherwisestated,it期間的環境、社會及管治主要措施及成就。coversouroperationsinHongKongandMainlandChina.Thereport除非另有說明，本報告涵蓋我們在香港及中ispreparedinaccordancewiththe“complyorexplain”provisions國內地的業務營運。本報告根據《香港聯合交oftheEnvironmental,SocialandGovernanceReportingGuidein易所有限公司證券上市規則》附錄二十七之《環Appendix27oftheRulesGoverningtheListingofSecuritiesonThe境、社會及管治報告指引》（「香港聯交所環境、StockExchangeofHongKongLimited(the“HKEXESGReporting社會及管治報告指引」）的「不遵守就解釋」條Guide”).文編製。Thefourpillarsthatwebelievearemostcrucialandpertinentto本報告涵蓋我們認為對與業務有關人士最重ourstakeholders–CateringtoCustomers,Empoweringour要及最相關的四大範疇：「以客為先」、「員工Employees,FocusingonFoodandPreservingthePlanet–為本」、「專注食物」及「保護環境」。這些範疇arecoveredinthisreport.Thesepillarsarethefoundationofour突顯集團持續進行的可持續發展工作，並展sustainablegrowthanddemonstrateourlong-termdedicationtoESG示集團在環境、社會及管治方面的長遠承諾。topics.集團在編製本報告時遵循《香港聯交所環境、Inpreparingthisreport,weabidebythefourreportingprinciples社會及管治報告指引》載列的四項報告原則。outlinedintheHKEXESGReportingGuide:•重要議題：我們定期和與業務有關人士溝•Materiality:Weengagestakeholdersandconductregular通及進行重要性評估，以識別業務營運中materialityassessmentstoidentifyandprioritiseESGissuesin有關環境、社會及管治的重要議題，並釐ouroperations.TheManagementBoardandBoardofDirectors定優先次序。已識別的議題經管理局及董evaluateandapprovethoseissuestoensuretheyreflectthe事局審視及確認，以確保議題和與業務有concernsofourstakeholders.關人士相關。•Quantitative:Thisreport’squantitativedisclosureallows•量化：本報告披露量化指標，讓與業務有stakeholderstomonitorandassessourESGachievements.Where關人士掌握及評估我們的環境、社會及管appropriate,wecompareyear-on-yeardataandevaluateits治表現。我們按年比較數據，並適時討論implications.其影響。•Balance:Weaimtoprovidefairandbalanceddisclosureonthe•平衡：本報告展示我們在環境、社會及管majoraspectsofourESGperformance,byemphasisingboth治方面的成就及有待改善的領域，以持平accomplishmentsandareasfordevelopment.及公正的方式闡述本集團的環境、社會及管治表現。•Consistency:WehavedisclosedinaccordancewiththeHKEXESGReportingGuidesince2015,toprovideconsistentand•一致性：我們自二零一五年起根據《香港comparableinformationaboutourachievementsovertime.聯交所環境、社會及管治報告指引》編製本報告，隨時間提供一致及具有可比性的ThisreportcanbeaccessedatTheStockExchangeofHongKong資料。Limited(“HKEX”)websiteandCafédeCoral’swebsite.本報告可於香港聯合交易所有限公司（「聯交所」）網站及大家樂網站查閱。FormoreinformationonourcorporategovernanceinformationAnnualReportWebsiteandfinancialperformance,pleasereferto:2022/23年報網頁有關企業管治或財務表現的詳情，請參閱：聯絡我們三我們重視與業務有關人士的意見及建議。如Contactus對本報告或我們的可持續發展表現有任何意見，請電郵至sustainability@cafedecoral.comWevaluestakeholders’opinionsandsuggestions.Feedbackregarding或郵寄至香港新界沙田火炭禾穗街五號大家thisreportoroursustainabilityperformanceiswelcomebyemailat樂中心。sustainability@cafedecoral.comorbypostatCafédeCoralCentre,5WoShuiStreet,FoTan,Shatin,NewTerritories,HongKong.4SustainabilityReport2022/23CafédeCoralGroupataGlance大家樂集團簡介CafédeCoralGroup(“theGroup”or“CafédeCoral”)openeditsfirstbranchinHongKongin1968,andpioneeredHongKong-stylefastfoodinthecity.PubliclytradedontheHongKongStockExchangesince1986,theGrouphasexpandedto529diningestablishments:376inHongKongand153across11citiesintheGreaterBayArea,employingmorethan19,555people.Wealsohave鹹fourISO-certifiedfoodprocessingplantsinHongKongandMainland団China.IntegratingbothChineseandWesternculinarytraditions,thegrouppioneeredtheChinesefastfoodconceptandbuiltourreputationas‘HongKonger’sCanteen’.Committedtospreadingthisspirit,ourbusinessspansthroughouttheregionandacrossquickservicerestaurants,casualdiningchains,institutionalcateringandfoodprocessing.BeingoneoftheleadingrestaurantandcateringcompaniesinAsia,weareproudtopreserveandstrengthenourcompetitiveedge.大家樂集團（「集團」或「大家樂」）於一九六八年開設首間餐廳，是香港快餐業的先驅。集團於一九八六年在香港聯合交易所上市，至今已在大灣區經營529間餐廳及四間ISO認證食品加工廠，其中376間位於香港，153間位於大灣區，業務橫跨11個城市，共聘用超過19,555名員工。集團融合中西飲食文化，開創了中式快餐概念，享有「香港人的大食堂」美譽。集團銳意將這種精神發揚光大，將業務推展至不同地域，範疇亦擴展至速食餐飲、休閒餐飲、機構飲食及食品產製分銷，成功在亞洲的餐飲業中確立領導地位，維持競爭優勢。BusinessPerformanceOverview業務表現概覽MainlandChinaHongKong中國內地QuickServiceRestaurants16.5%香港速食餐飲HongKongCasualDining59.9%香港休閒餐飲10.7%RevenueDistributionOthers收入分佈其他HongKongInstitutionalCatering香港機構飲食Fortheyearended31March20232.1%截至二零二三年三月三十一日止年度10.8%可持續發展報告2022/235PerformanceHighlights表現概覽Business(HongKongandMainlandChina)業務（香港及中國內地）HK$8,02419,555Sizeofworkforce529No.ofstoresmillion百萬港元員工人數分店總數Totalrevenue總收入.13SocialandCommunity社會及社區>1.4million百萬。>3million百萬HK$MembersinWechatMembersinClub100miniprogrammeinmillion百萬港元programmeinMainlandChinaHongKong中國內地微信小程序worthofdonationto香港「Club100」會員人數communityprogrammes會員人數社區計劃捐贈總值1.6參240DeliveryandcollectionSELF-SERVICE359No.ofoutletswithmillion百萬》robotsinHongKongsmartkiosksinHongKonghoursoftrainingandMainlandChinaandMainlandChinaundertakenbyemployees部送餐及收餐機械人設有自助點餐機的香港inHongKong（於香港及中國內地分店）及中國內地分店總數andMainlandChina香港及中國內地員工總培訓時數Environment環境.丶,`4100%73%「67c7.d.100%丶ofourHongKong`SustainableseafoodofourMainlandChinastoresstoresimplementedprocurementrateinhaveinstalledenergy-savingfoodwasteseparationHongKongoperationdishwashers香港分店推行廚餘分類中國內地分店設有節能洗碗機.香港業務可持續海鮮HangSengCorporateSustainabilityIndex採購率SeriesMember2022-2023,MscConstituentofHangSengCorporateTESGRANGsSustainabilityIndexSeries,withAArating納入恒生可持續發展企業丨CCC丨·•••••·;·A丨MA丨指數系列成份股，並獲得「AA」評級Earned”A”ratingfromMSCIESGRatings在MSCI環境、社會及管治評分中獲得「A」評級6SustainabilityReport2022/23OurApproachtoSustainability我們的可持續發展方針GovernanceStructure管治架構TheBoardofDirectors(“theBoard”)isCafédeCoral’stop董事局是大家樂集團的最高管治架構，負責governancebody,directingourbusinessandsustainability,and指導集團業務及可持續發展，並監督集團的overseeingourriskmanagement,includingsustainability-relatedrisks.風險管理，包括與可持續發展相關的風險。ItalsomonitorsandevaluatestheGroup’ssustainability-relatedissues.董事局亦負責監察和評估集團的可持續發展相關議題。Sustainability-relatedissuesareoverseenbytheManagementBoard,whichismandatedbytheBoardandledbytheChiefExecutive管理局獲董事局授權監督可持續發展相關議Officer.TheManagementBoard:題，並由首席執行官帶領。管理局負責：•conductsregularmeetingstoevaluate,prioritiseandmanage•定期舉行會議，以評估及管理有關可持續materialsustainabilityissues發展的重要議題，以及釐定優先次序•approvesimportantpolicies•通過重要政策•makesfrequentrecommendationstotheBoard•經常向董事局提出建議•evaluatestheGroup’sperformanceandprogresswithrespectto•按可持續發展目標評估集團的表現及進度sustainabilitytargets此制度有助董事局改善集團的可持續發展的ThisenablestheBoardtoimproveoursustainabilitystrategyand策略及方針。approach.集團可持續發展委員會及中國可持續發展委TheGroupSustainabilityCommitteeandChinaSustainability員會於二零二一年成立，分別督導香港和中Committeewereformedin2021tosupervisestrategiesandinitiatives國內地的策略及措施，並加強管治架構。該inHongKongandMainlandChinarespectively,andtostrengthenour等委員會負責訂立目標、制定行動計劃，並governance.Thesecommitteesestablishobjectivesandgoals,develop在管理局的指導下確保策略行之有效。該等actionplansandensurestrategiesareeffectivelyimplementedunder委員會亦負責確保適用政策符合目前的業界theguidanceoftheManagementBoard.Thecommitteesalsomake良好作業指引及當地規例。surethatapplicablepoliciesadheretocurrentindustrybestpracticeandlocalregulations.在營運層面，集團為各項可持續發展範疇任命範疇領袖。執行小組協助集團的單位及部PillarLeadswerenominatedforeachsustainabilitypillaratoperational門推行措施、政策及行動計劃，並監察可持level.Executiongroupshelpourunitsanddepartmentstocarry續發展表現及識別發展領域。outinitiatives,policiesandactionplans,monitoroursustainabilityperformanceandidentifyareasfordevelopment.我們定期檢討相關部門的職責及責任，確保與集團的可持續發展策略保持一致。Thedutiesandresponsibilitiesofdifferentpartiesarereviewedregularly,toensuretheyalignwithoursustainabilitystrategy.BoardofDirectors໨ԫ҅ManagementBoard၍ଣ҅GroupSustainabilityCommitteeandChinaSustainabilityCommitteeණྠ̙ܵᚃ೯‫࢝‬։‫ึࡰ‬ʿʕ਷̙ܵᚃ೯‫࢝‬։‫ึࡰ‬PillarLeadsᇍᖚჯஙExecutionGroupsOperationUnitsandDepartmentsੂБʃଡ଼ุਕఊЗʿ௅‫ژ‬可持續發展報告2022/237OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針RiskManagement風險管理TheBoardofDirectorsandtheManagementBoardoversee董事局及管理局負責監督可持續發展相關風sustainability-relatedrisks.Theserisksareidentified,evaluatedand險，識別及評估該等風險，並釐定優先次序。prioritised.OurEnterpriseRiskManagement(ERM)framework「企業風險管理」框架納入並監察與可持續發integratesandmonitorsmaterialsustainability-relatedriskssuch展相關的重大風險，其中包括食品安全及質asfoodsafetyandquality,supplychainmanagement,customer素、供應鏈管理、顧客滿意度及人才保留。satisfactionandtalentretention.PleaseseetheCorporateGovernance有關風險管理及內部監控的詳情，請參閱集ReportsectionofourAnnualReport2022/23formoreinformation團2022/23年報「企業管治報告」章節。onourriskmanagementandinternalcontrols.SustainabilityStrategy可持續發展策略Wearededicatedtoincorporatingsustainabilityprinciplesinto我們致力將可持續發展理念融入業務重心，thecoreofourbusiness,stayingabreastoftimes,anddeveloping與時並進，並成為一家可持續企業。集團的asustainableenterprise.Thiscommitmentismotivatedbyour可持續發展策略秉承「顧客快樂、員工快樂、missiontoprovidethefinestserviceandtofosterhappinessforour股東快樂」的使命，提供最優質的服務，有助customers,employeesandshareholders.Ourstrategyallowsusto我們以可持續的方式發展，同時維持高質素expandsustainablywhilemaintaininghighstandardsofserviceand的服務及產品。productquality.Weregularlyinvitestakeholders,suchassuppliersandbusiness我們定期邀請業務夥伴、供應商等與業務有partners,toevaluatetheimportanceofsustainability-relatedissues.關人士評估可持續發展相關議題的重要性。Toaccuratelyillustrateourperformanceandprogress,theirinputis集團將他們的意見納入可持續發展策略，並incorporatedintooursustainabilitystrategyanddocumentedinthis每年詳列於可持續發展報告，以準確地闡述SustainabilityReporteveryyear.我們的表現及進度。Upholdingsustainabilityandprovidinglong-termvaluetostakeholders秉持可持續發展原則，並為與業務有關人士arecriticalforgrowth.Fourpillarsformthecornerstoneofour帶來長遠價值，對驅動業務增長至關重要。sustainablebusinessstrategy:我們的可持續發展業務策略建基於四大範疇：•CateringtoCustomers:ensureasmoothandpleasantconsumer•以客為先：確保為客戶提供暢順愉快的用diningjourney,andremainconnectedwiththecommunitywe餐體驗，並與我們服務的社區保持聯繫serve.•EmpoweringourEmployees:promoteasafe,healthyand•員工為本：營造安全、健康和共融的工作inclusiveworkplacethatcultivatesgrowthandgratitude.場所，促進員工發展和互相欣賞•FocusingonFood:adoptresponsiblesourcing,andprioritise•專注食物：採用負責任的採購方式，同時foodsafetyandqualitycontrol.著重食品安全和品質控制•PreservingthePlanet:optimiseouruseofresourcesand•保護環境：優化資源使用，減低集團在價minimiseourenvironmentalfootprintalongourvaluechain.值鏈中的環境足印Toadvanceglobalsustainabledevelopment,thenineUnitedNations為推動全球可持續發展，我們將九個聯合國SustainableDevelopmentGoals(“UNSDGs”)thatmostalignwithour可持續發展目標納入可持續發展方針。這九strategiesareintegratedinoursustainabilityapproach.Thosenine項目標最符合我們的策略，並與四個範疇中SDGsarelinkedtooneormoreofthefourpillars,throughwhichwe的一個或多個範疇相關，有助我們作出最大aimtomaximiseourcontribution:的貢獻：8SustainabilityReport2022/23CateringtoCustomers以客為先OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針•Customerexperience顧客體驗EmpoweringourEmployees員工為本•Customerengagement•Talentdevelopmentandemployeeengagement顧客參與人才發展及員工參與•Communityengagementandcollaboration•Employeewellbeing,occupationalsafetyand社區參與及協作health員工福祉，職業安全與健康•Equalopportunities平等機會FocusingonFood專注食物PreservingthePlanet保護環境•Responsiblesourcing•Energyefficiencyandwaterstewardship負責任採購能源效益及水資源管理•Foodqualityandsafety•Wastemanagement食品質量與安全廢物管理•Foodnutritionandhealth•Adaptabilitytoclimatechangeimpacts食品營養與健康對氣候變化影響的適應能力l12113可持續發展報告2022/239OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針Withthemanagementendorsement,theGrouphasannounced在管理層的認可下，集團已宣布中期及長期mid-termandlong-termsustainabilitygoalsandKeyPerformance可持續發展目標和2030年的關鍵績效指標，Indicators(KPIs)for2030.Theseprovidespecifictargetsforour為能源和水資源消耗及減少廚餘提供具體目energyandwaterconsumption,andfoodwastereduction.This標。該議程再次肯定本集團對創造可持續發agendareaffirmsourcommitmenttocreatingsustainablevalueand展價值的承諾，同時反映我們保護環境的目標。reflectsouraimtoprotecttheenvironment.InalignmentwiththeHKEXguideforTaskForceonClimate-為與聯交所的氣候相關財務資訊披露工作小relatedFinancialDisclosures-aligned(TCDF)reporting,weproactively組報告指引保持一致，我們致力識別、評估soughttoidentify,assessanddiscloseourclimate-relatedrisksand和披露氣候相關風險與機遇，並準備及管理opportunities,andtoprepareandmanagemitigationplans.紓減計劃。Communityinvestmentiskeytooursustainabilityplan.Weaim社區投資對我們的可持續發展計劃至關重要。tomeetthedemandsandexpectationsofourcommunityandto我們致力迎合社區的需要及期望，為最迫切directresourcestowardthemosturgentconcerns,particularlyas的問題提供資源，特別是我們正邁向後疫情weapproachapost-pandemicperiod.Drivenbyoursustainability時代。在可持續發展策略的推動下，我們將strategy,wewilluseourresourcesandnetworktoassistall動用資源及網絡，支援員工、顧客，以至社stakeholders,fromouremployeesandcustomerstothewider會上所有與業務有關人士。community.EthicsandIntegrity道德及誠信Long-termandsustainabledevelopmentdependsonintegrity.We誠信對長期及可持續發展至關重要。我們致strivetomaintainthehighestethicalandmoralstandardsthroughout力在營運過程中維持嚴謹的道德及誠信，並ouroperations,andtocomplywithallrelevantlaws,rulesandGroup遵守所有相關法例、法規及集團政策。policies.Compliance合規Ourcorporatecompliancepolicyensuresthatbusinessunitsare「企業合規政策」確保業務單位了解各自的職awareoftheirdutiesandroles,sotheycomplywithallapplicable責及職能，遵守適用法例與法規。我們的法lawsandregulations.Ourlegalteamkeepsinclosecontactwith律團隊與單位及職能部門的專責代表緊密溝designatedofficersatourunitsandfunctions,allofwhommustpass通，所有相關單位及職能部門必須通過定期routineassessments.Thisensuresthatallpartiesareup-to-datewith評估，以確保各部門了解最新的法例及指引。legislationandguidelines.Anti-corruption反貪污Wehavezerotoleranceagainstanyformofmisconductorunethical我們對任何形式的不當或不道德行為採取零behaviour.OurBestPracticeandGuidelineonOccupationalCodeof容忍政策。全體僱員必須遵守我們載於「良好Ethics–whichoutlinesourethicalstandards,beliefsandrequirements職業操守行為及相關程序」的道德標準、信念，forlegalandregulatorycontrol–mustbefollowedbyallemployees.以及法例和監管要求。我們在員工入職時提Anti-corruptiontrainingisincludedintheonboardingofnewhires.供反貪污培訓，持續提高各級員工的意識，Ongoingawareness-raisingandthoroughcommunicationguarantee並與他們保持全面一致的溝通。我們亦定期alignmentatallemployeelevels.Anti-corruptiontrainingisalso向董事局提供反貪污培訓。organizedregularlyfortheBoardofDirectors.Topromotetransparencyandhonesty,weofferconfidential為提高透明度及促進誠實的工作方式，我們channelsfordisclosingmisconductormalpracticetotheInternal提供保密渠道，供員工向內部審計部門或董AuditDepartmentortheAuditCommitteeoftheBoardofDirectors.事局轄下的審核委員會報告不當行為。「不當GuidelinesandprocessesoutlinedinourProtocolonMalpractice行為舉報及調查規章」提供清晰的指引及程序，ReportingandInvestigationareclear,soourstaffandbusiness以供員工及業務夥伴了解並遵守。我們的部partnersunderstandandadheretothem.Ourdepartmentslookinto門就報告進行調查，並在必要時採取適當行動。reportsandtakeappropriateactionwherenecessary.10SustainabilityReport2022/23OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針Intellectualproperty保護知識產權Weholdhighregardforintellectualpropertyrights.Allstaffare我們十分重視知識產權。員工手冊列明全體instructed–viaouremployeehandbook–toavoidanyformof員工工作時應避免任何侵犯知識產權的行為。intellectualpropertyinfringementwhenconductingbusiness.We我們亦確保廣告資料並無侵犯知識產權。alsoensurethatnoneofouradvertisingmaterialsviolateintellectualpropertyrightsandcopyrightlaws.Informationsecurityandprivacy資訊安全及私隱Dataprivacyisessential.Wearecommittedtoprotectingthepersonal資料私隱十分重要。我們致力保護客戶、員andsensitiveinformationofourcustomers,employeesandbusiness工和業務夥伴的個人及敏感資料。partners.Ourcutting-edgetechnologiesprevent,identifyandmanageever-我們採用最新技術，預防、識別及管理不斷evolvingcyberattacks.OurInformationSecurityManagement變化的網絡攻擊。香港的「資訊安全管理系統」SysteminHongKong,whichholdsISO27001certification,includes經ISO27001認證，當中包括嚴格的政策、數strictpolicies,dataaccesscontrols,internalreviewsandthird-party據存取監控機制、內部監控審視，以及第三evaluations.Ongoingtrainingenhancesemployees’awareness方評估。我們亦持續提供培訓，提升員工的ofInformationSecurityandprivacy,andkeepstheminformedon資訊安全及私隱意識，並向他們提供資訊管pertinentchangestoourinformationmanagement.理相關變化的最新消息。OurPrivacyPolicyofferspreciseinstructionsonhowtoacquire,store,集團的「私隱政策」訂明如何收集、儲存、傳transmitandhandlepersonaldataobtainedfromdailyoperations.輸及處理日常營運中獲取的個人資料。該政Thepolicyislaidoutwithreferencetolocaldataprivacylaws,to策參考本地的資料私隱法例訂立，以確保符ensurecompliance.合相關規例。StakeholderEngagement與業務有關人士溝通Tomaintainthedeliveryofourdedicationtosustainabilityina為了以有系統的整合方式履行我們對可持續systematicandconsolidatedmanner,weactivelyincorporateitinto發展的承諾，我們積極將可持續發展納入日dailyoperations.Wefrequentlycommunicatewithstakeholdersto常營運。我們經常和與業務有關人士溝通，learntheirperspectivesonsustainabilityandensuretheirinputis了解他們對可持續發展的看法，並確保這些effectivelycommunicatedtoourmanagement.意見有效傳達至管理層。Toensureoursustainabilityemphasisisinlinewiththedevelopment我們研究多方面的趨勢及業界做法，以確保oftheindustry,wecomprehensivelyresearchtrendsandpeer可持續發展重點與行業的發展保持一致。practices.Tobetterunderstandtheneedsandexpectationsofourstakeholders,為進一步了解與業務有關人士的需要及期望，wegatherfeedbackonoursustainabilitystrategyandperformance我們定期透過多個溝通渠道，收集各方對可regularlyviaavarietyofcommunicationchannels.Theresultshelp持續發展策略及表現的意見。這些意見有助usreflectonourperformanceandsustainabilitygoals,andidentify我們檢討表現及可持續發展目標，並識別需pressingissuesthatrequireconsideration.要考慮的重要議題。Ourkeystakeholdersincludeinternalandexternalindividuals,and主要與業務有關人士包括對業務有重大影響organisationsthathaveasignificanteffectonourcompanyorthat或受集團營運影響的內外部人士及機構。我areaffectedbyouroperations.Constantcommunicationkeepsus們跟與業務有關人士保持緊密聯繫。engagedwithstakeholders.可持續發展報告2022/2311OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針CustomersEmployees顧客員工•Customersurveys•Trainingandworkshops顧客調研培訓及工作坊•Interviewsandfocusgroups•Engagementsurveys訪問及聚焦小組參與度調查•Customerloyaltyprogrammes•Meetingsandcommunications顧客會員計劃會議及溝通•Regularmeetingswiththe•InternalnewsletterandotherCateringCommitteepublications與餐飲委員會定期舉行會議內部通訊及其他刊物Shareholders/.^L.KeySuppliersInvestorsstakeholder供應商股東/投資者groups•Factoryvisitsandperformance•Shareholdermeetings主要與業務reviews股東大會有關人士廠房視察及表現評估•Financialreports•Forums財務報告論壇•Regularannouncements•Tendersandregularmeetingsandcirculars招標及定期會議定期公告及通函•Corporatewebsite集團網頁LandlordsNon-governmentalorganisations/Media業主非政府組織/傳媒•Regularmeetings定期會議•Communityinvestmentprogrammes回饋社會活動•Annuallandlord-tenantcommunicationfunctions•Pressreleases,pressconferencesandbriengs年度業主租戶交流活動新聞稿、新聞發佈會及簡介會•Festivalevents(e.g.inshoppingmalls)•Regularmeetings商場節日聚會定期會議•Openingceremoniesfornewshops新店開幕儀式12SustainabilityReport2022/23OURAPPROACHTOSUSTAINABILITY我們的可持續發展方針MaterialityAssessment重要性評估WecategoriseandrankESGissuesbasedonresponsesfromour我們按與業務有關人士的意見劃分環境、社stakeholders.Toselectourlistof25suchissues,factorssuchas會及管治議題，並釐定優先次序。我們考慮capitalmarketresearch,peerpractice,managementboardcomments,資本市場研究、業界做法、管理局意見、本andlocalandinternationalstandardsaretakenintoaccount.地及國際標準等指標，識別25項相關議題。TheManagementBoardandtheBoardevaluateandapprovethe相關議題經由管理局及董事局審視及確認，issues,tocreateourmaterialitymatrix:藉此得出重要性分佈：CustomersImportancetostakeholders............•......•112514165對與業務有關人士的重要性•顧客6•••••410Operations1319營運820211931215.Employment.員工18Environment24177環境2322Community2社會Importancetobusinessdevelopment對業務發展的重要性CustomersESGissuesMaterialissuesRelevancetoourpillars顧客環境、社會及管治議題重要議題相關的範疇1Customerexperience顧客體驗✔CateringtoCustomers以客為先2Smartdining智能餐飲3Customerengagement顧客參與✔CateringtoCustomers以客為先4Foodnutritionandhealth食品營養與健康5Foodqualityandsafety食品質量與安全✔FocusingonFood專注食物6Informationsecurityandprivacy資訊安全及私隱✔FocusingonFood專注食物✔OurApproachtoSustainability我們的可持續發展方針Operations7Foodandtechnologyinnovation食品與技術創新營運8Responsiblesourcing負責任採購✔FocusingonFood專注食物OurApproachtoSustainability9Businessintegrity商業誠信✔我們的可持續發展方針CateringtoCustomers以客為先10Responsiblemarketing負責任的行銷✔EmpoweringourEmployees員工為本11Animalhealthandwelfare動物健康及福利EmpoweringourEmployees員工為本EmpoweringourEmployees員工為本Employment12Employeewell-being員工福祉✔EmpoweringourEmployees員工為本EmpoweringourEmployees員工為本員工13Equalopportunities平等機會✔PreservingthePlanet保護環境14Fairlabourpractices公平僱傭守則✔PreservingthePlanet保護環境PreservingthePlanet保護環境15Talentdevelopment人才發展✔PreservingthePlanet保護環境16Occupationalhealthandsafety職業健康與安全✔CateringtoCustomers以客為先Environment17Carbonemissionsandclimatechange碳排放及氣候變化環境18Energyefficiency能源效益✔19Waterstewardship水資源管理✔20Sustainablepackaging可持續包裝✔21Wastemanagement廢物管理✔Community22Communityengagement社區參與✔社會23Buildingsocialcapital建設社會資本24Servingpeopleinneed輔助有需要的人士25Healthylifestyle健康生活可持續發展報告2022/2313CateringtoCustomers以客為先CATERINGTOCUSTOMERS以客為先Weaimatservingthecommunitieswhereweoperatebyoffering我們的目標是透過提供愉快和智能化的用餐pleasantandsmartdiningexperience.Withourdiversebrandsand體驗，服務我們營運所在的社區。我們緊守「品extensivenetworkofoutlets,wedeliverqualityproductsandservices,質、服務、整潔度」的原則，透過旗下眾多品andcatertothedifferentneedsofpeoplefromallwalksoflife,with牌及龐大的分店網絡，提供優質的產品及服ourprinciplesofquality,serviceandcleanliness.Asacorememberof務，迎合廣大市民的不同需要。我們是社區thecommunity,wearegratefultocontributeourparttosupportthe重要的一分子，慶幸能夠出一分力，與顧客peopleinneedbyjoininghandswithourcustomerssothemealswe攜手支持有需要人士，為美味的餐膳增添多servearenotmerelyappetisingbutmeaningful.一重意義。PromotingPleasantandUniqueCustomer推廣愉快及獨特的顧客體驗ExperiencesWewanttomakesureallcustomersfeelvaluedandsatisfiedwhen我們希望所有顧客都感到備受重視並且滿意。theyvisitourrestaurants.Weinvestedinmultipletechnologiesto為此，我們投資多項數碼化技術，以提高產upgradeanddigitalisethediningexperienceandbringconvenience品及服務質素，亦能方便顧客訂餐及用餐。tothejourneyoforderinganddining.Ouraccommodatingcustomer我們藉著貼心的服務，希望為顧客帶來滿意servicealsoensuresthecustomersaresatisfiedwithmemorable難忘的用餐體驗。experience.Whendesigningourmenuandtheholisticcustomerjourney,we在設計餐單及整個顧客體驗時，我們積極聆activelylistentothevoiceofourcustomersaswellasthewider聽顧客以至社區的意見，以持續改善產品及communitywhichenablesustopersistentlyimproveourproducts服務質素，並藉此營造智能、舒適和無障礙andcreateasmart,comfortableyetaccessiblediningenvironment.的用餐環境。同時，我們致力提供多元化的Wealsomakeitaprioritytoofferdiversifiedfoodoptionswhich食品選擇，以迎合不同口味，體現「以客為先」areinclusivetocatertheappetiteofeveryone.Ourholisticapproach企業文化，有助驅動長遠的業務成功。createsacustomer-centricculturethatdriveslong-termsuccess.16SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先“ATasteofTogetherness”Brandcampaign「有大家，就有大家樂」品牌企劃CafédeCoralfastfood’s“ATasteofTogetherness”brandcampaignfeaturedthreeheart-warmingstories,tuggingtheheartstringsofHongkongersafterthetoughpandemicdays.Thecampaignrecalledthefondmemoriespeoplehadwiththebrand,andencouragedpeopletocherishthepreciousmomentsspentwiththeirlovedones,whilehighlightingCafédeCoralfastfood’sinseparablebondwithHongKonganddecades-longcommitmenttoitspeople.在嚴峻的疫情過後，大家樂快餐推出「有大家，就有大家樂」品牌企劃，透過三個動人故事引起香港人的共鳴。此企劃鼓勵大眾珍惜與摯愛親朋相處的寶貴時光，同時展現大家樂與香港人密不可分的關係，以及對市民數十年來的承諾，喚起大眾對品牌的美好回憶。Thecampaigntouchedheartsacrossgenerationsandearnedrecognitions:•EffieAwardHongKong2022:GoldEffieAward•2022YouTubeWorksAwards:BestBrandCampaign•MarketingExcellenceAwardsHongKong2022:ExcellenceinAdvertising(Gold)andExcellenceinVideo(Bronze)•KamFanAwards2022:attainedfiveawards,includingBestChineseSlogan(Gold)andOtherScreens/Non-TVBroadcastFilm/WebisodeCampaign(Silver)•MarkiesAwards2023:BestIdea–Video(Gold)andBestIdea–IntegratedMarketing(Gold)•HongKongInstituteofMarketingMarketLeadership&PowerBrandAward2022/2023:MarketingCampaignoftheYear品牌企劃深深觸動不同階層，獲得各方認可：•2022香港「艾菲獎」：「艾菲獎」金獎•2022YouTubeWorks年度廣告大賞：最佳品牌活動•2022香港MarketingExcellenceAwards：卓越廣告金獎及卓越影片銅獎•2022金帆廣告大獎：獲得五項殊榮，包括最佳中文標語（金獎）及其他屏幕╱非電視廣播電影╱網絡劇活動（銀獎）•2023MarkiesAwards：最佳意念－影片（金獎）及最佳意念－綜合市務策略（金獎）•2022/2023香港市務學會市場領導力及品牌影響力大獎：年度品牌企劃大獎可持續發展報告2022/2317CATERINGTOCUSTOMERS以客為先Digitalisingthediningexperience用餐體驗數碼化Weinvestintechnologiesthatenhancediningexperienceand我們投資於改善用餐體驗和顧客服務的科技。customerservice.Digitalisationfostersconvenienceandpreservesour數碼化帶來便利，有助我們在保持社交距離linkswithcustomerswhilemaintainingphysicaldistance.下仍可與顧客維持聯繫。DeliveryandCollectionRobots送餐及收餐機械人RobotsenhancedthefoodorderinganddeliveryprocessatSuper一粥麵、Oliver’sSuperSandwiches(利華超級SuperCongee&Noodles,Oliver’sSuperSandwichesandAsiaPacific三文治)和泛亞飲食均採用機械人，為顧客提Catering.Withrobotsdeliveringfoodtotablesusingwirelesslocation-供更優質的送餐服務。機械人透過無線定位detection,customersdonothavetocarrymealsfromcountersafter檢測系統將食品送到餐桌，顧客點餐後不必ordering.Theyhavealsohelpedtosecurethefreshnessandhygiene親身到櫃位取餐。機械人有助確保食物的新offood,reducetheworkloadoffrontlinestaffduringpeakhoursand鮮度和衞生，在繁忙時間減輕前線員工的工addsurprisesandexcitementtoourin-storediningexperience.作量，並為店內環境增添趣味。153Totalnumberofdelivery茲andcollectionrobots送餐及收餐機械人總數CafédeCoralfastfoodrecentlyintroduced“LittleRobots”to大家樂快餐最近引入「收餐Robot仔」協助員assiststaffincollectingtrays,whichenhancetheefficiencyofstore工收集餐盤，提高清潔店鋪的效率。我們會cleaning.Wewillcontinuetoexplorethefeasibilityofusingrobotsat繼續探討在其他分店採用機器人的可行性。ouroutlets."Thisrobothasmademyworkmucheasier.Inthepast,Ikeptwalkingbackandforthtocollectandreturnthetraysbymyself.NowIcancollectseveraltraysandreturntheminonego,makingthewholecleaningprocessmuchquickerandmoreconvenient.IworksocloselywiththerobotandIcallitmysonforfun.”–XuShilan,ourstaffattheCausewayBaybranchofCafédeCoralfastfood「這個機械人令我的工作變得更加輕鬆。以往我需要不斷來回走動來收集餐盤。現在我可以一次過收集幾個餐盤，整個清潔過程更加快速方便。我和機械人合作無間，更笑說它是我的兒子。」－大家樂快餐銅鑼灣分店員工徐石蘭18SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先Onlineorderingandmobileapps網上點餐及手機應用程式TheGroupprovidesmobileorderingservicesanddigitalpayment我們旗下大部分餐飲品牌均提供手機點餐gatewaystobringconveniencetocustomers.AtTheSpaghettiHouse,服務及數碼支付方法，為顧客帶來便利。於Oliver’sSuperSandwiches,ShanghaiLaoLaoandMixianSense,simplyTheSpaghettiHouse(意粉屋)、Oliver’sSuperbyscanningtheQRcodeattheirseat,dine-incustomerscanplaceSandwiches(利華超級三文治)、上海姥姥和orders,makepersonalisedrequestsandthenenjoythefooddirectly米線陣，堂食顧客只需掃描餐桌上的二維碼，servedtotheirtable.Whilefortakeawaycustomers,theestimated在平台上下單並提出個人化要求，便可輕鬆collectiontimewillbesuggestedafterplacingtheorderonlinesothey享用直接送到其餐桌的餐飲。手機點餐平台canhaveabetterplanontheirschedule.亦為外賣顧客於網上下單後提供預計取餐時間，以便他們妥善安排時間。CafédeCoralfastfoodlaunchedtheClub100mobileappand大家樂快餐推出手機應用程式Club100及電eatCDC.comeCommercePlatformforcustomerstoplaceorderonline子商貿平台eatCDC.com，以便顧客在網上下withawiderangeofspecialoffers.ForLuncheonStar,wedeveloped單，並提供多項優惠，鼓勵顧客使用。我們anappforparentstocheckthemenu,placeorderandsettlepayment亦為活力午餐開發應用程式，讓家長查看餐forschoolmeals.單、訂餐及付款。242Storeswithsmartkiosks間分店設有自助點餐機Enhancingthein-storecustomerexperience提升店內的顧客體驗Pleasantcustomerexperienceiscrucialtooursuccess.Multiple愉快的顧客體驗對我們的成功至關重要，因approacheshavebeentakentoenhancethecustomerservice此我們採取各種方法提高顧客服務質素。我quality.Weprovideampletrainingsandsupporttoourstaffto們為員工提供充足的培訓和支援，以迎合顧catertotheneedsofthecustomers.Wehaveateamofcustomer客的需求，並設有專業的顧客服務團隊，為servicespecialiststoofferassistancetocustomers.Ourmanagement顧客提供協助。我們的管理層經常檢討顧客constantlyreviewthecustomerfeedbackandevaluatethe的意見，並評估員工的表現，以確保服務質素。performanceofthestafftoensureservicequality.可持續發展報告2022/2319CATERINGTOCUSTOMERS以客為先Weintroducedmysteryshopperprogrammestomonitortheservice我們透過「神秘顧客計劃」監察分店的服務表performanceofourstores.Weprovidedadditionaltrainingto現，表現有待改進的分店會接受額外培訓。thestoreswhichhaveroomsforimprovementasreflectedbythe我們亦有提供網上培訓影片，以支援管理人performanceresults.OnlineTrainingvideosareofferedtosupport員指導同事如何提升服務質素。managerstogiveguidancetocolleaguesonhowtoenhanceservicequality.Tofurtherencourageourstafftoboostthecustomersatisfaction,為進一步鼓勵員工提高顧客滿意度，我們推weintroducedtheinternal“100-DayProgramme”,whichtrained出「100天工程」，指導員工如何保持餐廳的ourstaffonhowtomaintainproductquality,serviceandcleanliness產品質素、服務和整潔。我們根據管理層的atourrestaurants.Rewardsaregiventothestoreswithoutstanding評估結果，獎勵表現出眾的分店以示鼓勵。results,basedontheevaluationofthemanagement.Enhancingaccessibility提升無障礙體驗Weaimtoprovideawelcomingenvironmentforallcustomers,我們致力令所有顧客包括傷健人士和有特殊regardlessoftheirphysicalabilities.Ouroutletsaredesignedto需要人士感到賓至如歸。我們的分店採用更improveconvenience,comfortandaccessibilityforthosewhorequire方便、更舒適和無障礙的設計，以照顧有需assistance.Weallowguidedogsatallofouroutletsandoffer要的人士。所有分店均歡迎導盲犬進入，又amenitiessuchaspriorityseatsatSuperSuperCongee&Noodles.設有便利設施，例如一粥麵的關愛座。我們Ourstaffaretrainedtoprovidenecessaryassistancetopeoplein的員工已接受培訓，為有需要的人士提供必needsoastoensureeverycustomercanenjoydelicaciesandservices要協助，以確保每位顧客都能暢通無阻地享withoutobstacles.受美食和服務。Responsiblemarketing負責任的行銷WestrictlyadheretotheTradeDescriptionOrdinance(Cap.362).我們嚴格遵守《商品說明條例》（第362章）。Preciseandreliableinformationenablescustomerstomakeinformed準確可靠的資訊有助顧客對我們的產品作出decisionsaboutourproducts.Forthosewithallergiesordietary知情決定。我們的餐單上列明「含有堅果」和restrictions,ourmenusincluderemarkssuchas“containsnuts”and「牛肉製品」的標記，以提醒有食品過敏或飲“madewithbeef”.Sustainableseafoodandhalalfoodareexplicitly食限制的顧客，我們亦清楚標示可持續海鮮labelled.Meanwhile,Grab‘n’GomenusatOliver’sSuperSandwiches及清真食品。同時，Oliver’sSuperSandwichesfeaturekeyingredients,dietaryfactsandnutritionalinformationthat(利華超級三文治)的「GrabnGo」餐單展示主allowcustomerstomakehealth-consciouschoices.Onschoollunch要成份、膳食資訊和營養資料，有助顧客作menus,allingredientsarelistedsoparentscanavoidthosethatare出有益健康的選擇。學童午膳餐單列出所有inappropriatefortheirchildren.Atour15hospitaloutlets,calorie食材，讓家長避免不適合子女的食物。我們informationisdisplayedondigitalmenus.15家醫院分店的電子餐牌亦有顯示餐單的卡路里資訊。济£)-「`＿O-｀鄘20SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先EngagingourCustomers提升顧客參與Customerfeedbackisessentialforserviceimprovementand顧客意見對改善服務和開發產品至關重要。productdevelopment.Multiplechannels,suchassurveysand我們運用顧客問卷調查及會員計劃等多個渠loyaltyprogrammes,fosterengagementandhelpusunderstandthe道促進溝通，了解顧客的喜好。preferencesofourcustomers.聆聽顧客意見Listeningtoourcustomers我們透過問卷調查、顧客服務熱線、電郵、Throughsurveys,customerservicehotlines,emails,websites,網站、社交媒體及於分店提供的意見卡，評socialmediaandin-storecommentcards,wegaugetheneedsof估顧客的需要，並收集有關食品和服務的意ourcustomersandobtainfeedbackonourfoodandservices.For見。活力午餐會與學校、家長、家長教師會LuncheonStar,regularmeetingswereconductedwithschools,等會面，聆聽他們的意見並且建立緊密的關parentsandparent-teacher-associationsinordertobetterunderstand係。我們以有系統的方式整合所有顧客意見，theirneedsandbuildupanadhesiverelationship.Allthefeedback以便及時跟進並審查產品和服務質素。我們fromourcustomersandstakeholdersareconsolidatedinasystematic亦訂立內部關鍵績效目標，以保持顧客服務mannerwhichenablesustofollowuppromptlyandreviewour質素，並定期發布報告，供管理層審閱。productandservicequality.Weestablishedinternaltargetstomaintaincustomerservicequalityandissuedreportsregularlyfor於報告年度，集團收到53宗由政府部門發出management’sreview.的產品及服務相關投訴。而涉及食物環境衞生署的12宗案例當中，所有已收集及檢查的TheGrouphasreceived53productsandservice-relatedcomplaints相關樣本均通過規定標準。我們的品質管理whichhavebeenfiledtotheofficialsduringthereportingyear.Out團隊已調查所有事故，並主動向顧客提供詳ofthe12casesfromFoodandEnvironmentalHygieneDepartment,細解釋。allrelatedsamplescollectedandexaminedhavepassedstipulatedstandards.Ourqualityassuranceteamhasinvestigatedallthe提升顧客忠誠度incidentsandrespondedtothecustomerswithdetailedexplanationproactively.我們致力提升客戶忠誠度，不斷檢視整個客戶旅程，確保優質便利的用餐體驗。大家樂Enhancingcustomerloyalty快餐將「Club100」會員應用程式升級，增加新功能，並且改善用戶介面，全面提升訂餐Weputgreateffortsinstrengtheningcustomerloyalty.Inthisregard,及用餐方面的智能體驗。更新應用程式後，wehavebeenreviewingtheentirecustomerjourneytoensurequality我們請來年輕偶像協助推廣，以吸引新的顧andconvenience.CafédeCoralfastfoodlaunchedathorough客，同時鞏固現有顧客群。我們已開發全面upgradeonitsClub100membershipapp,addingnewfeatures的顧客關係管理系統，進一步掌握客戶的喜andrefiningtheuserinterfacetobringasmartexperienceinterms好和消費模式。oforderinganddining.Therevampwasfollowedbypromotioncampaignsfeaturingyoungidolstoattractnewcustomerswhileretainingthecurrentones.Wehavedevelopedacomprehensivecustomerrelationshipmanagementsystemtofosterbetterunderstandingofourcustomers’preferencesandconsumptionpatterns.可持續發展報告2022/2321CATERINGTOCUSTOMERS以客為先CafédeCoralfastfood’sClub100MobileAppgetsanupgrade升級版大家樂快餐「Club100」手機應用程式CafédeCoralfastfood’srevampedClub100App2.0providesaseamlessconsumerexperience.Therefurbishedinterface,optimisedfeaturesandvariouspromotionalofferssignificantlyboostedourmembershipbasetoreach1.4millionusers.FourkeyenhancedfeaturesofClub100App2.0:1.Simplifiedregistrationprocedures–Registrationtakeslessthantwominutestobecompletedwithamobilenumber.2.Refreshedrewardscheme–Memberscanearnpointsthatcanberedeemedascoupons.3.E-couponsharing–Digitalcouponscanbesharedamongfriendsviatheapp.4.Swiftordering–Memberscanplaceordersintheappwiththeuser-friendlyinterface.ThismobileapprevamphasgainedrecognitionfromMARKETING-INTERACTIVE,winningtheBestAcquisitionStrategy(Silveraward)andBestLoyaltyProgramme–F&B(SilverAward)attheLoyaltyandEngagementAward2023.大家樂快餐推出升級的「Club100易.0」應用程式，提供暢順的用戶體驗。全新介面、升級功能及各種推廣優惠，令會員數目大幅增加，達140萬。「Club100易.0」應用程式的四個主要升級功能：1.簡化註冊程序－只需不到兩分鐘，即可用手機號碼完成註冊。2.升級獎勵計劃－會員可賺取積分，兌換禮券。3.分享電子禮券－可透過應用程式與朋友分享電子禮券。4.快速訂餐－會員可透過簡單易用的應用程式介面訂餐。此會員體驗的提昇，獲得MARKETING-INTERACTIVE的認可，於2023年度顧客忠誠及互動大獎中為我們贏得最佳會員招募（銀獎）及最佳會員計劃（銀獎）。Our“Club100”membershipprogrammerecruitedmorethan1.4millionmembers.。「Club100」會員計劃成功招募超過140萬名會員。22SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先SharingWarmthwithourCommunities與社區分享溫暖Ourbusinessiscloselyconnectedtothecommunity.Weseeour我們的業務與社區息息相關，因此我們致力vitalroletoservetheneighbourhoodandprovidesupporttothe服務社區及支援有需要人士。我們一直強調「有peopleinneed.Aswealwaysemphasisehowwebringthe“Tasteof大家，就有大家樂」精神，並調動資源，為社Togetherness”toourcustomers,wemobiliseourresourcestocreate區帶來正面影響，同時在社區合作夥伴的支positiveimpacttothecommunityandenhancesocialcohesionwith援下，推行各項社區計劃，藉此增強社會凝awidevarietyofcommunityprogrammes,withthesupportfromour聚力。NGOpartners.Thisyear,CafédeCoralGroupwasawardedthe10YearsPlusCaringCompanybytheHongKongCouncilofSocialService(HKCSS).今年大家樂集團獲香港社會服務聯會頒授10年Plus「商界展關懷」標誌。BonAppétitCafé–ourfirstfoodassistanceprogramme大家開飯－大家樂集團首個食物援助計劃Thepandemichasbroughtimmensepressureofpeople’slivelihoodparticularlyforthelow-incomegroups,sowelaunchedourfirstfoodassistanceprogramme“BonAppétitCafé”asanacttosupportpeopleimpactedbypandemicwithimmediatefinancialdifficulties.The12-monthprogrammehasprovidedatotalofHK$12millionoffoodassistanceto3,000beneficiariesfromthenetworkofthecommunitypartnerNeighbourhoodAdvice-ActionCouncil(NAAC).Movingforward,“BonAppétitCafé”willbetransformedastheGroup’sflagshipcommunityprogrammewithvariousactivities,coveringwiderspectrumofbeneficiarieswiththesupportofmoreNGOpartners.疫情對市民的生活帶來沉重壓力，特別是低收入的群體，因此我們推出首個食物援助計劃「大家開飯」，支援受疫情影響的人士解決即時經濟困難。計劃為期12個月，為合作夥伴鄰舍輔導會網絡中的3,000名受惠者提供總值1,200萬港元的食物援助。展望將來，「大家開飯」將成為集團的旗艦社區計劃，並在更多社區夥伴的支持下，開展各項活動，以惠及更多有需要人士。可持續發展報告2022/2323CATERINGTOCUSTOMERS以客為先GraciousFeast–heartwarmingmealsfortheelderly「區區剩宴」－為長者提供暖心膳食Promotingfood-wisecultureisonouragenda.CollaboratedwithFoodGrace,wehostedtheGraciousFeast,whereseniorcitizenswereinvitedtoenjoymealspreparedbyourvolunteersusingleftoveringredientscollectedfromthemarkets.Wespecificallydesignedthemenuwiththereduceduseofsaltandoiltopromotethehealthydietandenhancetheparticipants’awareness.Thesessionincludedgamestoenhancetheknowledgeaboutfoodwasteandstirredupinteractionsamongtheparticipants,sharingwarmthwiththeelderly.推廣惜食文化是大家樂集團的理念之一，因此我們與食德好合作舉辦「區區剩宴」，邀請長者享用義工利用從市場上收集所得剩餘食材所製作的膳食。我們特別設計少鹽少油的餐單，以推廣健康飲食和提高參與者的相關意識。活動還包括一些小遊戲，以增進參與者對廚餘的認知，並促進他們的互動，藉此與長者分享溫暖。Discountsandvaluemealsforseniorcitizensandstudents長者及學生優惠Wepayextracaretoparticulargroupsofthecommunityincludingseniorcitizensandstudentsbyofferingthemvariouskindsofspecialoffersthroughouttheyear.我們非常重視社區中的特定群體如長者、學生等，因此我們的品牌於年內為他們提供各種特別優惠。24SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先ProjectWeCan–supportstudentstopursuedreams「學校起動」計劃－支持學生實現夢想AsapartnerofProjectWeCan,abusiness-in-communityinitiativeprovidingdisadvantagedstudentswithopportunitiesandresources,wesupportedtheJobTastingProgrammebyofferinginternshippositionstostudentsfor2weeks.Thestudentswereassignedtoprovidecustomersupportandhandleordersatbararea.Theysharedpositivefeedbackaftercompletionoftheprogramme.Besides,wehaveproactivelyengagedourpartnerschoolbyarrangingbusinesssharingsessionstosharecareeradvicewiththestudents.Wealsoprovidedincentivesforstudentswithoutstandingacademicperformanceasencouragement.Wesupportedthestudentsfromourpartnerschooltoachievesatisfactoryresultsinthe“YoungInnovatorsBazaar2023”,whichgavethemasolidexperienceofhowtorunabusiness.「學校起動」計劃體現「社、企共勉」，為學習條件稍遜的學生提供機會和資源。大家樂集團作為計劃的合作夥伴，支持其「職場體驗計劃」，為學生提供為期兩週的實習職位，安排學生提供顧客服務和處理訂餐，學生對計劃反應熱烈。此外，我們積極與合作學校聯繫，透過安排分享會，給予學生有關生涯規劃的意見。我們又提供獎勵予學業表現優異的學生，以示鼓勵。我們為合作學校的學生提供支援，幫助他們在「趁墟做老闆2023」活動取得良好表現並獲得營商的寶貴經驗。.可持續發展報告2022/2325CATERINGTOCUSTOMERS以客為先DonationtotheHongKongAlzheimer’sDiseaseAssociation–Raisecity’sawarenessaboutdementia捐助香港認知障礙症協會－提高市民對認知障礙症的認識Withmorepeopleundertheeffectofdementia,wetooktheinitiativetoraisethepublicawarenessbyfeaturingthetopicinoneoftheshortfilmsunderCafédeCoralfastfood’sbrandcampaign“ATasteofTogetherness”.Followingtheheart-warmingstory,wehostedseveralfund-raisingcampaignsanddonatedapproximatelyHK$600,000toHongKongAlzheimer’sDiseaseAssociation(HKADA)tosupporttheircentres,whichservepeoplewithdementiaandtheirfamilies.Trainingswerealsoprovidedforourfrontlinestafftolearnhowtoprovideappropriatesupporttothedementiapatientsandtheirfamilieswhenneeded.越來越多人受認知障礙症影響，因此我們在「有大家，就有大家樂」品牌企劃其中一部短片中加入相關主題，藉以提高公眾的意識。除了推出短片，我們透過舉辦多項籌款活動向香港認知障礙症協會捐贈共約60萬港元，以支持該會旗下的服務中心。同時我們亦安排員工培訓，令前線同事更了解應如何為認知障礙症患者及其家人提供適當的協助。冨璽lMixianSense’sPinkseries–Supportingcancerpatients米線陣「粉紅」系列－支持癌症病人InsupportoftheHongKongCancerFund’sbreastcancerawarenesscampaignPinkRevolution,MixianSenselaunchedalimited“Pink”seriesmenuwithafundraisingcampaign.ThecampaignwasconcludedwithatotalHK$100,000donationtosupportfreebreastcancersupportservices.米線陣為支持香港癌症基金會的「粉紅革命」關注乳癌活動，推出「粉紅」系列期間限定餐單，並為其舉行籌款活動。活動共籌得10萬港幣，以支持免費的乳癌支援服務。26SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先MainlandChina:oureffortsandprogress中國內地：我們的努力及進展Celebratingthe30thanniversaryofCafédeCoral’sentryintoMainland大家樂進入中國內地30週年，我們的門店網China,ourdistributionnetworkandcustomerbasehavecontinuedto絡及顧客人數持續增長和蓬勃發展。致力滿growandflourish.Committedtoservingourcustomersbydelivering足顧客對食物及服務質素的期望，我們持續qualityproductsandservice,wecontinuetoinvestindigitalizationto投資於數碼化項目以優化顧客用餐體驗、推enhancethediningexperienceandcustomerjourney,connectwith出全新品牌活動及顧客關係管理系統以加強ourcustomerswithournewbrandcampaignandCRMsystem,and與顧客的互動、並根據消費者喜好的轉變而developenewmenusthatcaterthechangingconsumerpreferences.設計推出一系列新產品。Promotingpleasantcustomerexperiencesanda推廣愉快及獨特的顧客體驗safediningenvironment摯誠的服務對營造正面的顧客體驗至關重要。Sincereservicesarealwaysthekeytowinningcustomerexperience.我們為確保前線員工投入工作並提供優質服Customer-centrictrainingsareconductedtoengageourfrontline務，向他們提供顧客為本的培訓，以保持服employeesandmaintainthestandardofourservices.務水準。OurcustomerserviceisguidedbyourBe100Funphilosophy.我們的顧客服務建基於「就要樂滿分」的理念。Customersarealsoofferedacomplimentaryglassofwateraspart我們推行「一杯水服務」計劃，為每位到店的ofour“Acupofwater”initiative.Duringthereportingyear,we顧客提供一杯水，以表歡迎。於報告年度內，renovated11outletstoprovidearefreshedandenhanceddining我們已翻新11間分店，以提供耳目一新和更experience.完善的用餐體驗。Familyclosenessisfrequentlyassociatedwithmealtimes.Weprovide家庭凝聚力與用餐時光息息相關。我們向小childrenwithchild-sizecutleryand,onweekends,balloonsandgifts.孩提供兒童餐具，並在週末派發氣球及禮物，Therearealsokids’menusavailableforfamilieswithyoungchildren.亦向有年幼子女的家庭提供兒童餐單。Ourmenuisupdatedeverytwoweekstoprovidenewandexciting我們每兩週更新餐牌一次，以提供精彩的新choices,andclearandaccurateinformation.產品及清晰準確的資訊。可持續發展報告2022/2327CATERINGTOCUSTOMERS以客為先“ATasteofTogetherness”brandcampaigninMainlandChina美味·呆鑿中國內地的「美味•樂聚就係要大家樂」品牌企劃渤系要大爭呆！Enteringits30thanniversaryofexpandingintotheMainlandChinamarket,CafédeCorallaunchedthebrandcampaign“ATasteofTogetherness”withshortvideostoresonatewiththepublicandrejuvenatethebrand.TakingTiktokasthemainmedium,thecampaignvideosgainedover68millionviews,1.14millionreactionsand15,000Tiktokersinteractions.Thebrandcampaignboostedthebrandawarenessanddroveupsales.Italsoearnedthe3accoladesinthe14thTigerRoarAward:–CateringServiceCategory(Silver)–ContentMarketing(Bronze)–SocialMediaMarketing(Bronze)於大家樂進入中國內地市場30年這里程碑，我們推出「美味•樂聚就係要大家樂」品牌傳播企劃，透過短片引起大眾共鳴，讓品牌年輕化。品牌企劃以抖音平台作主要媒介，短片吸引超過6,800萬人次觀看，114萬個點讚，獲1.5萬名抖音用戶參與互動。企劃成功實現「品效合一」，並獲得第十四屆中國虎嘯獎的3個獎項：－餐飲與服務類（銀獎）－內容行銷類（銅獎）－社交媒體行銷類（銅獎）TigerRoarAwardisthemostrenownedbranddigitalmarketingawardinMainlandChina.虎嘯獎是中國內地品牌營銷數字化領域中最具權威的獎項。Digitaltransformation數碼轉型Respondingtothegrowingdemandfordigitalservices,wecontinuedtoimproveourhardwareandsoftwarethisyear.Toprovidecustomerswithmoreconvenientandtime-efficientexperiences,weacceleratedourdigitaltransformation.Ourmobileorderingminiprogrammenowcovers97%ofourstores,117outletsareequippedwithself-servicesmartkiosksand45withdeliveryrobots.OurnewlyupgradedWechatCDCClubMemberMiniProgrammefacilitatesourconnectionandcommunicationwithregularcustomersandhasattractedregistrationofmorethan3millionmembers.報告年內，我們繼續提升分店的硬件及軟件，以應付日益殷切的數碼服務需求。我們亦加速數碼轉型，為顧客提供更方便的體驗。我們97%的分店已配備小程序點餐，117間分店亦設有自助點餐機，另有45間分店設有送餐機械人。我們全新升級的顧客關係管理系統，促進我們與顧客的聯繫和溝通。我們的微信小程序至今已有逾300萬會員註冊。28SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先Engagingourcustomers提升顧客參與WehaveboostedourcustomerfeedbackchannelstoincludeAlipay,我們將收集顧客意見渠道擴展至支付寶、微WeChatandon-siteorderingkiosks.Theseaccessibleandconvenient信和店內的點餐機。這些渠道方便易用，有channelscanincreasesurveyresponserates.Regularonlineupdates助提高問卷調查回應率。我們定期進行網上areundertakentoensurethereliabilityandprecisionofthefeedback更新，以確保收集意見方式準確可靠。collection.我們分析市場趨勢和消費者對產品、服務和Weanalysemarkettrendsandconsumerpreferencesregardingour品牌定位的喜好，在每週舉行的管理層會議products,servicesandbrandpositioning.Inweeklymanagement討論顧客意見，並制定行動計劃。meetings,feedbackisdiscussedandactionplansdevised.2022年9月至10月期間，我們在廣州、深圳、BetweenSeptemberandOctober2022,weconductedcomprehensive中山就我們的品牌和消費者進行全面研究，researchonourbrandandconsumersinthecitiesofGuangzhou,以跟進及改善該等城市的關鍵指標，例如品ShenzhenandZhongshan.Thishelpedustrackandimprovekey牌知名度、品牌忠誠度和品牌偏好。我們欣metricssuchasbrandawareness,brandloyaltyandbrandpreference.然見到所獲評分與去年同期相比有所改善，Wearepleasedtonoticeimprovementscomparedtothesameperiod顯示我們活化品牌形象和吸引年輕消費者的lastyear,indicatingthateffortstorevitaliseourimageandappealto工作富有成效。youngerconsumershavebeeneffective.於報告年度內，我們的顧客滿意度達91.6%，Inthereportingyear,weachievedatotalcustomersatisfactionscore而外賣及速遞送餐服務的評分為4.7分（5分為滿of91.6%,withourtakeawayanddeliveryservicesbeingrated4.7分）。outof5.可持續發展報告2022/2329CATERINGTOCUSTOMERS以客為先Sharingwarmthwithourcommunities與社區分享溫暖SupportingmedicalstaffinGuangzhouandFoshanduringthepandemic於疫情期間支援廣州與佛山的醫務人員Toshowourappreciationtomedicalstafffortheirhardworkandspiritduringthepandemic,weofferedthemfreemeals.Thisdemonstratesourcommitmenttogivingbacktoourcommunitiesandsupportingthoseinneed,especiallyduringchallengingtimes.為感謝醫務人員在疫情期間辛勤工作，我們向他們提供免費膳食，足證我們致力回饋社區，特別在艱難時期，支持需要幫助的人。OurHongdastore,inFoshan,donatedmealstoOurPengRuilistore,inFoshan,donatedmealstomedicalstaffmedicalstaffandvolunteers佛山鴻大分店向醫務人員捐贈膳食佛山鵬瑞利分店向醫務人員及義工捐贈膳食Supportingcross-boundarystudents支援跨境學童Wedonatedfoodvouchersto300studentsofFungKaiNo.1PrimarySchoolinDecember2022tosharewarmthwiththefamiliesbeforetheborderreopening.我們於2022年12月捐贈餐券予香港鳳溪第一小學的300位跨境學童，冀在粵港通關前夕為跨境學童家庭送上溫暖。30SustainabilityReport2022/23CATERINGTOCUSTOMERS以客為先FuturePlans未來計劃FocusAreaPlans重點範疇計劃CustomerExperience‧Continuetoupgradeourservicesandproductstomeetourcustomers’顧客體驗expectationsforsafe,hygienic,convenientandcomfortablediningexperience.繼續提升我們的服務和產品，以迎合顧客對安全、衞生、便利和舒適用餐體驗的CustomerEngagement期望。顧客參與‧Enhancedigitaltransformationinvarioustouchpointsthroughoutthewhole`customerjourneyforaseamlessandpersonalizedcustomerexperience.加強顧客整個用餐過程中各個接觸點的數碼轉型，以營造暢順及個人化的顧客體驗。‧Keepupwiththelatestconsumertrend,developbrands,food,servicemodelandmenuoptionsthatcatercustomersneedandinterest.緊貼最新的消費者趨勢，發展品牌、食品、服務模式及餐單選項，以迎合顧客的需求和興趣。‧Digitalizationofcustomerfeedbacksystemin2024toenableallproductandservicerelatedenquirestobehandledresponsively.於2024年將顧客意見系統數碼化，以便及時處理所有與產品和服務有關的查詢。‧Continuetoenhancecustomerloyaltyprogrammeswithincentivestocatertheever-changingcustomerneeds.繼續加強顧客忠誠度計劃及獎勵，以迎合不斷變化的顧客需求。‧EnhancetransparencyofourlunchboxmanufacturingprocessandstrengthencommunicationswithschoolpartnerswiththedevelopmentofcorporateintroductoryvideoforLuncheonStar.透過活力午餐企業介紹短片，提高學童飯盒生產流程的透明度，以及增強與學校溝通。CommunityEngagement‧Continuetocollaboratewithcommunityorganizationstosupporttheunderprivileged.社區參與繼續與社區組織合作，以支援弱勢社群。可持續發展報告2022/23316SustainabilityReport2020/21可持續發展報告AbouttheCafédeCoralGroup關於大家樂集團7SustainabilityReport2020/21可持續發展報告AbouttheCafédeCoralGroup關於大家樂集團EmpoweringourEmployees員工為本。。..,.丶2EMPOWERINGOUREMPLOYEES員工為本SupportingTalentGrowthand支持人才發展Development員工對公司的長遠成功非常重要，是我們能Ouremployeesplayacriticalroleinourlong-termsuccess,allowing為顧客提供穩定及高品質食物和服務的關鍵。ustodeliverfoodandservicesofaconsistentlyhighquality.Therefore因此我們為員工投放大量資源並提供全面培weinvestampleresourcesandprovidecomprehensivetrainingto訓，推動員工的專業和個人發展。fosterourpeople’sprofessionalandpersonaldevelopment.建立我們的人才庫Buildingourtalentpool我們向各級員工推行各類計劃及課程，以維Withanaimtomaintainastrongin-housetalentpoolandcultivate持穩健的內部人才庫並培育有潛力的人才。thosewithpotential,wehaveschemesandprogrammesfor例如透過「領袖培訓課程」讓年輕實習生為日employeesofalllevels.Forexample,ourContinuousLeadership後擔當管理職位作好準備，亦有為中學生提DevelopmentProgrammepreparesyoungtalentformanagement,供實習機會，讓他們瞭解餐廳運作及餐飲業whileworkplaceinternshipsenablesecondarystudentstolearnabout狀況。ourrestaurantoperationsandthefoodandbeveragesindustry.而為有效規劃人才承傳和晉升，我們推行「人Forsuccessionandprogressionplanning,wehaveestablishedthe才發展中心」計劃以評估員工能力。相關評估“DevelopmentCentres”programmetoevaluateouremployees’亦會用作考慮管理職位人選的參考。competencies.Theassessmentresultwillbetakenasreferenceswhencandidatesareevaluatedformanagerialpositions.TalentdriversObjectivesપਗɛʑણ݄ͦᅺ•Providein-housetrainingtoenhancemanagementandleadershipskillsFrontlineleadershippipeline提供內部培訓以提升管理及領導技巧前線管理人員人才梯隊•DeveloptrainingthatalignswiththecareergoalsoftraineesDedicatedtaskforce根據實習生的職業目標制定培訓計劃comprisedoftrainingspecialistsand•Monitorknowledgemanagementsystemexperiencedstaff監察知識管理系統專責工作小組•Shareexpertisewithourregionalmanagementteam（由培訓專員及經驗豐富的員工組成）與區域管理團隊分享專業知識Individualdevelopment•Customisedevelopmentplansfortraineesbasedonkeyperformanceindicatorsplans以關鍵績效指標為實習生制定專門的發展計劃個人發展計劃•Providecoachingfortraineeseverythreemonths每三個月為實習生提供指導課程34SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本Employeetraining員工培訓CafédeCoralGroupiscommittedtounlockingthefullpotentialof大家樂集團致力發掘員工潛能，透過培訓協ouremployees.Weprovidetrainingtohelpthemgrowalongthe助員工在職涯規劃上成長，亦提供贊助以鼓careerpath.Withtheprovisionofsponsorships,weencourageour勵員工進修並提升他們的專業和個人技能。peopletofurthertheireducationandupgradetheirprofessionalandpersonalskills.我們按照以下四大範疇為全體員工提供培訓及學習活動：Trainingandlearningactivitiesforallemployeesarestructuredinfouraspects:Competency能力ObjectiveEquipourteamwithessentialworkplaceknowledgeandskills目標讓我們的團隊掌握必要的工作場所知識及技能ProgrammesLeadershiptrainingandteamcollaborationprogrammesenhanceourpeople’sskillsand計劃teamwork.Thisyear,wehosted:「領導力培訓計劃」和「團隊合作計劃」提升員工技能及團隊精神。今年，我們已舉辦：•situationalleadershipworkshopsformanagement•areamanagementtrainingforbusinessunitspositions業務單位的區域管理培訓為管理職位而設的情景領導工作坊•ARegularInheritance:Let’sTalkforumtofacilitate•qualitymanagementtrainingthesharingofexperienceandknowledgeamong品質管理培訓employees.恆常的「傳承：Let’sTalk」論壇，促進員工分享經驗•team-buildingworkshops及知識。建立團隊精神工作坊Customerserviceandproductquality顧客服務與產品質素ObjectiveEnhanceourcustomerexperiencebyimprovingfoodandservicequality目標透過改善食品和服務質素提升顧客體驗ProgrammesRegularbranchtrainingequipsemployeeswithknowledgeoffoodquality,safetyandcleanliness,計劃aswellastheskillstoprovideahighlevelofcustomerservice.我們定期進行分店培訓，讓員工掌握有關食品質素、安全和整潔度的知識，以及提供優質顧客服務所需的技能。Complianceandpolicy合規與政策ObjectiveEnsureallemployeescomplywithourstrictcompliancerequirements目標確保全體員工遵守我們嚴格的合規要求ProgrammesTrainingandtalksenableourpeopletolearnmoreaboutCafédeCoral’sgovernanceand計劃regulatorycompliance,includingequalopportunities,anti-corruption,anti-discrimination,andpersonaldataandprivacyprotection.Regularonlinetestsassessouremployees’understandingofouranti-corruptioncompliance.我們舉辦培訓和講座，讓員工更深入瞭解大家樂的管治及監管合規情況，內容包括平等機會、反貪污、反歧視以及保障個人資料及私隱。我們亦定期安排網上測驗評估員工對反貪污合規的認識。Occupationalhealthandsafety職業安全與健康ObjectiveBuildasafetycultureinourdailyoperationsandincreaseemployees’awarenessof目標occupationalhealthandsafety建立日常營運中的安全文化，提高員工的職業健康與安全意識ProgrammesRole-specificandawareness-raisingtrainingforemployeesofalllevels,coveringemergency計劃procedures,accidentpreventionandhandling,firstaidandfirefighting.我們為各級員工提供針對職位需求的培訓計劃和提升意識的措施，主題包括緊急應變程序、事故防範及處理、急救及消防。可持續發展報告2022/2335EMPOWERINGOUREMPLOYEES員工為本Developmentandtraining–HongKong(asof31March2023)೯‫࢝‬ၾ੃৅Ñ‫࠰‬ಥ€׵ɚཧɚɧϋɧ˜ɧɤɓ˚Employeestrained(%)Averagetraininghours受訓員工（百分比）peremployee平均每位員工的受訓時數2021/20222022/20232021/20222022/2023Byemployeecategory按職劃分100%100%1319Seniormanagement高級管理層Middlemanagement中級管理層100%100%5960Generalstaffandfrontlinestaff—般及前線員工Bygender按性別劃分100%9998%8384MaleFemale男性100%9997%7879女性100%99.98%8282QualificationsFrameworkandtalenttrainingprogrammetopromotedevelopmentandprofessionalism資歷架構及人才培訓計劃促進發展及專業精神“Ireallyappreciatedtheexperience-sharingfrommytrainercumcolleague.Heinspiredustoseethingsfromdifferentperspectives,andtolearnwaystomanagedifferentcasesandscenarios.”「非常欣賞我的培訓師兼同事分享經驗。他啟發我們從不同角度看待事情，並教導我如何處理不同情況。」“RestaurantOperationsCertificate”graduateHui,AssistantBranchManageratSuperSuperCongeeandNoodles「餐廳營運證書」課程畢業學員一粥麵分店副經理許雅仙“Thistraininghelpedbuildmyconfidenceformanagingandleadingthekitchenteam,thankstothetrainer’sexperience-sharingandfollow-upin-storecoaching.”「這次培訓幫助我對管理及領導廚房團隊建立信心，感謝培訓師分享經驗和後續的店內指導。」4“KitchenManagementandDevelopmentTalentProgramme”graduatedKan,ChiefCookatSuperSuperCongeeandNoodles「廚務發展管理人才課程」畢業學員一粥麵分店大廚靳哲海36SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本PrioritisingWellbeing,SafetyandHealth重視員工福祉、安全及健康CafédeCoralGroupprioritisesthewellbeing,safetyandhealthof大家樂集團將員工福祉、安全及健康放於首ouremployees.Weensureourworkplacesthroughouttheoperations位。於營運過程中，我們透過全面的安全管aresafewithcomprehensivesafetymanagement.Tokeepourteam理確保工作環境安全。為保持團隊穩健及健robustandhealthy,weactivelyenhanceemployeeengagementwith康，我們與員工坦誠溝通，積極提升員工參opencommunication.Wehavealsoimplementedprogrammesand與度。此外，我們亦推行不同計劃及措施，initiativestocatertothedifferentneedsofourpeople.切合員工不同需要。Employeewellbeing員工福祉Employeewellbeingiscriticaltoasuccessfulworkplace.Topromote員工的健康福利是營造優質工作環境的關鍵，awork-lifebalance,ourHeart-to-Heartprogrammesponsorsand因此我們提倡工作與生活平衡。「心連心計subsidisesemployeeengagementactivities,andourStaffFunClub劃」贊助及資助各種員工參與活動，而「樂滿organisesregularsocialandrecreationalactivitiestofosterpositiveFUN」則定期舉辦各類社交及文娛活動，促進workplacerelationships.同事建立良好關係。Supportforemployeewellbeingduringthereportingyear:報告年度內有關員工福祉的支援：WecelebratedfestivalslikeChristmasandLunarNewYearwithpartiesanddinnergatherings.我們舉辦派對和晚餐聚會慶祝聖誕節及農曆新年等節日。Amidthepandemic,wedistributedmedicine,sanitiser,rapidantigentestkitsandcannedfood,withthehand-writtencardfrommanagement.在疫情期間，我們派發藥物、酒精消毒液、快速抗原測試套裝、罐頭食品及管理層親筆手寫的心意卡。Weofferedstaffdiscountsforhouseholdcleaningproducts,healthcareitems,homeelectricalappliancesandmore.我們提供折扣優惠予員工選購家居清潔產品、保健用品、家電等。Weorganisedworkshopsandinterestclassesforourpeopletomakehandicraftsandtakeabreakfromwork.舉辦工作坊及興趣班，讓員工製作手工藝品，暫時放下工作，舒緩身心。可持續發展報告2022/2337EMPOWERINGOUREMPLOYEES員工為本OurEmployeeAssistanceProgrammeofferspsychological我們的員工支援計劃為個人生活或職業生涯counsellingforthosefacingchallengesintheirpersonalor中面對困難的員工提供心理輔導。24小時「傾professionallives.A24-hourCareExpresshotlineprovides心快線」提供專業臨床心理諮詢及轉介服務，professionalcounsellingandclinicalpsychologicalconsultation亦會提供後續的心理支援。我們亦透過內部referrals,withfollow-upmentalsupport.Wealsoshared通訊和網上講座分享心理健康知識。knowledgeaboutmentalwellbeingviainternalnewslettersandonlinetalks.LongServiceAward長期服務獎Wearegratefultohavestaffwhohavecontributedmanyyears我們慶幸擁有盡忠職守的員工為集團貢獻多oftheirdedication,commitmentandloyaltytotheGroup.In年。集團有今天的成就全賴員工付出，為表recognitionoftheircontributionsandasaremindertohowthey揚員工貢獻，我們向連續服務滿五年的員工havehelpedmakeuswhatwearetoday,“GiveMeFive”long頒授「GiveMeFive」長期服務獎。於報告年度serviceawardisgiventothosewhohavebeenwiththecompany內，逾1,200名員工獲得該獎項，其中超過forfiveyearsorlonger.Duringthereportingyear,morethan310名員工已為我們服務達15年或以上。1,200employeesearnedtheaward;morethan310ofwhomhadalreadybeenwithusfor15yearsormore.我們亦透過「新心不息」計劃表揚60歲或以上員工的貢獻，並為退休員工提供額外津貼。Wealsoacknowledgethecontributionsofemployeesaged60oraboveviathe“NeverGiveUp”programme,providingadditionalsubsidiestoretiringstaff.-FF己服祿藁38SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本LoTangSeongEducationalFoundation羅騰祥教育基金Weextendourcareandsupporttothefamiliesofouremployees.To我們的關懷及支持延伸至員工的家庭。為減alleviatefinancialburdens,ourLoTangSeongEducationalFoundation輕員工的經濟負擔，自一九九九年起，羅騰hasofferedfundsandscholarshipstothechildrenofouremployees祥教育基金為員工子女提供助學金和獎學金。since1999.Duringthereportingyear,theFoundationprovidedmore於報告年度內，基金已捐出逾320萬港元，共thanHK$3.2milliontosupporttheuniversityeducationof182staff支持182名員工子女的大專教育。members’children.羅騰祥教育基金三2022Extendingsupporttoemployee’sfamily員工支持延伸至家庭“ThankstothesupportfromLoTangSeongEducationFoundationKamHui,BranchManagerofformyelderson,whohasenteredtheuniversity,hecannowenjoyCafédeCoralfastfoodhisschoollifeandchoosetoexploremorepossibilitieswithoutworryingaboutthefinancialimpactbroughttothefamily.”Hui,one許柑桔，大家樂快餐分店經理ofourbranchmanagers,shared.Joiningusinthe1990s,HuistartedhercareeratCafédeCoralfastfoodasacashierandhasgraduallyadvancedtoabranchmanager.Beingalsoamotheroftwo,Huiisgratefulthatherworkallowshertomanagethebalancebetweenworkandfamily.「全賴羅騰祥教育基金的支持，長子已入讀大學，現在他可以享受校園生活，探索更多的可能性，不需擔心學業為家庭帶來潛在的經濟負擔。」許女士於1990年代入職，最初在大家樂擔任收銀員，逐步晉升為分店經理。她亦是兩個孩子的母親，慶幸大家樂讓她平衡工作與家庭。Ensuringoccupationalsafetyandhealth確保職業安全與健康Occupationalsafetyandhealth(OSH)isanindispensablepartof職業安全與健康（職安健）是大家樂業務不可ourbusiness.Wecomplywithallapplicablelawsandregulations,或缺的部分。我們遵守政府法律與法規，當includingtheOccupationalSafetyandHealthOrdinance(Cap.中包括《職業安全及健康條例》（第509章），509).AnOSHmanagementsystemandOSHpoliciesensurethe亦透過職安健管理及「職業安全健康政策」確standardisationofourworkplacesafetypractices.保工作場所的安全措施標準保持一致。TheOSHCommitteedevisesandmonitorsouroverallOSHstrategy.「職業安全及健康委員會」負責制定和監督集EachbusinessunithasitsownOSHrepresentativeandsubcommittees團整體的職安健策略。各業務單位均設有職toimplementourpolicies.Weconductregularinternalandthird-party安健代表，而小組委員會則執行我們的職安assessmentsandsafetyauditstoidentify,mitigateandreducehealth健政策。另外，我們定期進行內部及第三方andsafetyrisks.Thisyear,weinvitedaregisteredsafetyofficerto職安健評估及安全審核，以識別、減輕及減conductariskassessmentatourheadquartersCafédeCoralCentre.少健康和安全方面的風險。今年，我們邀請註冊安全主任於大家樂中心總部進行風險評估。可持續發展報告2022/2339EMPOWERINGOUREMPLOYEES員工為本Wedocumentwork-relatedinjuries,andreportthemtoourHuman我們會記錄工傷個案，並向人力資源部及相Resourcesdepartmentandtherelevantbusinessunitforfurther關業務單位匯報，以作進一步調查。嚴重個investigation.Severecasesareraisedatbi-monthlyOSHmeetings,to案會於每兩個月舉行一次的職安健會議上提determineappropriatecorrectiveaction.Werecordednowork-related出，並制定合適的改善方案。於過去四個報fatalitiesinthepastfourreportingyears.告年度，我們並無任何因工死亡事故。WeprovideOSHtrainingandassessments,plusmonthlyrefreshers我們為新入職員工提供職安健培訓和評估，fornewlyon-boardedemployees,toequipthemwiththenecessary並且每月進行重溫課程，讓員工掌握重要的knowledge.Duringthereportingyear,99.93%ofouremployees知識。於報告年度內，我們有99.93%的員工attendedsafetyandhealthtraining.Stafffromdifferentbusiness參與健康及安全培訓。此外，來自不同業務unitstooktheCertificateforSafetyandHealthSupervisors(Catering)單位的員工參加了安全健康督導員（飲食業）coursetoenhancetheirworkplaceOSHknowledge.Wealso證書課程，進一步加深工作場所的職安健知safeguardourfrontlineemployeesbyprovidingpersonalprotection識。我們亦確保前線員工配有個人防護裝備。equipment.為建立工作場所安全文化，我們對達致零工Tobuildtheworkplacesafetyculture,werewardbrancheswith傷記錄的分店作出嘉許。於報告年度內，超zerowork-relatedinjuries.Duringthereportingyear,morethan過253間分店獲勞工處「飲食業安全凝聚計劃」253brancheswererecognisedintheLabourDepartment’sCatering嘉許。IndustrySafetyInspirationProgramme.Colleaguesareequippedwithprotectiveglovesandnon-slipshoes同事配備防護手套和防滑工作鞋Occupationalsafetyandhealth–HongKong(asof31March2023)ᔖุτΌၾ਄ੰÑ‫࠰‬ಥ€׵ɚཧɚɧϋɧ˜ɧɤɓ˚Work-relatedfatalitiesLostdays1Lostdayrate2zeroinjuries(numberofpeople)損失工作日'損失工作日比率2錄得零工傷的分店因工死亡事故（人徽）。311,0520.23%78.8%1Lostdaysreferstosickleaveowingtowork-relatedinjuriesinthereportingyear.「損失工作日」是指於報告年度內工傷導致的病假日數。2Lostdayratereferstosickleaveowingtowork-relatedinjuriespernumberofworkdaysofthetotalemployeesinthereportingyear.「損失工作日比率」是指工傷導致的病假日數佔報告年度內所有員工預定工作日數的比率。3OnecaseinvolvedthedeathofanemployeeduringworkhourisunderinvestigationbytheLabourDepartment.一宗員工於工作時段內死亡個案現正有待勞工處完成調查。40SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本EmbracingaDiverseandInclusiveWorkforce多元共融的員工團隊CafédeCoralGroupiscommittedtocreatingadiverseandinclusive大家樂集團致力營造多元共融的工作環境，workingenvironmentthatnurturescompetitivenessandsuccess.We促進競爭力及締造成功。我們實行公平和平practisefairandequalemploymentandadheretoallapplicablelaws等的僱傭常規，遵守各項適用法律和法規，andregulations,includingtheEmploymentOrdinance(Cap.57)and包括《僱傭條例》（第57章）以及各項歧視條例DiscriminationOrdinances(Cap.480,487,527and602).Internal（第480、487、527和602章）。我們亦有內policiesandguidelinessafeguardtherightsandbenefitsofour部政策和程序保障員工的權利及福利，並提employees,andweprovideopportunitiesforcareeradvancement.供職業發展機會。Creatingafairandinclusiveworkplace營造公平、共融的工作環境Oureffortstopromoteinclusivity,diversityandequalopportunities我們於共融、多元及平等機會方面實行的措extendbeyondstatutoryrequirements.Westrivetoeliminate施高於法定要求，積極消除對弱勢社群及少employmentbarriersforthedisadvantaged,thevulnerableand數群體的就業障礙。我們嚴禁任何涉及年齡、minorities.Discriminationandharassmentonthegroundsofage,性別、種族、國籍、性取向或其他非才能相gender,ethnicity,nationality,sexualorientationorothernon-merit關的歧視或騷擾，對僱用童工或強制勞工亦characteristicsareprohibited.Wehavezerotoleranceforchild採取零容忍態度。所聘用的員工必須符合法andforcedlabour.Allemployeesmustmeettheagerequirements定最低年齡要求，而我們亦期望供應商遵守requiredbylaw.Wealsoexpectoursupplierstoupholdthesame相關規定。requirements.可持續發展報告2022/2341EMPOWERINGOUREMPLOYEES員工為本CafédeCoralGroupprovidesequalopportunitiesfor:大家樂集團為以下人士提供平等機會：Allagegroups所有年齡組別Weencouragethe"ActiveSenior"andretireestore-jointheworkforcebyprovidingflexibleworkingschedules.我們提供切合個人需要及靈活的工作時間安排，鼓勵「活力長者」及退休人士重投工作。Allracialgroups所有種族群組Weendeavourtoprovideopportunitiesforindividualsfrommulti-ethnicstoadaptandcontributetothecommunity.Duringthereportingyear,wehired400non-ChineseemployeesfromcountriesincludingPakistan,Bangladesh,Nepal,India,IndonesiaandthePhilippines我們致力為各種族人士提供機會，幫助他們適應及為社區作出貢獻。報告年度內，我們聘請來自巴基斯坦、孟加拉、尼泊爾、印度、印尼及菲律賓等國家共400名非華裔員工。Peoplewithphysicalandlearningchallenges身體障礙及學習障礙人士WepartnerwithNGOs,educationalinstitutionsandgovernmentbodiestoprovidesupportandcareforpeoplewithphysicalandlearningchallenges.Wehired319suchindividualsduringthereportingyear.我們與非政府組織、教育機構和政府機構合作，支持及照顧有身體障礙和學習障礙的人。於報告年度內，我們僱用319名該等人士。Topromotediversityandinclusivity,weencouragethe“active為促進工作場所的多元共融文化，我們鼓勵「活seniors”,middle-agedandretiredtore-joinourworkforce.We力長者」、中年及退休人士重投集團工作，並provideflexibleworkingschedulesthatgobeyondregulatory為其提供超越監管要求的靈活工作時間安排。requirements.CafédeCoralGroup’s“ActiveSenior”workforceɽ‫࢕‬ᆀණྠ‫ݺ˜މ‬ɢ‫ڗ‬٫™౤Զఱุዚึ60to6460至64歲6068381,44465to7565至75歲41803844CafédeCoralGroup’steamprofile–HongKong(asof31March2023)ɽ‫࢕‬ᆀྠඟÑ‫࠰‬ಥ€׵ɚཧɚɧϋɧ˜ɧɤɓ˚SizeofworkforceAveragemonthlyturnover4(peremploymentcontract)平均每月流失率4員工人數（根據僱傭合約）Full-time全職Part-time兼職2021/20222022/2023Bygender按性別劃分2,1901,0126.67%6.67%Male男性4,2455,7995.19%5.06%Female女性6,4356,8115.58%5.47%Total總數Byage按年齡組別劃分47886111.6%10.82%30orbelow30歲或以下2,9182,7884.77%506%31to5031至50歲3,0393,1624.70%4.57%51orabove51歲或以上4Averagemonthlyturnoverreferstotheaveragenumberofleaversineachcategoryofeachmonthinthereportingyear.Thisisbasedonthenumberofleaversineachcategoryforthemonthdividedbythenumberofemployeesinthatcategoryattheendofthatmonth.Employeeturnoverisdefinedasfull-timeandpart-timeemployeeswholeavevoluntarilyorduetodismissal,retirementordeathinserviceduringthereportingyear.「平均每月流失率」是指報告年度內每月流失率的平均數，即各員工組別每月離職員工數目除以該員工組別月底員工總數。員工流失是指報告期內自願離職或因解僱、退休或在職死亡的全職和兼職員工。42SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本Promotingequalopportunities促進平等機會Ourpoliciesandguidelines–includingtheHumanResources我們的「人力資源管理政策」、「績效管理制度ManagementPolicy,PerformanceManagementSystemPolicy,政策」及「員工招聘指引及防止聘用非法員工GuidelineonStaffRecruitmentandAvoidanceofUnlawful政策」確保我們遵守及定期審視公平招聘原則。EmploymentPolicy–stipulateourcommitmenttofairrecruitment,集團的人力資源資訊系統融合了良好作業指andareregularlyreviewed.Ourhumanresourcesinformationsystem引，令招聘程序更有效率。facilitateseffectiverecruitmentandincorporatesbestpractices.為建立及維持有效的人才庫，我們與非政府Tobuildandmaintainaneffectivetalentpipeline,wehave組織、教育機構及政府機構長期合作，包括longstandingpartnershipswithnon-governmentalorganisations與30多個非政府組織建立策略合作夥伴關係。(NGOs),educationalinstitutionsandgovernmentauthorities.This年內，我們跟基督教勵行會、浸信會愛羣社includesastrategicpartnershipwithmorethan30NGOs.Duringthe會服務處、香港單親協會及香港婦女中心協year,weorganisedrecruitmentsessionswithChristianAction,Baptist會合辦多場招聘會。OiKwanSocialService,HongKongSingleParentsAssociationandtheHongKongFederationofWomen’sCentres.為擴大員工團隊，我們於所有大家樂快餐分店定期舉辦招聘日，又推出招聘計劃，招攬WeholdregularrecruitmentdaysatallofourCafédeCoralfast餐飲經理和助理餐飲經理。foodoutletstogrowourworkforce.Wealsolaunchedaprogrammetohiretalentsincludingcateringmanagersandassistantcatering現職員工轉介為招聘新員工的最有效途徑之managers.一，我們的員工轉介獎金計劃鼓勵員工就職位空缺推薦合適人選。Weconsideremployeereferralstobeamongthemosteffectiverecruitingstrategies.OurCrewReferralBonusSchemeencouragesemployeestorecommendsuitablecandidatesforopenpositions.The20-yearjourneyofCafédeCoralfastfood’sfirstfemalechiefchef大家樂快餐首個女大廚的20年歷程WongLaiHungbeganasajuniorchefin2001,andhonedherskillstobecomethefirstfemaleChiefChefinourfastfooddivision.Sheshoweddedicationandstoodoutamongherpeers.Aftermorethan20yearsofservice,WongLaiHungisstillpassionateaboutherjob.Sheisnowoneofourtrainers,groomingnewtalentsandpassingonherrichexperience.黃麗紅於二零零一年開始擔任初級廚師，並磨練技能成為我們快餐部門的第一位女大廚，她的敬業精神在同輩中脫穎而出。經過逾20年的服務，黃麗紅對其事業依然抱持熱誠，並成為我們的培訓導師之一，負責培育新人才，把她多年來的豐富經驗傳授給他們。可持續發展報告2022/2343EMPOWERINGOUREMPLOYEES員工為本Engagingouremployees與員工溝通Wepromoteanopenandinclusiveworkplaceandvaluethevoices我們致力營造一個開放、共融的工作場所，ofouremployees.Weregularlycollectfeedbackandopinions並重視員工的聲音，定期透過分店探訪、聚throughchannelssuchasmonthlybranchvisits,focusgroups焦小組及問卷調查收集意見，亦在社交媒體、andquestionnaires.Weengageourpeoplebypostingcompany員工通訊及手機應用程式中加入公司資訊和informationandemployeestoriesonoursocialmedia,staffnewsletter員工故事，以便與員工溝通。今年，我們推andmobileapps.Thisyear,werolledoutasharingprogramme“Have出了創新的「好橋你有SAY」計劃，鼓勵員工YourSay”toregularlycollectstaff’sopinionsonouroutletoperations,提出對分店營運、銷售及管理方面的意見。salesandmanagement.Businessstrategyandreviewmeeting業務策略及檢討會議In2022,morethan600colleaguesgatheredinpersonforourfirstannualBusinessStrategyandReviewMeetingsincethepandemic.Acknowledgementsweregiventotheteamsfortheirunwaveringdedicationtoservingourcustomers,andfuturedevelopmentgoalsandbusinessplanswereshared.二零二二年，600多位同事自疫情以來再次聚首一堂，進行首次實體年度業務策略及檢討會議，感謝團隊盡心盡力服務客戶。管理層於會議上分享了未來發展目標及業務計劃。Engagingemployeeswiththebrandcampaign“ATasteofTogetherness”透過「有大家，就有大家樂」品牌企劃連繫員工Besidesconnectingthecustomerswiththecampaign,wealsoaimedtorecollectthememorieswithourpeopleastheyhavecontributedtoourgrowthoverthepastdecades.Wesetupafeaturewallshowingourmilestonesandinvitedcolleaguestoputupheartwarmingmessages.Wealsohostedawritingandphotographycompetitionforourstafftosharetheirmemorieswiththecompany.我們除了希望透過品牌企劃連繫客戶，亦想喚起員工與集團的回憶，因為員工過去數十載一直為集團的發展作出貢獻。我們設置特色牆展示集團的里程碑，並邀請同事貼上窩心留言。我們亦舉辦寫作和攝影比賽，讓員工分享對公司的點滴回憶。44SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本MainlandChina:oureffortsandprogress中國內地：我們的工作及進展Ourpeopleareintegraltooursuccess.Talentattractionandretention員工是我們的成功關鍵，因此吸引及挽留人areessentialforoursustainablegrowth.Westrivetocreateadiverse才對於可持續的業務增長至為重要。我們致andinclusiveworkplacewhereemployeesfeelvaluedandrepresented.力創造多元共融的工作場所，讓員工感到受Thisyear,ourhumanresourcesstrategyprioritisedreinforcingour重視。今年，我們的人力資源策略將鞏固團values,missionandculturetoourteam,andcommunicatinghowwe隊價值觀、使命和文化的工作放在首位，並interpretandshowcasetheseinourdailyoperations.於我們的日常運作中展示出來。SupportingTalentGrowthandDevelopment支持人才成長及發展Regulartrainingequipsouremployeeswithrelevantknowledgeand我們透過定期培訓幫助員工掌握相關知識和skillsandcultivatesatalentpoolthatisrobustandsupportive.技能，並培育穩健的人才庫支援企業發展。Forthetalentdevelopmentofourmanagementstaff,wehave針對管理人才的發展及培訓，我們收集及根conductedadetailedreviewoftheircapabilitiesandpotential,with據其直屬上司、部門主管、團隊成員、人力feedbackderivedfromtheirdirectsupervisors,departmentheads,資源部門及員工本身自己的意見，對其能力teammates,humanresourcesdepartment,andfromthemselves.及潛力作出全面及詳盡的績效評估，並以此Personalisedtrainingprogrammeswerethendevisedbasedon結果為員工度身設計發展及培訓計劃。今年，thefindings.Thisyear,64middlemanagementemployeeshave共64名中級管理人員參與此績效評估計劃。performedthisprofessionalassessment.EntertheNewEraofDigitalization–EmployeeCapabilityandExperienceEnhancement邁向數碼化新時代－提升員工能力及體驗•NewlyestablishedonlinesystemonHumanResourceManagementthathoststheemployeedatabaseandsupportsvariousfunctionsincludingrecruitment,annualperformancereviewmanagement,talentdevelopmentandsuccessionplanningetc.推出全數碼化人力資源管理系統，覆蓋員工資料儲存及管理、招聘、年度績效管理、人才發展及繼任管理等多個範疇。•Onlineofficeautomationthatenablesonlineapprovalforadministration,ITandnewstoredevelopment.啟動辦公自動化系統，支援行政服務、資訊科技服務、新店拓展流程等項目進行線上審批，提升效率。•Implementationofhybridlearningmodelthatengagesemployeeswithbothonlinecloudtrainingandofflinepracticetoallowflexibility,breakinggeographicalbarriersandovercomingtimeconstraints.實現靈活多元學習安排，線上雲端會議培訓與線下實踐相結合，打破空間限制，提升學習效率。可持續發展報告2022/2345EMPOWERINGOUREMPLOYEES員工為本Corethemes核心主題Complianceandpolicy合規與政策Trainingsareconductedtoensurethatemployeesarefullyawareofourcompliancepoliciesandupdatedgovernment-mandatedrequirements.Frontlineemployeesarerequiredtocompleteintegritytraining.我們進行全體員工培訓，確保員工全面理解我們的合規政策。所有員工必須完成誠信培訓。Customerserviceandproductquality顧客服務與產品質素•Toraiseawarenessoffoodsafetyandrisk,weprovidedtheServSafefoodsafetycertificatetrainingforourbackofhousestaff.Meanwhile,weestablishedskillsassessmentstostandardisequalityatouroutlets.為了提高後勤員工對食品安全及風險的意識，我們提供ServSafe食品安全認證培訓課程。同時，我們進行技能評估以保持分店質素一致。•Tofacilitatethegroup’sexpansionplan,240operationalmanagementcolleagueswereequippedwiththeskillsforstoreopeningsandoperations.為配合集團的擴展計劃，240名營運管理員工掌握了開店及營運技能。Occupationalsafetyandhealth職業安全與健康Weregularlytrainemployeesandprovideoccupationalsafetyandhealthtips,toenhancetheirunderstandingofworkplacerisks.我們定期培訓員工並提供職業安全與健康資訊，以加深員工對工作場所風險的認識。Digitalisationtraining數碼化培訓Weprovidedtrainingondigitalofficeplatforms–ourcorporateWeChat,OfficeAutomation,andourhumanresourcesandrecruitmentsystems–forallstaffatthreefactoriesandallemployees.Wealsoconductedaworkshopondataanalysis,tosharpenemployees’businessmindsets.Tipsonthedataanalysisplatformandbestpracticewereshared.我們就公司的微信、辦公室自動化、人力資源系統及招聘系統等數碼化辦公平台為三個廠房及所有員工提供培訓。我們亦舉辦數據分析工作坊，分享數據分析平台的技巧和最佳實踐，以提升員工的商業思維。46SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本Professionalandmanagementskills專業及管理技能Toenhanceemployees’professionalandmanagementskills,weconductregularworkshopsandcourses,suchas“Talentinventoryandcoachingskills”,“Primary/Intermediatedutymanagement”and“Restaurantmanagement”.Workshops–includingbrandcustomerprofiling,serviceinnovationandbranddeconstruction–deepenedourteam’sunderstandingofourbrandandvalues.為提升員工的專業及管理技能，我們定期舉辦工作坊及課程，如「人才庫存與輔導技能」、「初級╱中級職責管理」及「餐廳管理」等。工作坊內容包括品牌客戶分析、服務創新及品牌解構，加深團隊對品牌及價值觀的了解。Cultivateyoungtalent培育年青團隊Weunlockthefullpotentialofgraduatesandstudentsbydevelopingtheirknowledgeandskillswiththechefdevelopmentandmanagementtraineeprogrammes.Atotal134newchefsand18traineeswererecruitedandtrained.我們讓畢業生和學生掌握知識及技能，全面發掘他們的潛能。透過「雛鷹廚師儲備項目」及「樂行者管培生項目」，我們共招收及培訓134位新廚師及18位實習生。Developmentandtraining–MainlandChina(asof31March2023)೯‫࢝‬ၾ੃৅Ñʕ਷ʫή€׵ɚཧɚɧϋɧ˜ɧɤɓ˚Category類別Employeestrained(%)Averagetraininghours受訓員工（百分比）peremployee平均每位員工的受訓時皺Bygender按職級劃分Seniormanagement高級管理層100%25Middlemanagement中級管理層95.7%69Generalstaffandfrontllnestaff—般及前線員工99.4%94Bygender按性別劃分Male男性99.0%101Female女性99.3%87可持續發展報告2022/2347EMPOWERINGOUREMPLOYEES員工為本Prioritisingwellbeing,safetyandhealth重視員工福祉、安全及健康WecomplywiththeWorkSafetyLawforthePeople’sRepublicof我們遵守《中華人民共和國安全生產法》，並China,andouroccupationalsafetyandhealth(OSH)management透過職業安全與健康（職安健）管理和政策為andpoliciessafeguardourworkers.Adedicatedteamimplements員工提供保障。集團有專責團隊推行職安健OSHpoliciesandmanagesrelatedrisksinourMainlandChina政策並管理中國內地業務營運中的相關風險。operations.Tobuildasafetycultureandraiseemployees’awareness,weprovide為了建立安全文化並提高員工的意識，我們firstaidtraining,placesafetysignsinourpremisesandrewardoutlets提供急救培訓，在我們旗下處所貼上安全標withgoodsafetyrecords.OSHinformationissharedregularlyon誌，並對安全記錄良好的分店作出嘉許。我ourWeChat.Auditsandinspectionsatbranchesandfactoriesare們定期在微信分享職安健的資訊。為識別及conductedtoidentifyandreducerisks.Weregularlytestouranti-減少風險，我們在分店及廠房進行審核及檢pinchequipmentsandnonslipsurfacestomitigatehazards.查，並定期測試防滑表面和防夾手設備，減少風險。Thelaboratoryofourqualitycontroldepartmentunderwent–and我們的品質控制部門實驗室接受並通過職業passed–theoccupationalhazardstest.Inaddition,occupational風險測試。此外，我們的實驗室每年會進行healthexaminationsarecarriedoutatourlaboratoriesannually.職業健康檢查，在報告年度內，我們並無發Duringthereportingyear,nooccupationaldiseasesarisingfromour現業務營運引致的職業性疾病。operationscasesweredetected.Nowork-relatedfatalitiesoccurredinMainlandChinainthepast於過去三個報告年度，集團在中國內地並無threereportingyears.Duringthisreportingyear,lostdaysandthe任何因工死亡事故。在報告年度內，我們中lostdayrateatourMainlandChinaoutlets,plantsandofficeswereas國內地的分店、廠房及辦公室的損失工作日follows:及損失工作日比率概述如下：Occupationalsafetyandhealth–MainlandChina(asof31March2023)ᔖุτΌʿ਄ੰÑʕ਷ʫή€׵ɚཧɚɧϋɧ˜ɧɤɓ˚Work-relatedfatalitiesLostdays(numberofdays)5Lostdayrate(%)6(numberofpeople)損失工作日（日鐓）5損失工作日比率（百分比）6因工死亡事故（人數）。6260.03%5Lostdaysreferstosickleaveowingtowork-relatedinjuriesinthereportingyear.「損失工作日」是指於報告年度內工傷導致的病假日數。6Lostdayratereferstosickleaveowingtowork-relatedinjuriespernumberofworkdaysofthetotalemployeesinthereportingyear.「損失工作日比率」是指工傷導致的病假日數佔報告年度內所有員工預定工作日數的比率。48SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本Embracingadiverseandinclusiveworkforce多元共融的員工團隊Ourlabourrecruitmentandretention–guidedbyourHuman集團的「人力資源管理政策」為我們的員工招ResourcesManagementPolicies–complieswithapplicablelaws聘及挽留提供指引，符合相關法律及法規，andregulations,suchastheLabourLawofthePeople’sRepublicof例如《中華人民共和國勞動法》。我們嚴禁非China.Westrictlyprohibitunlawfulemployment,discrimination,child法僱傭、歧視、童工及強制勞工，所有僱用labourandforcedlabour.Allrecruitsmustmeettheminimumage員工必須符合法定年齡要求。requirement.為了培養多元共融的員工團隊，我們的招聘Tofosteradiverseandinclusiveworkforce,ourrecruitment計劃致力吸引來自不同背景的人才，同時為programmesaimtoattractpeoplefromdifferentbackgrounds.We弱勢群體提供機會。此外，我們舉辦「管理工offeropportunitiestosociallyvulnerableanddisadvantagedgroups,作坊」分析人力資源的需求，並相應調整招聘includingpeoplewithdisabilities.Wealsoorganisemanagement策略。workshops,toanalyseourhumanresourcesneedsandadjustourrecruitmentstrategiesaccordingly.我們透過「樂行者管培生項目」及「供應鏈樂行者管培生項目」吸引具潛質的畢業生加入團WeattracttalentedgraduatesthroughourManagementTrainee隊。「雛鷹廚師儲備項目」則提供實習機會，andSupplyChainManagementTraineeprogrammes.OurChef讓學生獲得餐飲業的實踐經驗。DevelopmentProgrammeoffersinternshipopportunitiesthatallowstudentstogainhands-onexperienceinthefoodandbeverages為提升競爭力、挽留生產線人才及緩解勞動industry.力短缺的影響，我們已優化薪酬結構，同時更新內部轉介政策及獎勵措施。Toincreaseourcompetitiveness,retainproductionlinetalentandmitigatetheeffectoflabourshortage,wehaveoptimisedoursalarystructureandupdatedourinternalreferralpoliciesandincentives.OurManagementTraineeProgrammeequipsOurChefDevelopmentProgrammeenhancesinterns’traineeswiththeknowledgeandskillstobeunderstandingofthefoodandbeverageindustry.futureleaders.我們的「雛鷹廚師儲備項目」加深實習生對餐飲業的認識。我們的「樂行者管培生項目」讓實習生掌握成為未來領袖的知識和技能。可持續發展報告2022/2349EMPOWERINGOUREMPLOYEES員工為本Tocreateaharmoniousandefficientworkingenvironment,we為營造和諧、高效率的工作環境，我們定期regularlycommunicatewithourpeoplethroughchannelssuchas透過不同渠道與員工溝通，包括管理層的郵lettersfrommanagement,ourSunshineActioninitiative,newsletters,件、「陽光行動」計劃、通訊、手機應用程式、mobileapps,meetingswithseniormanagement,townhallmeetings與管理層對話、員工大會，以及員工滿意度andemployeesatisfactionfocusgroups.Frequentandeffective聚焦小組討論等方式。管理層與員工之間密communicationbetweenthemanagementandemployeesfacilitates切有效溝通，有助促進員工與管理層之間的theexchangeofideasandimprovesmoraleandperformance.意見交流，從而改善士氣和表現。CafédeCoralteamprofile–MainlandChina(asof31March2023)ɽ‫࢕‬ᆀྠඟÑʕ਷ʫή€׵ɚཧɚɧϋɧ˜ɧɤɓ˚SizeofworkforceAveragemonthlyturnover7(peremploymentcontract)平均每月流失率1員工（根據偏傭合約）Category組別Full-time全職Part-time兼職2022/2023Bygender按性別畫分1,5896096.10%Male男性2,2941,8174.33%Female女性Byage按年齡組別劃分1,431813766%30orbelow30歲或以下1,9341,3213.35%31to5031至50歲518292429%51orabove51歲或以上7Averagemonthlyturnoverreferstotheaveragenumberofleaversineachcategoryofeachmonthinthereportingyear.Thisisbasedonthenumberofleaversineachcategoryforthemonthdividedbythenumberofemployeesinthatcategoryattheendofthatmonth.Employeeturnoverisdefinedasfull-timeandpart-timeemployeeswholeavevoluntarilyorduetodismissal,retirementordeathinserviceduringthereportingyear.「平均每月流失率」是指報告年度內每月流失率的平均數，即各員工組別每月離職員工數目除以該員工組別月底員工總數。員工流失是指報告期內自願離職或因解僱、退休或在職死亡的全職和兼職員工。50SustainabilityReport2022/23EMPOWERINGOUREMPLOYEES員工為本FuturePlans未來計劃FocusAreaPlans重點範疇計劃TalentDevelopment‧Buildastructuredframeworkforlearninganddevelopmentforallemployees,witharangeofprogrammescateringdifferentneedsforvariouspositionsandrolesto四人才發展enabletheemployeetoexceltheirprofessionalgrowth.，WorkSafetyand為所有員工建立有系統的學習和發展框架，當中包括針對不同崗位及職能需求而設的一系列課程，讓員工在專業發展方面取得卓越成績。EmployeeWellbeing‧Reach100%trainingrateforemployeesofallcategories.。曰職業安全及員工福祉所有員工組別的受訓率達致100%的水平。EqualOpportunities‧EnsuresafetyatworkthroughstrictcompliancewiththeOccupationSafetyand平等機會HealthyPolicy,andsustainaneffectiveOSHmanagementsystem.嚴格遵守職安健政策，確保工作安全，並維持有效的職安健管理制度。‧Maintainzerowork-relatedfatalitiesforemployees.維持零宗員工因工死亡事故。‧MaintainaLostDayRateof0.25%orbelowforemployees.員工「損失工作日比率」維持在0.25%或以下。‧Maintainamulti-ethnicsworkforcethatincludesnon-Chineseandpeoplewithphysicalandintellectualchallenges.維持包括多元化種族、身體障礙及智力障礙人士在內的員工團隊。可持續發展報告2022/2351FocusingonFood專注食物FOCUSINGONFOOD專注食物Adoptingresponsiblesourcing採取負責任採購CafédeCoralprioritisesthesustainability,safetyandqualityofits大家樂在整個供應鏈中將產品的可持續性、goodsacrossthesupplychain.Weadheretoallapplicablelawsand安全及品質放在首位。我們遵守各項適用法regulations,includingtheFoodSafetyOrdinance(Cap.612),Food律及法規，包括《食品安全條例》（第612章）、andDrugs(Composition&Labelling)Regulations,PublicHealthand《食物及藥物（成分組合及標籤）規例》、《公眾MunicipalServicesOrdinance(Cap.132),andotherlawsrelevantto衞生及市政條例》（第132章）以及其他與我們ouractivitiesandproducts.的活動及產品相關的法律。Weenhanceourfoodsafetyandqualitycontrolbyauditingstrategic我們加強食品安全及品質控制，包括審核重suppliers,standardisingqualityprocessesforimportantfoods,and點供應商，統一重要食品的品質程序，以及upholdingourCorporateFoodSafetyPolicy.Westrivetopurchase秉持「集團食物安全政策」。我們傾向與重視fromvendorswhovaluesustainabilityandanimalwelfare,andwhose可持續發展及動物福利，以及不在產品添加goodsareproducedwithnoaddedantibioticsorhormones.抗生素或激素的供應商合作。Supplychainmanagement供應鏈管理OurPurchasingManualoutlinespolicies,proceduresandtherolesof我們的「採購手冊」概述有關政策、程序以及allrelevantparties,toguaranteethequalityofourprocurement.Our所有相關方的職責，以保證採購的品質。「集CorporateFoodSafetyPolicysetsouthandlingandtrackingprotocols.團食物安全政策」訂明食品處理及追蹤規章，OurSupplierCodeofConductoutlinesenvironmentalandsocial而「供應商行為守則」概述我們在勞工措施、standardsforsuppliersintheareasoflabourpractice,humanrights,人權、職業健康及安全以及商業道德方面對occupationalsafetyandhealth,andbusinessethics.於供應商的環境及社會標準。Ourlong-termprosperitydependsonourabilitytosourcehighquality業務能長遠發展的關鏈在於我們能否從全球goodsaroundtheglobe.Risk,variety,costandqualityarealltaken各地採購優質產品。我們採購時會重點考慮intoconsideration.Wemakedirectpurchasesfromfirst-tiersuppliers產品的風險、種類、成本及品質。我們直接toestablishlong-term,collaborativerelationshipsandcreateareliable,向一線供應商採購，透過建立長期合作夥伴climate-resilientsupplychain.Wehadatotal315foodsuppliersin關係以提高供應鏈的穩定性及面對氣候變化thereportingyear,and26.8%ofourfoodsuppliesinHongKong的抗禦力。於報告年度內，我們共有315名食operationweredirectlysourced.品供應商，而我們香港業務中26.8%的食品直接從源頭採購。Numberoffoodsuppliers–bygeographicallocations(2022/2023)食品供應商數量－按地區劃分（2022/2023）HongKongMainlandChinaOtherAsiancountries29775香港中國內地其他亞洲國家AustraliaandNorthandEuropeNewZealandSouthAmerica222歐洲澳洲及南北美洲新西蘭54SustainabilityReport2022/23FOCUSINGONFOOD專注食物Ourfoodbygeographicaloriginܲ‫ي࠮‬Ը๕ήʱб(asof31March2023)€׵ɚཧɚɧϋɧ˜ɧɤɓ˚NorthandEuropeMainlandChinaSouthAmericaᆄ‫ݲ‬ʕ਷ʫή

‫ݲߕ̏ی‬Meat,dairyproducts,andcannedproducts47.8%Meat,seafood,vegetables,/MeatandfruitЂᗳe̲Ⴁۜʿᜦ᎘ପۜandbasicgroceriesЂᗳeऎପeᇴൄʿᔋ‫ذ‬ᕏ஬Ђᗳʿ˥‫؈‬4.8%HongKong18.4%‫࠰‬ಥSouthAfrica0.04%9.8%Meat,seafood,‫ڢی‬14.6%vegetables,andbasicgroceriesBasicgroceriesЂᗳeऎପeᇴൄᔋ‫ذ‬ᕏ஬ʿᔋ‫ذ‬ᕏ஬OtherAsiancountriesՉ˼ԭ‫ݲ‬਷‫࢕‬3.9%AustraliaandNewZealandMeat,seafood,vegetables,andbasicgroceriesዦ‫ݲ‬ʿอГᚆЂᗳeऎପeᇴൄʿᔋ‫ذ‬ᕏ஬Meat,seafoodanddairyproductsЂᗳeऎପʿ̲ႡۜbasedontheGroup’stotalprocurementspendਿ׵ණྠᐼમᒅ˕̈‫ࠇ‬ၑComprehensivesystemsensuretheefficiencyofoursourcinginHong全面的系統確保我們在香港及中國內地的採KongandMainlandChina.Duringthereportingyear,weworked購效率。於報告年度內，我們與數碼化團隊withthedigitalisationteamtoidentifyopportunitiestostreamline合作，以識別精簡採購流程的機會。procurementprocess.BranchManagementCentralisesordersfromourstoresandfoodprocessing。Systemfacilitiestooursuppliers分店管理系統將來自分店及中央產製中心的訂單集中分發至供應商ElectronicDataEnablesourprocessingfacilitiestoconductstandardisedInterchangeSystemandefcienttransactionswithoursuppliers電子數據互換系統使中央產製中心能夠與供應商進行統一及高效率的交易EnterpriseResourceConsolidatesdatafrombusinessunitstosupporttheplanningPlanningSystemofmaterialsandproduction企業資源規劃系統綜合來自不同業務單位的數據，以支持材料及生產規劃ProductComplianceEnableseffectiveandopencommunication,andinformation-AuditSystemsharingwithsuppliers產品合規審核系統讓我們能夠與供應商進行有效、公開的溝通，以及資訊共享Improvescontrolandoversightofoursuppliersandtheirupstreamsuppliers加強對供應商及其上游供應商的控制及監督可持續發展報告2022/2355FOCUSINGONFOOD專注食物Criticalorextremeconditionscandisruptthesupplychain.Toboost重大或極端事件可能導致供應鏈中斷。為提ourresilience,weproactivelycollaboratewithsupplierstodevelop高我們的應變能力，我們積極與供應商合作contingencyplansforcontaminatedrawmaterials.Ouraimisto制定應急方案，以應對原材料污染的情況，securestablerawmaterialsandgoods.Ifthesupplychainbecomes旨在確保穩定的原材料及貨品供應。一旦供unstable,wemodifyourmenuspromptlytoavoiddisruption.應鏈變得不穩定，我們會及時修改餐單以避免混亂。Selectingandmonitoringsuppliers選擇及監察供應商Strictsupplierevaluationandselectionguaranteethequalityofourfoodsupply.InaccordancewithourSupplierCodeofConduct,嚴格的供應商評估及篩選流程能保證我們食weevaluateeachcandidate’scomplianceandqualifications.Raw品供應的質素。我們根據「供應商行為守則」materials,auditresultsandservicequalityareappraised.Allnew評估所有候選供應商的合規情況及資格，當suppliersmustpassfoodsafetyinspectionsandassessments.We中包括其原材料、審計結果及服務質素。所prioritisesupplierswhodemonstratehighsocialandenvironmental有新供應商必須通過食品安全檢查和評估，standards.我們優先選擇達到較高社會和環境標準的供應商。OurrobustsuppliertrackingcomplementsourISO9001andISO22000qualityandfoodsafetymanagement.Weregularlyassessthe穩妥的供應商追蹤與ISO9001和ISO22000質performanceofoursuppliersagainstlocalregulationsandrelevant素及食品安全管理系統相輔相成。我們根據internationalstandards.Failuretomeetourstandardsmayresultin當地法規及相關國際標準定期評估供應商的contractsbeingterminated.In2022,weconducted197supplier表現，如供應商未能達到我們的標準，我們audits.有可能與其終止合約。於二零二二年，我們進行了197次供應商審核。OurCorporateQualityAssuranceDepartmentreviewedandimprovedourcomplianceauditworkflowinthereportingyear,tomaintain集團品質保證部於報告年度內審視並改進了ourhighstandardsoffoodqualityandsafety.Toenhancethe合規審核工作流程，以維持我們高標準的食managementandmonitoringofrawmaterials,weexpandedauditing品質素和安全。為加強對原材料的管理和監toupstreamandcoldchainsuppliersinsomehigh-riskcategories.察，我們將審計擴展至部分高風險的上游和冷鏈供應商。Buildingpartnerships建立夥伴關係Tomaintainreliablesupplies,weestablishlong-termrelationshipswithsupplierswhosevolume,purchasevalueand/orproductuniqueness為維持可靠的供應，我們按照供應商的採購makesthemkeytoourbusiness.RegularZoommeetingsmaintain量、採購總值及╱或產品獨特性，選定重要theserelationshipsandkeepusup-to-dateonmarkettrends,pricing的供應商，與他們建立長期合作關係。我們forecasts,supplystabilityandrisks.Wecoachandguidestrategic透過定期的視像會議維持溝通，以及了解最andnewsupplierstohelpthemaddressissuesintheirownsupply新市場趨勢、價格預測、供應穩定性和風險。chains.Selectedsuppliersaregivenaccesstotechnicalsupporttohelp我們為重點及新供應商提供指導及指引，幫enhancetheirproductivityandstreamlinetheiroperations.助他們解決自身供應鏈的問題，亦為選定的供應商提供技術支援，幫助他們提升生產力Ensuringtraceability及精簡業務。Tomaintainourstrictqualityandsafetystandards,weensurethatthe確保可追溯性originsofouringredientscanbetracked.WeuseGS1traceability,areliabletraceabilitysystemforsharinginformationacrossthe我們維持嚴格的質量和安全標準，確保集團entirechain,sothatkeydata–includingsuppliername,quantity,可從源頭追溯食材。我們採用可靠的GS1追productiondateandexpiration–isdocumentedandreadilyavailable.溯系統，促進整個供應鏈資訊流通，以便記OurprocurementteamcollaborateswithGS1HongKongtoenable錄及隨時查閱關鍵數據，包括供應商名稱、theuseofElectronicDataInterchangeforreceivingordersand數量、生產日期及到期日。我們的採購團隊invoicing.Thisguaranteesthatourstandardsandrequirementsare與香港貨品編碼協會合作，使用電子數據互metateverystepoftheprocurementprocess.換系統接收訂單及開票，保證採購流程的每個步驟都符合集團標準及要求。Asoundtraceabilitysystemenablesustoperformeffectiveproductrecallsifsafetyorcomplianceissuesarise.Thisensuresourcustomers’完善的追溯系統有助我們有效回收存在安全safetyandpreventtheGroupfromanypotentiallegalrisk.Incaseof或合規問題的產品，確保顧客的安全及避免incidents,weproviderelevantinformationtothesuppliertoconduct集團遭受任何潛在的法律風險。一旦發生事athoroughinvestigationandtoformulatecorrectiveandpreventive故，我們會向供應商提供相關資料，以進行measures.AllrecallcasesarereportedtotheManagementBoard.徹底調查並制訂整改及防範措施。所有回收個案均會上報至管理局。56SustainabilityReport2022/23FOCUSINGONFOOD專注食物SustainableSourcing可持續採購Withcustomersbecomingmoreconsciousaboutnutritionand顧客日益關注食品的營養及可持續性。因此，sustainabilityoffood,socialandenvironmentalfactorsaretaken我們在採購過程中有考慮社會和環境因素，intoconsiderationduringtheprocurementprocess.Westriveto致力擴大採購以負責任方式生產的可持續食expandthesourcingofsustainableingredientsthatareproduced材，並加強與我們擁有共同可持續發展價值responsibly,andtoincreasecollaborationwithsupplierswhoshare觀的供應商合作。oursustainabilityvalues.採購可持續海鮮Procuringsustainableseafood為促進可持續漁業，我們向已獲取水產養殖Topromotesustainablefisheries,weprocureseafoodfromsuppliers管理委員會及海洋管理委員會認證的供應商accreditedbytheAquacultureStewardshipCouncilandtheMarine採購海鮮。於報告年度內，香港業務所採購StewardshipCouncil.72.8%oftheseafoodsourcedinthereporting的海鮮中，72.8%為經認證的可持續海鮮，yearforourHongKongoperationswascertifiedassustainable,與75%的年度目標非常接近。approachingourannualtargetof75%.Wearehonouredtobeoneofthefoundingmembersofthe我們很榮幸於二零二二年成為世界自然基金SustainableSeafoodBusinessMembershipProgramme,launchedby會香港分會的環保海鮮企業會員計劃的始創WorldWildFundHongKong(WWFHK)in2022.Thisprogramme會員之一。該計劃加強我們與供應商、業界strengthensourconnectionwiththesuppliers,industrypeers同儕和零售商的聯繫，以推廣可持續海鮮。andretailerstopromotesustainableseafood.Thisyear,wehave今年，我們推出以可持續海鮮製成的新產品，introducednewproductsmadewithsustainableseafoodexamined並獲得世界自然基金會香港分會認證。我們byWWFHK.Weaddlabelsonthemenutoletcustomersknowthat亦於餐單上加上標記，以方便顧客辨識。thoseproductsaremadewithsustainableseafood.BrandsofferingdishesusingsustainableseafoodcertifiedbyWWFHK品牌以世界自然基金會香港分會認證的可持續海鮮創製出一系列菜餚緬SmokedfishwithvegetablericeatBakedricewithseafoodatSuperSuperCongeeandNoodlesCafédeCoralfastfood一粥麵滬式燻魚菜飯大家樂快餐焗海鮮飯可持續發展報告2022/2357FOCUSINGONFOOD專注食物Valuinganimalwelfare重視動物福利Werespectanimalwelfareandthehumanetreatmentofanimals.我們尊重動物福利，認為應以人道方式對Duringthereportingyear,ourHongKongoperationssourced待動物。於報告年度內，我們的香港業務有18.58%ofmeatandpoultryfromsuppliersthatvalueanimalwelfare,18.58%的肉類及家禽採購自重視動物福利的achievingourannualtargetof18%.ThesesuppliersfollowtheWorld供應商，實現18%的年度目標。這些供應商OrganisationforAnimalHealth’sfiveanimalfreedoms:freedomfrom遵循世界動物衞生組織定義的五大動物自由：hungerandthirst;freedomfromdiscomfort;freedomfrompain,免於饑渴、免於不適、免於痛苦傷害及疾病、injuryordisease;freedomtoexpressnormalandnaturalbehaviour;表達正常行為及免於恐懼及憂慮。andfreedomfromfearanddistress.推廣無添加抗生素及激素的產品Promotingproductswithnoaddedantibioticsandhormones公眾對食品問題日益關注，因此我們推出以無添加抗生素及激素作食材的產品。例如，Respondingtogrowingpublicconcern,wepromoteproductswithno上海姥姥提供無添加抗生素的豬肉，大家樂addedantibioticsandhormonesbyutilisingingredientsfreeofsuch快餐和泛亞飲食提供無添加抗生素及激素的elementsinourbusinessoperations.Forinstance,ourShanghaiLao雞肉。Laorestaurantsserveporkwithnoaddedantibiotics,whileCafédeCoralfastfoodandAsiaPacificCateringservechickenfrankswithno年內，集團肉類採購量中有3.04%為無添加addedantibioticsandhormones.抗生素及激素的食材。我們將繼續努力實現5%的年度目標。Duringtheyear,3.04%ofthemeatprocuredwerewithnoaddedantibioticsandhormones.Wewillcontinueworkingtowardsour確保食品質素及安全annualtargetof5%.為確保食品質素及安全，我們位於香港及中Ensuringfoodqualityandsafety國內地的所有主要食品加工設施以及部分泛亞飲食分店均已獲得ISO22000及食物安全重Toensurefoodqualityandsafety,allofourmainfoodprocessing點控制(HACCP)認證。於報告年度內，八間facilitiesinHongKongandMainlandChina,andsomeofourAsia泛亞飲食分店獲得HACCP認證，另有四間獲PacificCateringlocations,holdISO22000andHazardAnalysisCritical得ISO9001:2015認證。為確保我們的程序符ControlPoint(HACCP)certification.Duringthereportingyear,eight合最新的全球標準，我們亦已實施經修訂的ofAsiaPacificCatering’sstoresattainedHACCPcertificationandfourISO22000:2018標準。我們訂有集團食物安attainedISO9001:2015.Toensureourprocedurescomplywiththe全政策，以減低與食品接收、儲存、製備、mostup-to-dateworldwidestandards,wehavealsoimplemented加工、配送及供應相關的風險。theupdatedISO22000:2018.Risksrelatedtoretrieving,storing,preparing,processing,distributingandservingfoodarereducedby於報告年度內，我們連續五年榮獲香港貨品ourcorporatefoodsafetypolicy.編碼協會「優質食品計劃」的鑽石企業獎，肯定我們在供應鏈中實施嚴格的食品安全及追Duringthereportingyear,wewererecognisedastheDiamond溯標準的努力。本年度，集團並無任何因安EnterpriseinGS1HongKong’sQualityFoodSchemeforthefifth全和健康原因導致的產品回收個案。consecutiveyear,acknowledgingoureffortsofimplementinghighsafetyandtraceabilitystandardsinoursupplychain.Therewerezeroproductssubjecttorecallforsafetyandhealthreasonsinthereportingyear.58SustainabilityReport2022/23FOCUSINGONFOOD專注食物Qualitycontrolandassurance品質控制及保證Wemaintainstrictquality,safetyandhygienestandards,fromthe我們的食品從生產到被顧客享用，都維持嚴preparationoffoodtillitisconsumed.格的質素、安全及衞生標準。Qualitycontrol•Qualityandprocessesaremonitoredbyinternalspecialiststoensurestandard品質控制operatingproceduresarefollowed.由內部專家監控質素及流程，確保遵循標準營運程序。•Hygienecontrolensuresthecleanliness,qualityandsafetyofouroutletkitchens.衞生控制措施確保我們分店廚房的整潔、質素及安全。Standardoperating•Ourproceduresarereviewedregularly.procedures我們定期檢討工作程序。標準營運程序•Criticalingredientsincludingteaandricearesubjecttostrictquality-testing.對茶及大米等重要食材進行嚴格的品質測試。•Kitchenpractices,recipesandequipmentusagearestandardisedatourcasualdiningoutletstoguaranteequality.我們將休閒餐飲分店的廚房管理、食譜及設備使用標準化，保證高質素。Microbiological•Microbiologicaltestingoffoodisundertakenatourmanufacturingfacilities.assessments在產製設施對食品進行微生物檢測。微生物檢測•LuncheonStar’sfoodproductsareassessedbyaccreditedtestinglaboratories.Qualityassurance活力午餐的食品由認可的檢測實驗室進行評估。質量保證•Monthlyassessmentsandstoreinspectionsareperformedforstrategicproductsincludingrice,porkandbeef.對大米、豬肉及牛肉等重點食品進行每月評估及分店檢查。•MonthlyGoodManufacturingPractice(GMP)auditsarecarriedoutatourfoodprocessingfacilities.每月在食品加工設施進行「良好產製實踐」審核。•Introducedanimprovementprogrammetoevaluate“BestBefore”datesonstrategicproducts.推出改善計劃以評估重點食品的最佳食用日期。Weofferrelevantorientationtrainingfornewhires,andfoodsafety我們為新員工提供相關入職培訓，並為重點andmonitoringtrainingforourstrategicbusinessunits.Ourquarterly業務單位提供食品安全及監察培訓。我們每KitchenTrainingRefresherProgrammereinforcesstandardoperating季度均舉行「廚務崗位培訓重溫計劃」以強化procedures,toensuretheyareproperlycascadedtofrontlinestaff標準營運程序，確保資訊能透過定期會議妥duringtheregularmeetings.In2022,weattendedtheCentrefor當地傳達至前線員工。於二零二二年，我們FoodSafety’sTradeTalkandWorkshoponHACCPtoenhanceour參加了食物安全中心業界講座及「食物安全重understandingoftheindustry’sbestpractice.點控制」工作坊，以增進我們對業界良好作業的理解。Ourqualitycontrolandassurancesystemalsocoverlogistics.Wetestedtheperformanceofinsulation,assessednewcoolersand我們的品質控制及保證系統亦涵蓋物流。我developedoperationalstandardsforfreezertrucks.Thesehelp們已測試冷凍車的隔熱性能、測評新型冷凍preservethequalityofourproductswhiletheyaretransported.櫃及制定操作標準，這些措施有助在運輸過程中保持產品的品質。可持續發展報告2022/2359FOCUSINGONFOOD專注食物Advancedtechnologyforfoodqualityandsafety確保食品質素及安全的先進技術Weinvestinadvancedtechnologyandequipmenttoproducefood我們投資於先進的技術和設備，以生產符合thatmeetshighstandardsofqualityandsafety.Ourfood-handling高標準品質及安全的食品。我們採用自動化procedureisstandardisedthroughautomationanddigitaltechnology,及數碼技術統一食品處理流程，以提高生產whichimprovesourproductivity,consistencyandqualitycontrol.力、一致性及品質控制。Manufacturing•Improvedfoodqualityandmaintainedproduct產製consistency提高食品質素及保持產品一致性•Appliancessuchaspressurecookersandcombiovensareusedforhighefficiencycooking•Increasedproductionyieldandensuredstabilityin使用高壓鍋和組合烤箱等電器，以實現高效烹煮productionvolume提高產量及保持穩定性•GS1automationcontrolsthequalityofrawmaterials,product-cuttingtostandardisedweights,yieldand•ProvidestheprocurementteamwithvaluablefoodlossreferenceinformationtoimproverawmaterialqualityGS1自動化控制原材料質素、產品標準重量切割、為採購團隊提供參考資訊以提升原材料質素出產及食品損耗•Enhancedproductionefficiency•Automationlineisdevelopedforcertainprocesses提高生產效率includingtealeavespacking為特定工序(例如：茶葉包裝)開發自動化生產線•Streamlineddistributionandoptimisedroutestoensuredeliveryonschedule•Fullyautomatedend-to-endricecookingprocessat精簡配送及優化路線以確保按時送達LuncheonStar活力午餐採用全自動明火煮飯線•Moreefficientcoolingandimprovedtemperaturecontrol,forsaferstorageProductdelivery更高效的冷卻及溫度控制，令儲存更安全產品交付•Centralisedconsolidationofkeydocuments,including•GPStechnologytracksourdeliveryvehiclesinrealstandardoperatingproceduresandrecipestime集中整合各類重要文件，包括標準營運程序及配方全球定位系統實時追蹤配送車輛•ReducestheuseofpaperandenhancesefficiencyProductstorage減少用紙，提高效率產品儲存•Upgradedglycolsystemcoolshotfood使用已升級的乙二醇系統冷卻熱食Operationandmanagement營運及管理•Implementationofdigitalplatform,includingtheDocumentationManagementSystem(DMS)採用文件管理系統等數碼平台•Supplierportfolioestablishedviaprocessautomation透過流程自動化整合供應商資料60SustainabilityReport2022/23FOCUSINGONFOOD專注食物Variousadvancementintechnologythatimprovesproductivity,consistencyandqualitycontrol應用多項先進技術及設備，以提高生產力、一致性及品質控制Automationlineisestablishedforpackingtealeaves.建立茶葉包裝自動化生產線。Applicationofglycolenhancesthecoolingefficiency.採用乙二醇提高冷卻效率。Pork-cuttingmachinessorttheproductsbasedonthequalityandsize.豬肉切割機按照品質和份量對產品進行分類。Upgradedpressurecookerenhancestheproductivityoffoodprocessingplant.升級後的高壓鍋提高食品加工廠的生產力。....可持續發展報告2022/2361FOCUSINGONFOOD專注食物Promotingnutritiousandhealthyfood推廣營養健康食品Tosatisfytherisingmarketdemandfornutritiousandenvironmentally為了滿足市場對營養和環保飲食不斷增長的friendlydiets,weareexpandingourselectionofhealthyand需求，我們持續在餐單中增添健康及可持續sustainablefood.Weworkcloselywithchefsandsupplierstocreate食品，與廚師和供應商緊密合作，製作包含menuswithawidevarietyofhealthyproductsandingredients.各類健康產品和食材的餐種。NoaddedMSGandlowsodium無添加味精及低鈉Ourchefshavereviewedtherecipestoenhancethenutritionofour我們的廚師十分注重產品的營養，將之帶到products,andlauncheddishesandsoupwithnoaddedMSGatCafé餐單中，例如大家樂快餐推出的多款無添加deCoralfastfood.味精小菜和湯品。LuncheonStar,ourschoolcateringdivision,offersnutritiousmeals我們的學童午膳業務活力午餐按照衞生署forchildreninaccordancewithDepartmentofHealthrequirements.的規定，為學童提供營養餐。我們提供減鈉Weoffermealswith50%lesssodium,reducetheamountofsauce50%的膳食，減少膳食的醬汁份量，並採用andusefreshingredients,herbsandlow-sodiumspices.Wehave新鮮的食材、香草和低鈉香料。我們亦推出alsointroducedamonthly“Beef-freeDay”menutoprovidestudents每月一次的「無牛肉日」餐單，為學生提供更withlowercarbonfootprintoptions.Allofourlowsodium,low低碳足跡的選擇。我們所有的少鈉、低糖及sugarandlowfatmenuisdesignedbyqualifiednutritionists,with低脂餐單均由合資格的營養師設計，學校老theparticipationofschoolteachersandparent-teacherorganisations,師和家長教師會亦有參與餐單設計，務求提withanaimtoprovidinghealthyandnutritiousdietsufficienttofuel供足以促進學生成長和發展所需的健康又營students’growthanddevelopment.養的膳食。Plant-basedandvegetarianmenus素食餐單Topromotegreeneating,ourbrandshaveaddedvegetarianoptions為推廣綠色飲食，多個品牌也在餐單增加了totheirmenus.CafédeCoralfastfoodhasintroducedbakedplant-素食選擇。大家樂快餐推出焗素肉醬意粉及basedspaghettiBologneseandbakedplant-based“porkchoprice”.焗素豬扒飯。62SustainabilityReport2022/23FOCUSINGONFOOD專注食物Inaddition,TheSpaghettiHouseintroducedvegetarianoptions此外，TheSpaghettiHouse（意粉屋）推出includingspaghettiandcheesefondue.ThesaladbarsatOliver’s素菜意粉及素芝士火鍋等。Oliver’sSuperSuperSandwichesofferabroadselectionofvegetablesaswellasSandwiches（利華超級三文治）的沙律吧提供plant-basedmilkoptionsforcoffeeandspecialitydrinks.Whilefor各式各樣的素菜選擇，咖啡及特色飲品可選LuncheonStar,thedailyschoollunchboxmenualwaysincludesonevegetariandishchoiceforparentsandstudentstochoose.用植物奶。活力午餐每天亦會提供一款素食午餐以供選擇。ShanghaiLaoLaocollaborateswithlocalplant-basedmeatstartup上海姥姥與本地植物肉初創企業合作ShanghaiLaoLaohasreimaginedfourofitssignaturedisheswith上海姥姥與生產植物肉的本地初創企業－PlantSifu,alocalstartupthatproducesplant-basedmeat.Weare植廚(PlantSifu)革新了四道招牌菜。我們thefirstintheindustrytoadoptplant-basedmeatinShanghainese領先業界，在經典菜式小籠包及擔擔麵等cuisineincludingtheclassicsteamedporkdumplings,tantan上海菜中採用植物肉。這次極具新鮮感的noodlesandmore.Thisground-breakingcollaborationsparkedour合作激發了我們的創意，為素食顧客提供creativityinexpandingthechoicesforvegetariancustomers.更多選擇。可持續發展報告2022/2363FOCUSINGONFOOD專注食物EatSmartRestaurant「有營食肆」Workingcloselywithourinstitutionalpartners,15outletsofAsia15間泛亞飲食的分店與機構飲食合作夥伴緊PacificCateringenrolledintheEatSmartRestaurantStar+programme密合作，成功取得「星級有營食肆」二星評級。andallofthemachievedacovetedtwo-starrating.Theseoutlets店內提供水果及蔬菜為主、少脂肪、少油、offerEatSmartdishesincludingfruitanddisheswithmorevegetables,少鹽及少糖的「有營菜式」。我們亦提供素食lessfat,oil,saltandsugar.Vegetarianchoicesarealsooffered,to選擇，鼓勵健康及可持續的飲食。encouragehealthyandsustainableeating.。邑tSmartRestaurantStar+Nutritionandfoodlabelling營養及食品標籤Weraisecustomers’awarenessofnutritionthroughfoodlabelling,我們透過食品標籤、營養數據，以及過敏原nutritiondataandtheidentificationofallergenslikeshrimpand標識（例如蝦和花生等）來提高顧客的營養意peanuts.Sustainableseafoodismentionedwhereapplicable.Calorie識，並在適用情況下推薦可持續海鮮。我們informationisdisplayedondigitalmenuboardsat14hospitaloutlets的14間醫院分店及4間機構餐飲分店均於電and4outletsintheschoolandcommercialsectors.子餐牌顯示卡路里資訊。Specialmenurequirements特殊餐單要求Weofferoptionssuchashalalandveganfoodforthosewithreligious活力午餐及若干泛亞飲食分店（包括香港理工anddietaryneedsatLuncheonStarandselectiveAsiaPacificCatering大學及香港浸會大學）因應顧客的宗教及飲食outlets,includingtheHongKongPolytechnicUniversityandHong需要提供清真食品及素食等選擇。KongBaptistUniversity.64SustainabilityReport2022/23FOCUSINGONFOOD專注食物MainlandChina:oureffortsandprogress中國內地：我們的工作及進展OurMainlandChinabusinessesprioritisehighquality,safeand我們的中國內地業務十分注重供應優質、安healthyfood.Wecomplywithallrelevantlawsandregulations,全及健康的食品。我們遵守各項相關法律及includingtheFoodSafetyLawofPeople’sRepublicofChina.Strict法規，包括《中華人民共和國食品安全法》，standardsandproceduresgovernourprocurementandprocessing.從採購至食品加工的流程均以嚴格的標準及規章監管。Adoptingresponsiblesourcing採取負責任採購Wepartnerwithkeysuppliersandguaranteethattheymeetour我們與主要供應商合作，確保他們符合我們standards.Duringthereportingyear,factoryauditswereperformed的標準。於報告年度內，我們對69個重點供on69ofourtargetedsuppliers.應商進行了工廠審核。Suppliermanagement供應商管理IdentifysupplierswithConductregularevaluationsdemonstrablyhighandauditstoguaranteeallqualityproductspartnersinthesupplychaincomplywithourstandardsᗆй౤Զᜑഹ৷ۜሯପۜٙԶᏐਠ֛ಂආБ൙Пձᄲࣨdᆽ‫ڭ‬ԶᏐᗡʕٙ‫ה‬ϞΥЪྫМѩୌΥҢ‫ٙࡁ‬ᅺ๟TerminatesuppliersxIssuerecticationwithunsatisfactoryxnoticesincasesofperformancefromnon-complianceoursupplychainConducton-siteauditstoensureνϞ༼஝ઋ‫ر‬dҢ‫ࡁ‬ਗ਼ਗ਼‫ڌ‬ତ˞ԳٙԶᏐਠ੽suppliershave೯̈‫ࠅ‬Ӌҷ͍ٙஷٝԶᏐᗡʕ‫࡜‬ৰrealignedwithourspecicationsආБତఙᄲࣨ˸ᆽ‫ڭ‬ԶᏐਠୌΥҢ‫ٙࡁ‬஝ࣸ‫ࠅ‬ӋRawingredientswithhighnutritionalcontent,areliablesupply營養豐富的原材料、可靠的供應網絡及合理networkandreasonablepricingareessentialforhighqualityfood.All的定價對於提供優質食品十分重要，我們按ofourrawmaterialsareselectedusingstrictcriteria.Majoringredients嚴格標準選擇所有原材料，主要食材採購自aresourcedfromauditedandtrustedsuppliers.Weselectqualified經審核及值得信賴的供應商。我們選擇合資andreputablesuppliersandmanufacturerswhoareleadingnational格及信譽良好的供應商，他們都是首屈一指enterprisesorindustrypeers.的國營企業或業界同儕。可持續發展報告2022/2365FOCUSINGONFOOD專注食物Wesetstandardsforkeyingredients,andadedicatedinventoryteam我們為重點食材制定標準，並有專責庫存團overseesfoodstorageanddelivery.Duringtheyear,wehadatotalof隊監督食品的儲存及配送。年內，我們共有146foodsuppliers,alllocatedinMainlandChina,and61.4%ofour146個食品供應商，全數位於中國內地，而foodsuppliersweredirectlysourced.61.4%的食品供應是直接從源頭採購。Thisreportingyear,sustainabilityandenvironmentalfactorswereaddedtooursupplierassessmentcriteriaandprocurementpolicy.本報告年度，我們的供應商評估標準及採購政策增添了可持續發展及環境因素。Agradingsystemsupportstheselectionandevaluationofsuppliers.評級系統有助我們選擇和評估供應商。我們Wenotifysuppliersoftheresultsoftheirevaluationsand,ifnecessary,會告知供應商他們的評估結果，如有需要，requestcorrectiveaction.Shouldourstandardsberepeatedlyviolated,我們會要求供應商採取修正行動。對於一再wemayterminatethepartnership.Twomarginalgradesupplierswere違反標準的供應商，我們可能會終止彼此合terminatedduringthereportingyear.作關係。於報告年度內，我們與兩名被評為邊緣等級的供應商終止合作。Dedicatedtosustainablesourcingandsupportiveofanimalwelfare,我們致力於可持續採購及支持動物福利，向weprocureingredientsfromrenownedandresponsiblesuppliers,知名且負責任的供應商採購食材，特別是雞particularlyforeggsandbeef.Wealsocontributetothelocal蛋和牛肉。我們亦向貧困地區採購農產品，economybyprocuringagriculturalproducts,fromimpoverished為當地經濟助力。regions.Supportingpovertyreductioninlocalruralarea幫助農村減貧TofightpovertyandsupportChina’spovertyalleviationpolicy,wehaveprocured2,772tonnesofrice,430tonnesofeggsand293tonnesofcabbagefromtheimpoverishedareainthisreportingyear.為對抗貧困及支持國家扶貧政策，於本報告年度，我們向貧困農村地區採購了2,772噸大米、430噸雞蛋及293噸白菜。Toguaranteefoodstabilityandquality,weendeavourtobuilda為保證食品供應的穩定性及質素，我們努力resilientsupplychain.Weexamineandmanagepesticideresiduesin建立穩健的供應鏈。我們檢查及管理原材料rawmaterialstoensurefoodsafety.Owingtothepandemic,local中殘留的農藥以確保食品安全。於報告年度governmentrestrictedfoodimportsfromcertainlocationsduringthe內，地區政府因應疫情限制了某些地方的食reportingyear.However,thankstoourrobustproducttraceability,we品進口。不過，有賴於穩健的產品追溯系統，wereabletoadheretotheserestrictionsandcontinuetooperate.我們得以遵守有關限制並繼續營運。66SustainabilityReport2022/23FOCUSINGONFOOD專注食物Ourfoodbygeographicaloriginܲ‫ي࠮‬Ը๕ήʱб(asof31March2023)€׵ɚཧɚɧϋɧ˜ɧɤɓ˚NorthandEuropeMainlandChinaSouthAmericaᆄ‫ݲ‬ʕ਷ʫή

‫ݲߕ̏ی‬Meat,dairyproducts,andMeatandfruitcannedproducts73.5%Meat,seafood,vegetables,Ђᗳʿ˥‫؈‬Ђᗳe̲Ⴁۜʿᜦ᎘ପۜandbasicgroceriesЂᗳeऎପeᇴൄʿᔋ‫ذ‬ᕏ஬14.2%3.5%HongKong‫࠰‬ಥ0.7%Meat,seafood,vegetables,andSouthAfrica0.03%3.2%basicgroceries‫ڢی‬ЂᗳeऎପeᇴൄFruitandseafoodʿᔋ‫ذ‬ᕏ஬˥‫؈‬ʿऎପ4.9%AustraliaandOtherAsiancountriesNewZealandՉ˼ԭ‫ݲ‬਷‫࢕‬ዦ‫ݲ‬ʿอГᚆMeat,seafood,vegetables,andbasicgroceriesMeat,seafoodЂᗳeऎପeᇴൄʿᔋ‫ذ‬ᕏ஬anddairyproductsЂᗳeऎପʿ̲ႡۜPercentageisbasedontheGroup’stotalprocurementspendϵʱˢɗਿ׵ණྠᐼમᒅ˕̈‫ࠇ‬ၑEnsuringfoodqualityandsafety確保食品質素及安全FoodqualityismaintainedatourMainlandChinaprocessingfacility.我們在中國內地的產製設施能夠維持食品的Ourgoodmanufacturingpractice(GMP)modeldefinescritical高品質。我們的「良好產製實踐」模式界定各performanceindicatorsforeachproductionzoneandoutlines產製區的關鍵績效指標並概述標準營運程序，standardoperatingprocedures.Thisenablesustoassessperformance,讓我們能夠評估表現、整潔度、衞生及蟲害cleanliness,hygieneandpestcontrol.Toimprovequalityandsafety控制。於報告年度內，我們在各營運團隊之awareness,wehostedGMPcompetitionsamongoperatingteams間舉行「良好產製實踐」比賽，以提升他們的duringthereportingyear.質素及安全意識。Hygieneiscritical,particularlyamidapandemic.Ourfacilitiesand衞生是非常關鍵的一環，特別是在疫情期間。employeesareheldtohighstandards,andweregularlyevaluateour我們的設施及員工均符合規格，並定期評估manufacturingandprocessing.Inaccordancewithnationallaws,各產製及加工流程。根據國家法律、法規及regulationsandstandards,weconductinternalinspectionsandthird-標準，我們每年對原材料進行內部檢查及第partyquality-testingofrawmaterialsannually.三方質素測試。可持續發展報告2022/2367FOCUSINGONFOOD專注食物Logisticsexpertsensurefoodqualityandsafetyduringtransport.物流專業團隊確保運輸過程中的食品質素及Vehiclesareequippedwithprecisetemperaturecontrols,automated安全。車輛均配備精確的溫度控制、自動製refrigeration,andtemperaturemonitoringandrecordingsystems.We冷及溫度監測和記錄系統。我們定期檢查有routinelyexaminetheirrecordsforanomaliesthatcouldcompromise關系統記錄，以防出現可能損害我們標準的ourstandards.異常情況。Multipletestsarerequired.Inaccordancewithnationalstandards,我們的食品須進行多項檢測。根據國家標準，suppliersarerequiredtoprovideregulartestreportsthatconfirmthe供應商須提供定期檢測報告，確認不含抗生absenceofantibioticsandhormones.Rawmaterialareinspected素和激素。我們在收到原材料時亦會進行抗onreceiptforantibioticsandveterinarydrugs.Vegetablesmustbe生素和獸藥檢測，蔬菜則須附有批次農藥檢accompaniedbyabatchpesticidetestreport.測報告。Weeducateemployeesaboutfoodmanagementdevelopments我們教導員工有關食品管理的發展情況，幫tokeepthemup-to-dateonqualityandsafetystandards.Regular助他們了解最新的質素及安全標準，並透過trainingsanddrillsreinforceourprotocols.定期培訓和演習強化我們的規章。Therewerezeroproductssubjecttorecallforsafetyandhealth本年度，集團於中國內地並無任何因安全和reasonsthisyear.Therewere3productsandservicerelated健康原因回收的產品個案。而經由政府部門complaintscasesfiledtotheofficial.Allcaseshavebeeninvestigated提交的3宗產品及服務相關投訴，我們已作andrespondedtothecustomerswithdetailedexplanationproactively.出調查，並主動向顧客詳細解釋。Promotingnutritiousandhealthyfood推廣營養健康食品Sincethepandemic,wehaveseenagrowingtrendforhealthy自疫情以來，人們對健康及營養飲食的需求andnutritiousdiets.Respondingtotheincreaseddemandforsuch呈不斷增長趨勢。因應顧客的需求增加，我choices,weintroducedsugar-freeoatmealandbakedplant-based們於報告年度內推出無糖燕麥片和焗素豬扒porkriceduringthereportingyear.Wewillcontinuetodevelop飯。我們將繼續開發原汁原味、健康又有營original,healthyandnutritiousfoodthatmeetscustomers'evolving養的食品，滿足顧客不斷轉變的需要。needs.68SustainabilityReport2022/23FOCUSINGONFOOD專注食物Futureplans未來計劃FocusAreaPlans重點範疇未來計劃Responsiblesourcing‧Reachtheannualtarget–75%ofourseafoodprocuredisfromcertifiedsustain-負責任採購ablesources,in5yearsbyenhancingconnectionswithsuppliers,restaurantsandretailers.M繼續加強與供應商、餐廳及零售商的聯繫，於5年內將可持續海鮮認證的採購比率提高至75%的年度目標。‧Continuetobroadenthescopeofourfoodqualityandsafetycertifications,toalignwithinternationalbestpracticeandstandards.繼續擴大食品質素及安全認證的範圍，達致國際良好作業守則及標準。‧Strictlyauditprocurementandsupplierprocedurestotrackandmanagesuppliers’performance.嚴格審核採購及供應商程序，追蹤及管理供應商表現。‧Maintaintheproportionofsuppliersthatvalueanimalwelfareto18%,andincreasetheprocurementrateofnoaddedantibioticsandhormonesmeatto5%in5years.將重視動物福利的供應商比例保持在18%，並在5年內將無添加抗生素及激素肉類的採購率提高至5%。‧EstablishtheSustainableProcurementPolicyin2023/24.於二零二三年╱二零二四年制定可持續採購政策。‧IncreasetheprocurementratioofdirectsourcingsuppliersandstrategicsuppliersforourChinaoperations.提高中國內地業務向源頭採購和向策略性供應商的採購比例。Foodqualityandsafety‧Enhancetheconsistency,qualityandefficiencyoffoodhandlingandproduction食品質素與安全throughdigitalization,technologyandinnovation.透過數碼化技術及創新提高食品處理及生產的一致性、質素及效率。蚵－‧ArrangearegularKitchenTrainingReviewProgrammetoreinforcestandardoperatingproceduresforfoodqualityamongfrontlinestaff.安排定期「廚務崗位培訓評估計劃」，以強化前線員工對食品質素標準營運程序的認知。‧Continuetoprovideupdatedstandards,policiesandbestpracticetrainingforallemployees,tostandardiseoperations.繼續為所有僱員提供有關最新標準、政策及良好作業守則的培訓，令營運模式標準化。‧ContinuetoworkcloselywiththesupplierstostayabreastofthetechnologicaladvancementonfoodsafetyandqualitycontrolinmainlandChina.繼續與中國內地的供應商緊密聯繫，以跟上食品安全及品質監控的最新科技。‧AcquireFSSC22000foodsafetycertificationatScanfoodmanufacturingplantin2023/24.於2023/24年度為北歐國際廠房取得FSSC22000食品安全體系認證。FoodNutritionandHealth‧Providehealthyandsustainablemenuoptionsforcustomers.食品營養與健康為顧客提供健康及可持續的餐單選擇。`l可持續發展報告2022/2369PreservingthePlanet保護環境Zz=Ji公勵,,冒乙·'.•....•.•............•........'•~•...•．••一.，．．.PRESERVINGTHEPLANET保護環境Wearecommittedtosupportingsustainabledevelopment.Along我們致力支持可持續發展，於價值鏈的各個ourvaluechain,theGroupendeavourstominimiseitsfootprintand環節努力減低碳足跡及減少對環境的影響。reduceenvironmentalimpacts.Recognisingtheurgencyofcombating鑑於應對氣候變化的緊迫性，我們作出重大climatechange,wemakesignificanteffortstodecarboniseour努力以推動營運減碳，藉以支持全球向低碳operations,therebysupportingtheglobaltransitiontoalow-carbon經濟轉型。economy.AddressingClimateChange應對氣候變化Governance管治TheBoardofDirectorsdirectstheGroup’sbusinessandsustainability董事局負責指導集團業務及可持續發展策略，strategyandoverseesourriskmanagement,includingsustainability-並監督集團的風險管理，包括與可持續發展relatedrisks.TheManagementBoard–chairedbyourChief相關的風險。由首席執行官帶領的管理局定ExecutiveOfficer–meetsregularlytoreviewtheGroup’ssustainability期舉行會議，以審視集團的可持續發展表現performanceandprogressandreportstotheBoardofDirectors及進度，並向董事局匯報可持續發展事宜。onsustainabilitymatters.TheSustainabilityCommittees–withthe可持續發展委員會在執行小組、營運單位及supportofexecutiongroupsandoperationsunitsanddepartments–部門的協助下，負責訂立排放目標，制定氣areresponsibleforsettingemissiontargets,formulatingclimateaction候行動計劃，並確保策略行之有效。plans,andensuringstrategiesareimplementedeffectively.InresponsetoClimateChange,wehaveputinplaceaClimate為應對氣候變化，我們已制定氣候變化政策，ChangePolicywhichoutlinesourmitigationandadaptationstrategies當中概述緩解及適應策略，以便有效管理業toeffectivelymanageclimate-relatedrisksinourbusinessoperations.務營運中的氣候相關風險。集團將適時審視TheGroupwillreviewtheClimateChangePolicyfromtimetotimeas氣候變化政策，以確保政策與可持續發展策appropriatetoensureitalignswithoursustainabilitystrategyandstay略保持一致，並緊貼不斷改變的氣候變化議題。abreastofevolvingclimatechangeissues.Strategy策略Climate-relatedriskshaveasignificantimpactonouroperationsin氣候相關風險對我們的營運產生重大的短期theshortandlongterm.Tostayaheadofthesechallenges,wekeep及長期影響。為了作更好的準備去面對這些upwithtechnologicaladvancementsandglobaltrendsrelatedto挑戰，我們一直留意科技發展，了解有關低lowcarbonfootprints,operationalbestpractices,andsustainable碳足跡、良好營運作業以及可持續材料和資materialsandresources.Duringthereportingyear,weconducteda源的國際趨勢。於報告年度內，我們進行氣climateriskassessmentandscenarioanalysistoidentifythephysical候風險評估和情境分析，以識別關乎業務的andtransitionrisksthatarematerialtoourbusinessandtoevaluate重大實體和轉型風險，同時評估相關的影響theassociatedimpactsandopportunities.和機遇。PhysicalRisks實體風險Toassessphysicalrisk,weexaminedclimateprojectionsunderthe為評估實體風險，我們根據聯合國政府間氣RCP8.5scenarioaccordingtotheUnitedNationsIntergovernmental候變化專門委員會(IPCC)的RCP8.5情境研究PanelonClimateChange(IPCC).Thetimehorizonforthisscenario氣候預測，而此項情境分析的時間點設於二analysisis2050.Ourclimateriskassessmentcoversdifferentaspects零五零年。我們的氣候風險評估審視不同業ofourbusinessincludingoutlets,foodprocessingplantsandsupply務範疇，包括分店、產製中心及供應鏈，識chain.Thefourclimatehazardsmostrelevanttothegroupidentified別出四個與我們最相關的氣候風險：極端強areExtremeWindandFlooding(AcuteShocks),ExtremeHeatand風及水浸（急性事件）、極端炎熱天氣及水資Watershortage(ChronicStress).Potentialphysicalriskimpactsrelated源短缺（慢性事件）。與集團四大可持續發展toourfoursustainabilitypillarsinclude:範疇相關的實體風險的潛在影響包括：72SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境PotentialimpactsofphysicalrisksOurresponse實體風險的潛在影譬應對方法CateringtoCustomer•EnhanceenergyefficiencyofHVACsystemtoprovide以客為先acomfortablediningenvironmentforourcustomers.•Risingtemperaturesmaycausediscomfortfor提升供暖、通風及空調(HVAC)系統的能源效益，為顧客提供舒適的用餐環境。customersdininginouroutlets.氣溫上升可令顧客在分店內感到不適，影響他們用膳。•Installwaterbarriersandboosterpumpstoenhance•Extremeweathereventsmaydisruptoutletservices,preparednessforfutureextremeweather.causinginconveniencetocustomers.設置水障及加壓泵，為日後的極端天氣做好準備。極端天氣事件或會影響分店服務，對顧客造成不便。•ExploreandinvestinupgradeofventilationandEmpoweringourEmployeetemperaturecontrolsystem,andkitchenappliances員工為本thatgeneratelessheatinkitchenarea.•Extremeheatmayposearisktoouremployees’,研究投資於可提升廚房的通風效能及溫度控制的系統和設備。especiallykitchenstaff’s,healthandwellbeing,leadingtohighturnoverandpotentiallabour•Digitalizationandautomationtoimprovemanpowershortage.efficiency,enhanceworksafetyandreducereliance極端炎熱天氣有機會損害員工健康，特別是廚房員onlabour.工並引致員工流失及人手短缺。透過數碼化和自動化提高人力資源效率，提升職業•Otherextremeweathereventsmayriskemployees’安全及減低對勞動力的依賴。safetyandpreventthemfromcommuting,leadingtomorefrequentdisruptionsandlossofbusinessdays•Provideemployeeswithsafetytrainingandemergencyinouroutletsandprocessingplants.actionplantoensuretheirsafetyduringextreme其他極端天氣事件危及員工安全，妨礙他們往返工weatherevents.作地點，亦為分店及中央產製中心的運作造成更頻為員工提供安全培訓和應急方案，在極端天氣事件繁阻礙。發生時確保他們的安全。FocusingonFood•Adjustoperatinghoursduringextremeweatherevents專注食物toreducetheriskofextremeweathereventsfor•Risingtemperaturesmayaffectfoodqualityespeciallyemployees.在極端天氣事件發生時，調整營業時間，降低有關dryfoodstoredinambientconditions.事件對員工造成的風險。氣溫上升或會影響食物品質，尤其是存放於常溫環境下的乾貨。•Installtemperaturesensorsandcontrolsystemsto•Extremeweathereventsmaydisruptoursupplychain,ensureoptimumconditionsforfoodstorage.affectingtheavailabilityandsuppliesofrawmaterials.安裝溫度感應器和控制系統，確保以最佳條件儲存極端天氣事件或會干擾我們的供應鏈，影響原材料食物。的狀況和供應。•DiversifysourceofsupplychaintoreduceoverreliancePreservingthePlanetonasinglesource.保護環境採取多元化供應鏈策略，避免過分倚賴單一源頭。•Extremeheatmayincreaseenergyconsumptionin•Adoptpassivedesignfeaturessuchasdaylightingandouroutletsandprocessingplantsduetoincreasedairnaturalventilationinouroutletsandfoodprocessingconditioningandrefrigerationuse.plants.因氣候變化或會增加分店及中央產製中心空調及於分店及中央產製中心運用採光及自然通風等順應製冷設備用量上升的能源消耗。自然的設計。可持續發展報告2022/2373PRESERVINGTHEPLANET保護環境TransitionRisks轉型風險Climate-relatedtransitionriskreferstoriskrelatedtothetransition氣候相關的轉型風險指與低碳經濟轉型相關toalowcarboneconomy.Transitionrisksaretypicallycategorized的風險。轉型風險一般分為四個主要範疇的intokeydriversunderfourmainareas:PolicyandLegal,Technology,重要因素：政策與法律、科技、市場及信譽。Market,andReputation.Alowcarbonscenarioanalysisbasedon我們根據IPCCRCP2.6情境以及綠色金融網projectionsunderaIPCCRCP2.6scenarioandNGFSOrderlyNet絡2050有序淨零排放的情境預測，進行了低Zero2050scenariowasconductedtoassessthetransitionrisks.Our碳情境分析，藉此評估轉型風險。我們的氣climateriskassessmenthasidentifiedalistoftransitionrisksmost候風險評估已識別一系列與業務最為相關的relevanttoourbusiness.Thelistoftransitionrisksandpotential轉型風險，該等轉型風險以及對我們業務的impactstoourbusinessarelistedbelow:潛在影響載列如下：Short-term(0–2years)短期（0–2年）Morestringent•Increasedscrutinyfromstakeholders•Enhanceclimate-relatedgovernanceanddisclosure.climatedisclosurewhoareinterestedinour改善氣候相關管治及披露。requirementsenvironmentalperformance.•Closelymonitorourenvironmentalperformance.更嚴格的氣候披露規定關注集團環境表現的與業務有關人密切監察我們的環境表現。士對我們加緊監察。•Collaboratewithsupplierstodevelopandidentifycost-efficientoptions.Increasingregulation•Increasedcostsontransitioningto與供應商合作探索符合成本效益的選擇。onpackagingandbiodegradableandenvironmentallyplasticwastefriendlyalternatives.•Explorealternativesourcesofrawmaterials.針對包裝及塑膠廢物轉用塑膠替代品的成本上升。探索原材料的其他來源。的監管日益增加•Maintainrelationshipswithsupplierstoensureastablesupplychain.Fluctuationinyieldand•Increasedprocurementcosts.與供應商維持關係，以確保供應鏈穩定。priceofagricultural採購成本上升。•Conductfeasibilitystudyofusingrenewableenergy.products研究使用可再生能源的可行性。農產品產量和價格出•InstallLEDlighting,heating,ventilation,andairconditioning(HVAC)systemandbuilding現波動managementsystem(BMS).安裝LED照明、HVAC系統及樓宇管理系統Medium-term(2–7years)Increasedcostsforoutletandfood(BMS)。中期（2–7年）processingplantoperations.分店及中央產製中心的營運成本增•ProvidemorehealthyandgreenmenuIntroductionofcarbon•options,suchasplant-basedproducts.pricing加。提供更健康和綠色的菜式，例如以植物為採取碳定價本的產品。Changingcustomer•Lossofmarketshareandreputation•Practicesustainablefoodingredientsourcingbehaviorifweareunabletorespondtofromeco-friendlysuppliers.顧客行為不斷改變theneedsofcustomersinatimely從環保供應商採購可持續食材。manner.Transitionto如未能及時滿足顧客的需求，市場•UpgradelogisticfleetstoEuroVIvehicles.lowemission佔有率和聲譽將會受損。將物流車隊升級至歐盟六期車輛。transportation轉型至低排放運輸•Increasedadoptioncostsassociated•Exploreelectrictruckoptions.withtransitioningtolowcarbon探討電動貨車的選項。logisticvehicles.轉用低碳物流貨車的成本上升。74SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境RiskPotentialimpactsOurresponse風險潛在影謩應對方法Long-term(7yearsorbeyond)•Setupcarbonreductiontargets.長期（7年或以上）訂立減碳目標。Increasingregulation•Additionalcostsfordailyoperation•Investinlowcarbontechnologies.oncarbonneutralityadjustmenttomeetcarbonneutrality投資於低碳科技。targettargets.碳中和目標的監管日因調整日常營運以符合碳中和目標漸增加而產生的額外成本。RiskManagement風險管理TheclimateriskassessmentisoverseenbyourSustainability氣候風險評估由可持續發展委員會監督，並Committeesandcoversourkeybusinessoperations,includingour涵蓋我們的主要業務營運，包括分店、中央stores,manufacturingfacilitiesandsupplychain.Weareintegrating產製中心及供應鏈。我們正在整合已識別的theidentifiedrisksandinvestigatingclimate-relatedmitigation風險，研究氣候相關的緩解策略，以提高我strategiestoenhanceourresilience.們的應變能力。Basedontheclimateriskassessmentfindings,weprioritisepain根據氣候風險評估的結果，我們優先處理高pointswithhighrisklevelsandurgency.Whileevaluatingtherisks,風險及迫切的問題。評估風險時，我們已考wehavetakenintoconsiderationourexistingpreparednessorthe慮現有的準備方案，或制定準備方案及實行abilitytodeveloppreparednessandimplementmitigationmeasures.緩解措施的能力。氣候風險評估的結果提供Thefindingsoftheclimateriskassessmenthaveprovideduswith詳盡的資訊，有助我們了解未來氣候情境的detailedinformationinprojectedfutureclimatescenariosandclimate預測及規劃氣候應變能力。resilienceplanning.MetricsandTargets指標及目標Wehavebeendisclosingourenergyandgreenhousegas(GHG)我們已披露能源及溫室氣體排放績效，包括performance,includingourconsumptionofdifferentfuelsandScope每年不同燃料的消耗和範圍一及二的溫室氣1&2GHGemissionsannually(inManagingEnergyandEmissions).To體排放量（載於「能源及排放管理」）。為衡量measureandmanageclimate-relatedrisksandopportunities,energy及管理氣候相關風險和機遇，我們已設定能andGHGemissionreductiontargetshavebeenestablished.Our源及溫室氣體減排目標。我們監察能源消耗、energyconsumption,andcarbonemissionperformanceandtargets,碳排放表現及目標，並於「能源及排放管理」aremonitoredanddisclosedinManagingEnergyandEmissionsand和「中國內地－我們的環保工作及進展」中披MainlandChina–OurEnvironmentalEffortsandProgress.露有關資料。ManagingEnergyandEmissions能源及排放管理Wecloselymonitorourenergyconsumptionandimplementedvarious我們密切監察能源消耗並實行多項節能措施，energysavingmeasurestoachieveourenergyandgreenhousegas力爭實現能源及溫室氣體減排目標。（請參閱(GHG)emissionsreductiontargets(seeEnergyconsumptionandGHG能源消耗和溫室氣體排放目標及表現）。emissiontargetsandperformance).Energy-efficientdesignsandequipment節能設計和設備Wecontinuetoenhanceourenergyefficiencybyinvestingin我們投資引入先進技術，並升級產製中心、advancedtechnologyandupgradingequipmentatourmanufacturing分店及學校廚房的設備，不斷提高能源效益。plantsandinkitchensatourstoresandschools.Atouroutlets,wehaveintroducedenergy-savingequipment,我們已於分店引入節能洗碗機及智能電炒鍋includingenergy-savingdishwashersandsmartstirfryers.Caféde等節能設備。大家樂快餐和一粥麵陸續改用CoralfastfoodandSuperSuperCongee&Noodlesareswitching智能電炒鍋及電爐，避免於廚房區域產生高totheuseofsmartstirfryersandelectricstoves,whichavoidhigh溫，進而減少空調耗電量。temperatureatthekitchenareahenceelectricityconsumptionforair-conditioningisreduced.可持續發展報告2022/2375PRESERVINGTHEPLANET保護環境Energy-savingdishwashersSmartstir-fryers節能洗碗機智能電炒鍋Duringthereportingyear,thebain-marieheatingcoilsusedinallCafé於報告年度內，大家樂快餐及一粥麵更換了deCoralfastfoodandSuperSuperCongee&Noodleswerereplaced熱湯池內的加熱線圈，以提高能源效益，廚toimproveenergyefficiency.Thepowerofheatingcoilsinkitchen房和水吧的加熱線圈功率由3,000瓦特降至andbarareashasbeenreducedfrom3,000Wto2,500W,meeting2,500瓦特，滿足加熱需求的同時，減少了能theheatingrequirementwhileavoidingpotentialenergywastage.源消耗。Upgradeofbain-marieheatingcoilstoimprove“AirLobby”atoutletstoenergyefficiencyoptimisetheefficiencyofairconditioning更換熱湯池的加熱線圈以提高能源效益分店採用「空調大堂」以優化空調效率SelectiveCafédeCoralfastfoodoutletsthathavedirectaccessto部分能直達戶外的大家樂快餐分店在入口處theoutdoorhaveadoptedthe“AirLobby”designattheirentrance採用「空調大堂」設計，以優化空調效率。「空tooptimisetheefficiencyofairconditioning.The“AirLobby”isa調大堂」是由兩個滑門組成的實體玻璃走廊，physicalcorridorconstitutedbytwoslidingdoorswithfancoilsto並配有管風機，以減少室外熱空氣流入所產reducethewarmingeffectincurredbytheinfluxofoutdoorhotair.生的暖化效應。我們亦已將分店的燈具升級WehavealsoupgradedlightstoLEDsandenergy-savingbulbsatour為LED燈管及節能燈泡。outlets.256smartstirfryersandelectricstovesinstalled已安裝的智能電炒鍋及電爐數目76SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境“TwoLeaf”ratinginSwireProperties’GreenKitchenprogramme太古地產「綠色廚房」計劃「貳葉評級」Wemakeongoingeffortstoachieveenergyandwaterefficiencyinourkitchens.WorkingcloselywithSwireProperties,wetookreferencetotheirGreenKitchentechnicalguidelinesthatincludespecificrecommendationsforreducingenergyandwaterconsumption,low-carbonoperationsandwastemanagementasthesustainabilitysolutionbenchmarkforourstoredesignandoperation.Twoofouroutlets,Oliver’sSuperSandwichesandTheSpaghettiHouseatCityplaza,havereceivedtheTwoLeafGreenKitchenAwardearlier.ThelatestadditiontothisrecognitionisOliver’sSuperSandwichesatTungChungCrescent.作為一家餐飲企業，我們不斷努力提高廚房的能源及用水效益。我們與太古地產緊密合作，參照《綠色廚房技術指引》內有關提升能源及用水效益、低碳營運及廢物管理的具體建議作為我們推動綠色營運的標準。我們位於太古城中心的Oliver’sSuperSandwiches（利華超級三文治）及TheSpaghettiHouse（意粉屋），以及位於東堤灣畔的Oliver’sSuperSandwiches（利華超級三文治）均榮獲「綠色廚房」認證嘉許，並取得「貳葉」級別。z/'＿」Oliver’sSuperSandwichesTungChungCrescentBranch,'-~//,~,~Oliver’sSuperSandwiches(利華超級三文治)東堤灣畔分店Energy-efficientpractices節能措施及方案Atourproductionplants,arobustbuildingmanagementsystem(BMS)我們的中央產製中心採用全面的樓宇管理系hasbeenadopted,withtheinstallationofelectricitymetersoneach統(BMS)，每層樓均安裝了電能記量錶，以監floor,tomonitorandanalysetheelectricityconsumptionindifferent察及分析不同區域的耗電量，能夠輕鬆識別zones.Unusualfluctuationsinelectricityconsumptionandequipment耗電量的異常波動及設備故障，從而提升效failurecanbeeasilyidentified,whichenhancesefficiencyandreduces率及減少故障停機時間。我們今年引入高壓downtime.Pressurecookersandcombiovenswereintroducedthis鍋及組合烤箱，以減少中央產製中心的水電yeartoreducetheconsumptionofelectricity,waterandtowngasat及燃氣消耗。ourfoodprocessingplant.供暖、通風及空調(HVAC)系統的優化提高了Theoptimisingofheating,ventilationandairconditioning(HVAC)能源效益及減少能源消耗，我們的HVAC專systemenhancestheeffectivenessandreducesenergyconsumption.家團隊定期對店內空調系統進行檢查及維護。OurHVACspecialistteamundertakesregularinspectionsand同時，集團的環保指引，包括「加熱中心環保maintenanceofthein-storeair-conditioningsystem.Meanwhile,措施」及「工場環保措施」，協助我們將節能ourenvironmentalguidelines–includingEnvironmentalMeasures理念融入日常營運中。forReheatingCentresandEnvironmentalProtectionMeasuresforFactories–integrateenergyconservationintodailyoperations.可持續發展報告2022/2377PRESERVINGTHEPLANET保護環境Renewableenergy可再生能源Todecarboniseouroperations,weidentifyopportunitiesto為減低我們營運所造成的碳排放，我們探索implementrenewableenergy,andencouragetheuseoflow-carbon使用可再生能源的可能性，並鼓勵使用低碳energy.Forinstance,ourusedcookingoiliscollectedbycertified能源。例如，我們營運產生的廢食油由獲認vendorsandrecycledintobiodiesel.證的供應商收集並回收再造為生物柴油。Biodieselfor21%accountsofourvehiclesfuelconsumption生物柴油佔集團車隊燃料消耗EnergyconsumptionandGHGemissiontargets能源消耗和溫室氣體排放目標及andperformance表現WehavereductiontargetsforenergyconsumptionintensityandGHG我們以二零一三╱一四財政年度為基準年，emissionsintensity,measuredagainsttheFY2013/14baseline.訂立能源消耗強度及溫室氣體排放強度減排目標。EnergyConsumptionbyTypeܲᗳۨྌʱٙঐ๕ऊঃEnergyConsumptionIntensityঐ๕ऊঃ੶‫ܓ‬kWh(’000)ɷ͙ࣛ€ɷkWh(’000)/revenue(HK$’m)ɷ͙ࣛ€ɷŊϗɝ€
ϵຬಥʩ300,00060250,0004,1714,6194,9835047.65200,00079,20281,34678,548164,502165,15143.5840.552021/22•2022/234037.11MobileFuel150,000156,923•StationaryFuelԓ͜ዷࣘ30100,000ո֛ዷࣘ2050,00010•02020/2102013/142020/212021/222022/23ElectricityཥɢBaseyearਿ๟ϋPerformancecomparedwith2013/14baselineEnergyconsumptionintensitytargets與二零一三／－四年度基準年相比之表現能蹶消耗強度目檟2021/222024/252029/30-8.5%-14.9%-22.1%-25%-30%78SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境GreenhouseGas(GHG)EmissionsGreenhouseGas(GHG)EmissionsIntensity๝‫ं܃‬᜗ર‫׳‬๝‫ं܃‬᜗ર‫׳‬੶‫ܓ‬tonnesCO2eʮኚɚःʷ၁຅ඎkWh(’000)/revenue(HK$’m)ɷ͙ࣛ€ɷŊϗɝ€
ϵຬಥʩ100,0002580,00016,36716,81516,3682023.0915.2313.8460,0001515.9940,00020,00077,26176,3761071,828502020/212021/222022/2302020/212021/222022/232013/14■Scope1■Scope2ᇍఖᇍఖBaseyearਿ๟ϋPerformancecomparedwith2013/14baselineGHGemissionstargets與二零一三／－四年度基準年相比之表現溫室氣匱排放目檁2021/222022/232024/252029/30-30.7%-34.0%-40%-28%-30%Promotingwaterstewardship推廣水資源管理TheGroupadheresstrictlytotheWaterPollutionControlOrdinance集團嚴格遵守《水污染管制條例》（第358章），(Cap.358).Acrossallofouroperations,wepromotewater在營運的各個環節中推廣水資源管理，實施stewardshipbyimplementingwaterconservationmeasures.Weset節水措施。我們制定節水目標（參閱用水量目reductiongoals(seeWaterconsumptiontargetandperformance),標及表現），監察各項設施的用水情況，並透monitorusageacrossourfacilities,andenhanceourefficiencywith過先進技術及優化流程提高用水效益。cutting-edgetechnologyandrefinedprocedures.節水設備Waterefficientequipment儘管集團營運於求取適用水源上並無遇上問Althoughtherewerenoproblemsinsourcingwaterforour題，我們仍竭盡全力減少營運用水。於中央operations,westriveourbesttoreducetheuseofwaterinour產製中心採用的高頻率解凍裝置，能透過水operation.Atourmanufacturingfacilities,frozenmeatisthawedwith分子振動產生的熱能解凍肉類。解凍過程毋ahigh-frequencydefrosterthroughthevibrationofwatermolecule須使用自來水，同時有效提高解凍質素及效率。togenerateheat.Runningwaterisnotrequiredfordefrostinganditalsoimprovesthedefrostingqualityandefficiency.可持續發展報告2022/2379PRESERVINGTHEPLANET保護環境High-frequencyrefrostertoenableaquick,safeandwatersavingthawingprocess高頻率解凍裝置令解凍過程更快、安全及節水Atourkitchens,thedishwashersarewaterandenergy-efficient.分店廚房的洗碗機既節水又節能，我們加設Tapswithflowregulatorswereinstalledtofurtherreduceourwater流量調節器於水龍頭，進一步減少用水。製consumption.Theice-makershavebeenmodifiedtopreciselymatch冰機亦已作出調整，以準確應付分店的實際theactualdemandofstoresandavoidanypotentialwastage.Water-需求用量，避免任何潛在的浪費。部分快餐savingrestrictorsinthetoiletsandbasinsatsomeofourfastfood分店的洗手間及洗手盆安裝了節水限流器，outletscanreducethewaterflowby40%.可節水40%。Water-efficientoperations節水營運Ouroperationalwaterefficiencyisenhancedbyperiodicevaluations我們定期評估及調整方法，藉以提升營運用andadjustmentstoourmethods.OurEnvironmentalMeasures水效率。我們在活力午餐推行的「加熱中心環forReheatingCentresandEnvironmentalProtectionMeasuresfor保措施」及「工場環保措施」符合國際最佳良FactoriesatLuncheonStaralignwithinternationalbestpracticeand好作業及ISO14001環境管理體系，我們亦透theISO14001EnvironmentalManagementSystem.Wealsoeducate過海報及標誌向員工宣傳節水理念。ourpeopleaboutwaterconservationviapostersandsigns.集團與香港生產力局合作，研究應用新的生WorkingwiththeHongKongProductivityCouncil,wearenow物廢水處理技術－移動床生物膜反應器，此exploringthefeasibilityofadoptingthenewbiologicalwastewater技術將有助提高我們產製設施的廢水處理能力。treatmenttechnology–amovingbedbiofilmreactorwhichwillenhanceourcapacityofmanagingwastewateratourmanufacturingplant.80SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境Waterconsumptiontargetandperformance用水量目標及表現Weaimtoreducewaterconsumptionintensityby20%by2024/25,我們的目標是到二零二四╱二五年度及二零and25%by2029/30,comparedtotheFY2013/14baseline.二九╱三零年度的用水強度分別較二零一三╱一四年度基準年減少20%及25%。WaterConsumption͜˥ඎWaterConsumptionIntensity˥๕ऊঃ੶‫ܓ‬(m‘000€)ɷͭ˙Ϸm/revenue(HK$’m)ͭ˙Ϸ
Ŋϗɝ€ϵຬಥʩ4,0000.60.5533,5003,145•0.52022/233,0002,6372,9440.4780.477■2,5002021/220.40.4702022/232,0000.31,5000.21,0005000.102020/2102020/212021/222013/14Baseyearਿ๟ϋPerformancecomparedto2013/14baselineWaterconsumptionintensitytargets與二零一三／－四年度基準年相比之表現用水強度目檁2021/20222024/252029/30-13.7%-13.6%一15%-20%-25%Managingwasteresponsibly負責任的廢物管理Wastemanagementisoneofourprioritiestoprotecttheenvironment廢物管理是保護環境的要務之一，因此我們hencewecloselymonitortheamountofwasteproducedbyour密切監察日常營運所產生的廢物量，同時探dailyoperationsandseekwaystominimiseit.TheGroupcollectsand求方案將之減低。集團按照《廢物處置條例》（第manageshazardousandnon-hazardouswasteinaccordancewiththe354章）收集及管理有害及無害廢物，並就有WasteDisposalOrdinance(Cap.354),withcleardefinitionsandscope害及無害廢物計量設有明確的定義及範圍。ofmeasuringthehazardousandnon-hazardouswaste.對於有害廢物，集團已於報告年度內檢視營Forhazardouswaste,theGrouphasrevieweditsoperationandsorted運，並整理出價值鏈所涉及的物料當中的有outthesignificantcategoriesofhazardouswasteinvolvedinour害廢物類別，包括油漆、光管、電池及碳粉valuechain,includingpaint,fluorescentlighttubs,batteriesandtoner墨盒等；報告年度內集團共產生約1.67公噸cartridges.Atotalof1.67tonnesofhazardouswastewasproduced有害廢物。duringthereportingyear.對於無害廢物，我們記錄分店及中央產製中Fornon-hazardouswaste,wekeeptrackontheamountproduced心營運時所產生及回收的廢物量，識別無害andrecycledinouroperationsincludingourstoresandcentral廢物的主要來源，同時研究價值鏈減廢方案，processingplants.Weidentifymajorsourcesofnon-hazardous並定下目標。我們採用全面的廢物管理方法，wasteandlookedintosolutionstoreducewastealongourvalue優先在源頭盡量避免產生廢物，繼而減少廢chain,withestablishedtargets.Wetakeaholisticapproachinwaste物量及進行回收。managementwhichprioritiseswasteavoidanceatsource,thenwastereductionandrecycling.可持續發展報告2022/2381PRESERVINGTHEPLANET保護環境Inaccordancewithourenvironmentalprotectionguidelines,根據我們的環保指引，管理人員必須於採購administratorsmustreviewinventoriesandproductionplansprior前檢視存貨及生產計劃，以避免存貨過多。topurchasingtopreventoverstocking.GS1automationsolutionsGS1自動化解決方案有助我們更有效地監控supportourimprovedproductionyieldbybettermonitoringthe原材料質素，提升切割重量準確度，促進生qualityofrawmaterials,improvingcutweightprecision,increasing產力及找出可從哪些方面避免生產廢物，從productivityandidentifyingareasforwasteprevention.而提高產量。Wehaveengagedvendorstocollectpaper,glassandmetalfor我們已聘請供應商收集紙張、玻璃及金屬循recycling.Alltheusedcookingoilofourstoresarecollectedby環再造，分店的所有廢食油均由獲認證的公certifiedcompaniestorecycle.司收集以進行循環再造。512,176litresofusedcookingoilrecycled@廢食油回收總量（公升）Foodwastereduction減少廚餘Foodwasteisthemajorcontributortoournon-hazardouswaste廚餘是我們所產生的主要無害廢物，因此我produced.Weendeavourtominimisefoodwasteandjoinhandswith們致力減少廚餘，並與各方攜手促進廚餘回收。variouspartiestofosterrecycling.於二零二零╱二一年度，我們的所有分店推Afoodwasteseparationschemewasimplementedatalloutletsin行廚餘分類計劃。我們發佈《廚餘管理指引》，2020/21.PublishingtheFoodWasteManagementGuide,werequired要求所有品牌記錄廚餘數據以供分析。我們allbrandstorecordthefoodwastedataforanalysis.Foodwasteis收集廚房、水吧及下欄位置的廚餘，以確保collectedatthekitchen,barareaandtrayreturnpointtoensurethe餐前及餐後廚餘均納入計量範圍，又聘請第pre-mealandpost-mealfoodwasteisincludedinthemeasurement.三方顧問視察分店和監督廚餘管理措施。每Wehaveengagedathird-partyconsultanttovisitourstoresand月廚餘記錄均呈交集團制定策略，以調整膳monitortheirfoodwastemanagementpractice.Themonthlyfood食分量及改善食物處理流程。wasterecordsaresubmittedtotheGrouptoformulatestrategiesformealsizeadjustmentsandfoodprocessingimprovements.82SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境SupportingtheEnvironmentalProtectionDepartment’spilotscheme我們支持環境保護署的廚餘收集先導計劃，onfoodwastecollection,wecollaboratedwithlandlordsandsent與業主合作將廚餘運送至位於小蠔灣的ourfoodwastetoO.PARK1inSiuHoWanforbiogasandpowerO.PARK1，作沼氣及發電之用。我們的中央產generation.Thefoodwasteatourcentralprocessingplantisalso製中心亦有收集廚餘作循環再造用途。於報collectedandsentforrecycling.Duringthereportingyear,outof告年度內，香港業務產生的6,700公噸廚餘中，6,700tonnesoffoodwasteproducedatourHongKongoperation,有27%被回收。27%havebeenrecycled.我們與業主緊密合作，向業界同儕推廣廚餘Weworkedcloselywiththelandlordstopromotefoodwaste管理，提升公眾對該問題的意識。我們參加managementamongtheindustrypeersandraisethepublic了港鐵商場的「減少廚餘約章」，追蹤分店的awarenessontheissue.WeparticipatedintheMTRMalls’Food廚餘量並減少所產生的廚餘。我們作為領展WasteReductionPledgeprogrammetotrackouroutlets’foodwaste認可的可持續發展夥伴，獲邀於領展商戶學volumeandreducethefoodwasteproduced.RecognisedbyLink堂中分享東涌富東大家樂分店妥善管理廚餘astheSustainabilityPartner,wejoinedLink’sTenantAcademyand的成功經驗。我們亦加入APM垃圾分類及量sharedhowwemanageourfoodwasteproperlywiththeTung度計劃，對廚餘進行分類和稱重。ChungFuTungCafédeCoralfastfoodoutletasacasestudy.WealsojoinedAPM’s“GreenBird”initiativetosortandweighourfoodwaste.CafédeCoralfastfood,asLink’sSustainabilityPartner,shareditsfoodwastemanagementpracticeatLink’sTenantAcademy.大家樂快餐作為領展的可持續發展合作夥伴，於領展商戶學堂分享妥善管理廚餘的方法。Foodwastereductiontargetandperformance減少廚餘目標及表現Wehaveannouncedourfoodwasteintensityreductiontargetin我們已於二零二一╱二二年度公佈減少廚2021/22–with2020/21asthebaseyear,weaimtoreducethefood餘密度的目標，即以二零二零╱二一年度為wasteintensityinouroperationsby4%by2024/25,and10%by基準年，爭取於二零二四╱二五年度及二零2029/30.Severalmeasures,includingreducingtheslicesoflemonsin二九╱三零年度分別將旗下營運的廚餘密度drinks,adjustingmealportions,andreviewingourfoodproduction減少4%及10%。我們推出多項協助實現該processestominimisefoodlossatourcentralprocessingplantwere目標的措施，包括減少飲料中檸檬片的數量、introducedtoachievethistarget.Thefoodwasteintensity,calculated調整膳食分量，以及檢討中央產製中心的食basedontheaverageamountoffoodwasteproducedforeachmeal品生產流程，以減少食物損失。於報告年度內，served,isaround53gduringthereportingyear.廚餘密度（按餐次計算）約為53克。Foodwasteintensityperformancevsbaseyear與基準年相比之廚餘密度表現–20%可持續發展報告2022/2383PRESERVINGTHEPLANET保護環境Reducesingle-useplastic減少即棄塑膠Committedtoreducingplasticwaste,theGrouphastakenmeasures集團致力減少塑膠廢物，並已採取措施，逐toincreasetheuseofnon-plasticandsustainablealternativesfor步使用非塑膠及可持續替代品取代塑膠即棄disposableitemsandreduceexcessivepackagingwaste.物品，同時減少過度包裝產生的廢物。Shiftingtosustainablematerials轉用可持續物料Inthereportingyear,someoftheAsiaPacificCateringoutletsoffered於報告年度內，部分泛亞飲食分店提供可生biodegradabletakeoututensilswhileselectedstoresofCafédeCoral物降解的外賣餐具，同時部份大家樂快餐分fastfoodswitchedtousepapercontainers.Plasticstirrershavebeen店則轉用紙製餐盒，飲料的塑膠攪拌棒亦替replacedbythewoodenonesfordrinks.Papercupsmadefrom換為木製攪拌棒。由可持續物料製成並經森sustainablematerialsandapprovedbytheForestStewardshipCouncil林管理委員認證的紙杯已在大家樂快餐、一havebeenadoptedbyCafédeCoralfastfood,SuperSuperCongee粥麵及泛亞飲食採用，並將逐步在其他品牌&NoodlesandAsiaPacificCatering,andwillbegraduallyrolledout推行。同時，我們的速食餐飲品牌已開始試tootherbrands.Meanwhile,ourquickservicerestaurantbrandshave用非塑膠外賣餐具。begunthetrialofadoptingnon-plastictablewarefortakeaway.集團計劃盡早採取進一步的措施，在經修訂TheGroupplanstotakeearlyandbolderstepstograduallyeliminate的《產品環保責任條例》最早於二零二三年第theuseofdisposableplastictablewareattheHongKongoutlets,四季生效前，在香港分店逐步棄用即棄塑膠switchingtomoreeco-friendly,non-plasticoptionsbeforethe餐具，轉用更為環保的非塑膠替代品。amendedProductEco-responsibilityOrdinancecomesintoeffectasearlyasthefourthquarterof2023.減少包裝廢物Minimisingpackagingwaste我們亦採取措施，減少過度包裝和使用塑膠：Wehavealsotakenmeasurestoreduceexcessivepackagingand•避免使用任何以發泡膠製成的外賣包裝plastics:•外賣餐具套裝不再提供膠刀•實行「無飲管」政策•avoidingtheuseoffoaminalltakeoutpackaging•聖誕節和冬至時，外賣不隨單提供餐具•removingplasticknivesfromtakeoutcutlerypacks•implementingthe“NoStraws”policy•在分店入口放置雨傘除水器，不再提供雨•notincludingcutlerywithtakeoutordersatChristmasandthe傘膠袋WinterSolstice•將九種散裝原材料改為大批量採購•placingumbrelladryersatthestoreentranceinsteadofprovidingumbrellabags•switchingfromsmalltobulkpackagingforninetypesofrawmaterials84SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境MainlandChina:oureffortsandprogress中國內地：我們的工作及進展Toconserveresourcesandreduceourenvironmentalimpacts,we為節約資源並減少對環境的影響，我們已引haveintroducednewtechnologiesandenergy-savinginnovations.入新技術及創新節能措施。Managingenergyandemissions能源及排放管理OurMainlandChinabranchesutilisesteamproducedbylocal中國內地分店使用當地政府由熱電聯產過程governmentcogenerationprocesses.Thishelpsreduceemissions所產生的蒸汽，有助減少鍋爐系統產生的排producedbyourboilersystem.Inthereportingyear,weimplemented放。報告年度內，我們實行熱回收計劃，對aheatrecoveryprogramme,usingcondensatefromsteamcooling,蒸汽冷卻產生的冷凝物加以利用，並於所有andapplieddetachableinsulationforallsteamvalves.蒸汽閥加裝可拆卸隔熱層。Duringthereportingyear,webeganimprovingtheenergyefficiency報告年度內，我們著手提升製冷過程的能源withtheupgradeofourcoolingsystemandwastewatermanagement效益，按年計合共節省電力165,200千瓦時。system.Thishassavedatotal165,200kWhofelectricity,basedonyear-on-yearfigures.Allofourstoresuseenergy-savingdishwashers.Smartsteamovens我們在所有分店採用節能洗碗機，並已在過thatreducecookingtimeandincreaseheatingefficiencyhavebeen半數分店安裝智能蒸汽烤箱，縮短烹飪時間installedatmorethanhalfofourstores.並提高加熱效率。Nearly70%ofourbrancheshaveswitchedtoLEDlights.Weaim我們的營運業務中，有七成已轉用LED燈toreach100%inthreeyears.Othermeasuresincludetheadoption具。我們的目標是於三年內將該比例提高至ofhighefficiencycoolingsystems,andtheinstallationofelectricity100%。其他措施包括採用高效冷卻系統，以metersoncoolingtanks,tomonitorandcollectdataforanalysis.及在冷水槽上安裝電能記量錶，藉此監控及收集數據作分析之用。Wearecommittedtopromotingrenewableenergy.Afeasibility我們致力推廣可再生能源，並已著手就於產assessmentonarooftopsolarsystematourmanufacturingplantis製中心採用屋頂太陽能系統展開可行性評估。underway.Weestablishedareductiontargetonenergyuseintensity我們以二零一三╱一四年度為基準年，制定andGHGemissionsintensity,againsta2013/14baseline.能源消耗強度及溫室氣體排放強度的減排目標。EnergyConsumptionbyTypeEnergyConsumptionIntensityܲᗳۨྌʱٙঐ๕ऊঃঐ๕ऊঃ੶‫ܓ‬kWh(’000)ɷ͙ࣛ€ɷ2,1071,368kWh(’000)/revenue(RMB’m)ɷ͙ࣛ€ɷŊϗɝ€ϵຬɛ͏࿆7,8545,162800,0002,0659068,26273,09976.82'80700,0008,58371.44--68.47600,0007072.28500,0006050400,00065,03140300,00030200,00020100,0001002020/212021/222022/2302020/212021/222022/232013/14StationaryFuelMobileFuelElectricityո֛ዷࣘԓ͜ዷࣘBaseyearཥɢਿ๟ϋPerformancecomparedto2013/14baselineEnergyconsumptionintensitytargets與＝零一三／－四年度這準年相比之表現能蹶消耗強度目檟2021/222024/252029/30-5.9%-7.0%一10.9%-9%-11%可持續發展報告2022/2385PRESERVINGTHEPLANET保護環境GreenhouseGas(GHG)EmissionsGreenhouseGas(GHG)EmissionsIntensity๝‫ं܃‬᜗ર‫׳‬๝‫ं܃‬᜗ર‫׳‬੶‫ܓ‬tonnesCO2eʮኚɚःʷ၁຅ඎtonnesCO2e/revenue(RMB’m)ʮኚɚःʷ၁຅ඎŊϗɝ€ϵຬɛ͏࿆500,00050400,0002,3981,9751,2594038.0034.4840.26300,00033,70242,11141,79130200,00037.0220100,0001002020/212021/222022/2302020/212021/222022/232013/14•Scope1•Scope2ᇍఖᇍఖBaseyearਿ๟ϋPerformancecomparedto2013/14baselineGHGemissionstargets與二零一三／－四年度基準年相比之表現溫室氣體持放強度目楓2021/22-9.3%5.9%-2.6%-13%-15%Promotingwaterstewardship推廣水資源管理Waterisessentialtooursustainability.ComplyingwiththeWater水資源對我們的可持續發展至關重要。我們PollutionPreventionandControlLawofthePeople’sRepublicof遵守《中華人民共和國水污染防治法》，密切China,wecloselymonitorourperformance,identifyopportunities監察集團表現，發掘採用新技術的機會，改toimplementnewtechnology,andimproveourpracticesand善營運流程及設備，並及時發現和糾正異常equipment.Anomaliesandleaksarepromptlyidentifiedandrectified.或漏水情況。Automaticcontrolofdefoamingwasinstalledatourwastewater我們於本報告年度在廢水處理站安裝自動消treatmentstationthisreportingyear,saving7,672tonnesofwater.泡控制器，節水7,672公噸，並已透過升級制Theupgradeofuniform-washingmachinesanduseofrecycledwater服清洗設備以及在冷卻塔使用循環再用水，forcoolingtowershavehelpedtofurtherreduceourconsumption.進一步減少用水量。我們在產製中心全面裝Watermeterswereinstalledatallprocessingplants,torecord配水錶，記錄廠房、生產線及設備層面的用consumptionatplant,productionlineandequipmentlevel.水量。Weaimtoreducewaterconsumptionintensityby3%by2024/25我們力求於二零二四╱二五年度及二零二九╱and5%by2029/30,comparedto2013/14.三零年度分別在二零一三╱一四年度基礎上將用水強度減少3%及5%。86SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境WaterConsumptionWaterConsumptionIntensity͜˥ඎ͜˥੶‫ܓ‬(m‘000€)ɷͭ˙Ϸm3/revenue(RMB’m)ͭ˙Ϸ
Ŋϗɝ€ϵຬɛ͏࿆1,00011.00.8550.8209000.850895898906--0.7802021/222022/230.88002022/237000.66005000.44003000.22020/212021/2220010002013/140Baseyear2020/21ਿ๟ϋPerformancecomparedto2013/14baselineWaterconsumptionintensitytargets與二零一三／－四年度基準年相比之表現用水強度目楓2021/222024/252029/30+0.6%-3.5%-8.2%-3%-5%Adoptingresponsiblewastemanagement實施負責任的廢物管理措施WecomplystrictlywiththePreventionandControlofSolidWaste我們嚴格遵守《中華人民共和國固體廢物污染PollutionLawofthePeople’sRepublicofChina.Bestpracticeinwaste防治法》，根據各項業務的情況調整廢物管理managementisadaptedaccordingtothecircumstancesofeach的良好作業守則，並每月記錄，以便分析和business.Monthlyrecordsenableustoanalyseandcomparewasteat比較各分店的廢物產生情況。本報告年度，ourbranches.Atotalof3,864tonnesoffoodwastewasproduced產生的廚餘總量達3,864公噸，廚餘密度約為thisreportingyear,withfoodwasteintensityofapproximately132g132克（按餐次計算）。於二零二二╱二三年度，permealserved.Mostofthefoodwasteproducedbyourprocessing我們的產製中心和分店所產生的大部分廚餘plantsandoutletswassenttorecyclingin2022/23.已送往回收設施。可持續發展報告2022/2387PRESERVINGTHEPLANET保護環境NonhazardouswasteproducedII~懦63.9400.1307.589241,01411,067.3產生的無害憙物量tonnes公噸tonnes公噸557.8553.3482.8Generalwaste一般憙物2,54892,87243,381.2Foodprocessingplantsandoffices中央產製中心及辦公室tonnes公噸tonnes公噸Outlets分店Foodwaste廚餘Foodprocessingplantsandoffices中央產製中心及辦公室Outlets分店BranchesinMainlandChinahavefoodwastereductiontargetsthat中國內地分店已訂立與香港業務一致的廚alignwithourHongKongoperations.Weworkhardtomonitorour餘減量目標。我們努力監察廚餘產生情況，foodwasteandidentifyareasforimprovement.Weaimtoreduce並識別有待改善的範疇。我們以二零二零╱foodwasteintensityby4%by2024/25and10%by2029/30against二一年度為基準年，務求於二零二四╱二五the2020/21baseline.年度及二零二九╱三零年度將廚餘密度分別降低4%及10%。Performancecomparedto2020/21baselineFoodwasteintensitytargets與二零二零／二一年度基準年相比之表現廚餘密度目檁2022/232024/252029/30+1%--4%-10%Forhazardouswaste,wehavestartedtorecordvariouswastetypes有害廢物方面，我們開展了量度各種有害廢includingpaint,fluorescentlighttubs,batteriesandtonercartridges.物的數據，包括油漆、光管、電池及碳粉盒，Wehavebeenreviewingthewastecollectionanddatareview並正研究如何收集及分析數據，探討於未來practices,andrelevantdatawillbedisclosedinthefuture.的報告中披露有關資料。Environmentalawarenessiskeytoeffectivewastemanagement.We有效的廢物管理關鍵在於有良好的環保意識。trainourpeopletosort,handleandrecyclewaste,andraisepublic我們培訓員工分類、處理及回收廢物，並透awarenessofrecyclingviaourwebsiteandsocialmedia.過集團網站和社交媒體提高公眾的回收意識。Sustainablepackaging可持續包裝InlightofChina’sincreasingrestrictionsonsingle-useplastics,we鑑於中國持續收緊對即棄塑膠的限制，我們workcloselywithsupplierstoidentifysustainablealternatives.During與供應商密切合作，物色可持續的替代方thereportingyear,wecompletedtheswitchtowoodencoffee案。報告年度內，我們完全轉用更可持續和stirrersthataremoresustainableandbiodegradable,andcontinued可生物降解的木製咖啡攪拌棒，並繼續探索toexplorealternatives.Fordine-inmeals,wehavereplacedplastic更多替代方案。堂食方面，我們以紙飲管取strawswithpaperones.Meanwhile,ourconventional600/800g代塑膠飲管。與此同時，我們引入以植物製plastictakeawaycontainershavebeenreplacedbyplant-based成的可生物降解替代產品，取代過往慣用的biodegradablealternatives.600/800克規格外賣塑膠餐盒。Theseinitiativesreducedourplasticpackagingby153tonnesinthe於報告年度，我們透過上述措施，減少塑膠reportingyear.包裝153公噸。88SustainabilityReport2022/23PRESERVINGTHEPLANET保護環境FuturePlans未來計劃FocusAreaFuturePlans重點範疇未來計劃Energyefciency‧Continuetoexplorenew,innovativeandenergy-efficienttechnology,kitchen能源效益equipment,electricalappliancesandmanufacturingequipment.繼續探索新型、創新及節能的技術、廚房設備、電器及產製設備。‧Expandtheinstallationofsolarpowerinouroperations.在業務中進一步推廣安裝太陽能設備。Waterstewardship‧Implementwater-savingpracticestoreduceconsumptionincateringoperations.水資源管理推行節水措施，減少餐飲業務的用水量。‧Monitorwaterusagethroughregularassessmentsandaudits,andidentifyareasforimprovement.定期展開評估和審核，監控用水情況，同時找出有待改善的領域。Wastemanagement‧Replacesingle-useplastictablewarewithenvironmentallyfriendlymaterialsin廢物管理2024.於2024年以環保物料取代塑膠即棄餐具。‧Terminatethedistributionofdisposableumbrellabagin2024.於2024年終止派發即棄雨傘膠袋。‧Regularlyreviewandupdatethewastemanagementplan,includingthereduction,reuseandrecyclingofmaterials.定期檢討並更新廢物管理計劃，包括減少物料用量，並加以循環再用及回收再造。‧Educateemployeesonproperdisposalpractices.教育員工了解正確的處置作業指引。‧Collaboratewithlandlords,suppliersandcustomerstoreduceandrecyclewasteinthesupplychainandencouragesustainableconsumption.與業主、供應商及客戶合作，共同減少供應鏈的廢物量、加強循環再造，並鼓勵可持續消費。‧Implementfoodwasteseparationatallstores,andtargettoincreaseourfoodwasterecyclingstoreparticipationrateto50%in3years.於全線分店推行廚餘分類，並目標於三年內將參與廚餘回收的分店比率提升至50%。‧StartbatteryrecycleprogrammeandrefrigerantdatacollectionformonitoringandfutureanalysisattheScanfoodmanufacturingplantinMainlandChinain2023/24astrialpoint.於2023/24年度以北歐國際廠房為試點啟動電池回收計劃，並開展監察雪種用量和分析數據。可持續發展報告2022/2389PerformanceDataSummary表現數據摘要EconomicValue經濟價值AspectUnitHongKongMainlandChina範．單位香港中國內地2021/20222022/20232021/20222022/2023NetrevenueHK$'morRMB'm6,1776,7011,0951,163總收入百萬港元或百萬人民幣SocialPerformanceIndicatorsٟึ‫ڌ‬ତᅰኽAspect~UnitllHongKongMainlandChina籠．軍位香港中國內地2021/20222022/20232021/20222022/2023Employment–Full-timeEmployeeDistribution྇僱‫ࡰ‬員Ñ－Ό全ᔖ職‫ࡰ‬員ʈ工Total總數No.ofPeople人數6,5786,4353,5943,883Bygenderܲ按‫׌‬性й別ྌ劃ʱ分Male男性No.ofPeople人數2,3242,1901,4641,5894,2544,2452,1302,294Female女性No.ofPeople人數Byageܲ按ϋ年ᙧ齡ଡ଼組й別ྌ劃ʱ分30orbelow30歲或以下No.ofPeople人數5364781,3731,4313,0372,9181,7861,93431-5031歲至50歲No.ofPeople人數3,0053,03943551851orabove51歲或以上No.ofPeople人數Employment–Part-timeEmployeeDistribution྇僱‫ࡰ‬員Ñ－‫ࡒ‬兼ᔖ職‫ࡰ‬員ʈ工Total總數No.ofPeople人數5,5126,8112,2702,426Bygenderܲ按‫׌‬性й別ྌ劃ʱ分Male男性NoofPeople人數9191,0126206094,5935,7991,6501,817Female女性No.ofPeople人數Byageܲ按ϋ年ᙧ齡ଡ଼組й別ྌ劃ʱ分30orbelow30葳或以下NoofPeople人數8328618978131,9802,7881,1321,32131-5031歲至50歲No.ofPeople人數2,7003,16224129251orabove51歲或以上No.ofPeople人數AverageMonthlyTurnoverRate8̻平ѩ均ӊ每˜月‫ݴ‬流̰失ଟ率Total總數％百分比5.58%5.47%4.73%4.96%Bygenderܲ按‫׌‬性й別ྌ劃ʱ分Male男性％百分比6.67%6.67%5.97%6.10%519%5.06%399%4.33%Female女性％百分比Byageܲ按ϋ年ᙧ齡ଡ଼組й別ྌ劃ʱ分％百分比1160%10.82%746%7.66%30orbelow30葳或以下％百分比4.77%5.06%3.04%3.35%31-5031歲至50歲％百分比4.70%4.57%3.28%4.29%51orabove51歲或以上8Theaveragemonthlyturnoverratereferstotheaveragenumberofleaversineachcategoryofeachmonthwithinthereportingyeardividedbythemonthlyaveragenumberofemployeesinthecorrespondingcategoryinthesameperiod.Employeeturnoverisdefinedasfull-timeandpart-timeemployeeswholeaveemploymentvoluntarilyorduetodismissal,retirementordeathinserviceduringthereportingyear.「平均每月流失率」是指報告年度內每月流失率的平均數，即各員工組別每月離職員工數目除以該員工組別月底員工總數。員工流失是指報告期內自願離職或因解僱、退休或在職死亡的全職和兼職員工。90SustainabilityReport2022/23PERFORMANCEDATASUMMARY表現數據摘要Aspect;n;lHongKongMainlandChina範．香港2021/20222022/2023中國內地2021/20222022/2023OccupationalSafetyandHealthᔖ職ุ業τ安Ό全ၾ與਄健ੰ康Work-relatedfatality因工死亡事故NoofPeople人數。9。。。Lostdays10損失工作日NoofDays日數10,54611,0529506260.24%Lostdaysrat护損失工作日比率％百分比76.84%0.23%0.044%0.030%Outletsthatrecordedzeroinjuries％百分比78.80%84.00%92.81%錄得零工傷的分店DevelopmentandTraining–PercentageofEmployeeTrained೯發‫࢝‬展ʿ及੃培৅訓Ñ－ա受৅訓‫ࡰ‬員ʈ工ϵ百ʱ分ˢ比Byemployeecategoryܲ按ᔖ職ྌ劃ʱ分％百分比100%100%100%100%Seniormanagement高級管理層％百分比100%100%95%96%Middlemanagement中級管理層69%99%Generalstaffandfrontlinestaff％百分比100%99.98%—般及前線員工Bygenderܲ按‫׌‬性й別ྌ劃ʱ分％百分比100%99.97%79%99%％百分比100%99.98%Male男性66%99%Female女性DevelopmentandTraining–AverageTrainingHoursperEmployee೯發‫࢝‬展ʿ及੃培৅訓Ñ－̻平ѩ均ӊ每З位‫ࡰ‬員ʈ工ٙ的ա受৅訓ࣛ時ᅰ數Byemployeecategoryܲ按ᔖ職ྌ劃ʱ分hours小時13195125Seniormanagement高級管理層hours小時Middlemanagement中級管理層hours小時59607169Generalstaffandfrontlinestaff838414794—般及前線員工Bygenderܲ按‫׌‬性й別ྌ劃ʱ分hours小時7879135101hours小時Male男性828214487Female女性9OnecaseinvolvedthedeathofanemployeeduringworkhourisunderinvestigationbytheLabourDepartment.一宗員工於工作時段內死亡個案現正有待勞工處完成調查。10Lostdayreferstosickleavesduetoalltypesofwork-relatedinjurieswithinthereportingyear.「損失工作日」指於報告年度內各種工傷導致的病假日數。11Lostdayratereferstosickleaveduetoalltypesofwork-relatedinjuriesperthenumberofworkdaysofthetotalnumberofemployeeswithinthereportingyear.「損失工作日比率」指各種工傷導致的病假日數佔報告年度內所有員工預定工作日數的比率。可持續發展報告2022/2391PERFORMANCEDATASUMMARY表現數據摘要SupplyChainManagement供應鏈管理Region苣Pro品ductLHongKong香港地區2021/20222022/2023FoodOriginbyGeographicalRegionܲ按‫࠮‬食‫ي‬物Ը來๕源ή地ʱ分б佈MainlandChinaMeat,seafood,vegetablesandbasicgroceries457%47.8%21.3%18.4%中國內地肉類、海產、蔬菜及糧油雜貨15.2%14.6%8.6%9.8%NorthandSouthAmericaMeatandfruit54%4.8%3.1%3.9%南北美洲肉纇及水杲0.8%0.04%OtherAsianCountriesMeat,seafood,vegetablesandbasicgroceries其他亞洲國家肉類、海產、競菜及糧油雜貨HongKongMeat,seafood,vegetablesandbasicgroceries香港肉類、海產、疏菜及糧油雜貨EuropeMeat,dairyproductsandcannedproducts歐洲肉類、奶製品及罐頭產品AustraliaandNewZealandMeat,seafoodanddairyproducts澳洲及紐西蘭肉類、海產及奶製品SouthAfricaBaslCgrocenes南非糧油雜貨RegionII;~~uctlMainlandChina中國內地地區2021/20222022/2023FoodOriginbyGeographicalRegionܲ按‫࠮‬食‫ي‬物Ը來๕源ή地ʱ分б佈MainlandChinaMeat,seafood,vegetablesandbasicgroceries628%73.5%22.5%14.2%中噩內地肉類、海產、蔬菜及糧油雜貨6.2%4.9%46%3.5%NorthandSouthAmericaMeatandfruit3.2%3.2%07%0.7%南北美州肉類及水果0.02%0.03%AustraliaandNewZealandMeat,seafoodanddairyproducts澳洲及紐西蘭肉類、海產及奶裂品EuropeMeat,dairyproductsandcannedproducts歐洲肉類、奶製品及鏞頭產品OtherAsianCountriesMeat,seafood,vegetablesandbasicgroceries其他亞洲國家肉類、海產、巰菜及糧油雜貨HongKongMeat,seafood,vegetablesandbasicgroceries香港肉類、海產、蔬菜及糧油雜貨Fruitandseafood水果及海鮮92SustainabilityReport2022/23PERFORMANCEDATASUMMARY表現數據摘要EnvironmentalPerformanceIndicators環境表現數據AspectlUnitllHongKongMainlandChina籠．量位香港2021/20222022/2023中國內地2021/20222022/2023EnergyConsumption12ঐ能๕源ऊ消ঃ耗kWh('000)千瓦時（干）164,502165,15168,26273,0997,8545,162Electricity電力2,1071,368714468.47Stationaryfuel固定燃料kWh('000)千瓦時（干）81,34678,548Mobilefuel車用燃料kWh('000)千瓦時（干）4,6194,983Energyconsumptionintensity13kWh('000)/revenue405537.11(HK$'morRMB'm)能篪消耗強度千瓦時（干）／收人（百萬港元或百萬人民幣）GreenhouseGas(GHG)Emissions14๝溫‫܃‬室ं氣᜗體ર排‫׳‬放Scope戸範圍—tonnescol16,81516,3681,9751,25977,26176,37642,11141,791公噸二氘化當量4026152313.8437.02Scope216範圍二tonnescol公噸二氧化當量GHGemissionsintensitytonnesCO//revenue(HK$'morRMB'm)溫室氣體排放強度公噸二氧化當量／收人（百萬港元或百萬人民幣）12ThedatacoversbusinessactivitiesandoperationsoverwhichtheGrouphasdirectoperationalcontrolandfullauthoritytointroduceandimplementitsoperatingpolicies.數據包括集團擁有直接營運控制權及可全權推行和執行營運政策的業務活動及營運。13Energyconsumptionintensity,GHGemissionsintensityandwateruseintensityarecalculatedbydividingourabsoluteenergyconsumption,GHGemissionsandwaterconsumptioninHongKongorMainlandChinabythetotalrevenueofouroperationsintherespectiveregionswithinthereportingscope.ThetotalrevenueofourHongKongoperationsfor2013/14,2020/21,2021/22and2022/23wasHK$5,589million,HK$5,514million,HK$6,177millionandHK$6,701millionrespectively.ThatforourMainlandChinaoperationswasRMB975million,RMB1,047million,RMB1,095millionandRMB1,163millionrespectively.能源消耗強度、溫室氣體排放強度及用水強度是按香港或中國內地的絕對能源消耗、溫室氣體排放或用水量數據，除以本報告範圍內各地區的營運總收入計算。集團在二零一三╱一四、二零二零╱二一、二零二一╱二二及二零二二╱二三年度的香港營運總收入分別為5,589百萬港元、5,514百萬港元、6,177百萬港元及6,701百萬港元；而中國內地的營運總收入分別為975百萬人民幣、1,047百萬人民幣、1,095百萬人民幣及1,163百萬人民幣。14ReportedGHGemissionsdonotincludethosearisingfromoutsourcedoperationsandfugitiveemissions.TheGroupregularlyreviewsitsGHGemissionswithaviewtoexpandingthescopeofdatadisclosureinfuturereports.Scope1,Scope2andtotalGHGemissionsarecalculatedwithreferencetotheGuidelinestoAccountforandReportonGreenhouseGasEmissionsandRemovalsforBuildings(Commercial,ResidentialorInstitutionalPurposes)inHongKong(2010Edition),issuedbytheEnvironmentalProtectionDepartmentandtheElectricalandMechanicalServicesDepartmentoftheHKSARGovernment,andHowtoprepareanESGReportAppendix2:ReportingGuidanceonEnvironmentalKPIsissuedByHongKongExchanges.集團匯報的溫室氣體排放並不包括與外判營運及雪種相關之排放。集團將定期檢視其溫室氣體排放匯報，以期在將來的報告中擴大溫室氣體排放數據之披露範圍。範圍一、範圍二及溫室氣體總排放量之計算方法參考香港特別行政區政府環境保護署及機電工程署編寫的《香港建築物（商業、住宅或公共用途）的溫室氣體排放及減除的審計和報告指引》（2010版）及港交所發佈的《如何編備環境、社會及管治報告》附錄二《環境關鍵績效指標匯報指引》。15Scope1referstodirectGHGemissionsandremovals.Scope1disclosuresmainlyincludeemissionsfromstationaryfuelcombustionandmobilecombustion.範圍一為直接溫室氣體排放及減除，主要包括固定燃燒源及車用燃燒源所產生的溫室氣體排放。16Scope2referstoindirectGHGemissionsfromtheconsumptionofpurchasedelectricityandTowngas.Emissionfactorsareobtainedfromlocalutilitycompanies.範圍二為消耗所購電力及煤氣所產生的間接溫室氣體排放。排放系數由當地電力及燃氣公司提供。可持續發展報告2022/2393PERFORMANCEDATASUMMARY表現數據摘要AspectUnitHongKongMainlandChina籠．罩位香港中國內地2021/20222022/20232021/20222022/2023AirEmissionsPerformance17ं氣᜗體ર排‫׳‬放‫ڌ‬表ତ現Sulphuroxides(SOx)硫氧化物Ftonnes公噸0.0130.0130.0030.00264856.73903650.341Nitrogenoxides(NOx)氮氧化物tonnes公噸04360.45400300.027Particulatematter(PM)顆蹬物tonnes公噸WaterConsumption18͜用˥水ඎ量Waterconsumption用水量而('000)立方米（干）2,9443,1458989060.480.47Waterconsumptionintensity而('000)/revenue0.820.78用水強度(HK$'morRMB'm)立方米（千）／收人（百萬港元或百萬人民幣）WasteManagement–CentralFoodProcessingPlantsandOfficesᄻ廢‫ي‬物ஈ處ଣ理Ñ－ʕ中̯央ପ產Ⴁ製ʕ中ː心ʿ及፬辦ʮ公‫܃‬室Non-hazardouswasterecycled19ʊ已Ϋ回ϗ收ٙ的ೌ無‫࢔‬害ᄻ廢‫ي‬物Wastecookingrnl廢食油litres('000)升（干）56.651.08.57.05443473.8Foodwaste廚餘Tonnes公噸605766233.3180.2243Paper廢紙Tonnes公噸59065519.918.832.0Plastics塑膠Tonnes公噸998535.710.8Metal金屬Tonnes公噸137152Glass玻璃Tonnes公噸4053WasteManagement–Outletsᄻ廢‫ي‬物ஈ處ଣ理Ñ－ʱ分ֳ店Non-hazardouswasterecycled19ʊ已Ϋ回ϗ收ٙ的ೌ無‫࢔‬害ᄻ廢‫ي‬物Wastecookingoil廢食油litres('000)升（干）4494611629145.1Note201,0752,872.43,381.2Foodwaste廚餘Tonnes公噸Note21Paper廢紙Tonnes公噸Plastics塑膠Tonnes公噸Metal金屬Tonnes公噸Note214548438.4Glass玻璃Tonnes公頤UseofPackagingMaterials̍包ༀ裝‫ي‬物ࣘ料ٙ的Դ使͜用TotalfoodandbeveragepackagingTonnes公噸4,2704,5831,5301,662materialused2206910.68413971.429用於餐飲的包裝物料總量Foodandbeveragepackagingtonnes/revenuematerialintens使ity(HK噸$'m／orRMB'm)餐飲包裝物料用強度公收人（百萬港元或百萬人民幣）17Reportedtotalairemissionsincludeemissionsduetogaseousfuelconsumptionandemissionsfromvehicles.Biodiesel-associatedemissionsarecalculatedusingthesamefactorasdiesel.Thisisthemostcloselyrelatedconversionfactoravailableintheregion.ිజʘᐼं᜗ર‫ंܼ̍͟׳‬᜗ዷࣘऊঃʿԓඟପ͛ٙं᜗ર‫׳‬f͟׵Ϟᗫήਜ̥Ϟ௰‫ڐ‬Ч̙ٙࣵ͜‫ذ‬౬ၑΪɿd݂˸Ϥ‫ࠇ‬ၑ͛͟‫ذࣵي‬ପ͛‫޴‬ᗫʘं᜗ર‫׳‬f18Waterconsumedisfreshwaterfromlocalmunicipalsources.ණྠٙঃ˥ѩ๕І຅ή̹݁͜˥f19Dataofnon-hazardouswasterecycledinMacauoutletshasnotyetbeenrecorded.ዦ‫ژ‬ʱֳٙʊΫϗٙೌ‫࢔‬ᄻ‫ي‬ᅲೌা፽f20ThefoodwastecollectionandseparationprogrammewasrolledoutinallHongKongoutletsinOctober2021.TheamountoffoodwasteproducedfromOctober2021toMarch2022was3,493tonnes.TheGroupisactivelycollaboratingwithlandlordsandpropertymanagementofficetoarrangerecycling.‫ה‬Ϟ‫࠰‬ಥʱֳ׵2021ϋ10˜ක֐ᄼቱϗණʿʱᗳ‫ࠇ‬ྌd׵2021ϋ10˜2022ϋ3˜ಂග‫ה‬ପ͛ٙᄼቱ‫މ‬3,493ʮኚfණྠ͍ጐ฽ၾุ˴ձ‫ي‬ุ၍ଣஈΥЪdτરΫϗf21Non-Hazardouswasteincludingpaper,plastics,metalandglassarecurrentlynotrecordedinHongKongoutlets.TheGroupwillexplorethefeasibilityofcollectingthedata.‫࠰‬ಥʱֳͦ‫ۃ‬Ԩೌ‫ߏ‬፽ॷੵe෧ᇭe‫ږ‬᙮ʿ‫ޚ‬ᆨഃΫϗ‫ٙي‬Ϋϗઋ‫ر‬dණྠਗ਼ઞীϗණ‫޴‬ᗫᅰኽ̙ٙБ‫׌‬f22DataofpackagingmaterialsusedinMacauoutletshasnotyetbeenrecorded.ዦ‫ژ‬ʱֳٙ̍ༀ‫ࣘي‬ᅰኽᅲೌা፽f94SustainabilityReport2022/23AwardsandRecognitions獎項及榮譽Fortheeighthconsecutiveyear,wehavebeenselectedasa我們連續第八年獲選為恒生可持續發展企業constituentoftheHangSengCorporateSustainabilityBenchmark基準指數成份股，並獲得「AA」評級。同時，Index,withan“AA”rating.Meanwhile,wehavealsobeenassessedbyMSCIESGRatingsandhavereceivedan“A”ratingasofthedatesGc。截至本報告日，我們亦在MSCI環境、社會及ofthisreport.管治評分中獲得「A」評級。HangSengCorporateHKQA/t20記22-之202懿3SustainabilityIndexMESSeriesMember2022-2023RANGscccBBBBBBua,AAAAAAdditionally,wehavereceivedanumberofawardsinrecognitionof此外，我們獲得多個獎項，肯定我們可持續ourperformanceinsustainability,providingfurthermotivationforus發展的表現，進一步推動我們繼續邁向可持tocontinuouslyimproveinoursustainabilityjourney.續發展。HongKong香港OverallESGPerformanceOrganiser˴፬ዚ࿴InstituteofESG&Benchmark環境，社會及企業管治整體表現環境社會及企業管治基準學會Awards/RecognitionsᆤධŊ࿲ᚑErnst&YoungESGAchievementAward2021/2022-ESGBenchmarkAwards安永會計師事務所環境、社會及企業管治成就大獎2021/2022－環境、社會、企業管治基準大奬EYSustainabilityExcellenceAwards2022-ExcellenceAwardforCompanies/Institutions安永可持續發展年度最佳獎項2022－年度傑出企業Awards/RecognitionsᆤධŊ࿲ᚑOrganiser˴፬ዚ࿴HongKongInstituteofMarketingHKIMMarketLeadership&PowerBrandAwards2022/2023(HKIM)-GreaterBayAreaPowerBrand-MarketingCampaignofTheYear香港市務學會2022/23香港市務學會市場領導力及品牌影響力大獎HongKongRetailManagement－大灣區賓力品牌Association－年度品牌企劃大獎香港零售管理協會2022ServiceRetailersoftheYear-Fastfood/RestaurantsCategoryAward(TheSpaghettiHouse)TheHongKongCouncilofSocialServiceHKRMA年度最佳服務零售商香港社會服務聯會－快餐店／餐廳及酒樓組別(TheSpaghettiHouse（意粉屋））CaringCompany2021/2022-10YearsPlusCaringCompanyLogo商界展關懷2021/2022-10年Plus「商界展關懷」標誌可持續發展報告2022/2395AWARDSANDRECOGNITIONS獎項及榮譽Awards/RecognitionsᆤධŊ࿲ᚑOrganiser˴፬ዚ࿴UMagazineUMagazineFavoriteFoodAwards2022-MyFavoriteFastFoodRestaurant(CafedeCoralFastFood)HK4As-MyFavoriteWesternFoodRestaurant(TheSpaghettiHouse,Oliver's香港廣告商會MARKETING-INTERACTIVESuperSandwiches)-MyFavoriteCongeeandNoodleRestaurant(SuperSuperCongee&Organiser˴፬ዚ࿴CTgoodjobsNoodles,MixianSense)-MyFavoritenon-CantoneseChineseRestaurant(ShanghaiLaoLao)JobMarket-MyFavoriteNewFoodPower(LaneNoodles)求職廣場UMagazine我最喜愛食肆選舉2022Organiser˴፬ዚ࿴－我最喜愛快餐店（大家樂快餐）GS1HongKong－我最喜愛西餐廳(TheSpaghettiHouse（意粉屋）、香港貨品編碼協會Oliver'sSuperSandwiches（利華超級三文治））－我最喜愛粥粉麵店（—粥麵、米線陣）－我最喜愛外省菜館（上海姥姥）－我最喜愛新食力（巷仔見麵館）2022EffieAwardsHongKong-GoldEffie(CafedeCoralFastFood)艾菲奬2022－金奬（大家樂快餐）MarketingExcellenceAwardsHongKong2022-ExcellenceinAdvertising(Gold)-ExcellenceinVideo(Bronze)2022香港MarketingExcellenceAwards－卓越廣告（金獎）－卓越影片（銅奬）EmpoweringourEmployees員工為本Awards/RecognitionsᆤධŊ࿲ᚑBESTHRAwards2022-BestCorporateSocialResponsib山tyAward-GOLD-BestDiversity,Equity&InclusionStrategyAward-GRAND-BestEmployeeHealth&SafetyProgrammeAward-GOLDBESTHRAwards2022－最佳企業社會責任大獎－金獎－最佳員工多元、公平及共融策略大獎－傑出大獎－最佳員工健康及安全計劃大奬－金獎EmployerofChoiceAward2022卓越僱主大獎2022FocusingonFood專注食物Awards/RecognitionsᆤධŊ࿲ᚑQualityFoodScheme2022-DiamondEnterprise優質食品計劃2022－鑽石企業96SustainabilityReport2022/23AWARDSANDRECOGNITIONS獎項及榮譽PreservingthePlanet保護環境Organiser˴፬ዚ࿴EcoParkAwards/RecognitionsᆤධŊ࿲ᚑ環保園FriendsofEcoPark2022Foodpanda2022環保圜之友SwirePropertiesFoodpanda'sSustainableRestaurantCertification太古地產-Bronze:CafedeCoralfastfood/SuperSuperCongee&Noodles/TheSpaghettiHouse/Oliver'sSuperSandwiches/MixianSense/ShanghaiLaoLaoFoodpanda環保飲食餐廳認證－銅獎：大家樂快餐／—粥麵／TheSpaghettiHouse（意粉屋）／Oliver'sSuperSandwiches（利華超級三文治）／米線陣／上海姥姥SwirePropertiesGreenKitchenInitiative-TwoLeafRating-TheSpaghettiHouse(Cityplaza)-Oliver'sSuperSandwiches(Cityplaza)-Oliver'sSuperSandwiches(TungChungCrescent)太古地產「綠色廚房」計劃－「貳葉獎」-TheSpaghettiHouse（意粉屋）（太古城中心）-Oliver'sSuperSandwiches（利華超級三文治）（太古城中心）-Oliver'sSuperSandwiches（利華超級三文治）（東堤灣畔）MainlandChina中國內地Organiser˴፬ዚ࿴ChinaCuisineAssociationAwards/RecognitionsᆤධŊ࿲ᚑ中國烹飪協會Top100Fast-foodCompaniesinChina2021ChinaCuisineAssociation中國烹飪協會2021年度中國快餐企業百強GuangdongCateringServiceAssociation廣東省餐飲服務行業協會Top100CateringCompaniesinChina2021HooxiaoMed因虎嘯傳媒2021年度中國餐飲企業百強IAIChinaLimitedTop100GuangdongCateringCompanies2022IAI傳鑒中國2022年度廣東餐飲企業百強ChinaHR.comTigerRoarAwards2022-2023新華英才-Dining&ServiceCategory(Silver)Maka&HRflag-ContentMarketing(Bronze)-SocialMediaMarketing(Bronze)Moka＆焱旗2022-2023虎嘯獎－餐飲與服務類（銀獎）－內容行銷類（銅獎）－社交媒體行銷類（銅獎）IAIAwards-CustomerJourneyMarketing(Bronze)第二十二屆IAI傳鑒國際廣告獎一「全鏈路行銷」銅獎UniversityGraduateEmploymentSupportProgramme-2022BestGrowingEmployeeBrand「中國就業力」大學生就業促進專項工程-2022「新」選好僱主成長力品牌2022ChinaHumanResources"Sirius"Award-BestDigitalizationAward2022中國人力資源天狼星評選－數字化最佳賓踐獎可持續發展報告2022/2397Appendix–HKEXESGReportingGuideIndex附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls披露參考頁數一般披震及關鍵績效指標Informationon:PreservingthePlanet72–89(a)thepolicies;and保護環境A.Environmental環境(b)compliancewithrelevantlawsand72–89AspectA1:Em1ss1onsPreservingthePlanet;90–94regulationsthathaveasignificantimpact保護環境；72–89層面A1:排放物ontheissuerPerformanceData90–94relatingtoairandgreenhousegasemissions,Summary72–89GeneralDisclosuredischargesintowaterandland,and表現數據摘要一般披露generationofhazardousandnon-hazardousPreservingthePlanet;72–89waste.保護環境；KPIA1.1有關廢氣及溫室氣體排放、向水及土地的PerformanceData關鍵績效指標A1.1排污、有害及無害廢棄物的產生等的：Summary(a)政策；及表現數據摘要KPIA1.2(b)遵守對發行人有重大影響的相關法律關鍵績效指標A1.2及規例的資料。PreservingthePlanet保護環境KPIA1.3Thetypesofemissionsandrespective關鍵績效指標A1.3emissionsdata.PreservingthePlanet排放物種類及相關排放數據。保護環境KPIA1.4關鍵績效指標A1.4Direct(Scope1)andenergyindirect(Scope2)greenhousegasemissions(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).直接（範圍1）及能源間接（範圍2）溫室氣體排放量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。Totalhazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).所產生有害廢棄物總量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。Totalnon-hazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).所產生無害廢棄物總量（以噸計算）及（如適用）密度（如以每產量單位、每項設施計算）。98SustainabilityReport2022/23APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引'a^巫U刁·-^DisclosureReferencePage關鍵績效指標披露參考頁數KPIA1.5Descriptionofemissionstarget(s)setandPreservingthePlanet72–89關鍵績效指標A1.5stepstakentoachievethem.保護環境72–89描述所訂立的排放量目標及為達到這些目72–89標所採取的步驟。72–89KPIA1.6Descriptionofhowhazardousandnon-PreservingthePlanet90–94關鍵績效指標A1.6hazardouswastesarehandled,anda保護環境descriptionofreductiontarget(s)setand72–89stepstakentoachievethem.90–94描述處理有害及無害廢棄物的方法，及描72–8972–89述所訂立的減廢目標及為達到這些目標所90–94採取的步驟。AspectA2:UseofResources層面A2:資源使用GeneralDisclosurePoliciesontheefficientuseofresources,PreservingthePlanet一般披露includingenergy,waterandotherraw保護環境materials.有效使用資源（包括能源、水及其他原材料）的政策。KPIA2.1Directand/orindirectenergyconsumptionPreservingthePlanet;關鍵績效指標A2.1bytype(e.g.electricity,gasoroil)intotal保護環境；(kWhin’000s)andintensity(e.g.perunitofproductionvolume,perfacility).PerformanceData按類型劃分的直接及╱或間接能源（如電、Summary表現數據摘要氣或油）總耗量（以千個千瓦時計算）及密度（如以每產量單位、每項設施計算）。KPIA2.2WaterconsumptionintotalandintensityPreservingthePlanet;關鍵績效指標A2.2(e.g.perunitofproductionvolume,per保護環境；facility).總耗水量及密度（如以每產量單位、每項PerformanceDataSummary設施計算）。表現數據摘要KPIA2.3Descriptionofenergyuseefficiencytarget(s)PreservingthePlanet關鍵績效指標A2.3setandstepstakentoachievethem.保護環境描述所訂立的能源使用效益目標及為達到這些目標所採取的步驟。KPIA2.4DescriptionofwhetherthereisanyissueinPreservingthePlanet關鍵績效指標A2.4sourcingwaterthatisfitforpurpose,water保護環境efficiencytarget(s)setandstepstakentoachievethem.描述求取適用水源上可有任何問題，以及所訂立的用水效益目標及為達到這些目標所採取的步驟。KPIA2.5TotalpackagingmaterialusedforfinishedPerformanceData關鍵績效指標A2.5products(intonnes)and,ifapplicable,withSummaryreferencetoperunitproduced.表現數據摘要製成品所用包裝材料的總量（以噸計算）及（如適用）每生產單位佔量。可持續發展報告2022/2399APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls披露參考頁數一般披震及PreservingthePlanet72–89關鍵績效指標保護環境72–89AspectA3:TheEnvironmentandNaturalResourcesPreservingthePlanet72–89保護環境層面A3:環境及天然資源72–89PreservingthePlanetGeneralDisclosurePoliciesonminimisingtheissuer’ssignificant保護環境一般披露impactontheenvironmentandnaturalresources.PreservingthePlanet減低發行人對環境及天然資源造成重大影保護環境響的政策。KPIA3.1Descriptionofthesignificantimpactsof關鍵績效指標A3.1activitiesontheenvironmentandnaturalresourcesandtheactionstakentomanagethem.描述業務活動對環境及天然資源的重大影響及已採取管理有關影響的行動。AspectA4:ClimateChange層面A4:氣候變化GeneralDisclosurePoliciesonidentificationandmitigationof一般披露significantclimate-relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer.識別及應對已經及可能會對發行人產生影響的重大氣候相關事宜的政策。KPIA4.1Descriptionofthesignificantclimate-關鍵績效指標A4.1relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer,andtheactionstakentomanagethem.描述已經及可能會對發行人產生影響的重大氣候相關事宜，及應對行動。100SustainabilityReport2022/23APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls披露參考頁數一般披震及34–51關鍵績效指標34–51B.Social–EmploymentandLabourPractices社會－僱傭及勞工常規90–9434–51Aspect81Employment90–94層面B1：僱傭GeneralDisclosureInformationon:Empoweringour一般披露(a)thepolicies;andEmployees(b)compliancewithrelevantlawsand員工為本regulationsthathaveasignificantimpactontheissuerrelatingtocompensationanddismissal,recruitmentandpromotion,workinghours,restperiods,equalopportunity,diversity,anti-discrimination,andotherbenefitsandwelfare.有關薪酬及解僱、招聘及晉升、工作時數、假期、平等機會、多元化、反歧視以及其他待遇及福利的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。KPIB1.1Totalworkforcebygender,employmenttypeEmpoweringour關鍵績效指標B1.1(forexample,full-orpart-time),agegroupEmployees;andgeographicalregion.員工為本；按性別、僱傭類型（如全職或兼職）、年齡PerformanceData組別及地區劃分的僱員總數。Summary表現數據摘要KPIB1.2Employeeturnoverratebygender,ageEmpoweringour關鍵績效指標B1.2groupandgeographicalregion.Employees;按性別、年齡組別及地區劃分的僱員流失員工為本；比率。PerformanceDataSummary表現數據摘要可持續發展報告2022/23101APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引,~DisclosureReferencePage鬬鍵績效指標披露參考頁數Aspect82:HealthandSafetyEmpoweringour34–51Employees層面B2:健康與安全員工為本34–5190–94GeneralDisclosureInformationon:Empoweringour34–51一般披露(a)thepolicies;andEmployees;90–94(b)compliancewithrelevantlawsand員工為本；34–51PerformanceDataregulationsthathaveasignificantimpactSummaryontheissuer表現數據摘要relatingtoprovidingasafeworkingEmpoweringourenvironmentandprotectingemployeesfromEmployees;occupationalhazards.員工為本；有關提供安全工作環境及保障僱員避免職PerformanceDataSummary業性危害的：表現數據摘要Empoweringour(a)政策；及Employees(b)遵守對發行人有重大影響的相關法律員工為本及規例的資料。KPIB2.1Numberandrateofwork-relatedfatalities關鍵績效指標B2.1occurredineachofthepastthreeyearsincludingthereportingyear.過去三年（包括匯報年度）每年因工亡故的人數及比率。KPIB2.2Lostdaysduetoworkinjury.關鍵績效指標B2.2因工傷損失工作日數。KPIB2.3Descriptionofoccupationalhealthand關鍵績效指標B2.3safetymeasuresadopted,andhowtheyareimplementedandmonitored.描述所採納的職業健康與安全措施，以及相關執行及監察方法。102SustainabilityReport2022/23APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls丑蹋老-只臺一般披震及Empoweringour34–51Employees34–51丨國震廎矼汨氞員工為本90–9434–51Aspect83:DevelopmentandTrainingEmpoweringour90–94Employees;層面B3:發展及培訓員工為本；34–51PerformanceDataGeneralDisclosurePoliciesonimprovingemployees’knowledgeSummary34–51一般披露andskillsfordischargingdutiesatwork.表現數據摘要34–51Descriptionoftrainingactivities.Empoweringour有關提升僱員履行工作職責的知識及技能Employees;員工為本；的政策。描述培訓活動。PerformanceDataSummaryKPIB3.1Thepercentageofemployeestrainedby表現數據摘要關鍵績效指標B3.1genderandemployeecategory(e.g.seniormanagement,middlemanagement).Empoweringour按性別及僱員類別（如高級管理層、中級Employees員工為本管理層）劃分的受訓僱員百分比。EmpoweringourKPIB3.2TheaveragetraininghourscompletedperEmployees關鍵績效指標B3.2employeebygenderandemployeecategory.員工為本按性別及僱員類別劃分，每名僱員完成受Empoweringour訓的平均時數。Employees員工為本Aspect84:LabourStandards層面B4:勞工準則GeneralDisclosureInformationon:一般披露(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignificantimpactontheissuerrelatingtopreventingchildandforcedlabour.有關防止童工或強制勞工的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。KPIB4.1Descriptionofmeasurestoreview關鍵績效指標B4.1employmentpracticestoavoidchildandforcedlabour.描述檢討招聘慣例的措施以避免童工及強制勞工。KPIB4.2Descriptionofstepstakentoeliminatesuch關鍵績效指標B4.2practiceswhendiscovered.描述在發現違規情況時消除有關情況所採取的步驟。可持續發展報告2022/23103APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls披露參考頁數一般披震及FocusingonFood54–69關鍵績效指標專注食物54–69FocusingonFood54–69OperatingPractices營運慣例專注食物FocusingonFood54–69Aspect85SupplyChainManagement專注食物54–69層面B5·供應鍵管理FocusingonFood專注食物GeneralDisclosurePoliciesonmanagingenvironmentaland一般披露socialrisksofthesupplychain.FocusingonFood管理供應鏈的環境及社會風險政策。專注食物KPIB5.1Numberofsuppliersbygeographicalregion.關鍵績效指標B5.1按地區劃分的供應商數目。KPIB5.2Descriptionofpracticesrelatingtoengaging關鍵績效指標B5.2suppliers,numberofsupplierswherethepracticesarebeingimplemented,andhowtheyareimplementedandmonitored.描述有關聘用供應商的慣例，向其執行有關慣例的供應商數目，以及相關執行及監察方法。KPIB5.3Descriptionofpracticesusedtoidentify關鍵績效指標B5.3environmentalandsocialrisksalongthesupplychain,andhowtheyareimplementedandmonitored.描述有關識別供應鏈每個環節的環境及社會風險的慣例，以及相關執行及監察方法。KPIB5.4Descriptionofpracticesusedtopromote關鍵績效指標B5.4environmentallypreferableproductsandserviceswhenselectingsuppliers,andhowtheyareimplementedandmonitored.描述在揀選供應商時促使多用環保產品及服務的慣例，以及相關執行及監察方法。104SustainabilityReport2022/23APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls一般披震及Aspect86:ProductResponsibility層面B6:產品責任GeneralDisclosureInformationon:CateringtoCustomers;16–31一般披露(a)thepolicies;and以客為先；54–69(b)compliancewithrelevantlawsandFocusingonFood專注食物54–69regulationsthathaveasignificantimpact16–31ontheissuerFocusingonFood54–69relatingtohealthandsafety,advertising,專注食物labellingandprivacymattersrelatingtoproductsandservicesprovidedandmethodsCateringtoCustomers;ofredress.以客為先；有關所提供產品和服務的健康與安全、廣FocusingonFood專注食物告、標籤及私隱事宜以及補救方法的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。KPIB6.1Percentageoftotalproductssoldorshipped關鍵績效指標B6.1subjecttorecallsforsafetyandhealthreasons.已售或已運送產品總數中因安全與健康理由而須回收的百分比。KPIB6.2Numberofproductsandservice-related關鍵績效指標B6.2complaintsreceivedandhowtheyaredealtwith.接獲關於產品及服務的投訴數目以及應對方法。KPIB6.3DescriptionofpracticesrelatingtoobservingCateringtoCustomers16–31關鍵績效指標B6.3andprotectingintellectualpropertyrights.以客為先描述與維護及保障知識產權有關的慣例。16–31KPIB6.4CateringtoCustomers;54–69關鍵績效指標B6.4Descriptionofqualityassuranceprocessand以客為先；7–13recallprocedures.FocusingonFoodKPIB6.5描述質量檢定過程及產品回收程序。專注食物關鍵績效指標B6.5DescriptionofconsumerdataprotectionOurApproachtoandprivacypolicies,andhowtheyareSustainability–Ethicsandimplementedandmonitored.Integrity描述消費者資料保障及私隱政策，以及相我們的可持續發展方針關執行及監察方法。－道德可持續發展報告2022/23105APPENDIX–HKEXESGREPORTINGGUIDEINDEX附錄－香港聯交所《環境、社會及管治報告指引》索引GeneralDisclosureDisclosureReferencePageandKPls披露參考頁數一般披震及關鍵績效指標Aspect87:Anti-corruption層面B7:反貪污GeneralDisclosureInformationon:OurApproachto7–13一般披露(a)thepolicies;andSustainability–Ethicsand(b)compliancewithrelevantlawsandIntegrity我們的可持續發展方針regulationsthathaveasignificantimpactontheissuer－道德與誠信relatingtobribery,extortion,fraudandmoneylaundering.有關防止賄賂、勒索、欺詐及洗黑錢的：(a)政策；及(b)遵守對發行人有重大影響的相關法律及規例的資料。KPIB7.1NumberofconcludedlegalcasesregardingTherewas1convictedN/A關鍵績效指標B7.1corruptpracticesbroughtagainsttheissuerlegalcaseregarding不適用oritsemployeesduringthereportingperiodcorruptpracticesandtheoutcomesofthecases.concludedduringthe於匯報期內對發行人或其僱員提出並已審reportingperiod.Theinvolvedemployeehas結的貪污訴訟案件的數目及訴訟結果。pleadedguiltytotwocountsoffraud,contrarytoSection16AoftheTheftOrdinance.於報告年度內，有一宗涉及員工貪污詐騙之案件。涉案員工承認兩項欺詐罪名，違反《盜竊罪條例》第16A條。KPIB7.2DescriptionofpreventivemeasuresandOurApproachto7–13關鍵績效指標B7.2whistleblowingprocedures,howtheyareSustainability–Ethicsandimplementedandmonitored.IntegrityKPIB7.3描述防範措施及舉報程序，以及相關執行我們的可持續發展方針關鍵績效指標B7.3及監察方法。－道德與誠信Descriptionofanti-corruptiontrainingprovidedtodirectorsandstaff.OurApproachto7–13描述向董事及員工提供的反貪污培訓。Sustainability–EthicsandIntegrity我們的可持續發展方針－道德與誠信Aspect88:CommunityInvestment層面B8:社區投資GeneralDisclosurePoliciesoncommunityengagementtoCateringtoCustomers16–31一般披露understandtheneedsofthecommunities以客為先wheretheissueroperatesandtoensureitsactivitiestakeintoconsiderationthecommunities’interests.有關以社區參與來了解營運所在社區需要和確保其業務活動會考慮社區利益的政策。KPIB8.1Focusareasofcontribution(e.g.education,CateringtoCustomers16–31關鍵績效指標B8.1environmentalconcerns,labourneeds,以客為先health,culture,sport).專注貢獻範疇（如教育、環境事宜、勞工需求、健康、文化、體育）。KPIB8.2Resourcescontributed(e.g.moneyortime)CateringtoCustomers16–31關鍵績效指標B8.2tothefocusarea.以客為先在專注範疇所動用資源（如金錢或時間）。106SustainabilityReport2022/23www.cafedecoral.com